service was excellent and was kept informed of the progress of the work being done, felt like a valued customer

Excellent communications, always kept informed of service progress.

No hassle at all with the car being picked up and returned, and very clean throughout.

Because it was quick & easy

I agreed to wait the anticipated 1.5 hours after dropping the car off at 8.30am to change my rear brake pads. By 11.00am I had received no update so I approached the service desk when it was obvious the car was available half an hour earlier.

Very friendly staff, excellent facilities

All good but the car cleaning was sub standard.

The hassle to get booked in for a safety recall was ridiculous

Good friendly serviceand quality of work good but I had to ring to determine return time of vehicle.

A ninety minute appointment turned into two-and-a-half hours and I was not kept up to date

Could not have asked for a better level of service from arrival at reception through to the completion and return of my vehicle.

Work done to a good standard

I have used this dealership for purchases and servicing for over 10 years and wouldn't go anywhere else

I would normally respond by saying 'Completely satisfied' as the work carried out at this Centre is usually very timely and efficient. On this occassion the service itself was fine. However, I did experience a problem with my Engine Management System

No one called back to book service. Impossible to book service on line. Price was extortionate and when I asked, only reason given was that it needed a microfilter. That did not justify the overall cost and demonstrated no understanding of the fees.

Rybrook are awesome and have always looked after me. Even though I'm no longer living in the UK they still look after my car.

Not 5/5 as the software update lost various of my settings e.g. seat positions.

Steve in aftersales, James in sales and the service team all v helpful. All the centre console rattles sorted.

Great service again!

The car was collected exactly as promised and returned earlier than expected in clean and fully-serviced condition.

Wasn't explained completely the extent of my works carried out to the vehicle. I have now lost a permanent operational feature on Locking system that was extremely useful.

Friendly professional service from all levels of staff, nice area to wait (wifi, drinks), great communication when collecting car (called day before)...

The service was completed efficiently; I mentioned that my number plate was delaminating and this was replaced for me.

Great customer service...

Didn't fix the low coolant. I received a text asking if everything is okay I replied saying no and have heard nothing since

Generally good service, but let down by carelessness

As above

Took note of my request to be finished by a time necessary to meet a further appointment

All work done in the timescale promised. Good communication. Cleaning the car

I asked for a quote on a wing mirror repair and have still not received it.

The team did all they could to resolve the issues.

Rude staff member who too keys, made to feel like I knew nothing about the car and had to prove there was an issue before it would be looked at

Timing was perfect and everything was completed on time and I felt well looked after.

Evidence of high costs at the dealership. My car was not clean when returned.

Always good service - very consistent. Nice, pragmatic people.

Steve Collett provides the highest service.

No one called me after leaving a message to find out when my car would be ready so had to chase. When I did call again I asked how much for the repairs and told I'd have to wait till tomorrow so picked the car up the next day.

Good reception and delivery

Always very accommodating with my needs

They didn't phone to say what had happened, they didn't carry out a VHC and they didn't wash the car.

Service workwas OK. I just do not like the service staff

Treated on a one to one basis

I have always found Rybrook to provide great service and the same on this occasion. However due to them providing great service I find booking a service is required further in advance. Well done Rybrook

I was told that the sales department would be open Easter Sunday to collect my car. This was from 2 independent people. This was not the case when I needed my car and the dealership wasn't open.

All the work was addressed and carried out in the appropriate time. Abbie was very friendly, professional and knowledgeable and kept me informed as to the progress of my vehicle. Thank you Abbie, good job.

Warranty work requested on squealing front brakes and driver's seat squeak not carried out. Velour mat on driver's side left completely soaked, requiring 2 days to dry out. Paperwork for service pack bought on the day still not received.

Car still not ready for collection. However, staff have been polite and always kept me informed

Efficient and given me a new BMW 3 series as a courtesy (which I asked for), but did not solve my outstanding problem of the weak Comfort opening problem I have since I bought the car brand new. They just changed the remote's battery. Problem remains

No hassle, great customer service and the work was carried out promptly with the car returned on time.

Again first class service

Would have been 5 stars but had to chase them to see if my car was ready. Service person I dealt with was on his day off and job had been given to someone else. Called enquiring when it'll be ready, as I had a 60 mile journey to get there.

