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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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CURRENT VACANCIES

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RYBROOK WARWICK NAMED BMW UK ‘AFTERSALES RETAILER OF THE YEAR’

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We want your BMW!

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Benefits of Buying your BMW from Rybrook

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Free End of Warranty Check

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMWi Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Samantha Parkes

Receptionist

Hilary Bellamy

Receptionist

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Service Advisor

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Sam Parsons

Service Bookings Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Paul Hosie

Workshop Controller

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Stress free experience. My vehicle was serviced as planned, with a great courtesy car provided at the fixed price that has been agreed. The dealership provides a welcoming and friendly environment that instills trust.

Service

It would have been completely satisfied but the Service Overdue indicator is still. It was not reset.

Service

They worked hard to get me the deal I wanted on a new car, were polite and curteous and went out of their way to make it a success.

Service

Telling me start to finish what's happening

Service

Vehicle health check and mot done while I waited - all on time and vehicle washed. Always treated as a valued customer( have used bmw for years- have owned 5 of them since 1996.)

Service

Timely, professional and like always, friendly

Service

Excelelnt staff who know what they are doing. Always very helpful.

Service

The experience was limited in the fact that you collected my car did the service to the best of my knowledge and returned it. I did feel it could have been cleaned better but not a big issue

Service

Professional service, effective fix to my issue

Service

Excellent service

Service

friendly and helpful staff, good job progress updates, car returned very well cleaned

Service

The experience was okay and the customer receptionist was friendly and helpful but I didn't feel the service receptionist was as sharp as I had become used to during previous visits.

Service

Everything went to plan in an enjoyable environment.

Service

Great service as usual. Jack really attentive. Nice to deal with.

Service

Again this is about the previous experience. Upon picking up the car there was another problem as i went down the motorway so had to return and get it fixed adding 2 hours there was also damage to one of my tyres

Service

See above. Well organised, slick, and quickly dealt with.

Service

Policy of not returning telephone calls and making customer feel a nuisance.

Service

We achieved more than we expected to during the visit.

Service

What is there to add?

Service

Two service visits and MOT without any issues

Service

They always car about me and my car and always go beyond what you expect in quality of service

Service

Car interior not completely cleaned

Service

There was a time delay from been shown to a seat and waiting to be seen to book the car in.

Service

Such service experience as I had (admittedly very limited one ) was performed speedily or , when it necessitated somewhat longer time, the car vwas collected from my home and returned to me at no extra cost to me.

Service

Great service from the team at Rybrook as always

Service

poor commnucation, under proforming people

Service

Service was fast. I needed my car after to attend an important meeting

Service

Everything is checked and as I have said, they listen to any concerns I might have and look into it

Service

Completed to job requested without fuss or delay

Service

Speed and cleanliness of service was very good

Service

Excellent communication; everything completed as expected

Service

I lead a very busy life and they should have checked that the faults were corrected before returning the car. Additionally, in the past when I have driven Audi A8s I was always given a large courtesy car. I was given a small x3 for two days.

Service

the day went very well with no complications and the car was returned in pristine condition.

Service

Rybrook Warwick resolved my warranty issues without hesitation, spotted a nail in my tyre and provided a brand new courtesy car. 5/5 if the courtesy car was more similar to my own though.

Service

The work was done well and in time; clear and thorough explanations.

Service

Arrangements are easy to make, loan car always provided and I'm kept informed.

Service

Requested a quotation for minor body work which was not provided

Service

Service always first class and Steve service manager excellent

Service

Once again, reliable, trustworthy and everything on time

Service

Just great service

Service

Helpful staff

Service

Friendly service, was given a lift to the train station after dropping off my car for a service which was really helpful.

Service

Fault fixed first time

Service

Service reception a little slow but otherwise fine.

Service

Great service as always. Easy booking process. Work completed promptly.

Service

Would have been even better if lift to station on drop off at 0715 hrs was still available. However, I was provided with a free loan car which was very helpful.

Service

As the above very efficient

Service

did as promised in timeframe promised without "extras"

Service

Very courteous and timely

Service

New tyres ordered and fitted after pot hole damage. Provided with car overnight whilst waiting for delivery of tyres. MOT also carried out.Always made welcome and able to wait in comfort.

Service

Informative and accommodating

Service

No reason to be otherwise

Service

The service advisor took time to discuss issues with me and explain what had happened as part of the MOT.

Service

Great service and v helpful

Service

Front desk service staff are excellent

Service

All issues were resolved successfully. Service was carried out as requested.

Service

Excellent service as always

Service

the service was excellent and very fast turnaround time.

Service

Excellent customer service, took me and my family into Leamington and picked us up at an appointed time. Car ready when we returned.

Service

always attentive & good

Service

first class all the way.

Service

always great service, clear interactions, and fair pricing

Service

Good value (MOT)

Service

Everyone is interested in resolving my issues, servicing the car, etc.

Service

Door to door collection and no hassle

Service

I've been their customer for nearly 20 years and they'vevalways been excellent.

