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Impress with the new BMW Shadow Edition

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Vehicle Administrator Vacancy

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Rybrook BMW Apprentice Technician Vacancy

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Free End of Warranty Check

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Benefits of Buying your BMW from Rybrook

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BMW i3 Service Inclusive

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We want your BMW!

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

Business Manager

Oliver Clements

New Car Sales Executive

Matt Noble

New Car Sales Executive

Richard Dean

BMWi Sales Executive

David Preece

Used Car Sales Executive

Lee Marrs

New car Sales Executive

James Simmonds

Product Genius

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Sarah Carter

Loyalty & Retention Executive

Faye Logan

Accounts Assistant

Samantha Parkes

Receptionist

Hilary Bellamy

Receptionist

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Service Advisor

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Sam Parsons

Service Bookings Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Paul Hosie

Workshop Controller

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

Julie Norton

Warranty administator

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The very helpful service adviser

Service

Excellent communication, straightforward and courteous manner, first class service

Service

The consultation and people involved made sure that I had nothing to worry about. They advised me of the best options etc. But were never forceful in there approach which to me personally I found extremely engaging.

Service

Rybrook Warwick were outstanding. I visited this centre as they were offering an exceptional deal on the M Performance Power and Sound Kit. My initial enquiry was via Lloyd with Jack as the SA during my visit. Both staff were a credit to BMW.

Service

Quick, efficient and professional

Service

Service and customer care is excellent

Service

I was kept up to speed through the entirety of my wait.

Service

The staff!

Service

Please see my comments above.

Service

I always receive good service.

Service

Super

Service

Tyre pressure warning lights came on next day when over 100 miles from home. Wouldn't reset so took to BMW in Warrington. Each tyre was 3 to 4 PSI below correct pressure

Service

Mark was very helpful, polite and organsied

Service

Excellent service, great communication

Service

Car cleaned. Given courtesy car.

Service

Jodi in the service department offers exceptional customer service. A credit to BMW Warwick. I used BMW Tamworth last time...they were awful a 1 score!!! I will always use BMW Warwick going forwards

Service

Staff good but issue not fixed

Service

Easy and efficient

Service

Not advised that the key had been reset. I have had a couple of near misses because the unlock buttons for the tailgate are not as I programmed them, so when I want to open the glass hatch, the whole boot has opened instead hitting a wall

Service

Car taken in for cleaning, no issues

Service

Everything was done as stated and on time.

Service

As above everything you expect and more besides,!

Service

Job done on time and with the addition of transport to and from the dealership

Service

Unable to conclude issue relating to bluetooth connectivity which is a key feature. Appreciate that the team needed more time which I was not able to give on this occasion but I do need to get the issue fixed.

Service

I am happy with the service function. But I am still waiting for the details of my GAP insurance to be provided by the sales team. I have asked for it three times now!!!

Service

Just excellent

Service

The dealership was able to fit my car in at very short notice which was really helpful

Service

There was a small creaking noise on rough roads from the drivers door, this has been eliminated

Service

Having to bring the car back again to have an issue with the repair fixed

Service

Nothing too much trouble dealt with my every needs very satisfactory.

Service

The service from the staff was very professional but also personable.

Service

Very highly motivated team. Jack Rawlings is an exceptional 'Luxury Brand Specialist' and service consultant. There is a great rapport with all levels of management and Lee Beacon, Head of Business is always available for discussion.

Service

It took over 15 mins from arrival both when I brought the car in and when I collected to seeing the booking in/out person. This in my opinion is too long.

Service

Rybrook members always take care of the customer needs. They will go a long way to ensure customer satisfaction

Service

see above

Service

Resolved the problem but it is the personal touch that makes the difference AND they valeted my car too!

Service

Work done on time and efficiently

Service

Very good service and "personal touch" shown by good staff at Rybrook.

Service

Everything that was promised was carried out

Service

My car was repaired very quickly with minimal inconvenience to myself

Service

Steve collett standard of service has always beenExcellent

Service

Very friendly, efficient service. Made to feel very welcome, and that my custom was appreciated.

Service

Expensive diagnostic costs, little effort to take my case to BMW, I was collected in a small Peugeot hatchback and then kept waiting for a long time to get my car back. If I'd known, I'd have walked. I think my car's problem was fixed.

