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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Rybrook BMW Apprentice Technician Vacancy

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Free End of Warranty Check

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Benefits of Buying your BMW from Rybrook

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BMW i3 Service Inclusive

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We want your BMW!

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMWi Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Samantha Parkes

Receptionist

Hilary Bellamy

Receptionist

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Service Advisor

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Sam Parsons

Service Bookings Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Paul Hosie

Workshop Controller

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

short notice appointment provided to resolve Ad Blue requirement

Service

The customer service was first class but unfortunately the repair failed leaving the vehicle in a worse state than before. The first opportunity offered to get the car back in was more than 2 weeks which was unacceptable. I would have expected better

Service

Lee and the team at Rybrook Warwick are outstanding in terms of service and commitment to customer service. From the warm welcome from the ladies on the front desk through to picking the vehicle back up 5 star experience

Service

Great service by Steve who kept me updated throughout the day on the progress of my car

Service

I was completely satisfied with the service, the service team kept me informed at all times about my car. Thats why i was completely satisfied.

Service

Clear communication and kept to time frame along with working area previously mentioned

Service

Great service, Timely response, offered courtsey car

Service

The DAB radio performance is very poor

Service

THe staff are always very polite and professional

Service

Great value, quality service

Service

Jodi excellent - as always.

Service

I am always treated well when I visit Rybrook Warwick

Service

The service itself was great, my disappointment was the price quoted for a replacement tyre. I was quoted £330 for a tyre that I could get fitted on my drive the next day for £225. Agent unable to match price, you lost revenue.

Service

Because the service department under Steve's leadership are genuinely keen to. Give good service, and also communicate well, and keep me up to date whilst my car is in for service.

Service

the service was really good, I have had to rebook, but that's because an unusual part needs to be ordered (sunroof frame), rebooking done with a courtesy car arranged.

Service

done as requested in stated time

Service

Car was booked in, curtsy car provided, the service was done and the MOT, which was free to me as I purchased the car from Rybrook Warwick. Picked up the car all clean. Perfect day no problems.

Service

Excellent service from initial contact to completion of service

Service

Rybrook Warwick always provide great service and I wouldn't consider going anywhere else.

Service

Amazing - all respects

Service

From my perspective everything went well.

Service

See above. perseverance paid off.

Service

Made use of the comfortable waiting area while my BMW was serviced.

Service

Friendly, efficient, helpful, timely

Service

Everything seemed to be carried out satisfactorily

Service

Excellent service. Helpful and friendly staff who were very clear and efficient.

Service

Again happy with the service offered by the staff but am concerned such a fundamental piece of equipment went wrong in my car which is only a few years old and is well cared for. It goes against the grain BMW cars are well made and long lasting.

Service

Excellent report back and high quality valet

Service

Prompt service, good coffee

Service

Because the telephone service and subsequent face to face service was good. I always think there is room for improvement hence not top score...

Service

Always treated as a valued customer

Service

Having used Sytner Coventry & Birmingham numerous times previously it was so refreshing to find a proper dealership that treated you as a valued customer, not a cash cow.I wouldn't go anywhere else now I've found them.

Service

done everything is always done well and 100% and got job done properly and treated properly.

Service

just great service

Service

Service was completed as advised

Service

Great service in general but a bit annoyed the dashcam was disconnected by the service technicians without my approval and not reconnected or mentioned to me. Didn’t realise it had been disconnected which may have affected my insurance

Service

All good - was kept informed as to progress at all times.

Service

The car was returned at the time arranged and the wash and interior clean was a nice touch. The service agent I dealt with talked me through the results of the service.

Service

Came in for a car clean. Windscreen not as sparking as usual.

Service

As previous answer.

Service

It was a recall for airbag and I was on a time schedule for school run etc.done and dusted well ahead of time for me to get to school pick up.

Service

Dealing with them has been very easy and simple

Service

Would have been top marks if it wasn’t for the dash cam being disabled. If Rybrook are going to unplug the dash cam, they should either plug it back in when they have finished or at least tell me that they have unplugged it.

