Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Small issue with service indicator not being reset is the only reason I did't give Completely satisfied

Service

The service provided was excellent, staff brilliant, I am still however worried as my oil light keeps coming on. This has been checked three times now and all allegedly is fine however the problem persists.

Service

Brilliant customer service

Service

On time

Service

Service was great staff very good. I waited while my car was serviced and found the music intrusive while trying to work

Service

I felt the problem took an unreasonable amount of time (7 days) to resolve given the solution was a software update. The brake pads were also changed without Rybrook contacting me to ask me if they could carry out the work.

Service

Excellent service done to timescale promised on booking. Friendly and polite service team. Very comfortable waiting area with excellent facilities. Car returned spotless after being vale tend.

Service

They did the work quickly and kept me informed.

Service

Personal attention from Mark Barrett

Service

Always given first class service

Service

Everyone at Rybrook I have come across was very professonal and friendly, willing to help. Great customer experience.

Service

Everything what I wanted done was completed to a high standard .

Service

As a mother with a toddler I need a car during the day. Its a shame it's such a struggle to get one as a pick/up drop off. Service is quite pricey compared to other makes for an base level car.

Service

When I phoned back to try and get help , there was no prompt response. I was always left waiting.Nobody rang me back.

Service

Quick - love the quick drop off

Service

Excellent service from Steve Collett First class

Service

The warranty work was carried out without issue. However I also asked for a quotation for bodywork repair and now three weeks later I have not yet had a response.

Service

Work completely to a satisfactory standard in a timely fashion. Good communication from the service department.

Service

TPMS light had come on along with a message on the dashboard stating that the sensors are unable to read tyre inflation (most likely due to fault as the tyres are inflated). I asked that this be looked at but when the car was returned, it came back.

Service

It was only an MOT but to the best of my knowledge everything is fine

Service

quick enough, efficient

Service

The staff were very easy to deal with and I felt valued as a customer.

Service

I was booked in at short notice for a service / MOT without any fuss

Service

The car has been back in several times to address the same reported faults without resolution. More recently, my car was damaged while in your care and although the issue resolved, it was implied that you had no responsibility for the damage.

Service

I was escorted to the car, on completion of the service, given the keys and advised all was well. I excepted therefore the paperwork to be in the car. It wasn't, I had to tel. & have it emailed to me.

Service

Staff are always very friendly, helpful and efficient.

Service

Service carried out in a timely manner together with good refreshment facilities whilst I waited.

Service

As per above - I have had an issue since day 1 with the vehicle that no one can seem to resolve nor seems interested in resolving.

Service

The staff at Rybrook are excellent.

Service

Clear explanation for work required and promptly undertaken

Service

Helpful staff. Comfortable waiting area with ability to continue with work activities.

Service

Service was double the price of online quote in line with what the service indicator said was required.

Service

Everything was completely quickly and efficiently.

Service

Mot is done as per expectation

Service

Staff are helpful, good communication

Service

Swift and professional service

Service

I thought it was all fine until I got my car back and found that my rear wiper was broken, car was filthy and that I requested my alloy to be refurbed to then get my car back to find out without the infromitice of your staff to find my alloy damaged

Service

Prompt service completed on time.

Service

From booking to vehicle collection, end of warranty service, M.O.T. and delivery I was very pleased with service I received.

Service

Michelle Fall was so professional and polite. The staff a polite and professional . I can go to my local dealer where i live but choose to take my car to Rybrook BMW as the staff are very polite and friendly. They give you more than 100%.

Service

I booked a Maintenance Service and explained at the same time that I needed a tail pipe sleeve replaced. I had to return to have the tail pipe fitted. This was inconvenient as I live a fair distance away, particularly as it took over 1.5 hours.

Service

This was my first time at Rybrook and I will always use them from now on. The team at the dealership was excellent especially Abbie Scarrott. She made me very welcome, and was very open and responsive to my car's needs.

Service

SEE ONE ABOVE

Service

Cannot say anything negative about Michelle Fall or David Preece or any other members of Rybrook team.

Service

BMW Rybrook's service was ok but the billing issue (see comments above) was very disappointing.

Service

Service experience, having a pleasant and quiet environment in which to work while I waited and fixing the only fault I have had in the car.

Service

Efficient, helpful and good quality work

Service

Michelle made me feel as if she really cared for my needs and wanted to make me happy

Service

Booked the car in. Left the keys. They drove me round to a little snack bar. Didn't pay though. I came back sat around for a while. Car was ready. Paid up. Spoke to sales executive (not a salesman) about my new car then drove home. Good

Service

The team at Rybrook Warwick are so friendly and helpful. I feel my car is in safe hands with them.

Service

They where courteous and professional and understood what was required. They kept me informed throughout the period that they had my car.

Service

From start to finish advice and workmanship really good

Service

They are not sure they have rectified the problem

Service

Due to the reasons above;- Michelle at no stage brought this to my attention even when She walked me out of the showroom to my car. Were it Not Possible to replace Only the towing eye cover in Carbon Black ,why wasn't this discussed with me before ?

Service

I have no complaints at all

Service

Every thing seems ok.

Service

Friendly and efficient service.

Service

Efficient booking and confirmation reminder, Efficiency of reception. The service advisor's courtesy, diligence and knowledge and arranging access to a technician for a query on a fault. Courtesy rides home and return a bonus.

Service

Met my expectations of the level of service provided.

Service

Again very good service.

Service

Did what they said they would do.