Service

Would be better if a car of similar size / performance was given as courtesy

Service

answered all my questions and car was ready when they said it would be

Service

Really helpful and like the waiting area

Service

Does what it says on the tin. Not sure the car was cleaned which normally happens. Perhaps with the snow they just didn’t think it was worth it?

Service

The Service Department staff were very helpful and informative and the problematic cold start problem with my car was repaired and tested.

Service

The staff at Rybrook at friendly, welcoming, knowledgeable and remember their customers. They take time and trouble to look after you and provide excellent facilities in their waiting area where I can get on with my day job using the free wifi.

Service

Timely and well coordinated response and generous offer of meal for 2

Service

Everything done with satisfaction on time.

Service

I rushed back to collect my car as the car I had needed returning for a test drive. On reaching BMW my car wasn’t ready, so I went out of my way to return a car when mine wasn’t ready to be released

Service

Good experience

Service

The welcome light fault on my car was fixed within a couple of days and Jodi was excellent in letting me lnow what was going on etc

Service

Issue was quickly identified and a number of options given to me as to how to proceed. Car was fixed with no inconvenience to me. Future accessories priced up at the same time.Friendly and helpful staff.

Service

Fantastic friendly staff

Service

Car was sorted quickly and an internal and external clean on top. They communicated efficiently with me to keep me updated on progress.

Service

I thought everything was carried out as I expected!

Service

Always have a short meeting with the service team to agree what work is required, how long it will take, and if I wait on site I am able to get on with my work using wi-fi, and I am looked after. I always feel like an important customer.

Service

See reasons above. However I trust you to do a good job on the service itself.

Service

Allways helpful

Service

Rybrook Warwick "adopted" the problem as its my nearest Service Centre. However the comms between Warwick and Wolverhampton were not good.....in fact I was called by Wolverhampton upon Warwick receiving the faulty key as no one knew anything about i

Service

Excellent customer service and friendly staff, good waiting area.

Service

Always very well welcomed at the dealer! Car washed! And problem fixed!

Service

Mark in service did a great job of explaining things to me and enabling me to understand what had been done to my car and why.

Service

Excellent service and friendly staff

Service

To complement my new 220i convertible, I bought a car eye, this emitted a beep noise but the service advisor corrected the fault

Service

The service received from the Rybrook group is first class. I cannot say it is consistent across other dealerships but at Rybrook Warwick, it is consistent and always meets my now high expectations.

Service

Salesman fetched paperwork to the house as unable to drive to the showroom

Service

Polite friendly staff. Attentive and considerate.

Service

Rybrook have never let me down, often going the extra mile

Service

Excellent service. Top marks

Service

Service as requested without any problems

Service

The team always deal with any issue with our cars professionally and we have complete trust in them .

Service

Job done promptly

Service

We also have a non-BMW vehicle in the household which was new in 2015. My personal dealings with Rybrook consistently highlight just how average the non-BMW dealer is.

Service

Great service and good waiting facilities

Service

Everything was fine. I had an issue with a wheel corroding. Ended up changing all 4 wheels and did the software up date at the same time.

Service

Long waiting times; hard to speak with someone from service (called 4 times until I got an answer); high prices; car went out from the service without some of the configurations & options

Service

Car picked up on time, delivered back on time, service completed.

Service

I felt like I was treated like a person not a number

Service

Very helpful and curtious and flexible to my needs

Service

I actually quite enjoyed sitting and waiting there. Plenty of plugs, computers and drinks to occupy my time

Service

A very helpful sales executive who went the extra mile to ensure that I was satisfied with my sale and purchase.

Service

Excellent facilities for waiting for service to be completed. Also kept informed on the stages of the service

Service

All round efficiency and excellent service

Service

Good communication, collection service great bonus to fit in whilst at work.

Service

High attention to detail

Service

Helpful and friendly staff

Service

See comment above. Service supervisor, Jack Rawlings, provided excellent customer service, as always.

Service

I was informed about what was going on and also lent a car to get back home for the afternoon so that I could pick the children up from school.

Service

Promised a high quality loan car and was given a bottom of the line 1 series. Ask for the wiper blades to be replaced and they weren’t.

Service

Convenient location, professional staff.

Service

Great customer service, friendly knowledgeable staff and they always look after the car when it’s in and nothing is ever a problem to them. An excellent dealership with a great team!

Service

Good staff and never had an issue. Removed one star as queues can be long waiting to be seen.

Service

Helped with my car after an accident, during a stressful period

Service

Always go the extra mile to be accommodating (even though I did gat the day wrong!). It is important to me that the service staff are consistent - I see the same faces every time I go in (and have done for the last ten years) which is reassuring.

Service

One faul, whilst informed it had been corrected, it had not and the vehicle has to go in again.

Service

Attention to detail, Advanced Car Eye wires all unplugged with no signs of inside windscreen being cleaned or wiped. (Why)!You need to look at who ever cleans your vehicles, especially under the front and rear wheel arch lips, no touched.

