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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Rybrook BMW Apprentice Technician Vacancy

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Free End of Warranty Check

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Benefits of Buying your BMW from Rybrook

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BMW i3 Service Inclusive

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We want your BMW!

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business
  • Years in the company

Stephanie Wilson

Centre Accountant
  • Years in the company

Sam Callender

Aftersales Manager
  • Years in the company

Paul Black

Bodyshop Manager
  • Years in the company

Lloyd Greenaway

Parts Manager
  • Years in the company

Steve Collett

Customer Relations Manager
  • Years in the company

Neil Walker

Business Manager
  • Years in the company

Oliver Clements

New Car Sales Executive
  • Years in the company

Matt Noble

New Car Sales Executive
  • Years in the company

Richard Dean

BMWi Sales Executive
  • Years in the company

David Preece

Used Car Sales Executive
  • Years in the company

Lee Marrs

New car Sales Executive
  • Years in the company

James Simmonds

Product Genius
  • Years in the company

Laura Hall

Accounts Assistant
  • Years in the company

Eve Tresigne

Senior Sales Administrator
  • Years in the company

Annie Bishop

Sales Administrator
  • Years in the company

Sarah Carter

Loyalty & Retention Executive
  • Years in the company

Faye Logan

Accounts Assistant
  • Years in the company

Samantha Parkes

Receptionist
  • Years in the company

Hilary Bellamy

Receptionist
  • Years in the company

Amy Uppal

Showroom Host
  • Years in the company

Mark Barrett

Service Advisor
  • Years in the company

Jack Rawlings

Service Advisor
  • Years in the company

Jodi Wilkinson

Service Advisor
  • Years in the company

Jamie Gunton

Service Advisor
  • Years in the company

Sam Parsons

Service Bookings Advisor
  • Years in the company

Jason Lightowler

Parts Assistant
  • Years in the company

Mark Coleman

Parts Advisor
  • Years in the company

Thomas Leach

Parts Advisor
  • Years in the company

Thomas Billington

Parts Advisor
  • Years in the company

Paul Hosie

Workshop Controller
  • Years in the company

Nick Jones

Warranty Administrator
  • Years in the company

Ian Jennings

Service Driver
  • Years in the company

Robert Smith

Service Driver
  • Years in the company

Julie Norton

Warranty administator
  • Years in the company

BMW Technicians

  • Years in the company

Meg Neal

Bodyshop advisor
  • Years in the company

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I was treated courteously and the car was ready for collection at the time promised

Service

I was completely satisfied with the service I received and grateful for the vehicle loaned to me during the work b being carried out.

Service

As above.

Service

Always helpful, friendly and welcoming.

Service

Brilliant, outstanding customer service - although there were issues these were resolved without hesitation and surpassed my expectations.

Service

Very efficient & competent... the only thing that lets you down is the fact you write me a letter & SMS warning that this survey is coming, effectively asking for a 5 star or 10/10 rating... I suspect BMW UK would not approve, neither do I...

Service

Both service and MOT completed as booked in reasonable time and to high standard.

Service

Work completed on time and was kept informed with progress

Service

During service was called to be advised that air con service required as BMW state this must be carried out ever 2 years, but it's not part of the 4 year service plan sold with the car. If it's a must be done surely it should be part of the plan?

Service

The vehicle was in for MOT, Full Service and Brake Fluid Service. So the car has been thoroughly checked. Yet I have to return in a month to have the Vehicle Check carried out, which is inconvenient. Why can't these be synchronised?

Service

Rybrook always goes the 'extra mile' in customer service. Nothing ever seems to be too much trouble for them, unlike my local BMW dealer.

Service

Once past the appointment and booking in phases, service very good

Service

As above

Service

As above.

Service

Anticipation of my needs

Service

Professional service, kept in formed throughout, treated like the 'customer'.

Service

They are brilliant

Service

I would have given it five star, if the person who cleaned my car had completed it.

Service

You have to trust any company to do the servicing as stipulated by the manufacturer. I have dealt with Rybrook Motors for many years and have not found any deviation from BMW's recommendations.

Service

Rybrook were very prompt, sympathetic and helpful in dealing with my boot that I could not open. I needed the car to go on holiday.

Service

The person in the service department was excellent.

Service

Really good customer service, nice waiting area with wifi with regular progress updates

Service

As above

Service

For the reasons above really. Plus I couldn't get away from work and so couldn't get back till 7pm to pick my car up but that was fine too

Service

Everything was done as requested and done well.

Service

See answer to Question 1 above.

Service

Problem was fixed.

Service

Mark provided exceptional assistance and advice

Service

As above

Service

Your people seemed happy and cared about their customers

Service

Smooth and easy transaction only slight niggle is that service department seemed very thin on staff, they what time people have said they will drop off cars but people waiting as only 2 advisers working one of which wasn't dealing with any customers!

Service

that all was OK with it, I was annoyed that I later found that a nail in the tyre was causing the problem. This has been the only criticism I have had with Rybrook, Warwick.I would most certainly rank your service highly and indeed have no hesitatio

Service

Efficient and fast service.

