Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service completed on time and very helpful and efficient staff

Service

Delay in registering meant lower than normal service

Service

Excellent from start to finish

Service

As my first reason. No problems for me.

Service

Staff were polite and friendly. Work was done to time and quoted price. Car was returned spotlessly clean.

Service

Not 100% satisfied. Our car was not cleaned very well to be honest, quite dirty & we never had paperwork detailing what works had been carried out?

Service

All good.

Service

I think it speaks for itself.

Service

The work was carried out exactly as agrred

Service

Service was technically completed but seemed to be very expensive.

Service

Peace of mind that my 335i is being properly maintained.

Service

Very pleased. Organised well.

Service

Nobody likes it when their car breaks especially before a holiday but my car was diagnosed and repaired in just a few days despite requiring major work and I was kept on the road through. Impeccable service

Service

The level of service was outstanding, I was well looked after and the work was carried out in plenty of time

Service

Easy to contact - got a convenient slot and able to work online at dealership

Service

The staff know what their doing

Service

Helpful staff

Service

Everything was fine

Service

difficult to find a fault

Service

as usual very efficient.

Service

Managed to look at an issue with vehicle and not charge me !!

Service

They fixed some issues without question and were apologetic for the errors made when I purchased the vehicle. Considering the error, it would have been nice to have been offered some complimentary products by way of apology.

Service

Because I am very happy about the way I was treated by everyone at Rybrook, Warwick.The fault has been corrected and I have got my car back. Problem solved.Fir all the reasons quoted

Service

Based on experience.

Service

Handled well from initial problem to completion

Service

The whole experience was what I would expect. They delivered.

Service

Bonnet only latched on one side valet 'good enough' but no better great furniture in recep[tion/service but little customer rapport tried to interest my wife in an i3, but absolutely no new/used sales assistants had any interest

Service

Michelle Fall dealt with my repair booking and was extremely helpful and competent. I had a deadline for the work to be completed as I needed my car to travel abroad. Michelle pulled out all the stops to ensure that the work was completed on time.

Service

The service receptionist was very helpful, although there was a mix-up over the type of booking, and I had to wait to be seen. Sytner Swansea gave better feedback, but Warwick was OK

Service

Great salesman (David Preece), looked after me from start to finish! Even when I had a small problem, it was fixed quickly and I was not inconvenienced at all.

Service

Kept me upto date

Service

The service experience was very good

Service

no problems or issues at all

Service

car fixed, courtesy car excellent and customer service flawless

Service

Problem was fixed quickly. No hassle, great communication, superb courtesy car (7 series!)

Service

From the friendly welcome at reception to the excellent personal service, nothing is too much trouble for the team at Rybrook Warwick.

Service

Veh serv by you, have extended warranty, tyre/alloy cover. Serv before last, enquired about alloys for touch up,told can't fit in, dept was busy. Serv just only 2 out of 4 alloys allowed warranty limit. Could of had 2 last serv & 2 this serv, unhappy

Service

Everything was done in a timely way and the car looked beautiful, having been washed and vacuumed as well.

Service

Electron panel

Service

Pleasant and friendly staff good surroundings and efficient service.

Service

Recognise the fault immediately fixed quickly

Service

cost is high

Service

Generally very good but kept completely in the loop on Saturday morning.

Service

Ryebrook are very good. They get things sorts for me.

Service

The team recovered from this by being apologetic and really kept apologising. But the original service was disappointing

Service

Service was okay, when you get your car serviced yearly in the same garage (Worcester) expectations will be the same or met but never happened. My car wasn't even washed after service, it was pure business in that garage.

Service

service was excellent and was kept informed of the progress of the work being done, felt like a valued customer

Service

Excellent communications, always kept informed of service progress.

Service

No hassle at all with the car being picked up and returned, and very clean throughout.

Service

Because it was quick & easy

Service

Very friendly staff, excellent facilities

Service

All good but the car cleaning was sub standard.

Service

I agreed to wait the anticipated 1.5 hours after dropping the car off at 8.30am to change my rear brake pads. By 11.00am I had received no update so I approached the service desk when it was obvious the car was available half an hour earlier.

