Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service experience has been reasonably positive however I feel that a call earlier in the day to say when/ whether the car will be ready would that day etc would be beneficial to the customer.

Service

Friendly & efficient

Service

Everything was great.

Service

I was kept communicated with throughout the process and advised on any further work and costs.

Service

Excellent service from BMW Warwick. The only slight blip was the returning of the hire car, but this was quickly sorted.

Service

I was kept fully informed by your friendly helpful staff.

Service

Kept waiting on arrival but otherwise good.

Service

Done the job it good time and completed in the Time to suit me for collection

Service

The service was outstanding.However I was first told I had an oil change and on the day of the service I was told it was actually a full service and the bill would come to £999 pounds which is a lot to stomp up with at short notice.

Service

knowledgable friendly and professional team at this retailer. Nothing is too much trouble. pleasure to deal with

Service

Everything done. Lovely clean car! Lovely courtesy car.

Service

Lovely staff, very nice place to wait and work, always ‘ fit you in’ if they can. Car gleaming when I pick it up.

Service

The service at Rybrook is always exemplary

Service

I was provided by excellent facilities to work while I waited for the service to be completedI was also informed in advance that an a recall upgrade was available and I agreed for this to be completed that saved me a second visit

Service

Had to return multiple times to get straightforward issues sorted out

Service

Always helpful, reception staff are very nice and make you feel welcome.The times I have been in for MOT and service work, Rybrook have sorted out any problems without a fuss and are reasonably priced, and in the case of the MOT a very good price.

Service

Very helpful and friendly service.

Service

Rybrook appear to have fixed a problem that another BMW main dealer has failed to fix in four previous visits.

Service

Staff are always friendly, flexible, and ready to help and adapt depending on your problems, timescale and availability. Top!

Service

see above

Service

Plenty of staff, very friendly and approachable.

Service

I am received and treated very well, follow up is good and unusual requests satisfied.

Service

Appeared no quality control for the completed job. Booking in was swift. Collection less than swift. Kept waiting 30 minutes promised car cleaned it wasn't, (in or outside) and evident it hadn't moved from its car park spot.Staff forgot I was there!

Service

Excellent service - could not fault!

Service

Good communications, pleasant staff, and excellent pick-up system for servicing.

Service

Normal top notch service.

Service

I really like Rybrook warwick, I have visited sytner and a few other bmw showrooms and they are not as good as Rybrook.

Service

Very helpful getting car repaired, we were always kept informed of how work was progressing and when the car would ready.

Service

Friendly and amenable. Only small complaint was lady behind drinks counter who appeared to ask only some people if they wanted any drinks!!

Service

issue with vehicle resolved quickly and conveniently , very helpful staff especially Steve Collett

Service

I was pleased with the appointment time and they kept to time they promised. They just did and oil and filter change and a recall item and software update. No problems with the car but mpg has improved! unable to answer a question.

Service

The problem with the valve was dealt with

Service

Great communication and advice given by your staff.

Service

Think 3 hours for what was a 90 minute appointment was a little disappointing

Service

Everything was done quite properly

Service

Outstanding team

Service

Flexible on timings, courteous staff

Service

Friendly efficient service, car collection and return as promised.

Service

The service was fantastic, the hire car was impressive and just overall I left feeling great

Service

Helpful staff as always

Service

Great service, picking up and returning my car, and cleaning it so well

Service

Keys for courtesy car were not ready, Courtesty car wasn’t clean, wasn’t shown how to use courtesy vehicle and felt rushed. My car had been rinsed but was still dirty. Agreed to complete 2 services in 1 to save me going back, this was not done.

Service

The service experience was good and a loan car was provided. However, the car was returned with a deep scratch above the rear passenger side wheel. I am still waiting for Ryebrook to adequately rectify this.

Service

Excellent service

Service

Answers to my three queries/issues were given, only one needs further visit ( May28th)

Service

The main problem on this occasion was difficulity in getting person to respond to calling back after abortive phone call,This happened one more than one occasion.

Service

No pushy finance salesman

Service

Efficient service provided

Service

efficiency and most of all quickness

Service

Always good service

Service

Long time to get parts. Car not cleaned thoroughly

Service

Because you consider anything less than a straight ten a fail by your dealers hich is frankly ridiculous

Service

It took 3 calls to get a service advisor to call back or respond to a query while my car was being worked on. Had to insist that the Receptionist go and find someone.

Service

The whole process was very straightforward and efficiently dealt with.

Service

Service was booked in and dealt with with no fuss and within the time quoted.

Service

They have tried their best to keep me informed and their Sales Dept have been helpful and accommodating throughout this protracted process.

Service

Surprised not to be asked “are there any issues with the car?” on booking it in. Work done appears ok, but valet a bit sketchy.

