"The only issue I had is with BMW manufacturing changing delivery dates"

"Very happy, I feel the team there are a good balance of expertise and friendliness"

"They were prompt in keeping in contact during my wait for the car. We're honest and upfront"

"Helpful and not too pushy, just keen to get the business"

"Car was waiting for me in the showroom which was a nice touch, was introduced to the dealer principal who thanked me for my business, again, a nice touch"

"Completely helpful and welcoming."

"Completely satisfied with the BMW experience, the staff answered all questions in a friendly, polite and efficient manner"

"Excellent service, very helpful sales excutive Ian Reddi"

"This dealershipis now ry far away from my home, but we will continue to use them due to exceptional customer service."

"The service we received from all at Rybrook went way beyond our expectations. WE were delighted with all aspects of the service we received."

"excellent service as always"

"Excellent all round service. Pulled out all the stops to make it an excellent buying experience."

"very helpfull at every stage of the purchase and delivery of my car."

"Excellent sales support throughout the purchase process."

"Disappointing the the battery problem had not been fully reolved pre delivery. However response to the car failing was excellent"

"Our dealings were all with Giles Martin, who was professional, thorough and pleasant throughout the process."

"Most queries issues dealt with well. A few glitchs in communications post sales though."

"I feel totally comfortable with them."

"I was treated like a superstar by Shindi. The best experience in buying a car ever"

"it was all good"

"Will not use this dealership again"

"Excel;ent service prompt and efficient"

"I asked them to call me to have the work done by 2.00 and they failed to call me, so I called them at 5 and it had been ready for hours. I also asked them about some bodywork that's required and no one's come back to me yet."

"They picked my car up late which meant i did not get my car back until the following day."

"Work done at my request at very short notice, excellent as always"

"they have not fixed the problem with my BMW and always have to contact them"

"The staff are very polite and friendly. They called me during the service to inform me of parts which were required during the service and explained clearly what they were and why they were needed. I was also welcomed by name when i returned."

"They insisted on doing a diagnostic on my car in spite of the fact that it only needed a bulb.I will go to halfords in future."

"your sales and service people are excellent however, i did ask for a quote on a body job which i had to follow up twice before i got an answer"

"Unable to resolve rear park sensor fault."

"It was excellent"

"Never been treated better."

"Happy with the overall eperience I am having to go back due to the light not being fitted quite right."

"booking car in was easy and the date of my first choice available. The service was completed within the time and at quoted cost"

"We used the winter tyre service and were delighted with the efficiency of all at Rybrook. Vicky was simply great, the comfort of the waiting area was excellent and Giles made a point of greeting us warmly"

"See 1st line of above comments regarding my car same applies."

"Jodi Wilkinson the service adviser who served me was very helpful and efficient"

"very nice helpful staff always a pleasure to meet them"

"Excellent help from Jodi who went out of his way to help in my hour of need. Would have been five star if dealership had runflat tyre in stock."

"Very satisfied with my experience this time, not so ggod on last visit previous year."

"The staff were friendly and courteous as usual however the level of attention to detail in the actual service has repeatedly fallen short."

"Very nice to have the car cleaned, not nice having black gunk applied to the tyres which comes off all over the sponge and leathers."

"I have been buying cars from this dealership for some 12 years always working with the same sales person. I am always greeted appropriately and feel they deal with my visit appropriately."

"Was good overall. I think we sometimes overestimate when the car will be ready. Very busy could do with mor service desk assistants. Could be kept mor up to date with what is happening with the car and the potential costs."

"reception at 7 30 was good, waiting area very well equiped, caustomer service very good. Work done quick and full details of work carried out provided"

"Efficient and thorough."

"A very professional service from start to finish, particularly from Henry the service advisor"

"Welcoming and genuine feeling of good service."

"The car from new had a problem with the steering wheel from new. The dealership refused to complete the work because it should have been reported before then."

"The service I was given from the dealership was excellent."