Service

Service advisor had no idea about my car, didn't have the paperwork handy, she also tried to give me a manual car having booked an auto/suggested I wait for several hours for a car to be available, never sent me rust clean for running boards

Service

Some of the service I have received deserves 5 stars particularly when I bought it. However on two occasions I have been told someone would call me back and these never happened and I had to chase

Service

The service work was done on time and the car was returned clean but the drivers floor mat had been changed without my knowledge and the mat does not completely fit correctly. it is also unfixed and moves about. The original mat was much better.

Service

They collected my car and returned it whilst I was away on holiday.

Service

Service dept. staff are friendly and very capable. I like the continuity of senior staff members even though the branch has changed owners a number of times over the years

Service

Great communication

Service

Service was good but the repairs took longer than I was told and I wasn't given an update on the day it was due back.

Service

As above

Service

Just great service as is normal for this garage

Service

Completed everything without any fuss & on time as predicted.

Service

It was way better than sytner coventry i be using your self from now

Service

Tyre change not given discount. Would be nice if could clean the interior inside. Mot done breaks do not break quickly.

Service

Only a minor service this time but no hesitation in returning to Rybrook Warwick for future services..It was carried out carefully and swiftly.Thanks to the service advisor and the technicians, as ultimately they are the ones working on the car..

Service

Always good as usual

Service

Representative was keen to point out 'time slot' - wife arrive, told they were 'busy'. It took 4 hours instead of the 1.5 advised. Discovered that a small amount of money was stolen from car. Response was 'you can call the police' = ridiculous.

Service

Explained every option and kept me informed

Service

Everything done as described

Service

I would mention that the driver who gave us a lift to and from Leamington was extremely kind, and helpful in finding and taking us to a shop we needed to visit

Service

Excellent service

Service

See comments above.

Service

Because the car was returned with my dashcam removed and cable pulled out of the headlining, plus mat was upside down and on the throttle pedal

Service

Further to above, should my car require several hours of attention, I am driven home and either collected upon completion or the car is returned to me by a member of staff.

Service

I specifically asked for my seat position NOT to be altered and it was in several ways. I even left a note in the car saying please do not alter my seat. Most disappointing

Service

service of the highest order

Service

I was contacted to have the service done - booking was quick and easy. All went according to plan and the car came back on time and in excellent state.

Service

very satisfied

Service

As above.

Service

As theinteriror of the car was damaged during the service , I am waiting for contact to resolve the issue

Service

Because I was completely satisfied!

Service

Installation was completed as I expected and as initially informed after my enquiry

Service

Always helpful and accommodating

Service

Very pleased with the service I received.

Service

Quick, efficient and good advice.

Service

Mark and his colleagues always provide a great and friendly service to us. However it would be nice to be prompted about what actually has been done to te car. There seems to be very little information coming back, especially regarding software upgr

Service

I find the staff at Rybrook BMW genuinely friendly; they are also professional and communicate very well

Service

Courtesy

Service

As above

Service

Initially some confusion as to the service that my car was having. When the key was scanned I was told it was just a brakes service which was not what I expected.

Service

As above.

Service

repairs were done quickly

Service

Great service at Ryland and excellent warranty.

Service

Excellent. I had a free MOT and it would be in your interest to find something wrong, but the car was fine. I know I will be treated right, I can trust you guys.

Service

Always an exceptional service all round

Service

The service is always professional but the basics sometimes are missed. As an example my car was washed and hoovered as part of the service. These jobs were clearly rushed and not carried out to a standard I would expect.

Service

Good professional company. Good service.

Service

Great communication from service team as always

Service

I was well looked after at the dealer and my car was ready on time

Service

Always meets the expectations we have, we used to own a Volkswagen and the contrast in how you look after clients to the them is night and day

Service

It would have been completely satisfied if it weren't for the way the staff on the reception desk attempt to intercept me as I enter the premises. If I don't know where to go I would stop and ask. I do not need them to attempt to direct me.

Service

Initial visits have not been successful both times. However after complaints I have been dealt with efficiently, professionally and to my satisfaction

Service

Excellent customer service.

Service

Booking and Service was carried out with no fuss or issue whatsoever.

Service

Despite an expensive diagnosis requiring a change of arrangements, Rybrook went out of their way to assist me.

Service

Mot cert wasn't printed when I arrived to collect my car, still haven't received it! Asked for a valuation as looking to trade in against a newer BMW, never received a valuation. Poor collection service, asked if I couldn't collect it earlier at late

Service

See above - the service was for my wife's car. The agent called her and when she called back he was busy. I then got a call at around 4 to say she hadn't called, which she had. That left little time to get the car repaired - very poor I felt.

Service

everything was done on time

Service

The work was done exactly as rewuired, with sensuble costs and the car returned nicely cleaned to the time we had agreed, with a confirmation call to day the car was ready for collection.