Service

very good dealership, customer focused

Service

Very professional

Service

Service didn't take long and car was nice and clean when I got it back

Service

Problem with audio jack reported when car collected but not checked. Discussed post service and advised I’d be sent a quote for replacement part but not received.

Service

All booked in and ready to go when I arrived, used the wifi while I waited, completed on time.

Service

Great to have a personal contact in Steve Collett who has been excellent in helping resolve any issues experienced.

Service

Well organized overall, but forgot to update the car computer on the service done, so I had to go in again to get it rectified.

Service

I think that the costs of a major service and wheel align are very expensive. The staff were very courteous but I was told that I would be contacted when my car was ready.I was not -it was ready at 1210hrs and I had to phone after 1500hrs to find out

Service

Coordination of my after sales / warranty requirements was handled efficiently whilst I was out of the country and the car returned home for when I was back.

Service

Paul Hosie and Jody just sorted everything to do with the service of the car...excellent service

Service

Always eager to help

Service

I was kept fully informed on the work

Service

After purchasing my car there was a minor query which was sorted immediately.The car has now received its first service - it was performed at a time convenient to me, was carried out quickly and the car was returned after a full valet. Excellent!

Service

Everything that needed to be done was done

Service

The car is due for a service in 3000 miles. This visit was for a MOT and brake fluid change. The test and brake fluid change was done, the car was cleaned and returned in an excellent condition.

Service

I went to BMW to have headlight bulb changed, computer system down, so no invoice could be printed. I was told it would come through the post but its been 3 weeks now and I have not received it. Only a small issue but this is a survey.

Service

Its great to have someone pick up and return the car when its being serviced, however if my car is being picked up at 830 I don't understand why I have to wait until 530 for it to be returned. It would have been helpful to keep me informed on when

Service

They always give very good service and the staff are excellent

Service

Excellent and consistent dealer support and service - in touch and quick to respond and complete work needed promptly

Service

excellent efficiency

Service

Service was excellent

Service

The staff did what they could to fit in with my requirements

Service

The service was carried out on time.

Service

Did what they said they would do and more

Service

Easy to book appointment, friendly and responsive service team, good attention to detail, reasonable value for money Nd car returned on time.

Service

well pleased

Service

The car was picked up on time and brought back fully serviced and MOT'd. A totally painless exercise.

Service

we had a dissatisfaction early in our relationship but that is now behind us.

Service

As ever the staff are extremely knowledgeable, courteous and explain all costs and concerns up front and openly.

Service

No complaints at all. Efficient and friendly

Service

very professional team

Service

Keep my informed

Service

as in 1

Service

Please see above

Service

They did everything required with no stress

Service

Always runs on time, great friendly staff, no surprises.

Service

no cause for any concern. Time was adhered to to the minute and staff uniformly courteous

Service

as above

Service

The 3 stars are purely for the front of house team unfortunately as its not the first time I have been dissatisfied with the behind the scenes team the 2 stars deduction is made.

Service

Everything got done and everyone was polite

Service

Quick, efficient, friendly

Service

Finished on time, car valeted and the price was slightly above the independent garages. Courteous service.

Service

they sorted out the problem quickly

Service

Would have been completly except for a couple of my issues were not answered

Service

They investigated my concerns, and acted swiftly when they identified an issue

Service

Easy to park and service advisor Jack available immediately.v

Service

Great service as usual

Service

See above

Service

Always attended to even very minor issues with the same level of service as at other times, promptly and with courtesy.

Service

as always with BMW service

Service

All the staff were excellent

Service

Consistently professional friendly service at a reasonable price

Service

Politely received,had to wait; given place to sit, newspaper and coffee. News on TV. Painless.

Service

Smooth process without any delays

Service

I was completely satisfied with the service I received and grateful for the vehicle loaned to me during the work b being carried out.

Service

As above.

