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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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I've been using their services for 9 years and have always got the best service
Friendly helpful staff make for a great customer experience which Rybrook always give.
I am fed up with surveys and calls from the dealership on the service provided.These are simply tick box exercises. You need to employ experienced people who listen to customers and then respond verbally.not an army of people ticking boxes
All good. You did what you said you would do.
Whilst waiting for my car to be Fast Track Serviced, my wife and I decided to browse the Approved Used Cars (my wife has a liking for a Series 1 to replace her Polo). Unfortunately not one of the Sales Team moved to engage us,
BMW failed to replace all 4 wheels on my X5 that suffered corrosion on the centre part of the alloys. This is a common & well known problem. BMW did agree to replace 2 if I paid for 2. The dealership replaced the other 2 as a good will guester.
Service staff are excellent. Prices are too high
Everything was done as expected and the car was ready at lunchtime , earlier than. I expected .Everyone was as usual very courteous and Steve Collett , who is outstanding in attention to service, came out with me to check I was happy with the work.
I trust Rybrook,from when you walk in the door,the receptionists to the service Dept,since my husband passed away,they do everything they can to help me .
Given good service. Car arrived on time and salesman kept me informed throughout the pprocess
Prompt & Friendly Customer Service
The garage and service team are superb. The staff arecalways friendly but professional, they prioritised the work dispite saying i could leave the vehicle for the day initially due to a change in my commitmenets, the was serviced and cleaned for me
Able to drop car off day before - was kept updated with progress
My car was dropped off at the dealership for service at 07:30 with instruction that I wanted it ready for 16:00 to drive away as I work 60 miles away and was reliant on a liftAt 3-30 I was told that the car would not be ready until 17:00 -17:30
everything completed as expected on time
Service availability was good, work was done promptly, staff very helpful, mini valet was a bonus.
Easy parking. Polite and helpful staff. The car service completed while I waited, very swift!
Everything handles professionally
All the work was completed on one visit.
Always made to feel welcome and the work was carried out in the estimated time
Had to return to garage with low pressure on rear tyre
efficient service and work carried out quickly
Efficient and friendly service including being taken home and collected later in the day.
All work carried out inside predicted time and car returned cleaned.
Overall customer compliance
They made me feel welcome and addressed the issues I raised with the vehicle very efficiently!
My car collected by service manager and returned same day
I was surprised firstly by the abrupt request for payment prior to sight of an invoice and secondly by the alarming way I told I needed two new tyres.
Very polite, speedy and thorough
Car was picked up and delivered back so totally convenient. Call from dealer to confirm all satisfactory with the service
Great communication throughout the visit. Enjoyed a coffee, then looked at showroom vehicles whilst I waited.
Excellent service as always but a little disappointed that the finance side of things wasn't joined up in that we had received a letter saying our MOT would be Free but were then charged and had to request a refund which is always awkward for everyon
I did not have a pre booked appointment so I was expecting to have difficulty but nothing could have further from the truth. All staff were very helpful and sympathetic to my problem.
You're customer service is very friendly and honest, no hassle they pick the car on time and delivered on time.
Simple, sensible price, great staff
Great team on the desks (Mark and Jodi), drivers really helpful and the workshop (Des I think ) actually fixed the problems that Cotswold BMW had failed to do, despite multiple trips to their dealership
From beginning to end the service experience I received was first rate and as always with this dealership I was made to feel very welcome and nothing was too much trouble. A really first rate level of both service and customer care all round.
Warm and friendly and nice surroundings
The team at Rybrook are so accommodating and make sure that they deliver a first class service. This visit was unannounced due to a damaged tyre yet they took the whole visit n their stride and sorted the car straight away. Brilliant team
Good communication, collected and delivered in timely fashion and no quibble regarding a replacement part under warranty.
I was given all the relevant information related to my warranty repair; I was also given a similar car as a replacement.
Quick availability of service slot, fast turnaround and service done to a high standard.
Fantastic customer service and a good servicing. The car was also cleaned both inside and outside, however, this could have been done to a higher standard. The courtesy car, a BMW X3, was lovely but was not clean, emptied of rubbish nor fully fueled.
Quick service and short lead tome to book service
Good service from a very friendly team. Provided transport as required and completed the job as promised.
Very efficient - loan of courtesy car appreciated
Clear, quick and without fuss
All the staff are helpful, friendly, smiling and professional. The service advisors always go out of their way to assist and make the visit a pleasure. The coffee is also outstanding !
