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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Great, car valeted and ready in an hour.
Continued from above. There was no information available when I collected the car so I left and will seek a quote from elsewhere.
Everyone are very friendly and welcoming at Rybrook. I was tempted to go to another dealership closer to home but chose to stay due the level of service provided by Zoe and Jon and I have not been let down at all.
always room for improvement, i never give high scores
As above, service waiting time fitted my schedule, reminder from the dealer and the booking in process as easy.
All outstanding issues satisfactorily resolved
Stress free experience
I couldn't fault the service provided and all the staff were excellent.
Very prompt and courteous sevice
Did what was agreed to time and quality
Car was ready for 40mins before I was given my key and paperwork. Very poor valet.
Faultless service experience, really well looked after throughout. Steve was fantastic.
I had a long wait and also the person who gave me my keys back, casually mentioned a tyre needed replacing but then I had to ask loads of more questions like which one, how long etc,
Professional but friendly atmosphere in dealer. From the welcome to collecting of car I have total confidence that whatever issue the car may have it will be and has been sorted
A perfect team
Minor problems sorted out immediately. Very satisfied with service. Could not fault anything.
Everything went smoothly
Work was carried out fine and service reps were good however my seats were extremely dirty and there was oil marks or grease stains on them.
Always a warm welcome and great service. The receptionists / meet and greet are a pleasure to deal with and a credit to the branch
Well looked after with lifts into Leamington, car ready at the time i asked for.
Good customer service
The BMW sat nav couldn't find Rybrook!! I was told last collection time and that I would get a call when done when I hadn't heard from them til ~ 5pm I called them and only had 15 mins to get to the garage. Very poor effort on valet looked rushed
They did as I expected.
Pleasant staff and good coffee while waiting
My request to have the body shop look at an "economical" repair and quote me was not done.
Efficient and clear MOT. Advice given for me to follow up.
Great quibble free service.
Easy to deal with and always provide excellent service
Quality of service
Great friendly and helpful service, nothing is too much trouble.
When I first contacted Rybrooke Warwick to get help, they were unable to look at my car for several days and I was advised by them to contact BMW Assist who came out to my car at my home address immediately.
The only negative was for a pre booked 9 o clock drop off with only a couple of other customers and what appeared to be lots of staff members around it took 15 minutes to see a service advisor to take keys and sort paperwork.
Expensive for an interim service. Overcharged on oil. Bad job cleaning car inside and out. Dirty water streaks left all over paint. Windows not cleaned. Terrible job cleaning inside of car.
Even though it was busy I was made comfortable and able to work without issue
Warranty work completed well. Air-con recharge & new windscreen wipers supplied at reasonable cost. Two concerns; informed car OK to collect 15.7. Collecting 16.7.- 90 mins wait before ready. Steering wheel & gear lever covered in dirty handprints
as above plus loan of courtesy car during MOT AND EMMISSIONS TEST
Michelle, very helpful, Thank you
Took too much effort to get the issue resolved. Not the dealerships fault.
The advisor I dealt with was very pleasant and helpful and answered all my questions knowledgeably.
Speaks for itself
From my phoning for an appointment through to completion of the service I found your staff helpful and attentive and the facilities in your waiting zone first class
Did not feel comfortable with my experience with this dealership compared to others, staff were abrupt, gave me a incorrect price at the beginning, as an employ at BMW Hams Hall thought I might have got a slight discount but not even a drink.
The bare fault indicator light was not corrected at first, and the boot would not open subsequent to receiving the service. We had to return the car - we live in Knowle, so a real hassle. However, the manager was excellent.
Exactly as above, no mechanic that I have spoken to would have let the car go without checking the remaining wheel nuts, I understand it isn't included in the service but would have taken 2 minutes! I hate to think what could have happened
I have never had any major issues but on this occasion when "Jacob" contacted me the day after the service and I provided 2 feedback points that required answers i am still awaiting a response which is not great service
My experience with BMW garages in the northeast was patchy. I was surprised at the friendly atmosphere & the efficiency with which Rybrook handled the services & repairs when needed.
Very responsive, no issues
Simply made the whole process easy from start to finish
I always get treated extremely well.