"Prompt, polite service. Well appointed showroom while waiting"

"Friendly and knowledgeable staff, always happy to go the extra mile. I have been a customer for over 6 years and the service has to be the best I have experienced."

"Completely satisfied"

"I always have a good experience at Rybrook."

"Having the ability to turn up on demand rather than make an appointment is a big advantage."

"It was very good. They were very efficient."

"It is expensive."

"Really excellent, professional and friendly."

"Great service. Courtesy car provided for the day, and my vehicle ready for me at the requested time. All work completed to my satisfaction and in addition the complimentary valet had left my vehicle gleaming in showroom condition. Highly recommended"

"Top notch service bery professional."

"The service I received was very good."

"It is what i have come to expect from them."

"Jodie was helpful and pleasant"

"Took longer that i wanted."

"It was pointed out that I had a couple of the tyres that where in poor condition and the price I was quoted was very expensive."

"More than 1 visit required to sort not good"

"The guys were helpful and polite, the access to a quiet waiting room with free wi fi is a great asset, minimising down time for me."

"I was very pleased with the service i received from them"

"Painless fast track service from start to finish Once agin, vey impressed"

"Service goes out of their way to help."

"The service Dept were very helpful."

"Work done as requested, but car not fully prepared on return Nav DVD missing, workshop dust, loose panel Problems solved well, they obviously that great pride in trying to do right."

"I made it clear i would be there at 8, there was no one there to help me, the person who said he would be there at 8 was there 20 minutes later and i was late for work. ."

"a 90 minute Fast track appointment but after 90 minutes I was told there would be up to another 2 hours delay so a lift home had to be arranged a further 30 minute wait"

"I was very happy apart from the handbrake which is not working."

"The only thing I can complain about was that when I returned to the dealership the work had been carried out and I had not received a call, but the overall experience was excellent."

"I have always used Rybrook i am very happy with them."

"Rybrook Warwick give a world class level of service enhancing the whole BMW experience.2"

"Kept me completely in the loop"

"Really like the waiting area important for me that I can take laptop and work while I wait. Like the wifi and complementary coffee area"

"They are a very friendly bunch."

"From telephoning for the service dept, by whom I was asked to bring the car as soon as possible, the identifying of the problem and the estimate for the repair, everything was carried out in an explemplary manner."

"A top class experience."

"The people at the dealership were great, although because of an earlier error made by the North Oxford Garage putting in the wrong sump plug I was waiting around for 3 hours and there was an argument as to who were going to pay for this work."

"No it was fine."

"Everything went really well."

"Very well run service department"

"Friendly, helpful staff who explained the work required clearly."

"the service team at Warwick are always efficient, clear and concise."

"The service departmet team that I have come into contact with are very helpful at this dealership"

"Barely room for improvement"

"See previous comments please."

"Satisfied with dealer, not with BMW Parts for sending the WRONG SATNAV map disc"

"Always friendly and courteous"

"happy with the dealership work carried"

"Ashley and another staff member gave service over and above."

"needed to drop car off at 7 30 am and had to be at work for 8 but as second in queue and only 1 advisor had to wait 10 mins"

"Brillaint does not any better than this Jason Arundel was very good."

"Overall service very good though communication during the service was not carried, called to check all was going well and on time to collect call, told would be called back but did not happen, also no follow up call after service."

"Rybrook is absolutley brilliant."

"A very professional, personal service. The service and sales managers are a credit to Rybrook and BMW"

"A very professional approach to customers"

"I was told roughly how long my car would be and then I was informed when it was ready to collect, being escorted to where my car had been parked."

"Overall experience was excellent,i did have to come in twice as parts were unavailable,but Henry was very helpful sorted things out quickly efficently.I also has a small dog with me ,which they acommoadated both when i needed a lift ."

"The staff are great. The service manager, Steve Collett, was fantastic He booked in my car for the very next day after I called, the car was ready as planned and it was cleaned. Only problem is the issue with my car was not resolved"

"They were everything you would expect."

"all staff extremely courteous and professional"