I arrived to collect my car at the time advised, but ended up waiting nearly 30 mins despite the car being outside on the forecourt.

Happy with MOT protect but service took an hour longer than I was told, coffee machine was broken and my keys were lost for a small period.

You delivered what you promised

All Work completed in one day, had to chase up when completion time had passed.

Always a joy

The car had a number of warranty issues and a service dealt with, it was done quickly and easily. My only quibble is that there are many new staff who need some training and not to jump to something not being covered under warranty without checking

All I needed to be done was carried out efficiently.

The work was done well, and on time.

Excellent experience from start to finish

Thorough

I left the car from 8am , I asked to look at a scuff on the bumper and give quote. I picked it up at 4pm they hadn’t looked at it so when prompted, someone went to look and said they would email me. They did, I might have said yes there then though

Quality products. Knowledgeable friendly staff

Completely satisfied, the team were very efficient and communicated their efforts every step of the way. Michelle was very professional and informative.

Because I was very satisfied!

11/10

As always, Mark knew exactly the issues and provide expert care throughout the service being polite and respectful.

Had to return car as bonnet was jammed shut. But this was fixed quickly while I waited.

As above. Workmanship excellent, back-up not.

They dealt with my problem very quickly and efficiently.

Generally good service, however I did have to chase several times for progress and work took a bit longer than anticipated

Highly professional approach

Everything completed timely and properly

Faultless from booking on the telephone to collecting my car after service.

Fantastic service, a lovely environment and good value. Michelle was very helpful.

Service carried out and vehicle booked in for warranty work without quible.

efficient and at the right price

Dealt with the problems in an effective and simplistic way

Satpal was an absolute star dealing with an unhappy me! He went out of his way to help. He's credit to your team

Great service - very prompt. Car valeted and no charge

As always excellent service very friendly staff will always go back to Rybrook.

Quick and complete resolution of our issue with the car, including a courtesy car while it was being carried out

Treated me well but did not find a reason for the fault

see answer no.1

Attentive and fixed a service around my schedule needs

Both me and my car are well looked after.

The car was serviced in the time they stated. They phoned when ready for collection and the courtesy car was a great help.

No problems at all .

I had left an important issue to the last minute and you managed to resolve it very quickly which was an enormous help.

Overall, good experience. Spent about 45 minutes longer than i needed to waiting for the car as the service rep had gone to lunch. It wasn't until i saw the car sitting in the car park and asked if it was ready that they looked for the paperwork

Service experience was great. Only the price wasn't. £700+ for front discs and pads and rear pads seems really expensive, even for a BMW

No inconvenience to me at all & work carried out on time

The service provided is as I would like to think is to a standard that other dealers can only aspire.

The car required action due to a recall, but I was not informed this would clear all the sat nav/tel phone settings etc and it took a while to re-install all of these.

As above, by far the best service

Pleased with service

After 33,000 miles I was expecting a full service including an oil change with the MOT. Ended up with an inspection service only, so now have to book another service within a couple of months time to complete a full service.

Car was valeted and ready on time

Everything went as planned

Good service and nice staff

I was a little disappointed with the courtesy car provided. It was not clean and smelt of smoking.

We dropped the car off early and asked for it to be done as quickly as possible; we gat a call before 11 am to say the car had been serviced and valeted. Excellent sevice.

Excellent facilities whilst I waited for the service to be completed exactly in the time specified

My only observation is that when you are sitting waiting and there are members of the service team at their desk, all looking busy to be fair, if 50% of them don't have a client with them you do wonder how long you will have to wait or how important

Took longer than anticipated as booked in time was not the actual time carvwent through as all engineers were busy. Note I was booked in for 8.30am

vehicle drop off supported out of hours despite my being late. On collection while paperwork delayed staff proactive to get me on my way with little delay and posted the paperwork to me to arrive next day

Quick service with great waiting facilities

Good dealer, knowledgeable staff.

A hassle free experience plus good coffee

Total confidence in advice and work done

CAR COLLECTED FROM STOW ON THE WOLD FOR TEST AND SERVICE

Marked this down because I had to wait a long time to drop my keys off with a service manager on a straight forward service that was pre-arranged and nothing to discuss. It would have been much better if I could have dropped them off at reception.

