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Rybrook BMW Apprentice Technician Vacancy

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Trainee /Apprentice Accounts Assistant

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Free End of Warranty Check

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Benefits of Buying your BMW from Rybrook

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BMW i3 Service Inclusive

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We want your BMW!

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BMW APPROVED USED CARS.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

Business Manager

Oliver Clements

New Car Sales Executive

Matt Noble

New Car Sales Executive

Richard Dean

BMWi Sales Executive

David Preece

Used Car Sales Executive

Lee Marrs

New car Sales Executive

James Simmonds

Product Genius

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Sarah Carter

Loyalty & Retention Executive

Faye Logan

Accounts Assistant

Samantha Parkes

Receptionist

Hilary Bellamy

Receptionist

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Service Advisor

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Sam Parsons

Service Bookings Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Paul Hosie

Workshop Controller

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

Julie Norton

Warranty administator

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I've been using their services for 9 years and have always got the best service

Service

Friendly helpful staff make for a great customer experience which Rybrook always give.

Service

I am fed up with surveys and calls from the dealership on the service provided.These are simply tick box exercises. You need to employ experienced people who listen to customers and then respond verbally.not an army of people ticking boxes

Service

All good. You did what you said you would do.

Service

Whilst waiting for my car to be Fast Track Serviced, my wife and I decided to browse the Approved Used Cars (my wife has a liking for a Series 1 to replace her Polo). Unfortunately not one of the Sales Team moved to engage us,

Service

BMW failed to replace all 4 wheels on my X5 that suffered corrosion on the centre part of the alloys. This is a common & well known problem. BMW did agree to replace 2 if I paid for 2. The dealership replaced the other 2 as a good will guester.

Service

Service staff are excellent. Prices are too high

Service

Everything was done as expected and the car was ready at lunchtime , earlier than. I expected .Everyone was as usual very courteous and Steve Collett , who is outstanding in attention to service, came out with me to check I was happy with the work.

Service

I trust Rybrook,from when you walk in the door,the receptionists to the service Dept,since my husband passed away,they do everything they can to help me .

Service

Given good service. Car arrived on time and salesman kept me informed throughout the pprocess

Service

Prompt & Friendly Customer Service

Service

The garage and service team are superb. The staff arecalways friendly but professional, they prioritised the work dispite saying i could leave the vehicle for the day initially due to a change in my commitmenets, the was serviced and cleaned for me

Service

Able to drop car off day before - was kept updated with progress

Service

My car was dropped off at the dealership for service at 07:30 with instruction that I wanted it ready for 16:00 to drive away as I work 60 miles away and was reliant on a liftAt 3-30 I was told that the car would not be ready until 17:00 -17:30

Service

everything completed as expected on time

Service

Service availability was good, work was done promptly, staff very helpful, mini valet was a bonus.

Service

Easy parking. Polite and helpful staff. The car service completed while I waited, very swift!

Service

Everything handles professionally

Service

All the work was completed on one visit.

Service

Always made to feel welcome and the work was carried out in the estimated time

Service

Had to return to garage with low pressure on rear tyre

Service

efficient service and work carried out quickly

Service

Efficient and friendly service including being taken home and collected later in the day.

Service

All work carried out inside predicted time and car returned cleaned.

Service

Overall customer compliance

Service

They made me feel welcome and addressed the issues I raised with the vehicle very efficiently!

Service

My car collected by service manager and returned same day

Service

I was surprised firstly by the abrupt request for payment prior to sight of an invoice and secondly by the alarming way I told I needed two new tyres.

Service

Very polite, speedy and thorough

Service

Car was picked up and delivered back so totally convenient. Call from dealer to confirm all satisfactory with the service

Service

Great communication throughout the visit. Enjoyed a coffee, then looked at showroom vehicles whilst I waited.

Service

Excellent service as always but a little disappointed that the finance side of things wasn't joined up in that we had received a letter saying our MOT would be Free but were then charged and had to request a refund which is always awkward for everyon

Service

I did not have a pre booked appointment so I was expecting to have difficulty but nothing could have further from the truth. All staff were very helpful and sympathetic to my problem.

Service

You're customer service is very friendly and honest, no hassle they pick the car on time and delivered on time.

Service

Simple, sensible price, great staff

Service

Great team on the desks (Mark and Jodi), drivers really helpful and the workshop (Des I think ) actually fixed the problems that Cotswold BMW had failed to do, despite multiple trips to their dealership

Service

From beginning to end the service experience I received was first rate and as always with this dealership I was made to feel very welcome and nothing was too much trouble. A really first rate level of both service and customer care all round.

Service

Warm and friendly and nice surroundings

Service

The team at Rybrook are so accommodating and make sure that they deliver a first class service. This visit was unannounced due to a damaged tyre yet they took the whole visit n their stride and sorted the car straight away. Brilliant team

Service

Good communication, collected and delivered in timely fashion and no quibble regarding a replacement part under warranty.

Service

I was given all the relevant information related to my warranty repair; I was also given a similar car as a replacement.

Service

Quick availability of service slot, fast turnaround and service done to a high standard.

