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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Really helpful and like the waiting area
Does what it says on the tin. Not sure the car was cleaned which normally happens. Perhaps with the snow they just didnt think it was worth it?
answered all my questions and car was ready when they said it would be
They do collect from your home
The Service Department staff were very helpful and informative and the problematic cold start problem with my car was repaired and tested.
The staff at Rybrook at friendly, welcoming, knowledgeable and remember their customers. They take time and trouble to look after you and provide excellent facilities in their waiting area where I can get on with my day job using the free wifi.
Timely and well coordinated response and generous offer of meal for 2
I rushed back to collect my car as the car I had needed returning for a test drive. On reaching BMW my car wasnt ready, so I went out of my way to return a car when mine wasnt ready to be released
Everything done with satisfaction on time.
Issue was quickly identified and a number of options given to me as to how to proceed. Car was fixed with no inconvenience to me. Future accessories priced up at the same time.Friendly and helpful staff.
The welcome light fault on my car was fixed within a couple of days and Jodi was excellent in letting me lnow what was going on etc
Fantastic friendly staff
I thought everything was carried out as I expected!
Rybrook Warwick "adopted" the problem as its my nearest Service Centre. However the comms between Warwick and Wolverhampton were not good.....in fact I was called by Wolverhampton upon Warwick receiving the faulty key as no one knew anything about i
See reasons above. However I trust you to do a good job on the service itself.
Always have a short meeting with the service team to agree what work is required, how long it will take, and if I wait on site I am able to get on with my work using wi-fi, and I am looked after. I always feel like an important customer.
Car was sorted quickly and an internal and external clean on top. They communicated efficiently with me to keep me updated on progress.
Excellent customer service and friendly staff, good waiting area.
Always very well welcomed at the dealer! Car washed! And problem fixed!
Mark in service did a great job of explaining things to me and enabling me to understand what had been done to my car and why.
Excellent service and friendly staff
To complement my new 220i convertible, I bought a car eye, this emitted a beep noise but the service advisor corrected the fault
The service received from the Rybrook group is first class. I cannot say it is consistent across other dealerships but at Rybrook Warwick, it is consistent and always meets my now high expectations.
Salesman fetched paperwork to the house as unable to drive to the showroom
Polite friendly staff. Attentive and considerate.
Excellent service. Top marks
Rybrook have never let me down, often going the extra mile
The team always deal with any issue with our cars professionally and we have complete trust in them .
Job done promptly
Great service and good waiting facilities
Service as requested without any problems
We also have a non-BMW vehicle in the household which was new in 2015. My personal dealings with Rybrook consistently highlight just how average the non-BMW dealer is.
Everything was fine. I had an issue with a wheel corroding. Ended up changing all 4 wheels and did the software up date at the same time.
I actually quite enjoyed sitting and waiting there. Plenty of plugs, computers and drinks to occupy my time
Long waiting times; hard to speak with someone from service (called 4 times until I got an answer); high prices; car went out from the service without some of the configurations & options
Car picked up on time, delivered back on time, service completed.
Very helpful and curtious and flexible to my needs
I felt like I was treated like a person not a number
A very helpful sales executive who went the extra mile to ensure that I was satisfied with my sale and purchase.
Excellent facilities for waiting for service to be completed. Also kept informed on the stages of the service
All round efficiency and excellent service
Good communication, collection service great bonus to fit in whilst at work.
See comment above. Service supervisor, Jack Rawlings, provided excellent customer service, as always.
Helpful and friendly staff
High attention to detail
I was informed about what was going on and also lent a car to get back home for the afternoon so that I could pick the children up from school.
Convenient location, professional staff.
Promised a high quality loan car and was given a bottom of the line 1 series. Ask for the wiper blades to be replaced and they werent.
Good staff and never had an issue. Removed one star as queues can be long waiting to be seen.
Great customer service, friendly knowledgeable staff and they always look after the car when its in and nothing is ever a problem to them. An excellent dealership with a great team!
One faul, whilst informed it had been corrected, it had not and the vehicle has to go in again.