Easy booking and no issues on the day
Although parts were required after an MoT failure, they worked well to complete the work as soon as could be and the loan car facililty reduced the inconvenience.
Amazing service. Rybrook is my preferred partner - and to be honest comprehenshively beats Sytner Coventry in every single way, from service, to quality, to availability.
Well looked after
Car was ready on time
In addition to the above points - when I went to collect my car I was told it had not yet been valeted, and if I really wanted it doing it would mean waiting another 40 minutes. I was made to feel like I was burdening them and should have said no.
As previous answer.
Delay in registering meant lower than normal service
Service completed on time and very helpful and efficient staff
Excellent from start to finish
Not 100% satisfied. Our car was not cleaned very well to be honest, quite dirty & we never had paperwork detailing what works had been carried out?
As my first reason. No problems for me.
Staff were polite and friendly. Work was done to time and quoted price. Car was returned spotlessly clean.
The work was carried out exactly as agrred
I think it speaks for itself.
Service was technically completed but seemed to be very expensive.
Peace of mind that my 335i is being properly maintained.
Very pleased. Organised well.
The staff know what their doing
The level of service was outstanding, I was well looked after and the work was carried out in plenty of time
Nobody likes it when their car breaks especially before a holiday but my car was diagnosed and repaired in just a few days despite requiring major work and I was kept on the road through. Impeccable service
Easy to contact - got a convenient slot and able to work online at dealership
Everything was fine
difficult to find a fault
as usual very efficient.
Managed to look at an issue with vehicle and not charge me !!
They fixed some issues without question and were apologetic for the errors made when I purchased the vehicle. Considering the error, it would have been nice to have been offered some complimentary products by way of apology.
Because I am very happy about the way I was treated by everyone at Rybrook, Warwick.The fault has been corrected and I have got my car back. Problem solved.Fir all the reasons quoted
Handled well from initial problem to completion
Based on experience.
Bonnet only latched on one side valet 'good enough' but no better great furniture in recep[tion/service but little customer rapport tried to interest my wife in an i3, but absolutely no new/used sales assistants had any interest
The whole experience was what I would expect. They delivered.
Michelle Fall dealt with my repair booking and was extremely helpful and competent. I had a deadline for the work to be completed as I needed my car to travel abroad. Michelle pulled out all the stops to ensure that the work was completed on time.
The service receptionist was very helpful, although there was a mix-up over the type of booking, and I had to wait to be seen. Sytner Swansea gave better feedback, but Warwick was OK
Great salesman (David Preece), looked after me from start to finish! Even when I had a small problem, it was fixed quickly and I was not inconvenienced at all.
The service experience was very good
Kept me upto date
Problem was fixed quickly. No hassle, great communication, superb courtesy car (7 series!)
car fixed, courtesy car excellent and customer service flawless
Veh serv by you, have extended warranty, tyre/alloy cover. Serv before last, enquired about alloys for touch up,told can't fit in, dept was busy. Serv just only 2 out of 4 alloys allowed warranty limit. Could of had 2 last serv & 2 this serv, unhappy
Pleasant and friendly staff good surroundings and efficient service.
Everything was done in a timely way and the car looked beautiful, having been washed and vacuumed as well.
From the friendly welcome at reception to the excellent personal service, nothing is too much trouble for the team at Rybrook Warwick.
no problems or issues at all
Recognise the fault immediately fixed quickly
cost is high
Generally very good but kept completely in the loop on Saturday morning.
Ryebrook are very good. They get things sorts for me.
The team recovered from this by being apologetic and really kept apologising. But the original service was disappointing
Service was okay, when you get your car serviced yearly in the same garage (Worcester) expectations will be the same or met but never happened. My car wasn't even washed after service, it was pure business in that garage.
service was excellent and was kept informed of the progress of the work being done, felt like a valued customer
No hassle at all with the car being picked up and returned, and very clean throughout.
Excellent communications, always kept informed of service progress.
Because it was quick & easy
Easy booking process, convenient courtesy car, helpful staff.
Very friendly staff, excellent facilities
All good but the car cleaning was sub standard.