Collected my car from work, took payment over the phone, came back clean!
Service and MOT performed without a hitch, plus a nice clean car afterwards.
No hassle; car drop off; lift to work and picked up.
Excellent service all round. But quite expensive.
No problems, never has there been in all the years I have used this dealership.
After being delayed in the evening traffic heading into Warwick there was also a short delay being seen to by the service team.The delay was not due to the individual but it appeared that there was only one person working on service desk at the time
Friendly courteous service, explained the process and kept me up to date with progress
Didn't seem very good value, also i actually required the Inspection II service so the cost was more than expected. Car not cleaned inside and out.
Always very polite friendly staff.relaxing waiting area (and nice hot chocolate in real cups) and of course good quality service of car.
Always good service with a smile
Brilliant customer service
Decent service but very expensive and failed to diagnose a fault in the driver's side air vent. Also, failed to return my first phone call.
quick and efficient
Pleasant surrounding, but expensive for a simple service to a diesel car.
Jody the service assistant is always a pleasure to deal with. Very helpful and personable, kept me up to date with the work done etc. He doesn't do the hard sell (which in the past I've experienced), which helps keep me loyal to BMW for servicing
Jack Rawlings went out of his way to make sure that I had a replacement car even though it was out of hours as I needed a car for my business arrangements
Friendly staff - caring
I was completely satisfied with my last service experience at Rybrook Warwick because everybody I spoke to seemed pleased to see me. There was the usual pleasant and relaxed atmosphere and I was able to afford what needed doing, hooray! ?
Service at reception and the service desk was excellent - courteous and helpful. All our cars have been purchased and maintained here (for the past 20 years). Your servicing has been good and you have accepted your own responsibilities as well.
Faultless. Car didn't technically need a service but they still did a health check and gave it a clean. Excellent service.
The experience was seamless from arrival to departure, service and MOT, car clean. Mean while wifi and good coffee enabled me to work comfortably from the center whilst waiting.
As Always it is a complete pleasure dealing with such Friendly, knowleagable and efficient Staff wether it be Jodie or Jamie
While you wait service very eficient
Did what was needed in a professional manner.
Fast and helpful
Very professional helpful staff. Job well done
Staff are always friendly and welcoming. Letting you now price in advance so that there are no shocks.
booking is quick and easy.. price is very reasonable that it is pointless to go somewhere else (i.e. KwikFit Halfords F1 Autocentre etc.).. and there is a free coca-cola cans to drink while waiting.. (its free right?) .you cant beat free car wash.TY
The service was done on time and staff were helpful with a lift to work 2 miles away organised car came back lovely and clean .
Everything meets my expectations from the high standards I expect from BMW.
Rybrook were professional and very helpful
The whole team are always very courteous and efficient at every point of contact.
Very attentive and ensured I was kept informed at all times. Excellent service provided by Mark throughout the service period and Steve kept me updated.
Excellent in every way
On time friendly service
From walking in and talking to the receptionist and then booking the service it was excellent.They all made me feel very welcome, and that my business was very important to them.
Work carried out promptly. Indication of cost given before work started. Kept advised of progress. Disappointed by high cost, especially when value service for cars 3 months older than mine are approximately half the price.
Had no problems and staff were very helpfull.
Prompt attention and all work completed within the time estimate given. The customer facilities on site meant that disruption to my working day was kept to a minimum.
Efficient and services in good time
After the service, the car had to go back to the garage as developed problems.
Very organised and completely professional
Booking the car in for its service was easy. Staff are really nice and friendly. Good coffee machine and customer wifi that actually works whilst I waited. Service all done in the time allowed, and car cleaned.
always a good service from the Rybrook team
All good. Only problems are the services here always take longer than I am told (3hrs vs 1.45), which is annoying when you're waiting.
1st Class Customer Service and Ease of Booking. Friendly staff throughout. Jodi goes the extra mile to make sure the quality of service, feedback and experience is excellent.
I'm always happy with the service at Rybrook Warwick.
Very thorough and efficient service .
Everyone is super friendly and informative.
Friendly staff, fast and efficient workshop.
Always a pleasure visiting Rybrook Warwick. All staff are pleasant and friendly.
A pleasure at every point . Even problems are approached with solutions
From the start to the finish of the repair, Rybrook's were a model of efficiency and diplomacy. Everything was done to a standard that exceeded anything I had experienced elsewhere and I could not have asked for a better service.