Always go the extra mile to be accommodating (even though I did gat the day wrong!). It is important to me that the service staff are consistent - I see the same faces every time I go in (and have done for the last ten years) which is reassuring.
Helped with my car after an accident, during a stressful period
Attention to detail, Advanced Car Eye wires all unplugged with no signs of inside windscreen being cleaned or wiped. (Why)!You need to look at who ever cleans your vehicles, especially under the front and rear wheel arch lips, no touched.
did all they could to help with transport needs
At Rybrook I was told I was not entitled to satnav map updates due to my cars age (November 2015). I phoned the BMW information team who told me I was entitled until 2018 and they provided download instructions. Why didn't Rybrook team know/check?
Service provided as agreed. All done in a timely way
I had my car looked after very well, got informed about any issues and had a great service
They are very efficient and extremely helpful
Jack went out of his way to make things run smoothly.
I was disappointed at the lack of feedback and absence of a bodywork repair quote
Mark asked me by text whether I was happy and responded immediately to my questions to my satisfaction
The professionalism and friendliness is outstanding, as is the workmanship.
The service adviser was excellent
Courteous, knowledgable and fixed first time of asking
Annoyed that I had to pay such a large amount on a 2014 car, but I understand it isn't the dealer's fault it is a manufacturing fault.
Professional quick handling of problem
The servicing was fine however on returning home we found someone's half empty water bottle in the car and a tag with a barcode and bullet shaped keyring attachment, was this supposed to be left on or was this a mistake ?
Pleasant, efficient staff.
everything seem so easy and it take a hot of hard work to to create that feeling
Everything sorted and very happy with the service received.
You were able to repair my car the next day so very fast. Impressive.
Was able to book time and wait for car - worked well
Very well managed and everthing deliverd in atimely fashion
Good professional service
Work carried out in good time, priced exactly as quoted on website, car cleaned and valeted as promised
Quality good but value for money needs a little consideration
Fiited me in without an appointment and had the part in stock to repair my car.
Not entirely sure whether the fault has been successfully rectified, further checks to follow.
It was a shame that I had to go back to get an optional extra re fitted. Also I don't understand why my driving position, seat height and steering wheel position were changed, and also why all my driver preferences were re set?
Overall it was good and had no issues with the customer service displayed.
Helpful, knowledgable and service undertaken promptly.
People i dealt with were very helpful and attentive.
Attentive staff, good environment, warranty problems fixed, car washed.
as above excellent work, courtesy car, no pressure to have any additonal work although i did ask if they could put a tyre on and match the cost of a local dealer . type locally was 219 and you could only get to 240 for the same tyre. was slightly su
Three visits to repair my car within a week & its still not right
I turned up needing a headlight bulb replacing which they did straight away. The car also needed the headlights realigning which was done a few days later, all very friendly and efficient.
I had to wait a long time when coming to collect the car
To price, minimum fuss and quickly arranged. Zero hassle.
Car is great and service was great.
BMW Rybrook are excellent.
Everything went smoothly from the time of entering the dealership to the time of driving away.
There is quite a long waiting time
Car was sparkling
Original report was not conclusive, but having spoken to the Service Manager further investigation was carried out and the issue resolved to my satisfaction
My experience couldn't of been any better, kept up to date with what was happening, the service staff took photos on there own phones to show me what was happening, couldn't ask for more, even the coffee is good.
Everything we agreed prior to the service was carried out, at the agreed time and cost
My car as always was beautifully valeted after it's MOT, although this did add another hour onto my waiting time.
Good quick service. No issues. Car cleaned
Problems not explained very well and no written information of report in writing not responding to numerous left messages ie. Service Manager is available then not available then he has just left office.etc...
Rybrook Warwick have always done a professional job and looked after me as I would hope and expect, as a service customer for 500,000 miles. Sadly BMW declined to provide any support when asked for a contribution to this recent expensive repair.
Service is second to none
Completely satisfied !!!!
Car is looking great and working good as new, Really pleased.
I keep going back and see no reason to change. Service is always personable, prompt and efficient.
As a customer for a number of years I have always been treated with respect and an understanding of my needs
Wasn't in there long ... m o t
Not any way it couldve been better. Got me home in the snow too.
