Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

We want your BMW!

Read

Benefits of Buying your BMW from Rybrook

Read

RYBROOK WARWICK NAMED BMW UK ‘AFTERSALES RETAILER OF THE YEAR’

Read

BMW i8 Roadster

Read

Impress with the new BMW Shadow Edition

Read

Free End of Warranty Check

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMWi Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Samantha Parkes

Receptionist

Hilary Bellamy

Receptionist

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Service Advisor

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Sam Parsons

Service Bookings Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Paul Hosie

Workshop Controller

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always efficient and friendly service from the team at Rybrook

Service

Knowledgeable staff who are always available if required.

Service

I was totally satisfied.

Service

car cleaned and good courtesy car

Service

Had to wait 45 minutes to pick car up, despite being advised when the car would be ready. As a rule, there is usually a delay when waiting for the car to be cleaned. The cleaning isn’t the best and checks often get over-looked.

Service

Because I am very satisfied

Service

Good customer service

Service

superb service and welcome- very impressed- felt valued

Service

The service light was not reset, so I had to come back the next day....

Service

All fine

Service

All work completed well but total lack of organisation within service team.

Service

Service & MOT completed within agreed timescale

Service

Good service, speedy service, good communication.

Service

Always friendly professional and helpful plus keep you informed with the status of your vehicle whilst it's with them

Service

I regularly use this dealership and they are consistently of a high standard.

Service

I got what I booked for

Service

The jobs were done in a timely fashion

Service

I always get superb service at Warwick BMW , reception,courtesy drivers,sales and service are all spot on. Mr Collett is worthy of particular praise as he always goes the extra mile to provide excellent service

Service

Your staff are always so competent and I am very confident in their performance

Service

The dealership make maintaining my car as easy and seamless as possible. I drop my car off early in the morning and use a courtesy car during the day and return early evening to find the work done and my car cleaned without costing me too much.

Service

Great service

Service

Excellent service from friendly helpful staff

Service

My car always seems to run more afficiently after it has been to Rybrook Warwick.

Service

Easy to book and find a slot, knowledgeable service advisors and personnel, quick turnaround and good value for money

Service

Just marked down as the boot never gets a vacuum!

Service

It was all very positive. There was only one tiny thing. The new BMW has a few more functions than my old one, and those weren’t explained to me when I picked up the car (e.g. how to lock the car without setting the alarm when someone is in the car).

Service

Professional friendly staff.

Service

Service done to requirements and in time while I waited.

Service

All work was done to on time. And prices

Service

Duh! Because I was completely satisfied

Service

Quick and friendly service, took me to the Railway station too

Service

Easy arrangements from start to finish

Service

As above, great service, a lift home while my car was with you and a lift back when it was ready

Service

Always courteous and friendly and car comes back imaculate

Service

The service and having my summer tyres swapped for my winter tyres went smoothly and it took less time than originally quoted.

Service

No fuss all done on time

Service

Work carried out efficiently and promptly. Experience of being a customer at Rybrook is excellent.

Service

Time given for work to be done was spot on and car returned washed and clean.

Service

The service experience was exceptional in that it came in on budget and completed earlier than expected. The vehicle was cleaned and immaculately presented, ready for another 10,000 miles.

Service

As above - likely to be the warranty company at fault but better communication would be good.

Service

Because the service experience at BMW Rybrook is even better than a day at a top rate spa

Service

As above excellent customer service kept informed, everyone polite Well done

Service

car in for diagnosis. No clear diagnosis given. tools left under the bonnet. found after large bang in engine bay. engine cover now appears loose.Correct diagnosis was failing MAF. Replaced and car now fine - but the customer diagnosed this own

Service

Comfort in knowing you will collect my motability car, service it and return it valeted same day.

Service

It was the car’s first service. No fuss or bother.

Service

The only reason for not being completely satisfied was the original confusion on getting an answer to the problem. Once addressed then 110%

Service

I have always in the past experienced courteous and great service from the guys at Warwick. This time I was dealt with by a young lady on service reception, who had no knowledge/interest and her attitude was not pleasant. She was rude and kept me wai

Service

All round good customer service and my car has proved to be well maintained and reliable.

Service

was promised phone call when work was done, this didn't happen I was told a message was left on my answer machine, no message and no missed calls were recorded.

Service

Outstanding customer service

Service

the staff in all departments were fantastic

Service

On my first visit to sync the key I was told I would be needed for approximately 1 hour. Upon arrival I was informed of a recall which meant that I ended up being at the garage for 3 hours 15 mins

Service

Work done to time & cost

Service

Always respond positively and I trust them to do the right thing with my vehicle

Service

Pleasure to visit, always very helpful

Service

All work completed on time & staff extremely helpful particularly Jodi Wilkinson on Services & the reception team .