Service

I was treated courteously and the car was ready for collection at the time promised

Service

Always helpful, friendly and welcoming.

Service

Both service and MOT completed as booked in reasonable time and to high standard.

Service

Very efficient & competent... the only thing that lets you down is the fact you write me a letter & SMS warning that this survey is coming, effectively asking for a 5 star or 10/10 rating... I suspect BMW UK would not approve, neither do I...

Service

Brilliant, outstanding customer service - although there were issues these were resolved without hesitation and surpassed my expectations.

Service

Work completed on time and was kept informed with progress

Service

During service was called to be advised that air con service required as BMW state this must be carried out ever 2 years, but it's not part of the 4 year service plan sold with the car. If it's a must be done surely it should be part of the plan?

Service

The vehicle was in for MOT, Full Service and Brake Fluid Service. So the car has been thoroughly checked. Yet I have to return in a month to have the Vehicle Check carried out, which is inconvenient. Why can't these be synchronised?

Service

Rybrook always goes the 'extra mile' in customer service. Nothing ever seems to be too much trouble for them, unlike my local BMW dealer.

Service

Once past the appointment and booking in phases, service very good

Service

Anticipation of my needs

Service

As above.

Service

Professional service, kept in formed throughout, treated like the 'customer'.

Service

As above

Service

They are brilliant

Service

I would have given it five star, if the person who cleaned my car had completed it.

Service

Really good customer service, nice waiting area with wifi with regular progress updates

Service

The person in the service department was excellent.

Service

As above

Service

You have to trust any company to do the servicing as stipulated by the manufacturer. I have dealt with Rybrook Motors for many years and have not found any deviation from BMW's recommendations.

Service

Rybrook were very prompt, sympathetic and helpful in dealing with my boot that I could not open. I needed the car to go on holiday.

Service

For the reasons above really. Plus I couldn't get away from work and so couldn't get back till 7pm to pick my car up but that was fine too

Service

Everything was done as requested and done well.

Service

See answer to Question 1 above.

Service

Smooth and easy transaction only slight niggle is that service department seemed very thin on staff, they what time people have said they will drop off cars but people waiting as only 2 advisers working one of which wasn't dealing with any customers!

Service

Problem was fixed.

Service

Mark provided exceptional assistance and advice

Service

As above

Service

Your people seemed happy and cared about their customers

Service

Efficient and fast service.

Service

that all was OK with it, I was annoyed that I later found that a nail in the tyre was causing the problem. This has been the only criticism I have had with Rybrook, Warwick.I would most certainly rank your service highly and indeed have no hesitatio

Service

Service advisor had no idea about my car, didn't have the paperwork handy, she also tried to give me a manual car having booked an auto/suggested I wait for several hours for a car to be available, never sent me rust clean for running boards

Service

The service work was done on time and the car was returned clean but the drivers floor mat had been changed without my knowledge and the mat does not completely fit correctly. it is also unfixed and moves about. The original mat was much better.

Service

They collected my car and returned it whilst I was away on holiday.

Service

Some of the service I have received deserves 5 stars particularly when I bought it. However on two occasions I have been told someone would call me back and these never happened and I had to chase

Service

The handover made my wife and I feel special - I even took photographs to mark the occasion. The salesman and manager supported us every step of the journey and beyond ( we even had a call asking us how we were getting on).

Sales

The experience I encountered at this BMW Centre (Rybrook Warwick) was 5 Star and the staff were all courteous, polite and welcoming. The atmosphere at this BMW Centre was nice, whereas other BMW Centres have seemed rather sterile and unwelcoming.

Sales

Akin did as much as he could to get me the car that I wanted within a reasonable timescale.

Sales

Kept well informed througout

Sales

Easy to contact, great shopping experience, great hospitality from all staff - always a warm welcome.

Sales

They accommodated every request, nothing was too much trouble

Sales

Did what they said they would do and made buying experience special.Supplied manual not supplied by manufacturer free of charge.