Service

The hassle to get booked in for a safety recall was ridiculous

Service

Good friendly serviceand quality of work good but I had to ring to determine return time of vehicle.

Service

A ninety minute appointment turned into two-and-a-half hours and I was not kept up to date

Service

Could not have asked for a better level of service from arrival at reception through to the completion and return of my vehicle.

Service

No one called back to book service. Impossible to book service on line. Price was extortionate and when I asked, only reason given was that it needed a microfilter. That did not justify the overall cost and demonstrated no understanding of the fees.

Service

I have used this dealership for purchases and servicing for over 10 years and wouldn't go anywhere else

Service

Work done to a good standard

Service

I would normally respond by saying 'Completely satisfied' as the work carried out at this Centre is usually very timely and efficient. On this occassion the service itself was fine. However, I did experience a problem with my Engine Management System

Service

Rybrook are awesome and have always looked after me. Even though I'm no longer living in the UK they still look after my car.

Service

Steve in aftersales, James in sales and the service team all v helpful. All the centre console rattles sorted.

Service

Not 5/5 as the software update lost various of my settings e.g. seat positions.

Service

Great service again!

Service

The car was collected exactly as promised and returned earlier than expected in clean and fully-serviced condition.

Service

Wasn't explained completely the extent of my works carried out to the vehicle. I have now lost a permanent operational feature on Locking system that was extremely useful.

Service

The service was completed efficiently; I mentioned that my number plate was delaminating and this was replaced for me.

Service

Friendly professional service from all levels of staff, nice area to wait (wifi, drinks), great communication when collecting car (called day before)...

Service

Great customer service...

Service

Generally good service, but let down by carelessness

Service

Didn't fix the low coolant. I received a text asking if everything is okay I replied saying no and have heard nothing since

Service

Again sales team..had a z4 to maybe trade in against a new one Sales person gave us a ridiculous low price and no follow up on a 46 k car So we went to another bmw dealership which was better all round and we bought the car So not good rybrook

Service

As above

Service

Took note of my request to be finished by a time necessary to meet a further appointment

Service

All work done in the timescale promised. Good communication. Cleaning the car

Service

I asked for a quote on a wing mirror repair and have still not received it.

Service

Rude staff member who too keys, made to feel like I knew nothing about the car and had to prove there was an issue before it would be looked at

Service

The team did all they could to resolve the issues.

Service

Timing was perfect and everything was completed on time and I felt well looked after.

Service

Evidence of high costs at the dealership. My car was not clean when returned.

Service

Steve Collett provides the highest service.

Service

Always good service - very consistent. Nice, pragmatic people.

Service

No one called me after leaving a message to find out when my car would be ready so had to chase. When I did call again I asked how much for the repairs and told I'd have to wait till tomorrow so picked the car up the next day.

Service

Good reception and delivery

Service

Always very accommodating with my needs

Service

They didn't phone to say what had happened, they didn't carry out a VHC and they didn't wash the car.

Service

Treated on a one to one basis

Service

Service workwas OK. I just do not like the service staff

Service

I have always found Rybrook to provide great service and the same on this occasion. However due to them providing great service I find booking a service is required further in advance. Well done Rybrook

Service

I was told that the sales department would be open Easter Sunday to collect my car. This was from 2 independent people. This was not the case when I needed my car and the dealership wasn't open.

Service

Car still not ready for collection. However, staff have been polite and always kept me informed

Service

Warranty work requested on squealing front brakes and driver's seat squeak not carried out. Velour mat on driver's side left completely soaked, requiring 2 days to dry out. Paperwork for service pack bought on the day still not received.

Service

All the work was addressed and carried out in the appropriate time. Abbie was very friendly, professional and knowledgeable and kept me informed as to the progress of my vehicle. Thank you Abbie, good job.

Service

Would have been 5 stars but had to chase them to see if my car was ready. Service person I dealt with was on his day off and job had been given to someone else. Called enquiring when it'll be ready, as I had a 60 mile journey to get there.

Service

Again first class service

Service

My car was repaired to a high standard

Service

Car was kept longer than planned, but replacement car remained available.