All good, except my wife was kept waiting 15 minutes when collecting the car for me - even though it was at agreed time and all paid for in advance

My car was repaired to a high standard

Car was kept longer than planned, but replacement car remained available.

Courtesy car was untidy inside

Fast track service taken, due to no courtesy vehicle available

Guys there are always helpfull and friendly and go above and betond

See above

As to be expected I can't fault the service I received when purchasing the vehicle, however the after sales service has been poor. I certainly didn't expect this level of incompetence from a brand such as BMW.

They got the job done

Highly professional

I could not have asked for more

I only knocked 1 star because as soon as I opened the car the following morning I was alerted to the fact the key fob battery need replacing. Other than that a good service.

Very polite and friendly service assistant who went out of his way to ensure the work was speedily completed.

Everything went like clockwork

Again I am not happy at being asked to pay more than I was expecting which was not prior approved. This is sharp practise to say the least.

The service adviser was efficient and the vehicle was ready as expected.

Yet again the service is excellent. An impressive dealership from the point you arrive at reception to the driver that collects you. Service is very good and I know this is not accidental as the service has been top draw for a good while.

Very simple and straightforward

All done swiftly with good communication

as above - no issues

Twice resolved problems with my car that a dealer closer to me was unable to diagnose. Also found Rybrook easier to deal with.

Camera fitted as requested - No problems

they solved my problem

Failed to notice badly corroded wheels at end of warranty inspection - I have the pictures. If they missed the obvious how well can they have done the hard stuff?

Efficient trouble free service

The service was outstanding, however two months after buying the car, a light went. I took the car into the bmw garage in Leamington who said I needed new front tyres. Not changed yet but didn't expect this given it had been through recent checks.

Would have given 5 stars but wasn't kept informed of progress. I had to phone several times and was eventually given progress information when the manager took responsibility.

Problem rectified same day.

First Class as always

See above! If you haven't got the part DON't recall the car: simple!

My BMW had a leak in September last year and under warranty was repaired. I was very disappointed that I had to pay £80 because there was a suspected oil leak again.

Fixed the issue with my car first time. Kept me up to date and persevered with fixing the rattle on my car even though it wasn't immediately obvious what was causing it.

The cost of parts is so far out of kilter with the open market to make it off putting to use. For example tyres were 20% more expensive than an on you driveway service for the same tyre and that was after an initially higher price.

Always friendly, helpful and efficient

Good service, not 5* for trying to sell items not required.

Everything was done in the service with no fuss.

Because service done quickly and waiting area is nice

Done on time and very efficient

If the car comes back O.K this might change

I recently brought the car in for a service. it is always an irritation when you get back into your car and someone else has messed around with the seat settings and the radio and not put them back the way they were left when the car was brought in!

Job done on time and as planned

Service was very good, but >£500 for effectively an oil and filter change is too high

See detail above. To be fair, a potentially tricky intermittent fault seems to have been resolved ok.

only room for improvement is that there doesnt seem to be enough Loan cars, when you are paying such a premium for a bmw and inflated prices for work to be done i think there really should be less wait times if a loan car is needed.

Fast, efficient, friendly service

I had to wait for my car, I could work in a pleaset area, with good facilities. The service was quick. My car was clean and looked like new following service and all details regarding service were explained to me.

The salesperson Sam Smith was very patient and professional. The ordering and collection experience were excellent. No EU-Delivery was offered, some disappointing, but not affecting overall.

Great service, quality, waiting times, prices.

Small issue with service indicator not being reset is the only reason I did't give Completely satisfied

The service provided was excellent, staff brilliant, I am still however worried as my oil light keeps coming on. This has been checked three times now and all allegedly is fine however the problem persists.

Brilliant customer service

On time

I felt the problem took an unreasonable amount of time (7 days) to resolve given the solution was a software update. The brake pads were also changed without Rybrook contacting me to ask me if they could carry out the work.

Service was great staff very good. I waited while my car was serviced and found the music intrusive while trying to work

Excellent service done to timescale promised on booking. Friendly and polite service team. Very comfortable waiting area with excellent facilities. Car returned spotless after being vale tend.

Personal attention from Mark Barrett

They did the work quickly and kept me informed.