Mark made this so easy for me. He was very clear.
Done on time and to the quoted price, no hassles
The time I was told the service would take at booking turned out to be shorter (by an hour) than the adviser told me it would take on arrival (which was accurate). Pity this expectation wasn't set up front, otherwise would have been 5 star.
Very friendly staff. Clean and comfortable dealership. Service completed on time and car clean. Good price and excellent explanation of work carried out.
The work needed on my car (tyre check followed by a new tyre) was accomplished speedily. The on board computer system needed updating which did take a very long time but that was due to the computer system.
As above, issues with communication and finished service.
Always efficient and friendly service from the team at Rybrook
car cleaned and good courtesy car
I was totally satisfied.
Knowledgeable staff who are always available if required.
superb service and welcome- very impressed- felt valued
Because I am very satisfied
Had to wait 45 minutes to pick car up, despite being advised when the car would be ready. As a rule, there is usually a delay when waiting for the car to be cleaned. The cleaning isnt the best and checks often get over-looked.
Good customer service
The service light was not reset, so I had to come back the next day....
All work completed well but total lack of organisation within service team.
Service & MOT completed within agreed timescale
Good service, speedy service, good communication.
Always friendly professional and helpful plus keep you informed with the status of your vehicle whilst it's with them
The jobs were done in a timely fashion
I got what I booked for
I regularly use this dealership and they are consistently of a high standard.
I always get superb service at Warwick BMW , reception,courtesy drivers,sales and service are all spot on. Mr Collett is worthy of particular praise as he always goes the extra mile to provide excellent service
Your staff are always so competent and I am very confident in their performance
The dealership make maintaining my car as easy and seamless as possible. I drop my car off early in the morning and use a courtesy car during the day and return early evening to find the work done and my car cleaned without costing me too much.
The team were very helpful and knowledgeable about the process and the car making it really easy for me to achieve my desired aim
Looked after from start to finish excellent service by matt
No problems throughout
Wesley was excellent and looked after all my customer needed. Very helpful and looking forward to some quality customer service.
As said before attention to detail is second to none
The purchase process was swiftly dealt with and I was able to pick up the car very quickly with little difficulty, a little more transparency in the process would have been preferable as I had to call multiple times for updates, this is a minor issue
Good friendly staff.
Pleasant knowledgable staff who thoroughly know their product
See 1 a
The salesman concerned knew his job and more particularly the product he was selling. Naturally he wished to achieve a sale but did not subject me to any high pressure - or if he did I was unaware of it. He was most helpful.
Please reference question 1
Excellent service from our main contact, Akil Blake. He was knowledgeable and helpful without being pushy. The Genius gave a very good introduction to the cars electronics and I felt re-assured that I would be able to return for further help.
Can not add much other than the service when ordering, awaiting delivery and delivery/collection process were all first class
There was nothing that I felt could have been done better.
Seamless process, excellent communication throughout
Because nearly all aspects of the purchase & delivery process were near flawless. An improvement would be if the year 2 - 6 road tax rates for the car as configured are shown on the final order documents before the customer commits to the purchase.
Very happy with my sales adviser Jon Wilkinson, he has looked after my family for some years, Jon takes time to listen and understand my needs, he doesn't pressure me and I value the way he goes the extra mile to ensure I'm completely satisfied.
Only disappointed I didn't get the Sport umbrella with the car purchase like last time
A very enjoyable experience and contributed to the excitement of ordering a new car. I brought my young daughter with me on both occasions and everyone was very friendly to her and made us feel comfortable having her with us
Friendly service, kept up to date with status of order
Everyone was friendly and helpful every time we contacted Warwick .
Quick , straight facts and advice
This is my second new vehicle from the same sales executive at BMW Rybrook Warwick. My customer experience from the start of the purchasing process to taking delivery of the new vehicle met ALL of my purchasing and delivery requirements.
I got what I wanted delivered on time.
Given a friendly welcome to the showroom. James Simmonds was very helpful and knowledgeable. He established my needs and offered me the most suitable vehicle choice. I was guided through the buying process with ease and my questions were answered.