Service

Always attentive and responsive service provided

Service

quick and easy

Service

No fault on service, very good indeed

Service

Great service on buying approved used. Richard Dean dealt with me from initial interest right through to collection. Always courteous and professional and importantly (for me) knew about the car, the options the standard features.

Service

Excellent as ever

Service

Job not completed when agreed

Service

Nothing to complain about. Great service and no inconvenience caused whatsoever.

Service

Friendly, helpful and professional

Service

Return visit required to rectify original installation issue.

Service

Service due indicator not reset and emails not responded to

Service

as above excellent service

Service

Kept informed but ended up having to leave the car over night which wasn't planned and getting a lift home from my wife

Service

Very helpful both in terms of dealing with insurance company and loan car

Service

Our booking was made to a time convenient to us. We arrived promptly, and were able to enjoy the comforts of the customer area, with very good coffee and plenty to read. First class. That's why return again and again with our 3 BMWs.

Service

I am always satisfied with the service I receive and know the work done on my car will be first class.

Service

While waiting for my car to be serviced there is a nice area to sit in and free coffee which is delicious.The service of the car was quick and efficient and staff know how to look after people who are waiting.

Service

Everything carried out most efficiently and courteously.

Service

I have a rattle at low revs that couldn’t be identified and is quite annoying!

Service

Unfortunately the service indicator wasn't reset so I had to return to have that corrected.

Service

Jamie advised me that I needed 4 new tyres, I asked for a quote but it was too much. I asked him to let me know the size so that I could get a competitive quote and he gave me the wrong size.

Service

Two days worth of work and air con problem not resolved

Service

just a few up grades needed

Service

Prompt service

Service

pleasant surroundings and prompt service

Service

Professional as expected

Service

Great experience. Small hiccup with the mechanics led to a delay completing the service which made me late for a meeting

Service

The sales person whom took my payment did not seem interested in me as a customer. There was a fault on the car ( that was not present before the job ) and the warranty form I asked to be filled out was not then when I complained it still took day

Service

job done in the same day and in the time schedule given.Also parts quoted before job started as well as labour estimate, spot on

Service

Only issue is the car seems to now have been reset to some default settings, which could have been explained or could have been set back as it was.

Service

Seemed to be a long wait to be finished -asked for Service provider to be changed to Rybrook which they forgot - then took it to their Tech team for 20 mins- came back- went home and checked -Service provider HAD NOT BEEN CHANGED !!!! Poor show!!

Service

Some ambiguity over price but that was resolved on collection.

Service

Didn’t compromise on repair, replaced faulty lamp unit no questions asked for brand new one in super quick time, even washed car after repair, absolutely 5* service!!

Service

Just a very pleasant experience!

Service

Staff were friendly and informative.

Service

Good service. Usually get thing sorted first time. But if they don’t they keep you up date and get it sorted. And Thry always have a Courtesy car available if you need it.

Service

Jamie the service advisor was brilliant understanding my needs and requirements and the sales team were very accommodating

Service

Great communication, time to suit me, ready on time

Service

Every thing done on time and in accord with estimate. I was driven to an appointment while my car was serviced, collected and returned on time.

Service

Work was eventually carried out successfully, but I was given information re cost and stock of parts over the phone which did not match what I was told when I arrived. The issue was resolved but I need to make an extra journey - part was not in stock

Service

Would normally give a five , but was told this time that all tyres were in good condition (min 4mm tread), but closer inspection a few days later showed that two tyres were down to the indicators.

Service

Great service from start to finish. Jack, as always, handled all requirements very professionally. My car required some additional work. Rybrook handled this very well and did everything to ensure I wasn't inconvenienced.

Service

This dealership is very good when it comes to service. They keep you well informed and always resolve the problem. Staff are very friendly and helpful on the service side of the business.

Service

As above although internal vacuum/clean could have been better when I collected the car hence 4.5.

Service

First class customer service, informative and friendly.

Service

You did everything that I requested of you, although I have not been able to drive the car since you returned it, due to holidays, etc.

Service

All well done

Service

The service met expectations and there was no cause for criticism - the pick up service was very much appreciated

Service

All good

Sales

Efficient and friendly

Sales

Past experience, excellent service by the Sales Executive who sold me the vehicle. Also the BMW Brain person who explained my questions clearly andprofessionally.

Sales

Can't give maximum marks as there was an administrative hiccup with registration (eventually solved)

Sales

The handover with the genius was very good and helpful.

Sales

Once again, as per the first question, the whole experience was good.

Sales

Excellent communication

Sales

Kept fully informed on delivery process and schedule

Sales

Great attention from Akil Blake and Zoe Watson.

Sales

Completely satisfied and excellent support throughout.

Sales

I ordered the car, it arrived on time, fully to spec. No problems.

Sales

We were talked through all aspects of the purchase slightly different for me as it's a Motability Vehicle. Kept up to date through each stage. Very very satisfied.

Sales

Very satisfied,I wasn’t pushed to buying a new car,lots of time to make my decision.