Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I arrived to collect my car at the time advised, but ended up waiting nearly 30 mins despite the car being outside on the forecourt.

Service

Happy with MOT protect but service took an hour longer than I was told, coffee machine was broken and my keys were lost for a small period.

Service

You delivered what you promised

Service

All Work completed in one day, had to chase up when completion time had passed.

Service

Always a joy

Service

The car had a number of warranty issues and a service dealt with, it was done quickly and easily. My only quibble is that there are many new staff who need some training and not to jump to something not being covered under warranty without checking

Service

All I needed to be done was carried out efficiently.

Service

The work was done well, and on time.

Service

Excellent experience from start to finish

Service

Thorough

Service

I left the car from 8am , I asked to look at a scuff on the bumper and give quote. I picked it up at 4pm they hadn’t looked at it so when prompted, someone went to look and said they would email me. They did, I might have said yes there then though

Service

Quality products. Knowledgeable friendly staff

Service

Completely satisfied, the team were very efficient and communicated their efforts every step of the way. Michelle was very professional and informative.

Service

Because I was very satisfied!

Service

11/10

Service

As always, Mark knew exactly the issues and provide expert care throughout the service being polite and respectful.

Service

Had to return car as bonnet was jammed shut. But this was fixed quickly while I waited.

Service

As above. Workmanship excellent, back-up not.

Service

They dealt with my problem very quickly and efficiently.

Service

Generally good service, however I did have to chase several times for progress and work took a bit longer than anticipated

Service

Highly professional approach

Service

Everything completed timely and properly

Service

Faultless from booking on the telephone to collecting my car after service.

Service

Fantastic service, a lovely environment and good value. Michelle was very helpful.

Service

Service carried out and vehicle booked in for warranty work without quible.

Service

efficient and at the right price

Service

Dealt with the problems in an effective and simplistic way

Service

Satpal was an absolute star dealing with an unhappy me! He went out of his way to help. He's credit to your team

Service

Great service - very prompt. Car valeted and no charge

Service

As always excellent service very friendly staff will always go back to Rybrook.

Service

Quick and complete resolution of our issue with the car, including a courtesy car while it was being carried out

Service

Treated me well but did not find a reason for the fault

Service

see answer no.1

Service

Attentive and fixed a service around my schedule needs

Service

Both me and my car are well looked after.

Service

The car was serviced in the time they stated. They phoned when ready for collection and the courtesy car was a great help.

Service

No problems at all .

Service

I had left an important issue to the last minute and you managed to resolve it very quickly which was an enormous help.

Service

Overall, good experience. Spent about 45 minutes longer than i needed to waiting for the car as the service rep had gone to lunch. It wasn't until i saw the car sitting in the car park and asked if it was ready that they looked for the paperwork

Service

Service experience was great. Only the price wasn't. £700+ for front discs and pads and rear pads seems really expensive, even for a BMW

Service

No inconvenience to me at all & work carried out on time

Service

The service provided is as I would like to think is to a standard that other dealers can only aspire.

Service

The car required action due to a recall, but I was not informed this would clear all the sat nav/tel phone settings etc and it took a while to re-install all of these.

Service

As above, by far the best service

Service

Pleased with service

Service

After 33,000 miles I was expecting a full service including an oil change with the MOT. Ended up with an inspection service only, so now have to book another service within a couple of months time to complete a full service.

Service

Car was valeted and ready on time

Service

Everything went as planned

Service

Good service and nice staff

Service

I was a little disappointed with the courtesy car provided. It was not clean and smelt of smoking.

Service

We dropped the car off early and asked for it to be done as quickly as possible; we gat a call before 11 am to say the car had been serviced and valeted. Excellent sevice.

Service

Excellent facilities whilst I waited for the service to be completed exactly in the time specified

Service

My only observation is that when you are sitting waiting and there are members of the service team at their desk, all looking busy to be fair, if 50% of them don't have a client with them you do wonder how long you will have to wait or how important

Service

Took longer than anticipated as booked in time was not the actual time carvwent through as all engineers were busy. Note I was booked in for 8.30am

Service

vehicle drop off supported out of hours despite my being late. On collection while paperwork delayed staff proactive to get me on my way with little delay and posted the paperwork to me to arrive next day

Service

Quick service with great waiting facilities

Service

Good dealer, knowledgeable staff.

Service

A hassle free experience plus good coffee

Service

Total confidence in advice and work done

Service

CAR COLLECTED FROM STOW ON THE WOLD FOR TEST AND SERVICE

Service

Marked this down because I had to wait a long time to drop my keys off with a service manager on a straight forward service that was pre-arranged and nothing to discuss. It would have been much better if I could have dropped them off at reception.