Had a few issues with the car but it was put right without delay and Rybrook Warwick dealt with it all with courtesy and professionalism. Extreemly pleased with how I was treated.

From initial phone call to the car being delivered back everything was perfect

Good service

On time and well looked after.

Would have been nice to have a call the day before to confirm the service and collection was all ok. Other than that, nice to have the car collected and good communication on the outcome.

Great service nothing is to much trouble and well looked after

Efficient and friendly service

The car went in for a soft ware recall and since then on the radio DAB I no longer get the information, it just says what station the radio is tuned to.

It was only a tyre change but completed as quoted, in the time quoted but slightly cheaper than the original quote.

Vastly improved vs my last visit with very polite, attentive and timely service.I appreciate that it’s probably policy, but I still disagree with the ‘intercept on entry’ by three receptionists......

The whole experience from start to finish was smooth, a very friendly customer based service.

Overall very good experience.

First service with no problems

The only reason I haven't given a 5 rating is because I didn't feel the cleaning of my car was to the normal standard, the boot was not cleaned at all.

It’s always a pleasure dealing with the friendly staff.

Rybrook BMW meet all of the criteria that I would expect of the BMW Brand Values

Some glitches but resolved very quickly. Staff were eager to help and very professional in their approach to me as a customer.

Nice people, polite, courteous, efficient, effective. The best

excellent service

Efficiency!

always take time to explain what's required, and what actions their engineers are going to undertake; feel very confident they are doing the right things for the right prices.

It was down to the replacement car I was given ,it was notgood to drive , hard to park and just horrible

Vehicle collection and drop off service was very convenient. I was kept up to date of the work.

Was surprised in a nice way at my last visit for a service and MOT.

friendly welcome , refreshments offered, swift service.

They always provide accurate feedback with reference to any potential issues with vehicle. Always done in a courteous manner.

There is always room for improvement. I am now getting a mileage indicator and the vehicle picture on the dashboard is red as the car believes its overdue for a service even though it just had one - not impressed

Fast, efficient felt confident in the staff that dealt with me.

Efficient service on the date that I asked for. Short waiting times in showroom to be served. Happy to answer my questions on what had been done to my car and likely next servicing/MOT requirements

I have no proof that my car was serviced.A video showing the the work being done would solve this.

Makes you feel welcome, professional, easy to speak to, nothing to small for them to do.

No hassle and always polite. Recently had a small problem with engine. Took car in to garage and problem found, fixed same day. Phone call to say car ready to collect having been cleaned before return. Can not fault the service received.

Took the car in, fixed the problem on the day and provided a car that was clean.

The staff are always happy to help in an efficient and timely manner.

The pick up and return service is excellent.The car was returned very clean,

I just had to arrange a time & they did the rest

Sam was great

Good customer service honest and truthful

Quick to do service, driver to take me home. They did forget about my screen

The person who attended to me was very polite and helpful.

Steve Collett is a credit to BMW’s service department & is the only reason why my dealings with Rybrook are as frequent as they are.

Low cost, good service, responsive staff.

The usual first class customer experience and sensible advice from the Service Dept.

All questions answered, if service staff didn't have the answer the technician did.

I can only repeat my remarks I gave in my previous answer.

Top quality service from a magnificent dealer

Mark their service manager was helpful and as good as he could be in resolving a difficult and expensive issue. They organised temporary cars which helped but the process of handling this issue and the charging demanded seemed unusual and excessive.

Kept me well informed of progress

my only improvement was that it would be good to be told how long the service would take When booking it

based on my last visit.The drop of the car seemed to be such an issue. I then said I will drop the lease car & pick up my own as your drivers finished for the day. I specifically said please have everything ready as I will have all 3 kids.it was not

Everything was done in the time frame I was given.

The service was early and linked to a repair that was being carried out. Service team listened to me, were very good. Progressed work and kept me informed.

Everything was effortless, my car was collected from my home and returned after service and a report sent to me advising me of any concerns for the future, re. tyres etc.,

Very good experience. Felt welcomed. Had problems with my car but everything was organized and sorted without me raising any questions. Brilliant!