Service

Prices not matching online booking, argumentative staff and unfinished work makes for a unsatisfactory chore of getting your car serviced.

Service

all our questions were addressed and communication with us throughout was very good. Thank you Hannah

Service

Always very pleasant at front desk and at service desks. Welcome seating area with drinks etc. Nice to have the car vacuumed and washed before receiving it. Always such friendly staff.

Service

Service consultant extremely helpful and obliging and the vehicle was returned on time and Clean

Service

Prompt courteous and professional - keen to receive opportunity to further extend the service plan

Service

Excellent service

Service

Very good service on the whole. Only item to complain of is that a clutch wear index reading could not be taken from my E61 M5 but this is a minor point.

Service

Superb service. Collection from house, and return of vehicle. No problems, all very efficient, friendly and professional

Service

because you have always been so, that is why we use you.

Service

Fixed the problem at no charge, nice clean car inside and out when collected.

Service

Great, well looked after by Michelle

Service

The service Dept always there to help me,especially Mark Barrett and Steve Collett,since the passing away of my husband they have been so kind and helpful to me.

Service

Professional and helpful.

Service

V helpful staff

Service

Finally fixed the issue

Service

Service carried out on time and to quoted cost.

Service

It would have been more but I was being pushed to have some new front tyres when the old ones are not worn out yet. I would have had them replaced if the price had been more competitive.

Service

I had my car back in 10 days,impressive. My car was scratched on the bonnet while I had this repair.They forgot to screw the wheel arc liner,I had to come back there,then I found other issues engine bay stabilus damaged and rattling engine cover

Service

Prompt service times and very transparent on the issue found. Jacob was great at providing updates on the engine remediation.

Service

Despite numerous emails and phone calls I still haven't received a copy of the paperwork, receipt from the service I had done on my car.

Service

Upon picking up the car we were kept waiting, which was most unusual! The customer service representative seemed more interested in a social conversation then dealing with us. One of the general reception staff sorted the problem very professionally

Service

The quoted cost of the service was underestimated by c.£150. Also the service adviser, when asked why one tyre had worn excessively on the inside edge, replied "it's one of those things". That's unhelpful and lazy. Tracking is likely to be out...

Service

Every stage with this garage was carried out in a first rate manner.

Service

Some bodywork scratches after the car wash. I was given an invitation to return the car for polishing

Service

Work done on time, below quote, friendly professional service

Service

I was able to book the car in very easily and on my day of choice and the work was completed quickly and to the agreed price.

Service

Same as above. Its an exceptional dealership in my experience.

Service

Very poor communication when i collected the car, i had to wait for over 30 minutes. Also, false claims we made about the condition of my car. Ie, told i needed new tyre, when new ones were fitted 2 weeks prior.

Service

Excellent service throughout, Steve Collett is an asset to Rybrook Warwick.

Service

A recurring problem. When I came in to discuss for the 3rd time had to wait 20 mins for initial discussion.

Service

Spend weeks chasing for report. Had to turn up on site to get past Jacob. A senior service engineer said they didn’t know I wanted it removed - asked for keys and returned it fixed in less that 10 minutes

Service

Efficiency and staff attitude

Service

Only problem was I booked a courtesy lift with the service online, but when I rang to confirm there were none available. Otherwise all was perfect.

Service

Extras I thought where included not there

Sales

Took time to go through the controls of the vehicle, and explain various services / technology available

Sales

Sam has been great.

Sales

Team are great. Having had Warwick look after two previous BMW, the attention to detail and experience is just as great

Sales

Jon Wilkinson made the experience very easy

Sales

Spec changed by factory, was not able to check progress of order unless I rang, car ordered 14th November, had email "your new journey has begun" 6th March followed by "Handover" email 16th March. Wife bought an Audi in 2018, much better process!

Sales

If I'm not happy the I walk.

Sales

Jon was very willing to fit in with my diary and he presented the options available to me very clearly. Adam demonstrated the features of the car in a very empathetic manner.

Sales

Everything happened to schedule.

Sales

Good service

Sales

It was concise, Jason Thompson kept me up to date with everything throughout my journey.

Sales

Two way communication gave me just what I was looking for

Sales

I couldn't have choosen better

Sales

A very pleasant experience dealing with highly professional and knowledgeable individuals

Sales

There were no negative experiences through out all interactions. Staff were always friendly.

Sales

Extremely helpful Executive James Simmons, He helped my Husband make the right choice.

Sales

Sam Probert, the sales guy who dealt with me at the dealership was polite, efficient and organised. In contrast to some other sales people I have dealt with (notably at BMW/Mini) he was honest, straightforward and easy to work with.

Sales

I was kept well informed throughout the process.

Sales

James Simmonds ,Sales Executive gave a true five star service whilst changing my car. Daniel Franklin also worked hard on delivering my new BMW. The Sales admin team were however sadly lacking and made several mistakes.

Sales

very quick and easy

Sales

Akil Blake was very helpful and knowledgable. It has been a while since I last changed my car and he had arranged for my new car to be covered so he could do a big reveal, a nice touch and very thoughtful.

Sales

Easy to deal with. Helpful with test drive options. Purchase was made very quick and easy whilst at the same time being thorough. Delivery - car was immaculate and received good instruction on features

Sales

They handled an extremely difficult situation caused wholly by BMW UK very well

Sales

Everyone was very attentive polite and friendly.

Sales

i wouldn't be back unless i thought this

Sales

Everything happened as discussed. I like people doing what they say they would do!