Staff were helpful and informative and everything just went as I would have hoped/expected.
verry slick and efficient service
Work completed to a high standard, as described and within the time frame quoted. Nice courtesy car and excellent service from the staff at Rybrook.
Courteous professional staff
Job was completed promptly and I was provided with a loan car.
Fabulous service. Only one wrinkle - I asked the drop off driver if the car could be dropped back after 17:15 and was told (albeit very nicely) that wasn't his role and was asked to phone the dealership. Small thing - and could have been smoother.
Work completed on time to specification.
The waiting lounge was very comfortable. The reception was warm and welcome.Complementary valeting service was a bonus.An interim update during waiting time (close to 2 hours) will be further assuring.
Great service and very helpful , couldn't have asked for anything better.
Good customer service, knowledgeable, quick, efficient. Value could be improved.
Everything was sorted efficiently without any hassle.
Great communication, prompt and very helpful
Year after year of using the Warwick dealership, I've always found the front office staff to be welcoming.
Excellent communication, good feedbackJust took 2 hours without valet as opposed to the 1.5 hours with valet that I was told
Couldn't fault any part of the service at all.
The sales person and the surrounding team were very understanding of our particular needs and helped us through the process well.
Overall the pickup was fine - a little longer than expected and in the showroom unable to start the car and get a feel - especially around the head display which did not get mentioned
No question was too much trouble, we were not rushed or badgered. We felt we were important.
Superb experience. Attention to our requirements was great.
Order process was helpful and unpressured. Exceeded expectations on delivery. Handover was personal and information provided was tailored to our needs.
Everyone was very friendly and helpful. Delivery was quick and the handover was very impressive.
Ollie did a great job in helping us decide on the vehicle and has made himself available throughout the whole of the process.The team does need to improve its knowledge on the frackers offered as I had to do my own research online to find out more.
Knowledgeable sales personnel who did not push products I did not require and interpreted my requirements accurately to ensure my total satisfaction. Excellent service from both the salesman and product genious.
Everything was dealt with efficiently and professionally as well as in a very customer-oriented manner.
Very easy transaction, no wasted time, test drive in appropriate model (535d) immediately available, split responsibilities between genius and salesman (Paul) worked very well. 35% discount is always going to make for happy customers too ;)
I was made to feel like a very special customer. James Blair was always available to chat or answer any questions. He would text me at all times of the day and reply immediately. I was given lots of help and support throughout and I love my new car!
From the moment I first walked in I was made to feel welcome and your sales representative James listened carefully to my needs to help me find the right BMW with the options I required
We knew which cars we wanted and James was able to work around our request to keep our monthly pcp payment.
Both the sales executive and the technical guy were extremely helpful and patient in explaining the features of the vehicle.
Made welcome from moment we walked in only went in to enquire but came out buying new car under no pressure what so ever . quick delivery and features explained very well
Excellent service from the dealership! Specialthanks to sales executive Matt Noble
Rybrook BMW has a very customer focused team.
My sales guy Matt was both very knowledgeable and also took the time to identify my needs, make suggestions where appropriate and applied no pressure during the sale.
As usual great service and attention
Knowledgable, efficient staff.
Attentive sales and support staff made purchase stress free.
Lee Marrs made the whole process very easy and there were no pushy sales tactics, so I felt very relaxed when deciding to purchase the car. The car was immaculate when I collected it and is still making my smile every time i get in the drivers seat!
Lee Marrs was excellent all through process. Nothing was too much trouble and handover by Steve was fun and informative.
Both Olivia and her sales manager were prompt with their responses and understood my requirements
We have never brought a new car before but were treated so brilliantly by the team at BMW, nothing was too much trouble and they managed to get a finance plan to meet our needs. The collection of the vehicle and handover was extremely impressive too.
Overall there seemed a loss of enthusiasm and care
Staff were very friendly, very efficient, taking as much time and care as necessary to answer all questions. They provided cars for us to drive and gave all information about our chosen model that we required. Their service in all areas is top notch!
Excellent service and handover from Jon and James, both a pleasure to deal with and a credit to the dealership.
They were extremely friendly and professional and did all the work for me, explaining the process as it progressed, yet leaving me completely confident in the knowledge that all was well. Ollie handled the sale and was great throughout.
Professional dealership, everything done as expected. Sales Executive was organised and made sure everything was clear.
I explained what I wanted. The sales person was able to find the car. It was delivered earlier than I expected. The process was very good.