Good professional service.

Car returned with a car park dent in rear quarter. Valeting poor when handed back too.

Usually relax with a coffee and wait. Car returned clean.

Nearly always good but sometimes takes longer than expected

Polite and friendly staff willing to take the time to explain things. Car always clean and well presented when handed back.

Easy booking on the telephone. Polite staff. Valet service.

Everything worked perfectly

See above. On collection I had an envelope containing information regarding the service but it told me nothing. All tyres at 4.5MM across each is uncanny and given the front have 38k miles on them and look a little worn on the edges,..

Cost

Excellent service from making the call to book to getting the car back freshly cleaned. The service person I dealt with was superb. Very knowledgeable and kept me informed as to progress as I chose to wait while the car was being serviced.

Car recently in for warranty work - only 1 aspect was satisfactorily resolved and two remain.

The team identified issues on the car to be dealt with, and solved them on the day.

As I travel approx. 100 miles they are really supportive in efficiently carrying out the work.

Excellent service

Senior service staff have been there a long time and I have faith in them

It was a simple job while I waited to replace the alloy albeit it took longer than I expected.

Rybrook are always helpful, never had a time where I've not been satisfied, with the exception of Lamborghini Birmingham, this is the best dealership I have used.

It's easy to book your car in, the communication is great, the whole experience is fantastic

Great service enjoyed the 4 series courtesy car.

Good experience

Seemless from beginning to end, updated progression, with no hidden surprises at the end

Ease of booking. Spotlessly cleaned car. Excellent Staff.

Courteous, helpful and efficient

The issue I had with my vehicle was quickly resolved with no fuss and under warranty.

For reasons given above. My immediate needs were not well understood. The diagnosis must have taken only a few short minutes yet it took 2.5 working days to complete.

See my explanation above. When I bought the car ladt year I gave top marks for service.

Very well trained staff who are knowledgeable/

Did the job request at the allotted time.. Could not ask for more.

the spring on the replaced disks was not aligned properly , so a banging noise as i drove off, resulting in me turning around and coming back. the problem was acknowledged and fixed very quickly and no one is perfect, but was surprised at the slip

Efficient and friendly service

Booked in on time and whilst the showroom is isolated from Warwick/Leamington made to feel very welcome.

Polite, friendly and helpful staff with service completed within allocated time.Useful tea/coffee area to work from during the service

Completed job with no delays and quickly.

Everyone was informative and kept me up to date, took a little longer then expected.

The service provided was efficient and satisfied all expectations. All necessary work was undertaken. Customer service was excellent.

Was not informed what they did on the (2 yr from new) service - only shown a bad photocopy of tyre pressures.

as the above collecting the car was a little slow

Covered everything I needed, quick, efficient and I really like your coffee.

The reason why I didnt give you a comletely satified is beacuse1. The car was more dirtier when I went to pick up the car.2. One of the caps wasn't bothered to put back on I just found it where the pedals are.

The best / easiest service experience I have ever encountered. On time and a fair price !

From Reception staff to Service staff the attitude was welcoming and expeditious.

The service reception advisor was just a bit off-hand. He looked as if he was thinking about something else rather than concentrating on me.

The car was collected and returned with no hassle for me BUT I received no paperwork/feedback. How long will it be before my tyres need replacing? No report. Was everything fine? No feedback. The car IS running very well.

the experience was faultless

I expect something like tyre pressures to be spot on when the car is returned from the workshop, particularly given that in this instance the actual work was on the tyres!

Helpful friendly staff. MOT done while I waited- coffee, paper.. not difficult! Hand brake adjusted and oil changed.. £29. No one saying car needed this doing/that doing ‘or else....’Very refreshing.

Prompt, Responsive, attended to service well, good value for money

great friendly service, never have to wait for anyone - receptionist available immediately to offer drinks etc, oh and the car is amazing

Great service and willing to do extra mile to meet customer needs. Score is not 5 as they forgot to wash my car following service (car wash was broken) but this was not communicated to me in advance and only explained when I asked the question

Reception staff and services staff over all we very helpful.

