Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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All staff extremely friendly / helpful -
The service was great...I really nice blonde lady served us...as it was going to be longer then I anticipated she arranged a lift there and back to the local pub.
Courteous, job done on time, car clean. What's not to like?
My problems were resolved to my satisfaction
Lack of communication at bookings and follow up
the guy looking after me was excellent
I was having winter tyres swapped for summer. 1st appointment was postponed as I was enroute as my tyres had been shipped back to BMW for storage! 2nd appointment was very good but the score reflects the whole experience to get the tyres swapped.
Satisfied with the service and helpfulness but still waiting to hear back regarding the existing noise that was not rectified at the time of the sevice
Battery was changed without a problem, but as an addition, a small piece of interior trim had come loose, they refitted it without being asked.
Booked for front pads. Told it would be around 1.5 hours - opted to wait. Arrived early for my 12:00 appointment. At 1:20 the service advisor advise that it needed front pads and discs. Should have been told the car was ready not just starting!
Service proceeded as agreed. Courteous staff
Great Professional Service
Considering this was the first service basically an oil change I believe the service charge was excessive.
Very professional service
Unfortunately my local BMW dealership could not take my car in for over two weeks, this made me look further a field and settled on Rybrook (30miles away), they offered one week booking, first class service plus MOT on the day.
All people I interect with at the showroom are always very professional, always made to feel that my custom is valued.
Very attentive staff who explained the process and outcomes of the service.Prompt service by the staff.Very clean and tidy customer waiting area with refreshments provided.
Job done while I waited
Fantastic attention to detail
The one hour estimate to complete the work was a little tight. Longer is ok but need to know for planning other commitments.
Booking was for an MOT - Rybrook gave me a courtesy car, did the MOT, no issues, and no bill - really good service, and nice to not have any nasty surprises or cynical attempts to take money.
My only disappointment was that the courtesy car was a bit grubby on the outside. An apology was given straight away when I was given the car so that made up for it but I felt that I was less valued as a customer because if this.
Faultless service. Lloyd Greenaway went above and beyond to help
Still takes too long to have work done. Too many stages. Report to desk -- asked to wait on settee - recalled to desk to fix appointment time - return car for work to be done - further long wait.
Not 5* as one of the problems has not been resolved.
Very helpful staff kept us informed with what works needed doing.
good courteous service
The wait for the service reception was long, with little handover between reception and service. there were lots of people around but no-one taking much of an interest
I was kept informed by Jack of the work that was being completed on a regular basis and BMW fulfilled all their obligations, under the warranty.
Despite the issue in sourcing parts and delaying the return of my brand new vehicle, the service team communicated with me at least once a day to provide an update and en sured my vehicle was returned in time for the Easter break.
My recent MOT and service was carried out very efficiently together with the vehicle being cleaned inside and outside. The vehicle was collected and returned as agreed punctually and very politely. My sincere thanks to all concerned.
Always an efficient, professional, and friendly team
Good points: Car was dealt with quickly, the administrator dealt with the warranty company efficiently and effectively, and the car was presented back to me after an excellent clean.
Very helpful and completed in the timescales I was given.
There were a number of issues. I had the car delivered by the AA as I always use the Leamington Spa location. I had to chase as to when it would be looked at, to be told that they were very busy.
I would have been completely satisfied but they found a problem so only me being selfish!!!!
Expectations met and a good clean of the car prior to collection.
Several differencepeople gave good service: Chris of the wheels, the Customer Service manager, and the technician who advised on a rattle during a ride.
Everything went according to plan.
The quality of service is impeccable, The service of replacing non faulty goods is unacceptable.
It was faultless. Even though I had to delay my arrival on the day, I received the same courteous, prompt and efficient service that I have now come to expect as standard.
I was kept waiting for a long time, but once I had been acknowledged the process was carried out very professionally.
Nice environment, car returned at time it was promised.
Had a bit of a wait
The service team at Rybrook Warwick is great and they kept me informed of progress whilst I waited.
You correctly anticipated the need for a spare part to fix my tailgate lock well done
The service was very good at the dealership, everyone there was more than helpful. It's a shame that the dealership feel the need to both call and write to me to "encourage" me to give a good score on this survey, that sort of Erodes the value.
Always greeted with a smile and attended to in the nicest manner :)
I was attended to from the time I walked into the showroom and taken to the car service point. My car was given its MOT and the brake fluid replaced. All work done satisfactory.
Steve's and his team are excellent professionals who know the meaning of 'customer satisfaction' and always delivery the best value. This is one of the reason I have been using this dealer for 13 years and purchased 4 cars from them.
Easy to schedule, completed faster than I was expecting, pleasant waiting area.
Good customer service
Very quick and efficient
The staff are always welcoming and helpful. It's a very comfortable place to be and work whilst waiting. Espresso is excellent.
