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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Wasn't in there long ... m o t
As a customer for a number of years I have always been treated with respect and an understanding of my needs
Mark made this so easy for me. He was very clear.
Not any way it couldve been better. Got me home in the snow too.
Done on time and to the quoted price, no hassles
Very friendly staff. Clean and comfortable dealership. Service completed on time and car clean. Good price and excellent explanation of work carried out.
The time I was told the service would take at booking turned out to be shorter (by an hour) than the adviser told me it would take on arrival (which was accurate). Pity this expectation wasn't set up front, otherwise would have been 5 star.
The work needed on my car (tyre check followed by a new tyre) was accomplished speedily. The on board computer system needed updating which did take a very long time but that was due to the computer system.
As above, issues with communication and finished service.
car cleaned and good courtesy car
Knowledgeable staff who are always available if required.
Always efficient and friendly service from the team at Rybrook
I was totally satisfied.
superb service and welcome- very impressed- felt valued
Because I am very satisfied
Had to wait 45 minutes to pick car up, despite being advised when the car would be ready. As a rule, there is usually a delay when waiting for the car to be cleaned. The cleaning isnt the best and checks often get over-looked.
Good customer service
The service light was not reset, so I had to come back the next day....
Service & MOT completed within agreed timescale
All work completed well but total lack of organisation within service team.
Good service, speedy service, good communication.
Always friendly professional and helpful plus keep you informed with the status of your vehicle whilst it's with them
I got what I booked for
I regularly use this dealership and they are consistently of a high standard.
The jobs were done in a timely fashion
I always get superb service at Warwick BMW , reception,courtesy drivers,sales and service are all spot on. Mr Collett is worthy of particular praise as he always goes the extra mile to provide excellent service
Your staff are always so competent and I am very confident in their performance
The dealership make maintaining my car as easy and seamless as possible. I drop my car off early in the morning and use a courtesy car during the day and return early evening to find the work done and my car cleaned without costing me too much.
Just marked down as the boot never gets a vacuum!
My car always seems to run more afficiently after it has been to Rybrook Warwick.
Excellent service from friendly helpful staff
Easy to book and find a slot, knowledgeable service advisors and personnel, quick turnaround and good value for money
Professional friendly staff.
It was all very positive. There was only one tiny thing. The new BMW has a few more functions than my old one, and those werent explained to me when I picked up the car (e.g. how to lock the car without setting the alarm when someone is in the car).
Service done to requirements and in time while I waited.
All work was done to on time. And prices
Duh! Because I was completely satisfied
Quick and friendly service, took me to the Railway station too
Easy arrangements from start to finish
As above, great service, a lift home while my car was with you and a lift back when it was ready
The service and having my summer tyres swapped for my winter tyres went smoothly and it took less time than originally quoted.
Always courteous and friendly and car comes back imaculate
No fuss all done on time
Work carried out efficiently and promptly. Experience of being a customer at Rybrook is excellent.
The service experience was exceptional in that it came in on budget and completed earlier than expected. The vehicle was cleaned and immaculately presented, ready for another 10,000 miles.
Time given for work to be done was spot on and car returned washed and clean.
Because the service experience at BMW Rybrook is even better than a day at a top rate spa
As above - likely to be the warranty company at fault but better communication would be good.
Comfort in knowing you will collect my motability car, service it and return it valeted same day.
As above excellent customer service kept informed, everyone polite Well done
car in for diagnosis. No clear diagnosis given. tools left under the bonnet. found after large bang in engine bay. engine cover now appears loose.Correct diagnosis was failing MAF. Replaced and car now fine - but the customer diagnosed this own
It was the cars first service. No fuss or bother.
The only reason for not being completely satisfied was the original confusion on getting an answer to the problem. Once addressed then 110%
I have always in the past experienced courteous and great service from the guys at Warwick. This time I was dealt with by a young lady on service reception, who had no knowledge/interest and her attitude was not pleasant. She was rude and kept me wai
All round good customer service and my car has proved to be well maintained and reliable.
the staff in all departments were fantastic
was promised phone call when work was done, this didn't happen I was told a message was left on my answer machine, no message and no missed calls were recorded.