Everyone at Rybrook I have come across was very professonal and friendly, willing to help. Great customer experience.

Always given first class service

As a mother with a toddler I need a car during the day. Its a shame it's such a struggle to get one as a pick/up drop off. Service is quite pricey compared to other makes for an base level car.

Everything what I wanted done was completed to a high standard .

Quick - love the quick drop off

When I phoned back to try and get help , there was no prompt response. I was always left waiting.Nobody rang me back.

Excellent service from Steve Collett First class

The warranty work was carried out without issue. However I also asked for a quotation for bodywork repair and now three weeks later I have not yet had a response.

Work completely to a satisfactory standard in a timely fashion. Good communication from the service department.

It was only an MOT but to the best of my knowledge everything is fine

TPMS light had come on along with a message on the dashboard stating that the sensors are unable to read tyre inflation (most likely due to fault as the tyres are inflated). I asked that this be looked at but when the car was returned, it came back.

quick enough, efficient

The staff were very easy to deal with and I felt valued as a customer.

The car has been back in several times to address the same reported faults without resolution. More recently, my car was damaged while in your care and although the issue resolved, it was implied that you had no responsibility for the damage.

I was booked in at short notice for a service / MOT without any fuss

I was escorted to the car, on completion of the service, given the keys and advised all was well. I excepted therefore the paperwork to be in the car. It wasn't, I had to tel. & have it emailed to me.

Staff are always very friendly, helpful and efficient.

Service carried out in a timely manner together with good refreshment facilities whilst I waited.

As per above - I have had an issue since day 1 with the vehicle that no one can seem to resolve nor seems interested in resolving.

Clear explanation for work required and promptly undertaken

Everything was completely quickly and efficiently.

The staff at Rybrook are excellent.

Service was double the price of online quote in line with what the service indicator said was required.

Helpful staff. Comfortable waiting area with ability to continue with work activities.

Really happy with the service I received. James was friendly, knowledgeable and not too pushy. He found me what I wanted.

All very clear easy and user friendly. No hassle.

The staff were very attentive, friendly and helpful.

Excellent service all round

For a premium brand and paying a premium price, my hopes were high of an overall good customer service experience - the sales element / test drive etc was fine, no issue - the order placed & deposit paid the communication from the dealer was poor.

Jon Wilkinson made the whole process very easy. From my initial email queries to face to face to face in the show room. My questions were answered quickly and I felt confident Jon had a good knowledge of what he was talking about.

Superb car. Superb service from Jason.

Friendly, attentive and knowledgable staff in all departments.

Purchased through Jon Wilkinson who went over and above to make my experience of purchasing a new BMW memorable for all the right reasons. Professional and attentive at all times I would not hesitate to recommend Jon and Rybrook Warwick to anyone.

Prompt feedback from the Sales Executive, all items dealt with quickly (on time) and professional handover

James attention to detail

My sales consultant spent a long while with myself. Covered every aspect fully and there was a relaxed, non-rush experience. The communication was excellent.

Jon Wilkinson very helpful throughout the process

Fantastic support great product great price

VERY SATISFIED! Didn't even know it can take such short time from order to delivery, you guys are magicians!

Excellent customer service

Friendly knowledgeable and professional staff. Very responsive

From start to finish couldn't fault the mobility guy he was great

Extras I thought where included not there

Took time to go through the controls of the vehicle, and explain various services / technology available

Sam has been great.

Team are great. Having had Warwick look after two previous BMW, the attention to detail and experience is just as great

Jon Wilkinson made the experience very easy

Spec changed by factory, was not able to check progress of order unless I rang, car ordered 14th November, had email "your new journey has begun" 6th March followed by "Handover" email 16th March. Wife bought an Audi in 2018, much better process!

If I'm not happy the I walk.

Jon was very willing to fit in with my diary and he presented the options available to me very clearly. Adam demonstrated the features of the car in a very empathetic manner.

Everything happened to schedule.

It was concise, Jason Thompson kept me up to date with everything throughout my journey.

Good service

Two way communication gave me just what I was looking for

I couldn't have choosen better

A very pleasant experience dealing with highly professional and knowledgeable individuals

There were no negative experiences through out all interactions. Staff were always friendly.

Extremely helpful Executive James Simmons, He helped my Husband make the right choice.