Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

V helpful staff

Service

Service carried out on time and to quoted cost.

Service

Finally fixed the issue

Service

It would have been more but I was being pushed to have some new front tyres when the old ones are not worn out yet. I would have had them replaced if the price had been more competitive.

Service

Prompt service times and very transparent on the issue found. Jacob was great at providing updates on the engine remediation.

Service

I had my car back in 10 days,impressive. My car was scratched on the bonnet while I had this repair.They forgot to screw the wheel arc liner,I had to come back there,then I found other issues engine bay stabilus damaged and rattling engine cover

Service

Some bodywork scratches after the car wash. I was given an invitation to return the car for polishing

Service

The quoted cost of the service was underestimated by c.£150. Also the service adviser, when asked why one tyre had worn excessively on the inside edge, replied "it's one of those things". That's unhelpful and lazy. Tracking is likely to be out...

Service

Upon picking up the car we were kept waiting, which was most unusual! The customer service representative seemed more interested in a social conversation then dealing with us. One of the general reception staff sorted the problem very professionally

Service

Work done on time, below quote, friendly professional service

Service

Every stage with this garage was carried out in a first rate manner.

Service

Despite numerous emails and phone calls I still haven't received a copy of the paperwork, receipt from the service I had done on my car.

Service

I was able to book the car in very easily and on my day of choice and the work was completed quickly and to the agreed price.

Service

Same as above. Its an exceptional dealership in my experience.

Service

Very poor communication when i collected the car, i had to wait for over 30 minutes. Also, false claims we made about the condition of my car. Ie, told i needed new tyre, when new ones were fitted 2 weeks prior.

Service

Excellent service throughout, Steve Collett is an asset to Rybrook Warwick.

Service

Spend weeks chasing for report. Had to turn up on site to get past Jacob. A senior service engineer said they didn’t know I wanted it removed - asked for keys and returned it fixed in less that 10 minutes

Service

Efficiency and staff attitude

Service

A recurring problem. When I came in to discuss for the 3rd time had to wait 20 mins for initial discussion.

Service

Only problem was I booked a courtesy lift with the service online, but when I rang to confirm there were none available. Otherwise all was perfect.

Service

I have paid for a battery that i dint need and my original problem was not sorted.

Service

Pleasant knowledgeable staff, all requested work carried out, car returned ahead of expected time.

Service

Promised time to delivered time was different thus not fully happy

Service

Slow to diagnose tyre pressure warning problem, resulting in very high repair bill.After more than twentyfive years loyalty to BMW ,purchasing at least ten new cars over this period, I am considering whether to continue as a customer.

Service

It was a one off, but all the packaging and some tools where left in my car. All the team I engaged with were very helpful and wanted to put me first.

Service

No problems experienced.

Service

I was completely satisfied

Service

As stated above

Service

Brilliant in all areas

Service

Reliable and helpful

Service

Excellent service

Service

Good service, friendly and responsive.

Service

Great customer service from booking the car in through to collection

Service

Service good, software updates completed (although I was not informed beforehand that all saved data would be cleared!)

Service

My car was sorted, and I was back on the road with a new tyre fitted, and the car fully valeted at the same price the HIgh St tyre service companies would have charged for the tyre alone.

Service

See previous comment. Just too much waiting around for you to deliver a 'personalized' experience. This is not what customers want.

Service

Once again I have felt like I was an interruption to their day not a customer. My car is working thankyou

Service

friendly and professional staff.

Service

Very good

Service

Easy booking process and comfortable waiting areas, with WiFi and coffee and snacks. Efficient greet and execute processes.

Service

Of all the local BMW dealers that we could use I find that RYBROOK are head and shoulders above the others. This is very definitely one of the main reasons we are purchasing BMW products.

Service

Dealt with promptly with waiting time very acceptable

Service

Car not ready at agreed time

Service

Did all promised and cleaned my car too

Service

I would rate at 90%, as a few items were below expectations. 1) Cover was left off the diagnostic socket (near bonnet release). Later found in cubby hole in centre dash! 2) All rear seatbelts were left connected (I assume for test?).

Service

Car was in for first MOT and brake fluid change. Also mentioned and later shown to the techy a whining noise the car is making when put into drive/reverse. Still making the noise.

Service

Overall very good. My one quibble, could have valeted the interior of the car better.

Service

Great service always

Service

Kept informed if progress throughout day which is important.

Service

Everyone from the receptionist to the service staff seem confident, committed and helpful

Service

Good staff kept me informed along the way

Service

Because I have every confidence that the car will be serviced correctly.It was also completed in a satisfactory time.

Service

The dealer diagnosed and repaired the car very efficiently.

Service

all staff are polite and attentive , no pressure sale staff as well when purchasing vehicles - no compliants what so ever

Service

The complete package, brilliant service !!