Easy to arrange a time, pleasant welcome, congenial waiting area.
I would give 5 stars but you were let down:1 the cleaning of my car was below expectations and well below the standard of JLR.2.I was not made aware that a lift home or collection of my car could be arranged.
Car was collected at appointed time, and a courtesy car delivered. The problem with the vehicle was cured first time, my vehicle was returned ahead of expectations and clean.
We were looked after very well
The checkout was completed in good time and the car was washed free.
Very efficient staff and they found the leak and updated computer settings
Quality of the work very good. Vehicle collection/drop off service good. Was told tires were price matched, but they are not. My payment receipt was posted wth full credit number visible. Payment DEMANDED same day despite wallet in car.
They always do an excellent job
Service carried out within 24 hours at short notice to dealership
The staff were superb and both the service and the valeting of the vehicle was exemplary.
The work was carried out as required and the vehicle made ready on time.
Very happy with service, picked car up, carried out necessary work and brought car back to my work place.
I was impressed by the efficiency and the helpfullness of the staff
Good efficient service and extremely helpful staff
The summer wheels were refitted without being cleaned.
All work completed professionally and to a perfect standard.
Always give this as never a problem
The service is excellent. The staff are friendly and welcoming. The work was carried out promptly and without any problems. The car was also cleaned, which was a bonus.
Both members of staff I spoke to were very helpful. Drop off and updates without fault. I arrived at 5pm to pick the car up as agreed. Although it wasn't ready Jack finished off the cleaning as the valeters were busy, car returned at 5:40pm
Excellent customer service, from booking the service in straight through to driving off. I had previously considered buying a car elsewhere, however I'm now compelled to give my custom to Rybrook Warwick if I get a good deal!
Service, courtesy and efficiency were of the highest order and coffee was good too.
I had requested a quote for some body repairs and have not received this, otherwise the score would have been higher.
Very helpful, friendly staff.
Timeliness in getting me booked in (ca. 2 weeks).Service centre communicating by email, took a while to respond when I just wanted to get booked in asap. Rang garage but he was busy and emailed back again eventually got hold on phone to book in.
I've been using their services for 9 years and have always got the best service
I am fed up with surveys and calls from the dealership on the service provided.These are simply tick box exercises. You need to employ experienced people who listen to customers and then respond verbally.not an army of people ticking boxes
All good. You did what you said you would do.
Whilst waiting for my car to be Fast Track Serviced, my wife and I decided to browse the Approved Used Cars (my wife has a liking for a Series 1 to replace her Polo). Unfortunately not one of the Sales Team moved to engage us,
BMW failed to replace all 4 wheels on my X5 that suffered corrosion on the centre part of the alloys. This is a common & well known problem. BMW did agree to replace 2 if I paid for 2. The dealership replaced the other 2 as a good will guester.
Friendly helpful staff make for a great customer experience which Rybrook always give.
Everything was done as expected and the car was ready at lunchtime , earlier than. I expected .Everyone was as usual very courteous and Steve Collett , who is outstanding in attention to service, came out with me to check I was happy with the work.
Service staff are excellent. Prices are too high
Given good service. Car arrived on time and salesman kept me informed throughout the pprocess
Prompt & Friendly Customer Service
I trust Rybrook,from when you walk in the door,the receptionists to the service Dept,since my husband passed away,they do everything they can to help me .
The garage and service team are superb. The staff arecalways friendly but professional, they prioritised the work dispite saying i could leave the vehicle for the day initially due to a change in my commitmenets, the was serviced and cleaned for me
Able to drop car off day before - was kept updated with progress
Efficient and friendly service including being taken home and collected later in the day.
Had to return to garage with low pressure on rear tyre
All the work was completed on one visit.
Easy parking. Polite and helpful staff. The car service completed while I waited, very swift!
Everything handles professionally
All work carried out inside predicted time and car returned cleaned.
efficient service and work carried out quickly
Always made to feel welcome and the work was carried out in the estimated time
Service availability was good, work was done promptly, staff very helpful, mini valet was a bonus.
everything completed as expected on time
Overall customer compliance
They made me feel welcome and addressed the issues I raised with the vehicle very efficiently!
My car collected by service manager and returned same day
I was surprised firstly by the abrupt request for payment prior to sight of an invoice and secondly by the alarming way I told I needed two new tyres.
Very polite, speedy and thorough
Car was picked up and delivered back so totally convenient. Call from dealer to confirm all satisfactory with the service
Excellent service as always but a little disappointed that the finance side of things wasn't joined up in that we had received a letter saying our MOT would be Free but were then charged and had to request a refund which is always awkward for everyon
Great communication throughout the visit. Enjoyed a coffee, then looked at showroom vehicles whilst I waited.