Service

Had a few issues with the car but it was put right without delay and Rybrook Warwick dealt with it all with courtesy and professionalism. Extreemly pleased with how I was treated.

Service

From initial phone call to the car being delivered back everything was perfect

Service

Good service

Service

On time and well looked after.

Service

Would have been nice to have a call the day before to confirm the service and collection was all ok. Other than that, nice to have the car collected and good communication on the outcome.

Service

Great service nothing is to much trouble and well looked after

Service

Efficient and friendly service

Service

The car went in for a soft ware recall and since then on the radio DAB I no longer get the information, it just says what station the radio is tuned to.

Service

It was only a tyre change but completed as quoted, in the time quoted but slightly cheaper than the original quote.

Service

Vastly improved vs my last visit with very polite, attentive and timely service.I appreciate that it’s probably policy, but I still disagree with the ‘intercept on entry’ by three receptionists......

Service

The whole experience from start to finish was smooth, a very friendly customer based service.

Service

Overall very good experience.

Service

First service with no problems

Service

The only reason I haven't given a 5 rating is because I didn't feel the cleaning of my car was to the normal standard, the boot was not cleaned at all.

Service

It’s always a pleasure dealing with the friendly staff.

Service

Rybrook BMW meet all of the criteria that I would expect of the BMW Brand Values

Service

Some glitches but resolved very quickly. Staff were eager to help and very professional in their approach to me as a customer.

Service

Nice people, polite, courteous, efficient, effective. The best

Service

excellent service

Service

Efficiency!

Service

always take time to explain what's required, and what actions their engineers are going to undertake; feel very confident they are doing the right things for the right prices.

Service

It was down to the replacement car I was given ,it was notgood to drive , hard to park and just horrible

Service

Vehicle collection and drop off service was very convenient. I was kept up to date of the work.

Service

Was surprised in a nice way at my last visit for a service and MOT.

Service

friendly welcome , refreshments offered, swift service.

Service

They always provide accurate feedback with reference to any potential issues with vehicle. Always done in a courteous manner.

Service

There is always room for improvement. I am now getting a mileage indicator and the vehicle picture on the dashboard is red as the car believes its overdue for a service even though it just had one - not impressed

Service

Fast, efficient felt confident in the staff that dealt with me.

Service

Efficient service on the date that I asked for. Short waiting times in showroom to be served. Happy to answer my questions on what had been done to my car and likely next servicing/MOT requirements

Service

I have no proof that my car was serviced.A video showing the the work being done would solve this.

Service

Makes you feel welcome, professional, easy to speak to, nothing to small for them to do.

Service

No hassle and always polite. Recently had a small problem with engine. Took car in to garage and problem found, fixed same day. Phone call to say car ready to collect having been cleaned before return. Can not fault the service received.

Service

Took the car in, fixed the problem on the day and provided a car that was clean.

Service

The staff are always happy to help in an efficient and timely manner.

Service

The pick up and return service is excellent.The car was returned very clean,

Service

I just had to arrange a time & they did the rest

Service

Sam was great

Service

Good customer service honest and truthful

Service

Quick to do service, driver to take me home. They did forget about my screen

Service

The person who attended to me was very polite and helpful.

Service

Steve Collett is a credit to BMW’s service department & is the only reason why my dealings with Rybrook are as frequent as they are.

Service

Low cost, good service, responsive staff.

Service

The usual first class customer experience and sensible advice from the Service Dept.

Service

All questions answered, if service staff didn't have the answer the technician did.

Service

I can only repeat my remarks I gave in my previous answer.

Service

Top quality service from a magnificent dealer

Service

Mark their service manager was helpful and as good as he could be in resolving a difficult and expensive issue. They organised temporary cars which helped but the process of handling this issue and the charging demanded seemed unusual and excessive.

Service

Kept me well informed of progress

Service

my only improvement was that it would be good to be told how long the service would take When booking it

Service

based on my last visit.The drop of the car seemed to be such an issue. I then said I will drop the lease car & pick up my own as your drivers finished for the day. I specifically said please have everything ready as I will have all 3 kids.it was not

Service

Everything was done in the time frame I was given.

Service

The service was early and linked to a repair that was being carried out. Service team listened to me, were very good. Progressed work and kept me informed.

Service

Everything was effortless, my car was collected from my home and returned after service and a report sent to me advising me of any concerns for the future, re. tyres etc.,

Service

Very good experience. Felt welcomed. Had problems with my car but everything was organized and sorted without me raising any questions. Brilliant!