Would of liked car back by mid day but not available until 5 pm

Every thing was completed to my satisfaction.

All done in good time under warranty

Service was oil change only very pleased

Nothing not to like - all done on time and at the proper cost.

My car had a problem that was potentially expensive. The dealer investigated and rather than change components they repaired and saved money.

My car had a new windscreeen fitted a few months ago and ever since the automatic wipers have not worked correctly. The car has been back 5 times now and they are still not working properly.I have booked the car in yet again with Rybrook...

I have a 7 seat 2 series which was in for repair, the loan car was a two door 4 series, which is not comparable and hindered my activities that day. Only when I returned to pick up my car was I told it needed a part which would take another day.

Service department is very good too deal with.

No problems.

I have never had a reason to be other than completely satisfied

Top class service

Collect and return was arranged to replace a warranty item while I am in France.

as above, waiting area as a little cool due to air conditioning

quick, good value and very helpful

Work carried out to a high standard and to time and price

i waited while the car was serviced and it did not take too long.there is also a very good waiting area with free coffee and other drinks - also papers to read and tv.

Perfect customer service and care to my car

very satisfied indeed with the whole experience.

Helpful and not pushy..... I swapped dealers from Coventry to Warwick as Coventry were more interested in making a sale than finding the car I wanted

See 1

No call back by the salesman after delivery of the vehicle

This is the second car I have purchased through your dealership and to date I have not experienced any negatives.

The sale person was professional,helpful and very pleasant.

As mentioned the Staff were welcoming and made me feel special... from helping me choose the car, to going through the process of showing me numerous scenarios and worked up a Car and financial package i could not refuse, to the handover..

Attentive Sales person in Sam Probert

The sales executive was extremely helpful and quick to respond throughout the whole process. Everything went very smoothly on delivery day and my expectations were exceeded.

very helpful, very friendly, felt like a valued customer

Had a excellent experience and Sam Smith was great

Easy to deal with. Answered phone promptly, efficiently and very pleasant.ALWAYS received a call back if appropriate. Generally service was what we always hope for, but rarely receive

Nobody greeted us as we entered the showroom first time round, it also took a while to get anyone’s attention as we looked at cars. After the first time, everything was fine

Rybrook Warwick could have not have done more to help me on this front !

Polite, knowledge service from all the people I dealt with.

This was mainly due to Matt Noble and Neil walker

The sales manager and sales person were fantastic all the way through the process

Car presented well all functions explained

Aside from a 4 week manufacturing delay which is not in the control of the dealership, I could not fault the purchase process from start to finish. Was regularly updated, and made to feel like a VIP. The black silk cloth car reveal was breathtaking!

Very clean. Very well presented. Knowledgeable salesman.

It is true

Had no problems from the dealership and they were very happy to deal with any of mine.

Very personal and thorough service given.

James at Rybrook Warwick was extremely helpful and made me feel very relaxed, nothing was too much trouble. The car drives well and was delivered spotlessly clean.

I was kept well informed and experienced no delays or unpleaseant surprises!

Wonderful experience.Staff were very professional on purchase side & handing over.The car was presented to me in a private room within the car showroom ,covered over & with a red bow on the bonnet.It made it very special & fun!

Start to finish. Always knew where I was with progress.

Matt noble from the Leamington spa branch was incredibly helpful,very friendly and polite.adam who showed us around the new vehicle was so lovely and polite. Very pleased with our experience.

The Sales Executive was very professional and attentive.

Great sales team. Listened, not pushy, but attentive and and tenacious making me feel important. Got the balance just right!

Excellent service by a knowledgeable salesman

Efficiency and friendly welcoming

Zoe and Jason were so helpful sourcing a car for us that came in on budget. We were kept informed at all stages, and the hand-over was smooth and well handled.

The car I purchased arrived earlier than expected which was great and BMW did an amazing job of looking after my precious car and helped me organise its collection which made my life seamless and stress free.

There was an issue with the car so I couldn’t take delivery. But Rybrook Warwick owned the issue and gave me a similar car to borrow whilst the issue was resolved.

Great team and very polite. Very quick to respond to requests.

No hiccups date was given and everything went to plan