Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW Upgrade Scheme.

Read

CURRENT VACANCIES

Read

RYBROOK WARWICK NAMED BMW UK ‘AFTERSALES RETAILER OF THE YEAR’

Read

We want your BMW!

Read

Benefits of Buying your BMW from Rybrook

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

Free End of Warranty Check

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMWi Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Samantha Parkes

Receptionist

Hilary Bellamy

Receptionist

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Service Advisor

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Sam Parsons

Service Bookings Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Paul Hosie

Workshop Controller

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Kept informed but ended up having to leave the car over night which wasn't planned and getting a lift home from my wife

Service

I was left waiting for 2 hours only to have been waiting for one windshield to be replaced by another. I could have done that myself. The bit it was in for is still there! Completely wasted 2 hours.

Service

Very helpful both in terms of dealing with insurance company and loan car

Service

While waiting for my car to be serviced there is a nice area to sit in and free coffee which is delicious.The service of the car was quick and efficient and staff know how to look after people who are waiting.

Service

I am always satisfied with the service I receive and know the work done on my car will be first class.

Service

Our booking was made to a time convenient to us. We arrived promptly, and were able to enjoy the comforts of the customer area, with very good coffee and plenty to read. First class. That's why return again and again with our 3 BMWs.

Service

I have a rattle at low revs that couldn’t be identified and is quite annoying!

Service

Jamie advised me that I needed 4 new tyres, I asked for a quote but it was too much. I asked him to let me know the size so that I could get a competitive quote and he gave me the wrong size.

Service

Unfortunately the service indicator wasn't reset so I had to return to have that corrected.

Service

Two days worth of work and air con problem not resolved

Service

just a few up grades needed

Service

Everything carried out most efficiently and courteously.

Service

Prompt service

Service

pleasant surroundings and prompt service

Service

Professional as expected

Service

Great experience. Small hiccup with the mechanics led to a delay completing the service which made me late for a meeting

Service

The sales person whom took my payment did not seem interested in me as a customer. There was a fault on the car ( that was not present before the job ) and the warranty form I asked to be filled out was not then when I complained it still took day

Service

Only issue is the car seems to now have been reset to some default settings, which could have been explained or could have been set back as it was.

Service

Seemed to be a long wait to be finished -asked for Service provider to be changed to Rybrook which they forgot - then took it to their Tech team for 20 mins- came back- went home and checked -Service provider HAD NOT BEEN CHANGED !!!! Poor show!!

Service

job done in the same day and in the time schedule given.Also parts quoted before job started as well as labour estimate, spot on

Service

Just a very pleasant experience!

Service

Some ambiguity over price but that was resolved on collection.

Service

Didn’t compromise on repair, replaced faulty lamp unit no questions asked for brand new one in super quick time, even washed car after repair, absolutely 5* service!!

Service

Staff were friendly and informative.

Service

Great communication, time to suit me, ready on time

Service

Good service. Usually get thing sorted first time. But if they don’t they keep you up date and get it sorted. And Thry always have a Courtesy car available if you need it.

Service

Jamie the service advisor was brilliant understanding my needs and requirements and the sales team were very accommodating

Service

Work was eventually carried out successfully, but I was given information re cost and stock of parts over the phone which did not match what I was told when I arrived. The issue was resolved but I need to make an extra journey - part was not in stock

Service

Every thing done on time and in accord with estimate. I was driven to an appointment while my car was serviced, collected and returned on time.

Service

Would normally give a five , but was told this time that all tyres were in good condition (min 4mm tread), but closer inspection a few days later showed that two tyres were down to the indicators.

Service

Great service from start to finish. Jack, as always, handled all requirements very professionally. My car required some additional work. Rybrook handled this very well and did everything to ensure I wasn't inconvenienced.

Service

This dealership is very good when it comes to service. They keep you well informed and always resolve the problem. Staff are very friendly and helpful on the service side of the business.

Service

The service met expectations and there was no cause for criticism - the pick up service was very much appreciated

Service

All well done

Service

As above although internal vacuum/clean could have been better when I collected the car hence 4.5.

Service

First class customer service, informative and friendly.