Service

Good professional service.

Service

Car returned with a car park dent in rear quarter. Valeting poor when handed back too.

Service

Usually relax with a coffee and wait. Car returned clean.

Service

Nearly always good but sometimes takes longer than expected

Service

Polite and friendly staff willing to take the time to explain things. Car always clean and well presented when handed back.

Service

Easy booking on the telephone. Polite staff. Valet service.

Service

Everything worked perfectly

Service

See above. On collection I had an envelope containing information regarding the service but it told me nothing. All tyres at 4.5MM across each is uncanny and given the front have 38k miles on them and look a little worn on the edges,..

Service

Cost

Service

Excellent service from making the call to book to getting the car back freshly cleaned. The service person I dealt with was superb. Very knowledgeable and kept me informed as to progress as I chose to wait while the car was being serviced.

Service

Car recently in for warranty work - only 1 aspect was satisfactorily resolved and two remain.

Service

The team identified issues on the car to be dealt with, and solved them on the day.

Service

As I travel approx. 100 miles they are really supportive in efficiently carrying out the work.

Service

Excellent service

Service

Senior service staff have been there a long time and I have faith in them

Service

It was a simple job while I waited to replace the alloy albeit it took longer than I expected.

Service

Rybrook are always helpful, never had a time where I've not been satisfied, with the exception of Lamborghini Birmingham, this is the best dealership I have used.

Service

It's easy to book your car in, the communication is great, the whole experience is fantastic

Service

Great service enjoyed the 4 series courtesy car.

Service

Good experience

Service

Seemless from beginning to end, updated progression, with no hidden surprises at the end

Service

Ease of booking. Spotlessly cleaned car. Excellent Staff.

Service

Courteous, helpful and efficient

Service

The issue I had with my vehicle was quickly resolved with no fuss and under warranty.

Service

For reasons given above. My immediate needs were not well understood. The diagnosis must have taken only a few short minutes yet it took 2.5 working days to complete.

Service

See my explanation above. When I bought the car ladt year I gave top marks for service.

Service

Very well trained staff who are knowledgeable/

Service

Did the job request at the allotted time.. Could not ask for more.

Service

the spring on the replaced disks was not aligned properly , so a banging noise as i drove off, resulting in me turning around and coming back. the problem was acknowledged and fixed very quickly and no one is perfect, but was surprised at the slip

Service

Efficient and friendly service

Service

Booked in on time and whilst the showroom is isolated from Warwick/Leamington made to feel very welcome.

Service

Polite, friendly and helpful staff with service completed within allocated time.Useful tea/coffee area to work from during the service

Service

Completed job with no delays and quickly.

Service

Everyone was informative and kept me up to date, took a little longer then expected.

Service

The service provided was efficient and satisfied all expectations. All necessary work was undertaken. Customer service was excellent.

Service

Was not informed what they did on the (2 yr from new) service - only shown a bad photocopy of tyre pressures.

Service

as the above collecting the car was a little slow

Service

Covered everything I needed, quick, efficient and I really like your coffee.

Service

The reason why I didnt give you a comletely satified is beacuse1. The car was more dirtier when I went to pick up the car.2. One of the caps wasn't bothered to put back on I just found it where the pedals are.

Service

The best / easiest service experience I have ever encountered. On time and a fair price !

Service

From Reception staff to Service staff the attitude was welcoming and expeditious.

Service

The service reception advisor was just a bit off-hand. He looked as if he was thinking about something else rather than concentrating on me.

Service

The car was collected and returned with no hassle for me BUT I received no paperwork/feedback. How long will it be before my tyres need replacing? No report. Was everything fine? No feedback. The car IS running very well.

Service

the experience was faultless

Service

I expect something like tyre pressures to be spot on when the car is returned from the workshop, particularly given that in this instance the actual work was on the tyres!

Service

Helpful friendly staff. MOT done while I waited- coffee, paper.. not difficult! Hand brake adjusted and oil changed.. £29. No one saying car needed this doing/that doing ‘or else....’Very refreshing.

Service

Prompt, Responsive, attended to service well, good value for money

Service

great friendly service, never have to wait for anyone - receptionist available immediately to offer drinks etc, oh and the car is amazing

Service

Great service and willing to do extra mile to meet customer needs. Score is not 5 as they forgot to wash my car following service (car wash was broken) but this was not communicated to me in advance and only explained when I asked the question

Service

Reception staff and services staff over all we very helpful.

Service

Would of liked car back by mid day but not available until 5 pm

Service

Every thing was completed to my satisfaction.