Sales

See above responce.Jon was most attentive and gave good answers to all our questions regarding the finance arrangements. Sam, the BMW genius, was a great asset, which complemented the very efficient sales team.

Sales

Paul finance manager was great and provided the service I expected. But my salesman was below par not the service I would expect from BMW.

Sales

The car arrived at the dealer and was ready to collect, including the transfer of my private number plate within a week.

Sales

Kept me informed at every step of the process

Sales

Everything went very smoothly to the targeted timescale

Sales

Always very welcoming

Sales

The staff made worked hard to deliver what i wanted.

Sales

I was kept informed every step of the way

Sales

Sales personnel at Centre dealt with changes I required to my order most efficiently

Sales

Helpful staff, made me feel like I was special.

Sales

Excellent service from start to finish, in particular from my sales contact James Blair

Sales

A highly professional service throughout the purchasing process and feeling the staff were striving to offer the best deal.

Sales

I was kept up to date throughout the whole process, and again time was never an issue and we were able to arrange my pick up to fit in with my hectic work schedule, with Matt aware that time was limited

Sales

I felt like a VIP due to the way in which I was dealt with at Rybrook BMW Warwick, nothing was too much trouble for them. When you are purchasing a premium product you expect a premium service and I wasn’t disappointed.

Sales

I was looked after very well by the team at the dealership.

Sales

We felt welcome and the process was made easy for us

Sales

James Simmonds sold me my car three years ago, and it was him who I wanted to deal with when the time came to change my car. He is friendly, trustworthy, efficient and throughly nice.

Sales

Rybrook have always been incredibly helpful and supportive throughout the process.

Sales

The care and attention we get is always first class

Sales

Everything was taken care of, with Sam (Product Genuis) specifically waiting to accomodate the evening delivery.

Sales

No pressure really great experience customer service was incredible. Many thanks

Sales

Again it was a first class experience. The team dealing with my purchase were curtious and professional yet were friendly at the same time. You could see how much effort they were putting in to get me the best possible deal. Brilliant.

Sales

Generally a great experience, although the time taken for arranging delivery (not the delivering dealers fault) was longer than it probably needed to be.

Sales

Again from the receptionists to the sales manager; service and welcome superb. Coffee on arrival is a small and pleasant touch but makes a huge difference to be greeted with smiles and enthusiasm!

Sales

See above

Sales

Because I was very happy with the backing I had from BMW when choosing my new car

Sales

First class customer service from Paul Table, James Blair and Neil Walker. Nothing is too much trouble, they are always willing to help, do what they can and bend over backwards to meet my requirements. They are streets ahead of other BMW dealers.

Sales

well looked after, given a good deal on my new vehicles and a fair trde in on my older one

Sales

Delivery was made as early as possible with no issues.

Sales

excellent customer service

Sales

Although the car was later than expected due to transport, it was never an issue, I was very well looked after and was always told well in time what was going on.

Sales

All staff were well informed and helpful.

Sales

James was really helpful and humorous in his dealings with me. He was never pushy and was always enthusiastic and caring, wanting to ensure I was happy with everything. I was able to collect the car when I wanted to and everything was really smooth.

Sales

salesman very helpful

Sales

Akil was so helpful, he always kept us up to date with the progress of our car. Nothing was too much trouble. The geniuses explained everything in an easy to understand manner.

Sales

Friendly, professional, went the extra mile to stay in touch throughout the process, and after delivery.

Sales

James Blair was very professional and helpful and great regular communication. Looked after me well, thanks a lot.

Sales

The sales person understood my needs and concerns and found a vehicle to match. Great customer service

Sales

The salesman I dealt with, Guy Fila, was extremely helpful throughout and communication was excellent from start to finish. I felt I was looked after very well.

Sales

They made every effort to offer a good deal and were always available to answer questions.

Sales

Purchasing my car was made simple and quick yet everything was fully explained. My sales consultant gave me regular updates on delivery and on arrival time was taken to fully explain all aspects of my new vehicle. I was made to feel important to BMW.