Service

You did everything that I requested of you, although I have not been able to drive the car since you returned it, due to holidays, etc.

Service

Personal service for our 2 cars over 20+ years with this dealership.

Service

The service staff could not have been any more helpful. They kept me informed of progress and gave good advice and recommendations to alleviate the problem. They also arranged and negotiated payment through the insurance cover that I have saving me.

Service

Personal attention

Service

I went to get my car MOT which is Free of charge as I bought it from Rybrook. it was done in the allotted time. There was a comfortable area for me to wait and work. I got the car back fully washed & vacuumed. Superb!!

Service

They’ve been very helpful from sales to the genius

Service

Everything I had asked for was carried out plus some items that had escaped my notice.

Service

Good customer service with timely help

Service

I was told my rear tyres needed replacing ,,,,,,,not true my car passed its mot the previous week including one new tyre on the rear

Service

All work sorted and a query quickly resolved

Service

The offer of an office to work whilst I was waiting was particularly impressive, I can not fault a single thing.

Service

Asked them to look at the faults on the car and they gave all the answers on collection of the car

Service

Everything you'd expect from BMW

Service

Friendly staff, good customer service people, honest opinions from staff. Overall excellent. Jamie and Mark on the service team v good. Especially Mark.

Service

Rybrook have been terrific

Service

prompt and efficient

Service

I visited let them aware of my problem and was booked in almost immediately and only a day later my car was fixed

Service

Everything was completed as timely and properly as usual

Service

They collected the car and breturned it nice and clean.

Service

Carried out an "Inspection" service - and didn't notice the front nearside shock absorber was leaking and there was oil all over the wheelarch! What sort of inspection is that?

Service

It would have been completely satisfied but the Service Overdue indicator is still. It was not reset.

Service

Stress free experience. My vehicle was serviced as planned, with a great courtesy car provided at the fixed price that has been agreed. The dealership provides a welcoming and friendly environment that instills trust.

Service

They worked hard to get me the deal I wanted on a new car, were polite and curteous and went out of their way to make it a success.

Service

Excelelnt staff who know what they are doing. Always very helpful.

Service

Vehicle health check and mot done while I waited - all on time and vehicle washed. Always treated as a valued customer( have used bmw for years- have owned 5 of them since 1996.)

Service

Timely, professional and like always, friendly

Service

Telling me start to finish what's happening

Service

Excellent service

Service

friendly and helpful staff, good job progress updates, car returned very well cleaned

Service

The experience was limited in the fact that you collected my car did the service to the best of my knowledge and returned it. I did feel it could have been cleaned better but not a big issue

Service

Professional service, effective fix to my issue

Service

The experience was okay and the customer receptionist was friendly and helpful but I didn't feel the service receptionist was as sharp as I had become used to during previous visits.

Service

Everything went to plan in an enjoyable environment.

Service

Great service as usual. Jack really attentive. Nice to deal with.

Service

Again this is about the previous experience. Upon picking up the car there was another problem as i went down the motorway so had to return and get it fixed adding 2 hours there was also damage to one of my tyres

Service

See above. Well organised, slick, and quickly dealt with.

Service

Policy of not returning telephone calls and making customer feel a nuisance.

Service

Two service visits and MOT without any issues

Service

What is there to add?

Service

They always car about me and my car and always go beyond what you expect in quality of service

Service

We achieved more than we expected to during the visit.

Service

Car interior not completely cleaned

Service

There was a time delay from been shown to a seat and waiting to be seen to book the car in.

Service

Completed to job requested without fuss or delay

Service

Everything is checked and as I have said, they listen to any concerns I might have and look into it

Service

poor commnucation, under proforming people

Service

Great service from the team at Rybrook as always

Service

Service was fast. I needed my car after to attend an important meeting

Service

Such service experience as I had (admittedly very limited one ) was performed speedily or , when it necessitated somewhat longer time, the car vwas collected from my home and returned to me at no extra cost to me.

Service

the day went very well with no complications and the car was returned in pristine condition.

