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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Kept informed but ended up having to leave the car over night which wasn't planned and getting a lift home from my wife
I was left waiting for 2 hours only to have been waiting for one windshield to be replaced by another. I could have done that myself. The bit it was in for is still there! Completely wasted 2 hours.
Very helpful both in terms of dealing with insurance company and loan car
While waiting for my car to be serviced there is a nice area to sit in and free coffee which is delicious.The service of the car was quick and efficient and staff know how to look after people who are waiting.
I am always satisfied with the service I receive and know the work done on my car will be first class.
Our booking was made to a time convenient to us. We arrived promptly, and were able to enjoy the comforts of the customer area, with very good coffee and plenty to read. First class. That's why return again and again with our 3 BMWs.
I have a rattle at low revs that couldnt be identified and is quite annoying!
Jamie advised me that I needed 4 new tyres, I asked for a quote but it was too much. I asked him to let me know the size so that I could get a competitive quote and he gave me the wrong size.
Unfortunately the service indicator wasn't reset so I had to return to have that corrected.
Two days worth of work and air con problem not resolved
just a few up grades needed
Everything carried out most efficiently and courteously.
pleasant surroundings and prompt service
Professional as expected
Great experience. Small hiccup with the mechanics led to a delay completing the service which made me late for a meeting
The sales person whom took my payment did not seem interested in me as a customer. There was a fault on the car ( that was not present before the job ) and the warranty form I asked to be filled out was not then when I complained it still took day
Only issue is the car seems to now have been reset to some default settings, which could have been explained or could have been set back as it was.
Seemed to be a long wait to be finished -asked for Service provider to be changed to Rybrook which they forgot - then took it to their Tech team for 20 mins- came back- went home and checked -Service provider HAD NOT BEEN CHANGED !!!! Poor show!!
job done in the same day and in the time schedule given.Also parts quoted before job started as well as labour estimate, spot on
Just a very pleasant experience!
Some ambiguity over price but that was resolved on collection.
Didnt compromise on repair, replaced faulty lamp unit no questions asked for brand new one in super quick time, even washed car after repair, absolutely 5* service!!
Staff were friendly and informative.
Great communication, time to suit me, ready on time
Good service. Usually get thing sorted first time. But if they dont they keep you up date and get it sorted. And Thry always have a Courtesy car available if you need it.
Jamie the service advisor was brilliant understanding my needs and requirements and the sales team were very accommodating
Work was eventually carried out successfully, but I was given information re cost and stock of parts over the phone which did not match what I was told when I arrived. The issue was resolved but I need to make an extra journey - part was not in stock
Every thing done on time and in accord with estimate. I was driven to an appointment while my car was serviced, collected and returned on time.
Would normally give a five , but was told this time that all tyres were in good condition (min 4mm tread), but closer inspection a few days later showed that two tyres were down to the indicators.
Great service from start to finish. Jack, as always, handled all requirements very professionally. My car required some additional work. Rybrook handled this very well and did everything to ensure I wasn't inconvenienced.
This dealership is very good when it comes to service. They keep you well informed and always resolve the problem. Staff are very friendly and helpful on the service side of the business.
The service met expectations and there was no cause for criticism - the pick up service was very much appreciated
All well done
As above although internal vacuum/clean could have been better when I collected the car hence 4.5.
First class customer service, informative and friendly.
You did everything that I requested of you, although I have not been able to drive the car since you returned it, due to holidays, etc.
Personal service for our 2 cars over 20+ years with this dealership.
The service staff could not have been any more helpful. They kept me informed of progress and gave good advice and recommendations to alleviate the problem. They also arranged and negotiated payment through the insurance cover that I have saving me.
I went to get my car MOT which is Free of charge as I bought it from Rybrook. it was done in the allotted time. There was a comfortable area for me to wait and work. I got the car back fully washed & vacuumed. Superb!!
Theyve been very helpful from sales to the genius
Everything I had asked for was carried out plus some items that had escaped my notice.
Good customer service with timely help
I was told my rear tyres needed replacing ,,,,,,,not true my car passed its mot the previous week including one new tyre on the rear
All work sorted and a query quickly resolved
The offer of an office to work whilst I was waiting was particularly impressive, I can not fault a single thing.
Asked them to look at the faults on the car and they gave all the answers on collection of the car
Everything you'd expect from BMW
Friendly staff, good customer service people, honest opinions from staff. Overall excellent. Jamie and Mark on the service team v good. Especially Mark.
Rybrook have been terrific
prompt and efficient
I visited let them aware of my problem and was booked in almost immediately and only a day later my car was fixed
Everything was completed as timely and properly as usual
They collected the car and breturned it nice and clean.
Carried out an "Inspection" service - and didn't notice the front nearside shock absorber was leaking and there was oil all over the wheelarch! What sort of inspection is that?