Service

Dealt with very efficiently

Service

Very happy with the car but wasn't pleased about having to wait about 20 minutes to speak to an advisor simply to drop he keys off.

Service

Because I was completely satisfied.Service, staff and even the location are excellent.

Service

Could not have been better

Service

As above all work done to my satisfactory

Service

Easily booked in, checked in, ready on time, courtesy ride to Leamington collected on time and returned.

Service

no problems, price as quoted

Service

Everyone at Rybrook was polite, helpful and ensured my issue was resolved quickly and with as little disruption to myself as possible.

Service

Very friendly service from reception staff and the servicing team they talked me through what needed doing and sorted everything for me thankyou

Service

Every one is friendly and helpful.

Service

booked appointment completed

Service

The service was excellent as normal, but my wife rang to say she had fallen and could not get up , as my car was not ready, you were most helpful and sent me home with your driver.Many Thanks

Service

Jodi was very polite, attentive and had the issue resolved quickly. He also gave me an explanation of the issue which was much appreciated.

Service

My car was recalled, work was completed whilst I waited. Waiting time was exactly as I had been advised, and work was completed with no charge. A comfortable lounge to wait in with free wifi, a TV, computers and complimentary drinks.

Service

Collect and drop off service and car was cleaned as well

Service

Having to wait for an unspecified amount of time at both drop off and pick up. 8.30am drop off I waited for at least 7mins awaiting anyone to acknowledge me despite counting at least 8 members of staff walking around the showroom.

Service

Smooth and professional

Service

Friendly staff and quick service while I waited.

Service

Hire Car available for use while car was in garage for 4 days over a weekend.

Service

I've always had good service from Rybrook Warwick, although this was just a simple bulb change & valet while I waited. Nice lounge to wait in and attentive staff

Service

As usual the Service Reception Staff were pleasant, courteous and helpful, and the necessary service work carried out, including an MOT to my complete satisfaction.

Service

All staff were kind and courteous, from the receptionist to Jodi in the Service Dept.The work was carried out, professionally, on time.

Service

Always a professional experience

Service

All sorted as requested

Service

I asked the customer service advisor if he could answer technical questions about my car and he said he couldn't but he would ask Matt to speak to me.Matt diagnosed and fixed the fault quickly and efficiently.

Service

Great courtesy car, helpful staff.

Service

Swift, efficient & friendly service

Service

Quick, efficient, friendly.

Service

This time I was not being informed with an update, I had to phone mid afternoon to seek an update when I was told that my car would not be ready which left me without car and my job requires me to have a car due to visits to client's.

Service

Prompt service . Very friendly staff picked the car and dropped at door step after MOT in scheduled time .

Service

A very professional service from booking in to collection. The work was completed on time at the agreed price including a free MOT which was very helpful

Service

Good service ordered parts quickly. They couldn't fix tyres which meant running around with another service provider. Car wash was not very good provided as part of service but not to level I would expect at bmw

Service

It was easy and you completed when you said you would.

Service

No problems. Convenient. Easy service with car collection.

Service

Self explanatory

Service

Because I had no problems

Service

The team looked after me fantastically well in stressful circumstances. Alisha-Marie Brookes went over and above. She stayed very late past her leaving time to ensure I was ok. She found me a car when bmw assist couldn't. She is fantastic.

Service

Always helpful and friendly, good cooffee

Service

Easy to get booked in for service while you wait.completed on time with good updates on progress.couldn't deal with to warranty fixes on the day, otherwise everything went well and hospitality whilst I waited was good

Service

Very efficient and dealt with the problem

Service

Very pleased with the service I received

Service

Everything went exactly to plan. A problem was identified, however it was fixed to my satisfaction. I couldn't ask for any more.

Service

Very smooth process, informed all the way through and service carried out as described.

Service

Excellent service in all respects

Service

Everyone was very friendly, efficient and knowledgable

Service

Dealt with Jack on service who was polite and efficient.

Service

Timing was a little adrift but did not cause any serious problem. Lost Bluetooth link but should now be sorted. Otherwise everything was fine.