Service

Excellent, I wasn’t able to delivery car it was collected serviced MOT returned cleaned, what’s not to like

Service

They did exactly what they was asked ina friendly professional way

Service

Always made to feel welcome and obliging with lifts in to town while we wait for car to be completed wether it’s a service or mot.

Service

All 6 staff I met were excellent. Reception, drivers, Service, Parts, and engineer. This culture has been pretty consistent over many years.

Service

Efficient, courteous and customer first.

Service

Service personnel in the morning were brilliant, organised a same day warranty repair, kept me informed. The service personnel in the evening were disinterested, explained nothing about the cars end of warranty check findings.

Service

From the welcome received upon entering the showroom to the outstanding service received from Mark in the aftersales\service department I felt that my business as a customer actually meant something to the Rybrook team.

Service

The last time that I used rybrook Warwick was Three years ago but the serviceAdvisor remembered my name.good customer service.

Service

Could not fault the customer service experience received

Service

Service excellent

Service

Flawless process

Service

It all worked well

Service

Helped all through the process and went by beyond expected levels

Service

Great service and kept up to date on progress throughout the day.

Service

Always good , nice team

Service

My car was looked after very well

Service

Because it's the service was excellent

Service

Efficient & timely

Service

Mostly satisfied, would be fully satisfied but for my car having a couple of minor issues since coming back to me.

Service

A bit opf a mix up on the order of a spare part meant that it had to be re-ordered and rescheduled after sitting for nearly two hours in the dealership - could have checked this on my arrival. Thats said the follow up work was to the expected std.

Service

Did what was needed first time on time

Service

They identified that I needed a service so saving me money and time. I had booked in for a winter check which I consequently didn't need. They were, as usual, helpful and friendly.

Service

The work was exactly as agreed

Service

It was completed quickly and efficiently

Service

My Mini is eligible for complementary MOTs - confirmed by email this time - but charge was made. Happily withdrawn, although I did pay the charge for the last two years.

Service

Everything completed to a high standard.

Service

Great communication and on time.

Service

My experience was great warm and welcoming staff, I must say A young lady called Michelle Hall only been a few months with Rybrook was so nice understanding and so professional kept me in the loop what was going happening Thankyou Michelle

Service

Warm friendly service with minimal waiting time.

Service

Good service and good turn around time.

Service

No problems, helpful updates.

Service

Friendly expertise

Service

I arrived to collect my car at the time advised, but ended up waiting nearly 30 mins despite the car being outside on the forecourt.

Service

Happy with MOT protect but service took an hour longer than I was told, coffee machine was broken and my keys were lost for a small period.

Service

You delivered what you promised

Service

The car had a number of warranty issues and a service dealt with, it was done quickly and easily. My only quibble is that there are many new staff who need some training and not to jump to something not being covered under warranty without checking

Service

All I needed to be done was carried out efficiently.

Service

Thorough

Service

Because I was very satisfied!

Service

Quality products. Knowledgeable friendly staff

Service

I left the car from 8am , I asked to look at a scuff on the bumper and give quote. I picked it up at 4pm they hadn’t looked at it so when prompted, someone went to look and said they would email me. They did, I might have said yes there then though

Service

Had to return car as bonnet was jammed shut. But this was fixed quickly while I waited.

Service

As above. Workmanship excellent, back-up not.

Service

They dealt with my problem very quickly and efficiently.

Service

Generally good service, however I did have to chase several times for progress and work took a bit longer than anticipated

Service

NICE WAY THEY TREATED ME

Sales

Was kept up to date with delivery progress

Sales

Excellent service.

Sales

Amazing experience throughout

Sales

Doesn’t want to liaten customers

Sales

Came across very professional and helpful.

Sales

Well informed throughout build process and verygood collection arrangements

Sales

Would give a 5 star but slight `irritation` that time scales were missed and had to repeat minor detail requirements.

Sales

It became available on time and in good order. Also the positive and friendly relationship with the salesman continued.

Sales

Always helpful when buying a car front them

Sales

As mentioned for Question 1 every little detail is taken care of and all the staff we came in contact with were really very helpful and courteous.

Sales

Special thanks to James Simmonds at Rybrook Warwick who supported excellently through the whole process.

Sales

Sam dealt with this very professionally and efficiently

Sales

We found the Rybrook Warwick dealership a clean and pleasent showroom, we were left to look at the vehicles ourselves before being able to discuss the details without being pressured all of the time.The sales personnel were very pleasant and helpful.

Sales

Very helpful staff

Sales

Delay by 6 weeks marred the experience

Sales

very satisfied indeed with the whole experience.

Sales

Helpful and not pushy..... I swapped dealers from Coventry to Warwick as Coventry were more interested in making a sale than finding the car I wanted