Service

Informed what was to be done and the cost, work carried out within time stated, car clean and promptly informed when ready for collection.

Service

Excellent service

Service

Nothing to fault

Service

Timely, professional and a good overall experience

Service

In a very busy service department, you are still left with the feeling that you and your car matter to this business. Also, this was a free end of warranty inspection but a faulty bearing (I think) was still replaced FOC.

Service

Very good but not sure why my roof was looked at as I did not and never had any issues with my roof .

Service

good service

Service

Good quality loan car..regular updates and apologies.

Service

Courteous and amicable staff

Service

They did exactly what had been discussed and agreed

Service

The problem was sorted and I was treated with courtesy throughout.

Service

All work was completed in a timely manner. Service advisors v helpful.

Service

The car was ready on time as promised great service ???? by Mark and the service Department an whole ??

Service

Just awaiting a call back on tyre prices

Service

Rybrook Warwick provide fantastic customer service.

Service

Car serviced as requested

Service

I wasn't updated on progress, or how long the work would take. Also, having waited for much longer than originally estimated, not all the works were completed.

Service

No fuss, great communication, all staff were friendly and courteous.

Service

they did everything he expected them to do

Service

Faultless service as usual.

Service

Very Satisfied, I now live in London so the only opportunity I have to drop the car in is when I see my parents. This means I don't want to be planning my weekend around my car, and BMW Rybrook provided me with a courtesy car.

Service

Excellent.

Service

good service

Service

The issue with drivetrain has reappeared which requires me to have the car in again! I will not be paying anything this time!,

Service

Everything carried out properly, and in the predicted timescale.

Service

They team are always willing to help. They really make me feel valued as a customer

Service

Always has been

Service

Kept me informed throughout the time they had my car

Service

The service on the vehicle was good. However on collection I waited for the paperwork to be completed at least 15 minutes. 2 customers on the left and 3 customers on the right were dealt with whilst I waited.

Service

Unhappy about the service manager

Service

short notice appointment provided to resolve Ad Blue requirement

Service

The customer service was first class but unfortunately the repair failed leaving the vehicle in a worse state than before. The first opportunity offered to get the car back in was more than 2 weeks which was unacceptable. I would have expected better

Service

Clear communication and kept to time frame along with working area previously mentioned

Service

I was completely satisfied with the service, the service team kept me informed at all times about my car. Thats why i was completely satisfied.

Service

Lee and the team at Rybrook Warwick are outstanding in terms of service and commitment to customer service. From the warm welcome from the ladies on the front desk through to picking the vehicle back up 5 star experience

Service

Great service by Steve who kept me updated throughout the day on the progress of my car

Service

The DAB radio performance is very poor

Service

Great service, Timely response, offered courtsey car

Service

THe staff are always very polite and professional

Service

Jodi excellent - as always.

Service

I am always treated well when I visit Rybrook Warwick

Service

Great value, quality service

Service

Because the service department under Steve's leadership are genuinely keen to. Give good service, and also communicate well, and keep me up to date whilst my car is in for service.

Service

the service was really good, I have had to rebook, but that's because an unusual part needs to be ordered (sunroof frame), rebooking done with a courtesy car arranged.

Service

The service itself was great, my disappointment was the price quoted for a replacement tyre. I was quoted £330 for a tyre that I could get fitted on my drive the next day for £225. Agent unable to match price, you lost revenue.

Service

Car was booked in, curtsy car provided, the service was done and the MOT, which was free to me as I purchased the car from Rybrook Warwick. Picked up the car all clean. Perfect day no problems.

Service

done as requested in stated time

Service

Amazing - all respects

Service

Excellent service from initial contact to completion of service

Service

Rybrook Warwick always provide great service and I wouldn't consider going anywhere else.

Service

From my perspective everything went well.

Service

See above. perseverance paid off.

Service

Made use of the comfortable waiting area while my BMW was serviced.

Service

Friendly, efficient, helpful, timely

Service

Everything seemed to be carried out satisfactorily

Service

Again happy with the service offered by the staff but am concerned such a fundamental piece of equipment went wrong in my car which is only a few years old and is well cared for. It goes against the grain BMW cars are well made and long lasting.

Service

Excellent service. Helpful and friendly staff who were very clear and efficient.

Service

Prompt service, good coffee

Service

Excellent report back and high quality valet

Service

Because the telephone service and subsequent face to face service was good. I always think there is room for improvement hence not top score...