It would have been completely satisfied but the Service Overdue indicator is still. It was not reset.
Stress free experience. My vehicle was serviced as planned, with a great courtesy car provided at the fixed price that has been agreed. The dealership provides a welcoming and friendly environment that instills trust.
They worked hard to get me the deal I wanted on a new car, were polite and curteous and went out of their way to make it a success.
Excelelnt staff who know what they are doing. Always very helpful.
Vehicle health check and mot done while I waited - all on time and vehicle washed. Always treated as a valued customer( have used bmw for years- have owned 5 of them since 1996.)
Timely, professional and like always, friendly
Telling me start to finish what's happening
friendly and helpful staff, good job progress updates, car returned very well cleaned
The experience was limited in the fact that you collected my car did the service to the best of my knowledge and returned it. I did feel it could have been cleaned better but not a big issue
Professional service, effective fix to my issue
The experience was okay and the customer receptionist was friendly and helpful but I didn't feel the service receptionist was as sharp as I had become used to during previous visits.
Everything went to plan in an enjoyable environment.
Great service as usual. Jack really attentive. Nice to deal with.
Again this is about the previous experience. Upon picking up the car there was another problem as i went down the motorway so had to return and get it fixed adding 2 hours there was also damage to one of my tyres
See above. Well organised, slick, and quickly dealt with.
Policy of not returning telephone calls and making customer feel a nuisance.
Two service visits and MOT without any issues
What is there to add?
They always car about me and my car and always go beyond what you expect in quality of service
We achieved more than we expected to during the visit.
Car interior not completely cleaned
There was a time delay from been shown to a seat and waiting to be seen to book the car in.
Completed to job requested without fuss or delay
Everything is checked and as I have said, they listen to any concerns I might have and look into it
poor commnucation, under proforming people
Great service from the team at Rybrook as always
Service was fast. I needed my car after to attend an important meeting
Such service experience as I had (admittedly very limited one ) was performed speedily or , when it necessitated somewhat longer time, the car vwas collected from my home and returned to me at no extra cost to me.
the day went very well with no complications and the car was returned in pristine condition.
Excellent communication; everything completed as expected
Speed and cleanliness of service was very good
Rybrook Warwick resolved my warranty issues without hesitation, spotted a nail in my tyre and provided a brand new courtesy car. 5/5 if the courtesy car was more similar to my own though.
The work was done well and in time; clear and thorough explanations.
Arrangements are easy to make, loan car always provided and I'm kept informed.
Requested a quotation for minor body work which was not provided
Service always first class and Steve service manager excellent
Once again, reliable, trustworthy and everything on time
Just great service
Friendly service, was given a lift to the train station after dropping off my car for a service which was really helpful.
Fault fixed first time
Service reception a little slow but otherwise fine.
Great service as always. Easy booking process. Work completed promptly.
Would have been even better if lift to station on drop off at 0715 hrs was still available. However, I was provided with a free loan car which was very helpful.
did as promised in timeframe promised without "extras"
As the above very efficient
Very courteous and timely
New tyres ordered and fitted after pot hole damage. Provided with car overnight whilst waiting for delivery of tyres. MOT also carried out.Always made welcome and able to wait in comfort.
No reason to be otherwise
Informative and accommodating
The service advisor took time to discuss issues with me and explain what had happened as part of the MOT.
All issues were resolved successfully. Service was carried out as requested.
Excellent service as always
Front desk service staff are excellent
Great service and v helpful
the service was excellent and very fast turnaround time.
first class all the way.
always attentive & good
Excellent customer service, took me and my family into Leamington and picked us up at an appointed time. Car ready when we returned.
Good value (MOT)
always great service, clear interactions, and fair pricing
Everyone is interested in resolving my issues, servicing the car, etc.
Door to door collection and no hassle
Would be better if a car of similar size / performance was given as courtesy
I've been their customer for nearly 20 years and they'vevalways been excellent.
Does what it says on the tin. Not sure the car was cleaned which normally happens. Perhaps with the snow they just didnt think it was worth it?
answered all my questions and car was ready when they said it would be
Really helpful and like the waiting area
The Service Department staff were very helpful and informative and the problematic cold start problem with my car was repaired and tested.
Timely and well coordinated response and generous offer of meal for 2
The staff at Rybrook at friendly, welcoming, knowledgeable and remember their customers. They take time and trouble to look after you and provide excellent facilities in their waiting area where I can get on with my day job using the free wifi.
I rushed back to collect my car as the car I had needed returning for a test drive. On reaching BMW my car wasnt ready, so I went out of my way to return a car when mine wasnt ready to be released
Everything done with satisfaction on time.