Service

Excellent communication; everything completed as expected

Service

Speed and cleanliness of service was very good

Service

Rybrook Warwick resolved my warranty issues without hesitation, spotted a nail in my tyre and provided a brand new courtesy car. 5/5 if the courtesy car was more similar to my own though.

Service

The work was done well and in time; clear and thorough explanations.

Service

Arrangements are easy to make, loan car always provided and I'm kept informed.

Service

Requested a quotation for minor body work which was not provided

Service

Service always first class and Steve service manager excellent

Service

Once again, reliable, trustworthy and everything on time

Service

Helpful staff

Service

Just great service

Service

Friendly service, was given a lift to the train station after dropping off my car for a service which was really helpful.

Service

Fault fixed first time

Service

Service reception a little slow but otherwise fine.

Service

Great service as always. Easy booking process. Work completed promptly.

Service

Would have been even better if lift to station on drop off at 0715 hrs was still available. However, I was provided with a free loan car which was very helpful.

Service

did as promised in timeframe promised without "extras"

Service

As the above very efficient

Service

Very courteous and timely

Service

New tyres ordered and fitted after pot hole damage. Provided with car overnight whilst waiting for delivery of tyres. MOT also carried out.Always made welcome and able to wait in comfort.

Service

No reason to be otherwise

Service

Informative and accommodating

Service

The service advisor took time to discuss issues with me and explain what had happened as part of the MOT.

Service

All issues were resolved successfully. Service was carried out as requested.

Service

Excellent service as always

Service

Front desk service staff are excellent

Service

Great service and v helpful

Service

the service was excellent and very fast turnaround time.

Service

first class all the way.

Service

always attentive & good

Service

Excellent customer service, took me and my family into Leamington and picked us up at an appointed time. Car ready when we returned.

Service

Good value (MOT)

Service

always great service, clear interactions, and fair pricing

Service

Everyone is interested in resolving my issues, servicing the car, etc.

Service

Door to door collection and no hassle

Service

Would be better if a car of similar size / performance was given as courtesy

Service

I've been their customer for nearly 20 years and they'vevalways been excellent.

Service

Does what it says on the tin. Not sure the car was cleaned which normally happens. Perhaps with the snow they just didn’t think it was worth it?

Service

answered all my questions and car was ready when they said it would be

Service

Really helpful and like the waiting area

Service

The Service Department staff were very helpful and informative and the problematic cold start problem with my car was repaired and tested.

Service

Timely and well coordinated response and generous offer of meal for 2

Service

The staff at Rybrook at friendly, welcoming, knowledgeable and remember their customers. They take time and trouble to look after you and provide excellent facilities in their waiting area where I can get on with my day job using the free wifi.

Service

I rushed back to collect my car as the car I had needed returning for a test drive. On reaching BMW my car wasn’t ready, so I went out of my way to return a car when mine wasn’t ready to be released

Service

Everything done with satisfaction on time.

Service

Good experience

Service

Fantastic friendly staff

Service

The welcome light fault on my car was fixed within a couple of days and Jodi was excellent in letting me lnow what was going on etc

Service

Issue was quickly identified and a number of options given to me as to how to proceed. Car was fixed with no inconvenience to me. Future accessories priced up at the same time.Friendly and helpful staff.

Service

Rybrook Warwick "adopted" the problem as its my nearest Service Centre. However the comms between Warwick and Wolverhampton were not good.....in fact I was called by Wolverhampton upon Warwick receiving the faulty key as no one knew anything about i

Service

I thought everything was carried out as I expected!

Service

Car was sorted quickly and an internal and external clean on top. They communicated efficiently with me to keep me updated on progress.

Service

Always have a short meeting with the service team to agree what work is required, how long it will take, and if I wait on site I am able to get on with my work using wi-fi, and I am looked after. I always feel like an important customer.

Service

Excellent customer service and friendly staff, good waiting area.

Service

See reasons above. However I trust you to do a good job on the service itself.

Service

Allways helpful

Service

Always very well welcomed at the dealer! Car washed! And problem fixed!

Service

Mark in service did a great job of explaining things to me and enabling me to understand what had been done to my car and why.