Service

Fantastic customer service and a good servicing. The car was also cleaned both inside and outside, however, this could have been done to a higher standard. The courtesy car, a BMW X3, was lovely but was not clean, emptied of rubbish nor fully fueled.

Service

Quick service and short lead tome to book service

Service

Good service from a very friendly team. Provided transport as required and completed the job as promised.

Service

Very efficient - loan of courtesy car appreciated

Service

Clear, quick and without fuss

Service

All the staff are helpful, friendly, smiling and professional. The service advisors always go out of their way to assist and make the visit a pleasure. The coffee is also outstanding !

Service

Collected my car from work, took payment over the phone, came back clean!

Service

Service and MOT performed without a hitch, plus a nice clean car afterwards.

Service

No hassle; car drop off; lift to work and picked up.

Service

Excellent service all round. But quite expensive.

Service

No problems, never has there been in all the years I have used this dealership.

Service

After being delayed in the evening traffic heading into Warwick there was also a short delay being seen to by the service team.The delay was not due to the individual but it appeared that there was only one person working on service desk at the time

Service

Friendly courteous service, explained the process and kept me up to date with progress

Service

Didn't seem very good value, also i actually required the Inspection II service so the cost was more than expected. Car not cleaned inside and out.

Service

Always very polite friendly staff.relaxing waiting area (and nice hot chocolate in real cups) and of course good quality service of car.

Service

Always good service with a smile

Service

Brilliant customer service

Service

Decent service but very expensive and failed to diagnose a fault in the driver's side air vent. Also, failed to return my first phone call.

Service

quick and efficient

Service

Pleasant surrounding, but expensive for a simple service to a diesel car.

Service

Jody the service assistant is always a pleasure to deal with. Very helpful and personable, kept me up to date with the work done etc. He doesn't do the hard sell (which in the past I've experienced), which helps keep me loyal to BMW for servicing

Service

Jack Rawlings went out of his way to make sure that I had a replacement car even though it was out of hours as I needed a car for my business arrangements

Service

Friendly staff - caring

Service

I was completely satisfied with my last service experience at Rybrook Warwick because everybody I spoke to seemed pleased to see me. There was the usual pleasant and relaxed atmosphere and I was able to afford what needed doing, hooray! ?

Service

Service at reception and the service desk was excellent - courteous and helpful. All our cars have been purchased and maintained here (for the past 20 years). Your servicing has been good and you have accepted your own responsibilities as well.

Service

Faultless. Car didn't technically need a service but they still did a health check and gave it a clean. Excellent service.

Service

The experience was seamless from arrival to departure, service and MOT, car clean. Mean while wifi and good coffee enabled me to work comfortably from the center whilst waiting.

Service

As Always it is a complete pleasure dealing with such Friendly, knowleagable and efficient Staff wether it be Jodie or Jamie

Service

While you wait service very eficient

Service

Did what was needed in a professional manner.

Service

Fast and helpful

Service

Very professional helpful staff. Job well done

Service

Staff are always friendly and welcoming. Letting you now price in advance so that there are no shocks.

Service

booking is quick and easy.. price is very reasonable that it is pointless to go somewhere else (i.e. KwikFit Halfords F1 Autocentre etc.).. and there is a free coca-cola cans to drink while waiting.. (its free right?) .you cant beat free car wash.TY

Service

The service was done on time and staff were helpful with a lift to work 2 miles away organised car came back lovely and clean .

Service

Everything meets my expectations from the high standards I expect from BMW.

Service

Rybrook were professional and very helpful

Service

The whole team are always very courteous and efficient at every point of contact.

Service

Very attentive and ensured I was kept informed at all times. Excellent service provided by Mark throughout the service period and Steve kept me updated.

Service

Excellent in every way

Service

On time friendly service

Service

From walking in and talking to the receptionist and then booking the service it was excellent.They all made me feel very welcome, and that my business was very important to them.

Service

Work carried out promptly. Indication of cost given before work started. Kept advised of progress. Disappointed by high cost, especially when value service for cars 3 months older than mine are approximately half the price.

Service

Had no problems and staff were very helpfull.

Service

Prompt attention and all work completed within the time estimate given. The customer facilities on site meant that disruption to my working day was kept to a minimum.

Service

Efficient and services in good time

Service

After the service, the car had to go back to the garage as developed problems.

Service

Very organised and completely professional

Service

Booking the car in for its service was easy. Staff are really nice and friendly. Good coffee machine and customer wifi that actually works whilst I waited. Service all done in the time allowed, and car cleaned.

Service

always a good service from the Rybrook team

Service

All good. Only problems are the services here always take longer than I am told (3hrs vs 1.45), which is annoying when you're waiting.

Service

1st Class Customer Service and Ease of Booking. Friendly staff throughout. Jodi goes the extra mile to make sure the quality of service, feedback and experience is excellent.

Service

I'm always happy with the service at Rybrook Warwick.

Service

Good service

Service

Very thorough and efficient service .

Service

Everyone is super friendly and informative.

Service

Friendly staff, fast and efficient workshop.

Service

Always a pleasure visiting Rybrook Warwick. All staff are pleasant and friendly.