Service

did all they could to help with transport needs

Service

At Rybrook I was told I was not entitled to satnav map updates due to my cars age (November 2015). I phoned the BMW information team who told me I was entitled until 2018 and they provided download instructions. Why didn't Rybrook team know/check?

Service

As above

Service

I had my car looked after very well, got informed about any issues and had a great service

Service

Service provided as agreed. All done in a timely way

Service

Jack went out of his way to make things run smoothly.

Service

I was disappointed at the lack of feedback and absence of a bodywork repair quote

Service

They are very efficient and extremely helpful

Service

Mark asked me by text whether I was happy and responded immediately to my questions to my satisfaction

Service

The professionalism and friendliness is outstanding, as is the workmanship.

Service

The service adviser was excellent

Service

Courteous, knowledgable and fixed first time of asking

Service

Annoyed that I had to pay such a large amount on a 2014 car, but I understand it isn't the dealer's fault it is a manufacturing fault.

Service

as above

Service

Professional quick handling of problem

Service

As above

Service

Pleasant, efficient staff.

Service

The servicing was fine however on returning home we found someone's half empty water bottle in the car and a tag with a barcode and bullet shaped keyring attachment, was this supposed to be left on or was this a mistake ?

Service

everything seem so easy and it take a hot of hard work to to create that feeling

Service

As above

Service

Everything sorted and very happy with the service received.

Service

Very well managed and everthing deliverd in atimely fashion

Service

Was able to book time and wait for car - worked well

Service

You were able to repair my car the next day so very fast. Impressive.

Service

Good professional service

Service

Fiited me in without an appointment and had the part in stock to repair my car.

Service

Quality good but value for money needs a little consideration

Service

Work carried out in good time, priced exactly as quoted on website, car cleaned and valeted as promised

Service

Overall it was good and had no issues with the customer service displayed.

Service

Not entirely sure whether the fault has been successfully rectified, further checks to follow.

Service

It was a shame that I had to go back to get an optional extra re fitted. Also I don't understand why my driving position, seat height and steering wheel position were changed, and also why all my driver preferences were re set?

Service

Helpful, knowledgable and service undertaken promptly.

Service

People i dealt with were very helpful and attentive.

Service

Attentive staff, good environment, warranty problems fixed, car washed.

Service

as above excellent work, courtesy car, no pressure to have any additonal work although i did ask if they could put a tyre on and match the cost of a local dealer . type locally was 219 and you could only get to 240 for the same tyre. was slightly su

Service

I turned up needing a headlight bulb replacing which they did straight away. The car also needed the headlights realigning which was done a few days later, all very friendly and efficient.

Service

Three visits to repair my car within a week & it’s still not right

Service

I had to wait a long time when coming to collect the car

Service

To price, minimum fuss and quickly arranged. Zero hassle.

Service

Car is great and service was great.

Service

James Blair and Adam could not have been more helpful

Sales

Exellent service

Sales

They looked after me very well

Sales

buying the car was easy, however when I'm told something will happen I expect it to happen. I ask for no stickers in the car, and told there was none. I get in the car and there are stickers. My car had to come back due to defected bonnet, and

Sales

Nothing was too much trouble, friendly and professional service

Sales

Salesman great, he unfortunately wasn't there when I picked up car & the man that dealt with me sold me the wrong GAP insurance (asked for 4 yrs and got 3). Car also didn't have navigation code and I was misinformed as to when and how I would get it.

Sales

We were kept informed at each stage of the purchase and delivery and staff were flexible to accommodate us.

Sales

The sales team bent over backwards to give us the deal we wanted within our budget. Always helpful and did what it said on the tin.

Sales

Much effort was made in getting things right.

Sales

I was very satisfied because John my sales representative was excellent throughout the whole process. Nothing was too much bother. He was very knowledgeable and guided me through the process but was never pushy. Everything went very smoothly.

Sales

Very accommodating and excellent service.

Sales

Great price and customer service

Sales

Always felt there was a genuine desire to help & please me as a customer.

Sales

Excellent

Sales

The sales representative dealing with my purchase was very helpful and courteous throughout the period of my purchase

Sales

Couldn’t fault it. Even the coffee is good.

Sales

No problems throughout

Sales

The team were very helpful and knowledgeable about the process and the car making it really easy for me to achieve my desired aim

Sales

Looked after from start to finish excellent service by matt

Sales

Wesley was excellent and looked after all my customer needed. Very helpful and looking forward to some quality customer service.

Sales

Excellent

Sales

As said before attention to detail is second to none

Sales

The purchase process was swiftly dealt with and I was able to pick up the car very quickly with little difficulty, a little more transparency in the process would have been preferable as I had to call multiple times for updates, this is a minor issue

Sales

Good friendly staff.

Sales

Pleasant knowledgable staff who thoroughly know their product

Sales

See 1 a

Sales

The salesman concerned knew his job and more particularly the product he was selling. Naturally he wished to achieve a sale but did not subject me to any high pressure - or if he did I was unaware of it. He was most helpful.