Fantastic friendly staff
The welcome light fault on my car was fixed within a couple of days and Jodi was excellent in letting me lnow what was going on etc
Issue was quickly identified and a number of options given to me as to how to proceed. Car was fixed with no inconvenience to me. Future accessories priced up at the same time.Friendly and helpful staff.
Rybrook Warwick "adopted" the problem as its my nearest Service Centre. However the comms between Warwick and Wolverhampton were not good.....in fact I was called by Wolverhampton upon Warwick receiving the faulty key as no one knew anything about i
I thought everything was carried out as I expected!
Car was sorted quickly and an internal and external clean on top. They communicated efficiently with me to keep me updated on progress.
Always have a short meeting with the service team to agree what work is required, how long it will take, and if I wait on site I am able to get on with my work using wi-fi, and I am looked after. I always feel like an important customer.
Excellent customer service and friendly staff, good waiting area.
See reasons above. However I trust you to do a good job on the service itself.
Always very well welcomed at the dealer! Car washed! And problem fixed!
Mark in service did a great job of explaining things to me and enabling me to understand what had been done to my car and why.
Excellent service and friendly staff
To complement my new 220i convertible, I bought a car eye, this emitted a beep noise but the service advisor corrected the fault
The service received from the Rybrook group is first class. I cannot say it is consistent across other dealerships but at Rybrook Warwick, it is consistent and always meets my now high expectations.
Salesman fetched paperwork to the house as unable to drive to the showroom
Polite friendly staff. Attentive and considerate.
Rybrook have never let me down, often going the extra mile
Excellent service. Top marks
We also have a non-BMW vehicle in the household which was new in 2015. My personal dealings with Rybrook consistently highlight just how average the non-BMW dealer is.
Service as requested without any problems
Great service and good waiting facilities
Job done promptly
The team always deal with any issue with our cars professionally and we have complete trust in them .
Everything was fine. I had an issue with a wheel corroding. Ended up changing all 4 wheels and did the software up date at the same time.
I felt like I was treated like a person not a number
I actually quite enjoyed sitting and waiting there. Plenty of plugs, computers and drinks to occupy my time
Very helpful and curtious and flexible to my needs
Car picked up on time, delivered back on time, service completed.
Long waiting times; hard to speak with someone from service (called 4 times until I got an answer); high prices; car went out from the service without some of the configurations & options
Excellent facilities for waiting for service to be completed. Also kept informed on the stages of the service
A very helpful sales executive who went the extra mile to ensure that I was satisfied with my sale and purchase.
All round efficiency and excellent service
Good communication, collection service great bonus to fit in whilst at work.
See comment above. Service supervisor, Jack Rawlings, provided excellent customer service, as always.
Helpful and friendly staff
High attention to detail
I was informed about what was going on and also lent a car to get back home for the afternoon so that I could pick the children up from school.
Completely satisfied and excellent support throughout.
I ordered the car, it arrived on time, fully to spec. No problems.
We were talked through all aspects of the purchase slightly different for me as it's a Motability Vehicle. Kept up to date through each stage. Very very satisfied.
Very satisfied,I wasnt pushed to buying a new car,lots of time to make my decision.
I reviewed good communication throughout the whole process
The process wasn't without issues but James was able to resolve them quickly and was always professional and friendly. Everyone we dealt with during the process was extremely helpful and couldn't fault them
Delivery mileage of 80 not expected
James Blair and Adam could not have been more helpful
They looked after me very well
buying the car was easy, however when I'm told something will happen I expect it to happen. I ask for no stickers in the car, and told there was none. I get in the car and there are stickers. My car had to come back due to defected bonnet, and
Nothing was too much trouble, friendly and professional service
Salesman great, he unfortunately wasn't there when I picked up car & the man that dealt with me sold me the wrong GAP insurance (asked for 4 yrs and got 3). Car also didn't have navigation code and I was misinformed as to when and how I would get it.
We were kept informed at each stage of the purchase and delivery and staff were flexible to accommodate us.
The sales team bent over backwards to give us the deal we wanted within our budget. Always helpful and did what it said on the tin.
Much effort was made in getting things right.
I was very satisfied because John my sales representative was excellent throughout the whole process. Nothing was too much bother. He was very knowledgeable and guided me through the process but was never pushy. Everything went very smoothly.
Very accommodating and excellent service.
Great price and customer service
Always felt there was a genuine desire to help & please me as a customer.
No problems throughout
The sales representative dealing with my purchase was very helpful and courteous throughout the period of my purchase
Couldnt fault it. Even the coffee is good.
Looked after from start to finish excellent service by matt
The team were very helpful and knowledgeable about the process and the car making it really easy for me to achieve my desired aim
Wesley was excellent and looked after all my customer needed. Very helpful and looking forward to some quality customer service.