I agreed to wait the anticipated 1.5 hours after dropping the car off at 8.30am to change my rear brake pads. By 11.00am I had received no update so I approached the service desk when it was obvious the car was available half an hour earlier.
The hassle to get booked in for a safety recall was ridiculous
Good friendly serviceand quality of work good but I had to ring to determine return time of vehicle.
A ninety minute appointment turned into two-and-a-half hours and I was not kept up to date
Could not have asked for a better level of service from arrival at reception through to the completion and return of my vehicle.
I have used this dealership for purchases and servicing for over 10 years and wouldn't go anywhere else
Work done to a good standard
I would normally respond by saying 'Completely satisfied' as the work carried out at this Centre is usually very timely and efficient. On this occassion the service itself was fine. However, I did experience a problem with my Engine Management System
No one called back to book service. Impossible to book service on line. Price was extortionate and when I asked, only reason given was that it needed a microfilter. That did not justify the overall cost and demonstrated no understanding of the fees.
Rybrook are awesome and have always looked after me. Even though I'm no longer living in the UK they still look after my car.
Not 5/5 as the software update lost various of my settings e.g. seat positions.
Steve in aftersales, James in sales and the service team all v helpful. All the centre console rattles sorted.
Great service again!
The car was collected exactly as promised and returned earlier than expected in clean and fully-serviced condition.
Wasn't explained completely the extent of my works carried out to the vehicle. I have now lost a permanent operational feature on Locking system that was extremely useful.
Great customer service...
The service was completed efficiently; I mentioned that my number plate was delaminating and this was replaced for me.
Friendly professional service from all levels of staff, nice area to wait (wifi, drinks), great communication when collecting car (called day before)...
Generally good service, but let down by carelessness
Didn't fix the low coolant. I received a text asking if everything is okay I replied saying no and have heard nothing since
Again sales team..had a z4 to maybe trade in against a new one Sales person gave us a ridiculous low price and no follow up on a 46 k car So we went to another bmw dealership which was better all round and we bought the car So not good rybrook
Very Efficient, not pushy
As said earlier both Zoe and Jon have been exceptional. I was tempted to go to another dealership due to the distance but due to the level of service given I stayed with Rybrook and was not let down at all.
Despite my vehicle not being ready on the originally forecast date the staff were very helpful by providing me with a hire car up until my vehicle was ready to collect.
Sam Smith and Sam Probert were very professional, informed and efficient
The whole process was very good.
the sales team have been excellent, always made welcome by all staff, especially the front desk staff, the service team know us and always say hello, the sales team also now us and are always friendly and take time to speak to us
Swift deal with very little
Sales team couldn't do enough for us
I have dealt with Jon Wilkinson Senior Sales Exec at Rybrook for the past 6 months since he took over my business from a previous sales person and made the buying process very simple
All staff very helpful especially sales executive.very happy with whole experience So Far.
There was nothing to fault. Service by all members of staff was perfect. Everyone was very accomodating and very professional.
Very knowledgeable salesperson (Akil Blake) and the BMW Genius (Can't remember his name sorry) was great too.
We weren't pushed into anything we didn't want
Akil delivered exactly what he promised
Promises kept. Geat handover. Knowledgable staff
the focus and customer service exceeded our expectation
Service was good
The car arrived early
All very clear easy and user friendly. No hassle.
The staff were very attentive, friendly and helpful.
Excellent service all round
Really happy with the service I received. James was friendly, knowledgeable and not too pushy. He found me what I wanted.
For a premium brand and paying a premium price, my hopes were high of an overall good customer service experience - the sales element / test drive etc was fine, no issue - the order placed & deposit paid the communication from the dealer was poor.
Jon Wilkinson made the whole process very easy. From my initial email queries to face to face to face in the show room. My questions were answered quickly and I felt confident Jon had a good knowledge of what he was talking about.
Superb car. Superb service from Jason.
Friendly, attentive and knowledgable staff in all departments.
Purchased through Jon Wilkinson who went over and above to make my experience of purchasing a new BMW memorable for all the right reasons. Professional and attentive at all times I would not hesitate to recommend Jon and Rybrook Warwick to anyone.