Outstanding customer service
On my first visit to sync the key I was told I would be needed for approximately 1 hour. Upon arrival I was informed of a recall which meant that I ended up being at the garage for 3 hours 15 mins
Work done to time & cost
Always respond positively and I trust them to do the right thing with my vehicle
Pleasure to visit, always very helpful
Timely, professional and a good overall experience
Nothing to fault
Very good but not sure why my roof was looked at as I did not and never had any issues with my roof .
All work completed on time & staff extremely helpful particularly Jodi Wilkinson on Services & the reception team .
Informed what was to be done and the cost, work carried out within time stated, car clean and promptly informed when ready for collection.
In a very busy service department, you are still left with the feeling that you and your car matter to this business. Also, this was a free end of warranty inspection but a faulty bearing (I think) was still replaced FOC.
Good quality loan car..regular updates and apologies.
The problem was sorted and I was treated with courtesy throughout.
Courteous and amicable staff
They did exactly what had been discussed and agreed
All work was completed in a timely manner. Service advisors v helpful.
Just awaiting a call back on tyre prices
Rybrook Warwick provide fantastic customer service.
The car was ready on time as promised great service ???? by Mark and the service Department an whole ??
Car serviced as requested
I wasn't updated on progress, or how long the work would take. Also, having waited for much longer than originally estimated, not all the works were completed.
No fuss, great communication, all staff were friendly and courteous.
Faultless service as usual.
they did everything he expected them to do
Everything carried out properly, and in the predicted timescale.
They team are always willing to help. They really make me feel valued as a customer
Kept me informed throughout the time they had my car
Very Satisfied, I now live in London so the only opportunity I have to drop the car in is when I see my parents. This means I don't want to be planning my weekend around my car, and BMW Rybrook provided me with a courtesy car.
Always has been
The issue with drivetrain has reappeared which requires me to have the car in again! I will not be paying anything this time!,
The service on the vehicle was good. However on collection I waited for the paperwork to be completed at least 15 minutes. 2 customers on the left and 3 customers on the right were dealt with whilst I waited.
Unhappy about the service manager
short notice appointment provided to resolve Ad Blue requirement
The customer service was first class but unfortunately the repair failed leaving the vehicle in a worse state than before. The first opportunity offered to get the car back in was more than 2 weeks which was unacceptable. I would have expected better
Lee and the team at Rybrook Warwick are outstanding in terms of service and commitment to customer service. From the warm welcome from the ladies on the front desk through to picking the vehicle back up 5 star experience
I was completely satisfied with the service, the service team kept me informed at all times about my car. Thats why i was completely satisfied.
Clear communication and kept to time frame along with working area previously mentioned
Great service by Steve who kept me updated throughout the day on the progress of my car
Great service, Timely response, offered courtsey car
The DAB radio performance is very poor
THe staff are always very polite and professional
I am always treated well when I visit Rybrook Warwick
Great value, quality service
Jodi excellent - as always.
The service itself was great, my disappointment was the price quoted for a replacement tyre. I was quoted £330 for a tyre that I could get fitted on my drive the next day for £225. Agent unable to match price, you lost revenue.
Because the service department under Steve's leadership are genuinely keen to. Give good service, and also communicate well, and keep me up to date whilst my car is in for service.
the service was really good, I have had to rebook, but that's because an unusual part needs to be ordered (sunroof frame), rebooking done with a courtesy car arranged.
Car was booked in, curtsy car provided, the service was done and the MOT, which was free to me as I purchased the car from Rybrook Warwick. Picked up the car all clean. Perfect day no problems.
done as requested in stated time
Excellent service from initial contact to completion of service
Amazing - all respects
Rybrook Warwick always provide great service and I wouldn't consider going anywhere else.
From my perspective everything went well.
See above. perseverance paid off.
Made use of the comfortable waiting area while my BMW was serviced.
Friendly, efficient, helpful, timely
Everything seemed to be carried out satisfactorily
Again happy with the service offered by the staff but am concerned such a fundamental piece of equipment went wrong in my car which is only a few years old and is well cared for. It goes against the grain BMW cars are well made and long lasting.
Excellent service. Helpful and friendly staff who were very clear and efficient.