Service

A pleasure at every point . Even problems are approached with solutions

Service

From the start to the finish of the repair, Rybrook's were a model of efficiency and diplomacy. Everything was done to a standard that exceeded anything I had experienced elsewhere and I could not have asked for a better service.

Service

Staff were helpful and informative and everything just went as I would have hoped/expected.

Service

verry slick and efficient service

Service

Work completed to a high standard, as described and within the time frame quoted. Nice courtesy car and excellent service from the staff at Rybrook.

Service

Courteous professional staff

Service

Job was completed promptly and I was provided with a loan car.

Service

Fabulous service. Only one wrinkle - I asked the drop off driver if the car could be dropped back after 17:15 and was told (albeit very nicely) that wasn't his role and was asked to phone the dealership. Small thing - and could have been smoother.

Service

Work completed on time to specification.

Service

The waiting lounge was very comfortable. The reception was warm and welcome.Complementary valeting service was a bonus.An interim update during waiting time (close to 2 hours) will be further assuring.

Service

Great service and very helpful , couldn't have asked for anything better.

Service

Good customer service, knowledgeable, quick, efficient. Value could be improved.

Service

Everything was sorted efficiently without any hassle.

Service

Great communication, prompt and very helpful

Service

Year after year of using the Warwick dealership, I've always found the front office staff to be welcoming.

Service

Excellent communication, good feedbackJust took 2 hours without valet as opposed to the 1.5 hours with valet that I was told

Service

Couldn't fault any part of the service at all.

Service

The sales person and the surrounding team were very understanding of our particular needs and helped us through the process well.

Sales

Overall the pickup was fine - a little longer than expected and in the showroom unable to start the car and get a feel - especially around the head display which did not get mentioned

Sales

No question was too much trouble, we were not rushed or badgered. We felt we were important.

Sales

Superb experience. Attention to our requirements was great.

Sales

Order process was helpful and unpressured. Exceeded expectations on delivery. Handover was personal and information provided was tailored to our needs.

Sales

Everyone was very friendly and helpful. Delivery was quick and the handover was very impressive.

Sales

Staff good

Sales

Ollie did a great job in helping us decide on the vehicle and has made himself available throughout the whole of the process.The team does need to improve its knowledge on the frackers offered as I had to do my own research online to find out more.

Sales

Knowledgeable sales personnel who did not push products I did not require and interpreted my requirements accurately to ensure my total satisfaction. Excellent service from both the salesman and product genious.

Sales

Everything was dealt with efficiently and professionally as well as in a very customer-oriented manner.

Sales

Very easy transaction, no wasted time, test drive in appropriate model (535d) immediately available, split responsibilities between genius and salesman (Paul) worked very well. 35% discount is always going to make for happy customers too ;)

Sales

I was made to feel like a very special customer. James Blair was always available to chat or answer any questions. He would text me at all times of the day and reply immediately. I was given lots of help and support throughout and I love my new car!

Sales

From the moment I first walked in I was made to feel welcome and your sales representative James listened carefully to my needs to help me find the right BMW with the options I required

Sales

We knew which cars we wanted and James was able to work around our request to keep our monthly pcp payment.

Sales

Both the sales executive and the technical guy were extremely helpful and patient in explaining the features of the vehicle.

Sales

Made welcome from moment we walked in only went in to enquire but came out buying new car under no pressure what so ever . quick delivery and features explained very well

Sales

Excellent service from the dealership! Specialthanks to sales executive Matt Noble

Sales

Rybrook BMW has a very customer focused team.

Sales

My sales guy Matt was both very knowledgeable and also took the time to identify my needs, make suggestions where appropriate and applied no pressure during the sale.

Sales

As usual great service and attention

Sales

Knowledgable, efficient staff.

Sales

Attentive sales and support staff made purchase stress free.

Sales

Lee Marrs made the whole process very easy and there were no pushy sales tactics, so I felt very relaxed when deciding to purchase the car. The car was immaculate when I collected it and is still making my smile every time i get in the drivers seat!

Sales

Lee Marrs was excellent all through process. Nothing was too much trouble and handover by Steve was fun and informative.

Sales

Both Olivia and her sales manager were prompt with their responses and understood my requirements

Sales

We have never brought a new car before but were treated so brilliantly by the team at BMW, nothing was too much trouble and they managed to get a finance plan to meet our needs. The collection of the vehicle and handover was extremely impressive too.

Sales

Overall there seemed a loss of enthusiasm and care

Sales

Staff were very friendly, very efficient, taking as much time and care as necessary to answer all questions. They provided cars for us to drive and gave all information about our chosen model that we required. Their service in all areas is top notch!

Sales

Excellent service and handover from Jon and James, both a pleasure to deal with and a credit to the dealership.

Sales

They were extremely friendly and professional and did all the work for me, explaining the process as it progressed, yet leaving me completely confident in the knowledge that all was well. Ollie handled the sale and was great throughout.

Sales

Professional dealership, everything done as expected. Sales Executive was organised and made sure everything was clear.

Sales

I explained what I wanted. The sales person was able to find the car. It was delivered earlier than I expected. The process was very good.

Sales

Fantastic