Service

completed in a timely manor and cleaned

Service

Because the service i received was first class

Service

As always a first class service. Kept me up to date for the whole time

Service

From my arrival at reception to the return of my car from its MOT and service, I could not have expected any better customer service.

Service

Did not find anything wrong with the person I saw when booking in. Just a bit disappointed that I did not get the automatic courtesy car, as I have hip problems and the clutch is heavy for me.

Service

All staff were courteous in every department of the BMW Centre.

Service

Rybrookes were professional and kept me informed at all stages

Service

Easy to arrange and early dates available.Service completed while I waited and was completed on time,Complimentary car cleaning O.K. but not thorough.

Service

All staff extremely friendly / helpful -

Service

The service was great...I really nice blonde lady served us...as it was going to be longer then I anticipated she arranged a lift there and back to the local pub.

Service

the guy looking after me was excellent

Service

My problems were resolved to my satisfaction

Service

I was having winter tyres swapped for summer. 1st appointment was postponed as I was enroute as my tyres had been shipped back to BMW for storage! 2nd appointment was very good but the score reflects the whole experience to get the tyres swapped.

Service

Courteous, job done on time, car clean. What's not to like?

Service

Lack of communication at bookings and follow up

Service

Battery was changed without a problem, but as an addition, a small piece of interior trim had come loose, they refitted it without being asked.

Service

Booked for front pads. Told it would be around 1.5 hours - opted to wait. Arrived early for my 12:00 appointment. At 1:20 the service advisor advise that it needed front pads and discs. Should have been told the car was ready not just starting!

Service

Satisfied with the service and helpfulness but still waiting to hear back regarding the existing noise that was not rectified at the time of the sevice

Service

Service proceeded as agreed. Courteous staff

Service

Great Professional Service

Service

Considering this was the first service basically an oil change I believe the service charge was excessive.

Service

Very professional service

Service

Unfortunately my local BMW dealership could not take my car in for over two weeks, this made me look further a field and settled on Rybrook (30miles away), they offered one week booking, first class service plus MOT on the day.

Service

All people I interect with at the showroom are always very professional, always made to feel that my custom is valued.

Service

Very attentive staff who explained the process and outcomes of the service.Prompt service by the staff.Very clean and tidy customer waiting area with refreshments provided.

Service

Job done while I waited

Service

Fantastic attention to detail

Service

Everything was handled perfectly. The new car was unveiled with the removal of a black cover........very impressive and never experienced before.

Sales

Friendly service

Sales

I simply have no issues

Sales

Additional unveiling of the vehicles, that the children could participate in, made the whole family feel special!

Sales

Excellent attention, follow-up and provision of information.

Sales

steering wheel on wonky

Sales

Personal service levels, care and attention combined with a genuine interest, made the experience enjoyable and unforced.

Sales

Good people's skills

Sales

Matt Noble is just an absolute gentleman to deal, he is fantastic at his job and the manner in which he has dealt me during the purchase and all previous purchases has been exemplorary.

Sales

Same as previous answer

Sales

Top attitudes with great knowledge of there vehicles and gave expert information

Sales

Matt who sold us the car was extremely attentive and polite and the Technology guy was very patient and explained things well.

Sales

Super service all the way through the process. However, more attention could have been paid to the car prior to handover - it wasn't particularly well presented for a new car!

Sales

Just very good

Sales

Very helpful and professional staff in a pleasant environment.

Sales

Faultless from start to finish

Sales

Staff were very attentive and provided excellent advice

Sales

Incredible service all the way through my purchase. James Blair was a top notch sales exec.

Sales

Paul Dable and Lee Marrs were lovely to deal with during the purchase process of my new BMW. On the day I collected my new car (6th May) Paul made the experience feel really special. I was also very impressed with Sam, your technical genius

Sales

Everything that I asked for and more (what I needed to know) was provided in the process of purchase and delivery of my new car. The staff involved were friendly, polite and had professional dispositions.

Sales

The Salesman Lee Marrs was very helpful and patient with the many questions we asked. He kept us informed throughout the process. James Simmonds the Product Genius was also very helpful.

Sales

Excellent service provided by Paul Table

Sales

All worked very smoothly, car looked great and the BMW genius was really useful to tell me the new features of the car.