Service

No hassle, great customer service and the work was carried out promptly with the car returned on time.

Service

All good, except my wife was kept waiting 15 minutes when collecting the car for me - even though it was at agreed time and all paid for in advance

Service

Efficient and given me a new BMW 3 series as a courtesy (which I asked for), but did not solve my outstanding problem of the weak Comfort opening problem I have since I bought the car brand new. They just changed the remote's battery. Problem remains

Service

Courtesy car was untidy inside

Service

As to be expected I can't fault the service I received when purchasing the vehicle, however the after sales service has been poor. I certainly didn't expect this level of incompetence from a brand such as BMW.

Service

Fast track service taken, due to no courtesy vehicle available

Service

See above

Service

Guys there are always helpfull and friendly and go above and betond

Service

Very polite and friendly service assistant who went out of his way to ensure the work was speedily completed.

Service

Everything went like clockwork

Service

Highly professional

Service

They got the job done

Service

I could not have asked for more

Service

Again I am not happy at being asked to pay more than I was expecting which was not prior approved. This is sharp practise to say the least.

Service

I only knocked 1 star because as soon as I opened the car the following morning I was alerted to the fact the key fob battery need replacing. Other than that a good service.

Service

Very simple and straightforward

Service

Yet again the service is excellent. An impressive dealership from the point you arrive at reception to the driver that collects you. Service is very good and I know this is not accidental as the service has been top draw for a good while.

Service

The service adviser was efficient and the vehicle was ready as expected.

Service

as above - no issues

Service

All done swiftly with good communication

Service

Camera fitted as requested - No problems

Service

Twice resolved problems with my car that a dealer closer to me was unable to diagnose. Also found Rybrook easier to deal with.

Service

Failed to notice badly corroded wheels at end of warranty inspection - I have the pictures. If they missed the obvious how well can they have done the hard stuff?

Service

The service was outstanding, however two months after buying the car, a light went. I took the car into the bmw garage in Leamington who said I needed new front tyres. Not changed yet but didn't expect this given it had been through recent checks.

Service

they solved my problem

Service

Efficient trouble free service

Service

Problem rectified same day.

Service

Would have given 5 stars but wasn't kept informed of progress. I had to phone several times and was eventually given progress information when the manager took responsibility.

Service

My BMW had a leak in September last year and under warranty was repaired. I was very disappointed that I had to pay £80 because there was a suspected oil leak again.

Service

First Class as always

Service

Fixed the issue with my car first time. Kept me up to date and persevered with fixing the rattle on my car even though it wasn't immediately obvious what was causing it.

Service

See above! If you haven't got the part DON't recall the car: simple!

Service

Akil delivered exactly what he promised

Sales

Promises kept. Geat handover. Knowledgable staff

Sales

the focus and customer service exceeded our expectation

Sales

Service was good

Sales

Great service

Sales

The car arrived early

Sales

The staff were very attentive, friendly and helpful.

Sales

Excellent service all round

Sales

All very clear easy and user friendly. No hassle.

Sales

Really happy with the service I received. James was friendly, knowledgeable and not too pushy. He found me what I wanted.

Sales

For a premium brand and paying a premium price, my hopes were high of an overall good customer service experience - the sales element / test drive etc was fine, no issue - the order placed & deposit paid the communication from the dealer was poor.

Sales

Jon Wilkinson made the whole process very easy. From my initial email queries to face to face to face in the show room. My questions were answered quickly and I felt confident Jon had a good knowledge of what he was talking about.

Sales

Superb car. Superb service from Jason.

Sales

Friendly, attentive and knowledgable staff in all departments.

Sales

Purchased through Jon Wilkinson who went over and above to make my experience of purchasing a new BMW memorable for all the right reasons. Professional and attentive at all times I would not hesitate to recommend Jon and Rybrook Warwick to anyone.

Sales

Prompt feedback from the Sales Executive, all items dealt with quickly (on time) and professional handover

Sales

James attention to detail

Sales

My sales consultant spent a long while with myself. Covered every aspect fully and there was a relaxed, non-rush experience. The communication was excellent.

Sales

Jon Wilkinson very helpful throughout the process