Service

The staff are always polite, very responsive, and the service performed in a timely manner.

Service

The very helpful service adviser

Service

Excellent communication, straightforward and courteous manner, first class service

Service

Rybrook Warwick were outstanding. I visited this centre as they were offering an exceptional deal on the M Performance Power and Sound Kit. My initial enquiry was via Lloyd with Jack as the SA during my visit. Both staff were a credit to BMW.

Service

The consultation and people involved made sure that I had nothing to worry about. They advised me of the best options etc. But were never forceful in there approach which to me personally I found extremely engaging.

Service

I was kept up to speed through the entirety of my wait.

Service

Quick, efficient and professional

Service

The staff!

Service

Service and customer care is excellent

Service

Please see my comments above.

Service

I always receive good service.

Service

Mark was very helpful, polite and organsied

Service

Car cleaned. Given courtesy car.

Service

Super

Service

Excellent service, great communication

Service

Jodi in the service department offers exceptional customer service. A credit to BMW Warwick. I used BMW Tamworth last time...they were awful a 1 score!!! I will always use BMW Warwick going forwards

Service

Staff good but issue not fixed

Service

Easy and efficient

Service

Not advised that the key had been reset. I have had a couple of near misses because the unlock buttons for the tailgate are not as I programmed them, so when I want to open the glass hatch, the whole boot has opened instead hitting a wall

Service

Car taken in for cleaning, no issues

Service

Everything was done as stated and on time.

Service

As above everything you expect and more besides,!

Service

Job done on time and with the addition of transport to and from the dealership

Service

I am happy with the service function. But I am still waiting for the details of my GAP insurance to be provided by the sales team. I have asked for it three times now!!!

Service

Unable to conclude issue relating to bluetooth connectivity which is a key feature. Appreciate that the team needed more time which I was not able to give on this occasion but I do need to get the issue fixed.

Service

The dealership was able to fit my car in at very short notice which was really helpful

Service

Just excellent

Service

There was a small creaking noise on rough roads from the drivers door, this has been eliminated

Service

Having to bring the car back again to have an issue with the repair fixed

Service

Nothing too much trouble dealt with my every needs very satisfactory.

Service

The service from the staff was very professional but also personable.

Service

Very highly motivated team. Jack Rawlings is an exceptional 'Luxury Brand Specialist' and service consultant. There is a great rapport with all levels of management and Lee Beacon, Head of Business is always available for discussion.

Service

It took over 15 mins from arrival both when I brought the car in and when I collected to seeing the booking in/out person. This in my opinion is too long.

Service

Rybrook members always take care of the customer needs. They will go a long way to ensure customer satisfaction

Service

see above

Service

Very good service and "personal touch" shown by good staff at Rybrook.

Service

Work done on time and efficiently

Service

Resolved the problem but it is the personal touch that makes the difference AND they valeted my car too!

Service

Everything that was promised was carried out

Service

My car was repaired very quickly with minimal inconvenience to myself

Service

Expensive diagnostic costs, little effort to take my case to BMW, I was collected in a small Peugeot hatchback and then kept waiting for a long time to get my car back. If I'd known, I'd have walked. I think my car's problem was fixed.

Service

Steve collett standard of service has always beenExcellent

Service

Very friendly, efficient service. Made to feel very welcome, and that my custom was appreciated.

Service

Dealt with very efficiently

Service

As above all work done to my satisfactory

Service

Because I was completely satisfied.Service, staff and even the location are excellent.

Service

Very happy with the car but wasn't pleased about having to wait about 20 minutes to speak to an advisor simply to drop he keys off.

Service

Could not have been better

Service

I feel like I got a good deal and was looked after by the salesman. In hindsight the actual choosing of an available car was rather rushed. I wished I had been talked through the packages and optional equipment that were available.

Sales

It was straight forward and simple.

Sales

Attentive service. Made to feel special

Sales

Everything ran smoothly and the experience of 'unveiling' the car was very special.

Sales

Helpful and well informed staff

Sales

Totally satisfied as usual with the extremely Great Service that Rybrook provides

Sales

my car was promised at the beginning of July , and although I was given a hire car my car did not arrive until July 19th

Sales

Contacting the sales department was easy and responses were given within a day. Handover day was again relatively straightforward.

Sales

As above

Sales

I simply have no issues

Sales

Friendly service

Sales

Everything was handled perfectly. The new car was unveiled with the removal of a black cover........very impressive and never experienced before.

Sales

Additional unveiling of the vehicles, that the children could participate in, made the whole family feel special!

Sales

Excellent attention, follow-up and provision of information.

Sales

steering wheel on wonky

Sales

Personal service levels, care and attention combined with a genuine interest, made the experience enjoyable and unforced.

Sales

Good people's skills

Sales

Matt Noble is just an absolute gentleman to deal, he is fantastic at his job and the manner in which he has dealt me during the purchase and all previous purchases has been exemplorary.

Sales

Same as previous answer

Sales

Top attitudes with great knowledge of there vehicles and gave expert information