Service

Always treated as a valued customer

Service

done everything is always done well and 100% and got job done properly and treated properly.

Service

Having used Sytner Coventry & Birmingham numerous times previously it was so refreshing to find a proper dealership that treated you as a valued customer, not a cash cow.I wouldn't go anywhere else now I've found them.

Service

just great service

Service

Great service in general but a bit annoyed the dashcam was disconnected by the service technicians without my approval and not reconnected or mentioned to me. Didn’t realise it had been disconnected which may have affected my insurance

Service

Service was completed as advised

Service

All good - was kept informed as to progress at all times.

Service

Came in for a car clean. Windscreen not as sparking as usual.

Service

The car was returned at the time arranged and the wash and interior clean was a nice touch. The service agent I dealt with talked me through the results of the service.

Service

As previous answer.

Service

Very happy with my sales adviser Jon Wilkinson, he has looked after my family for some years, Jon takes time to listen and understand my needs, he doesn't pressure me and I value the way he goes the extra mile to ensure I'm completely satisfied.

Sales

Because nearly all aspects of the purchase & delivery process were near flawless. An improvement would be if the year 2 - 6 road tax rates for the car as configured are shown on the final order documents before the customer commits to the purchase.

Sales

A very enjoyable experience and contributed to the excitement of ordering a new car. I brought my young daughter with me on both occasions and everyone was very friendly to her and made us feel comfortable having her with us

Sales

Only disappointed I didn't get the Sport umbrella with the car purchase like last time

Sales

Friendly service, kept up to date with status of order

Sales

Everyone was friendly and helpful every time we contacted Warwick .

Sales

This is my second new vehicle from the same sales executive at BMW Rybrook Warwick. My customer experience from the start of the purchasing process to taking delivery of the new vehicle met ALL of my purchasing and delivery requirements.

Sales

Quick , straight facts and advice

Sales

I got what I wanted delivered on time.

Sales

Given a friendly welcome to the showroom. James Simmonds was very helpful and knowledgeable. He established my needs and offered me the most suitable vehicle choice. I was guided through the buying process with ease and my questions were answered.

Sales

I was extremely happy. The service was outstanding when ordering my new car, whilst waiting for it and when collecting it. Also since collecting I’ve had a call from Jon Wilkinson ensuring all was ok and I was still happy.

Sales

David Preece orchestrated everything. Knows his customer! Got me a lovely car.

Sales

Dealt with all questions in a timely manner. Attentive and professional

Sales

James Blair was extremely helpful and wad always contactable

Sales

Great staff, kept informed along the way, a great handover of the car.

Sales

As Que 1 above.

Sales

straight forward completely satisfied

Sales

Rybrook Warwick keep providing great friendly service. This is why I chose the buy an other car from the. Jon was a pleasure to deal with and a recent dealing with the service team was a great service experience.

Sales

Great Environment hospitality from the reception team was great and never to much trouble.

Sales

Generally a pleasant experience

Sales

The staff were aware that I had travelled some distance to collect my vehicle, they looked after me with refreshments and let me settle before conducting the business

Sales

Polite and professional team

Sales

First class sales people who were very helpful.

Sales

John couldn’t have been more helpful .

Sales

Great service, quick and simple, everything explained in the right level of detail.

Sales

Kept informed at all stages of the process.

Sales

very professional, and we were always kept informed as to when our car would be ready for collection.

Sales

The experience I encountered at this BMW Centre (Rybrook Warwick) was 5 Star and the staff were all courteous, polite and welcoming. The atmosphere at this BMW Centre was nice, whereas other BMW Centres have seemed rather sterile and unwelcoming.

Sales

The handover made my wife and I feel special - I even took photographs to mark the occasion. The salesman and manager supported us every step of the journey and beyond ( we even had a call asking us how we were getting on).

Sales

Akin did as much as he could to get me the car that I wanted within a reasonable timescale.

Sales

Easy to contact, great shopping experience, great hospitality from all staff - always a warm welcome.

Sales

They accommodated every request, nothing was too much trouble

Sales

Kept well informed througout

Sales

Did what they said they would do and made buying experience special.Supplied manual not supplied by manufacturer free of charge.

Sales

The car arrived at the dealer and was ready to collect, including the transfer of my private number plate within a week.

Sales

Paul finance manager was great and provided the service I expected. But my salesman was below par not the service I would expect from BMW.

Sales

See above responce.Jon was most attentive and gave good answers to all our questions regarding the finance arrangements. Sam, the BMW genius, was a great asset, which complemented the very efficient sales team.

Sales

Kept me informed at every step of the process

Sales

Everything went very smoothly to the targeted timescale

Sales

Always very welcoming