Service

Excellent service and friendly staff

Service

To complement my new 220i convertible, I bought a car eye, this emitted a beep noise but the service advisor corrected the fault

Service

The service received from the Rybrook group is first class. I cannot say it is consistent across other dealerships but at Rybrook Warwick, it is consistent and always meets my now high expectations.

Service

Salesman fetched paperwork to the house as unable to drive to the showroom

Service

Polite friendly staff. Attentive and considerate.

Service

Rybrook have never let me down, often going the extra mile

Service

Excellent service. Top marks

Service

We also have a non-BMW vehicle in the household which was new in 2015. My personal dealings with Rybrook consistently highlight just how average the non-BMW dealer is.

Service

Service as requested without any problems

Service

Great service and good waiting facilities

Service

Job done promptly

Service

The team always deal with any issue with our cars professionally and we have complete trust in them .

Service

Everything was fine. I had an issue with a wheel corroding. Ended up changing all 4 wheels and did the software up date at the same time.

Service

I felt like I was treated like a person not a number

Service

I actually quite enjoyed sitting and waiting there. Plenty of plugs, computers and drinks to occupy my time

Service

Very helpful and curtious and flexible to my needs

Service

Car picked up on time, delivered back on time, service completed.

Service

Long waiting times; hard to speak with someone from service (called 4 times until I got an answer); high prices; car went out from the service without some of the configurations & options

Service

Excellent facilities for waiting for service to be completed. Also kept informed on the stages of the service

Service

A very helpful sales executive who went the extra mile to ensure that I was satisfied with my sale and purchase.

Service

All round efficiency and excellent service

Service

Good communication, collection service great bonus to fit in whilst at work.

Service

See comment above. Service supervisor, Jack Rawlings, provided excellent customer service, as always.

Service

Helpful and friendly staff

Service

High attention to detail

Service

I was informed about what was going on and also lent a car to get back home for the afternoon so that I could pick the children up from school.

Service

Completely satisfied and excellent support throughout.

Sales

I ordered the car, it arrived on time, fully to spec. No problems.

Sales

We were talked through all aspects of the purchase slightly different for me as it's a Motability Vehicle. Kept up to date through each stage. Very very satisfied.

Sales

Very satisfied,I wasn’t pushed to buying a new car,lots of time to make my decision.

Sales

I reviewed good communication throughout the whole process

Sales

The process wasn't without issues but James was able to resolve them quickly and was always professional and friendly. Everyone we dealt with during the process was extremely helpful and couldn't fault them

Sales

Delivery mileage of 80 not expected

Sales

James Blair and Adam could not have been more helpful

Sales

They looked after me very well

Sales

Exellent service

Sales

buying the car was easy, however when I'm told something will happen I expect it to happen. I ask for no stickers in the car, and told there was none. I get in the car and there are stickers. My car had to come back due to defected bonnet, and

Sales

Nothing was too much trouble, friendly and professional service

Sales

Salesman great, he unfortunately wasn't there when I picked up car & the man that dealt with me sold me the wrong GAP insurance (asked for 4 yrs and got 3). Car also didn't have navigation code and I was misinformed as to when and how I would get it.

Sales

We were kept informed at each stage of the purchase and delivery and staff were flexible to accommodate us.

Sales

The sales team bent over backwards to give us the deal we wanted within our budget. Always helpful and did what it said on the tin.

Sales

Much effort was made in getting things right.

Sales

I was very satisfied because John my sales representative was excellent throughout the whole process. Nothing was too much bother. He was very knowledgeable and guided me through the process but was never pushy. Everything went very smoothly.

Sales

Very accommodating and excellent service.

Sales

Great price and customer service

Sales

Excellent

Sales

Always felt there was a genuine desire to help & please me as a customer.

Sales

No problems throughout

Sales

The sales representative dealing with my purchase was very helpful and courteous throughout the period of my purchase

Sales

Couldn’t fault it. Even the coffee is good.

Sales

Looked after from start to finish excellent service by matt

Sales

The team were very helpful and knowledgeable about the process and the car making it really easy for me to achieve my desired aim

Sales

Wesley was excellent and looked after all my customer needed. Very helpful and looking forward to some quality customer service.

Sales

Excellent