Simple, sensible price, great staff
You're customer service is very friendly and honest, no hassle they pick the car on time and delivered on time.
I did not have a pre booked appointment so I was expecting to have difficulty but nothing could have further from the truth. All staff were very helpful and sympathetic to my problem.
Faultless from start to finish
Staff were very attentive and provided excellent advice
Incredible service all the way through my purchase. James Blair was a top notch sales exec.
Paul Dable and Lee Marrs were lovely to deal with during the purchase process of my new BMW. On the day I collected my new car (6th May) Paul made the experience feel really special. I was also very impressed with Sam, your technical genius
Everything that I asked for and more (what I needed to know) was provided in the process of purchase and delivery of my new car. The staff involved were friendly, polite and had professional dispositions.
The Salesman Lee Marrs was very helpful and patient with the many questions we asked. He kept us informed throughout the process. James Simmonds the Product Genius was also very helpful.
Excellent service provided by Paul Table
All worked very smoothly, car looked great and the BMW genius was really useful to tell me the new features of the car.
I would of liked to be kept up to date with whereabouts of my car when it left manufacturers or even from start of process by email, as I felt I was chasing BMW all the time
Matt and Sam were excellent
Oliver Clements was very accommodating and did everything he could to get us the vehicle that we wanted
James Blair patiently listened to our requirements and provided us with options and good advice. The end result is that I have purchased an excellent car that is perfect for our requirements.
This is the second new BMW i have purchased from Matt Noble at Rybrook. My head office used to be around the corner from them.I live in Essex and traveled 280mls round trip to deal with Rybrook on both occasions.
polite, efficient and helpful.
Contrast to the experience @BMW Coventry, Roybrook BMW was very welcoming and had very good experience
Overall I was very satisfied with my experience at the BMW centre. I have elaborated on a few points below. Ultimately though - I have got a car I really wanted at a cost I was happy with. The sales team were great and made the process painless!
Got what I needef
The sales team (James) was friendly, informative and helpful. The genius listened to all my stupid questions and didn't judge me and the finance/insurance guy listened, responded accordingly and informatively and was not pushy in any way.
The Sales Exec was efficient, reliable and personable
Customer service outstanding, James Blair was exceptional, a real credit to BMW!
James did everything he could to make this a pleasurable experience
Everyone very helpful.Fresh milk would be nice for the hot drinks machine.Can't stand long life !
Staff were eager to please and have my business.
The whole deal was dealt with, without hitches and with courtesy.
Non pressured yet super attentive approach to selling. The right balance was struck.
It was very easy and straightforward to agree a deal and place the order. The sales person kept me fully informed of build progress whilst waiting for delivery. The sales person was both friendly and highly professional, as were all dealer staff.
Car handed over in showroom with young technician who was able to demonstrate the finer points of the I control system
A very straightforward experience where I was dealt with professionally and expeditiously by sales executive Oliver Clements
No issues, everything went well, well looked after by the Rybrook team.
I was pleased at every stage buying my new 5 series.Well done Ryebrookwarwick. Matt Noble was excellent at all stages.The young Sam explained the new features of the new 2017 model brilliantly. Thanks once again.
Charles was fantastic and very easy to do business with. Went the extra mile which meant that a sale of a second hand vehicle turned into 2 sales and finance.
Salesman was very helpful and informative.
Knowledgeable and personable staff, both the sales team and product experts. Consultative process rather than a hard-sell, took time to understand my requirements. Good clear communications and realistic expectations set regarding delivery, etc.
No question was too much trouble, we were not rushed or badgered. We felt we were important.
The sales person and the surrounding team were very understanding of our particular needs and helped us through the process well.
Superb experience. Attention to our requirements was great.
Overall the pickup was fine - a little longer than expected and in the showroom unable to start the car and get a feel - especially around the head display which did not get mentioned
Everyone was very friendly and helpful. Delivery was quick and the handover was very impressive.
Order process was helpful and unpressured. Exceeded expectations on delivery. Handover was personal and information provided was tailored to our needs.
Ollie did a great job in helping us decide on the vehicle and has made himself available throughout the whole of the process.The team does need to improve its knowledge on the frackers offered as I had to do my own research online to find out more.
Knowledgeable sales personnel who did not push products I did not require and interpreted my requirements accurately to ensure my total satisfaction. Excellent service from both the salesman and product genious.
Everything was dealt with efficiently and professionally as well as in a very customer-oriented manner.
Very easy transaction, no wasted time, test drive in appropriate model (535d) immediately available, split responsibilities between genius and salesman (Paul) worked very well. 35% discount is always going to make for happy customers too ;)
I was made to feel like a very special customer. James Blair was always available to chat or answer any questions. He would text me at all times of the day and reply immediately. I was given lots of help and support throughout and I love my new car!