Because the telephone service and subsequent face to face service was good. I always think there is room for improvement hence not top score...
Excellent report back and high quality valet
Always treated as a valued customer
Prompt service, good coffee
just great service
Having used Sytner Coventry & Birmingham numerous times previously it was so refreshing to find a proper dealership that treated you as a valued customer, not a cash cow.I wouldn't go anywhere else now I've found them.
done everything is always done well and 100% and got job done properly and treated properly.
Service was completed as advised
Great service in general but a bit annoyed the dashcam was disconnected by the service technicians without my approval and not reconnected or mentioned to me. Didnt realise it had been disconnected which may have affected my insurance
Can not add much other than the service when ordering, awaiting delivery and delivery/collection process were all first class
There was nothing that I felt could have been done better.
Seamless process, excellent communication throughout
Very happy with my sales adviser Jon Wilkinson, he has looked after my family for some years, Jon takes time to listen and understand my needs, he doesn't pressure me and I value the way he goes the extra mile to ensure I'm completely satisfied.
Because nearly all aspects of the purchase & delivery process were near flawless. An improvement would be if the year 2 - 6 road tax rates for the car as configured are shown on the final order documents before the customer commits to the purchase.
Only disappointed I didn't get the Sport umbrella with the car purchase like last time
A very enjoyable experience and contributed to the excitement of ordering a new car. I brought my young daughter with me on both occasions and everyone was very friendly to her and made us feel comfortable having her with us
Friendly service, kept up to date with status of order
Everyone was friendly and helpful every time we contacted Warwick .
Quick , straight facts and advice
This is my second new vehicle from the same sales executive at BMW Rybrook Warwick. My customer experience from the start of the purchasing process to taking delivery of the new vehicle met ALL of my purchasing and delivery requirements.
I got what I wanted delivered on time.
Given a friendly welcome to the showroom. James Simmonds was very helpful and knowledgeable. He established my needs and offered me the most suitable vehicle choice. I was guided through the buying process with ease and my questions were answered.
I was extremely happy. The service was outstanding when ordering my new car, whilst waiting for it and when collecting it. Also since collecting Ive had a call from Jon Wilkinson ensuring all was ok and I was still happy.
David Preece orchestrated everything. Knows his customer! Got me a lovely car.
Dealt with all questions in a timely manner. Attentive and professional
Great staff, kept informed along the way, a great handover of the car.
James Blair was extremely helpful and wad always contactable
Rybrook Warwick keep providing great friendly service. This is why I chose the buy an other car from the. Jon was a pleasure to deal with and a recent dealing with the service team was a great service experience.
Great Environment hospitality from the reception team was great and never to much trouble.
As Que 1 above.
straight forward completely satisfied
Generally a pleasant experience
The staff were aware that I had travelled some distance to collect my vehicle, they looked after me with refreshments and let me settle before conducting the business
Polite and professional team
First class sales people who were very helpful.
John couldnt have been more helpful .
Great service, quick and simple, everything explained in the right level of detail.
Kept informed at all stages of the process.
very professional, and we were always kept informed as to when our car would be ready for collection.
The experience I encountered at this BMW Centre (Rybrook Warwick) was 5 Star and the staff were all courteous, polite and welcoming. The atmosphere at this BMW Centre was nice, whereas other BMW Centres have seemed rather sterile and unwelcoming.
The handover made my wife and I feel special - I even took photographs to mark the occasion. The salesman and manager supported us every step of the journey and beyond ( we even had a call asking us how we were getting on).
Akin did as much as he could to get me the car that I wanted within a reasonable timescale.
Easy to contact, great shopping experience, great hospitality from all staff - always a warm welcome.
They accommodated every request, nothing was too much trouble
Kept well informed througout
Did what they said they would do and made buying experience special.Supplied manual not supplied by manufacturer free of charge.
See above responce.Jon was most attentive and gave good answers to all our questions regarding the finance arrangements. Sam, the BMW genius, was a great asset, which complemented the very efficient sales team.
The car arrived at the dealer and was ready to collect, including the transfer of my private number plate within a week.
Paul finance manager was great and provided the service I expected. But my salesman was below par not the service I would expect from BMW.
Kept me informed at every step of the process