Service

All done in good time under warranty

Service

Service was oil change only very pleased

Service

Nothing not to like - all done on time and at the proper cost.

Service

My car had a problem that was potentially expensive. The dealer investigated and rather than change components they repaired and saved money.

Service

My car had a new windscreeen fitted a few months ago and ever since the automatic wipers have not worked correctly. The car has been back 5 times now and they are still not working properly.I have booked the car in yet again with Rybrook...

Service

I have a 7 seat 2 series which was in for repair, the loan car was a two door 4 series, which is not comparable and hindered my activities that day. Only when I returned to pick up my car was I told it needed a part which would take another day.

Service

Service department is very good too deal with.

Service

No problems.

Service

I have never had a reason to be other than completely satisfied

Service

Top class service

Service

Collect and return was arranged to replace a warranty item while I am in France.

Service

as above, waiting area as a little cool due to air conditioning

Service

quick, good value and very helpful

Service

Work carried out to a high standard and to time and price

Service

i waited while the car was serviced and it did not take too long.there is also a very good waiting area with free coffee and other drinks - also papers to read and tv.

Service

Perfect customer service and care to my car

Service

very satisfied indeed with the whole experience.

Sales

Helpful and not pushy..... I swapped dealers from Coventry to Warwick as Coventry were more interested in making a sale than finding the car I wanted

Sales

See 1

Sales

No call back by the salesman after delivery of the vehicle

Sales

This is the second car I have purchased through your dealership and to date I have not experienced any negatives.

Sales

The sale person was professional,helpful and very pleasant.

Sales

As mentioned the Staff were welcoming and made me feel special... from helping me choose the car, to going through the process of showing me numerous scenarios and worked up a Car and financial package i could not refuse, to the handover..

Sales

Attentive Sales person in Sam Probert

Sales

The sales executive was extremely helpful and quick to respond throughout the whole process. Everything went very smoothly on delivery day and my expectations were exceeded.

Sales

very helpful, very friendly, felt like a valued customer

Sales

Had a excellent experience and Sam Smith was great

Sales

Easy to deal with. Answered phone promptly, efficiently and very pleasant.ALWAYS received a call back if appropriate. Generally service was what we always hope for, but rarely receive

Sales

Nobody greeted us as we entered the showroom first time round, it also took a while to get anyone’s attention as we looked at cars. After the first time, everything was fine

Sales

Rybrook Warwick could have not have done more to help me on this front !

Sales

Polite, knowledge service from all the people I dealt with.

Sales

This was mainly due to Matt Noble and Neil walker

Sales

The sales manager and sales person were fantastic all the way through the process

Sales

Car presented well all functions explained

Sales

Aside from a 4 week manufacturing delay which is not in the control of the dealership, I could not fault the purchase process from start to finish. Was regularly updated, and made to feel like a VIP. The black silk cloth car reveal was breathtaking!

Sales

Very clean. Very well presented. Knowledgeable salesman.

Sales

It is true

Sales

Had no problems from the dealership and they were very happy to deal with any of mine.

Sales

Very personal and thorough service given.

Sales

James at Rybrook Warwick was extremely helpful and made me feel very relaxed, nothing was too much trouble. The car drives well and was delivered spotlessly clean.

Sales

I was kept well informed and experienced no delays or unpleaseant surprises!

Sales

Wonderful experience.Staff were very professional on purchase side & handing over.The car was presented to me in a private room within the car showroom ,covered over & with a red bow on the bonnet.It made it very special & fun!

Sales

Start to finish. Always knew where I was with progress.

Sales

Matt noble from the Leamington spa branch was incredibly helpful,very friendly and polite.adam who showed us around the new vehicle was so lovely and polite. Very pleased with our experience.

Sales

The Sales Executive was very professional and attentive.

Sales

Great sales team. Listened, not pushy, but attentive and and tenacious making me feel important. Got the balance just right!

Sales

Excellent service by a knowledgeable salesman

Sales

Efficiency and friendly welcoming

Sales

Zoe and Jason were so helpful sourcing a car for us that came in on budget. We were kept informed at all stages, and the hand-over was smooth and well handled.

Sales

The car I purchased arrived earlier than expected which was great and BMW did an amazing job of looking after my precious car and helped me organise its collection which made my life seamless and stress free.

Sales

There was an issue with the car so I couldn’t take delivery. But Rybrook Warwick owned the issue and gave me a similar car to borrow whilst the issue was resolved.

Sales

Great team and very polite. Very quick to respond to requests.

Sales

No hiccups date was given and everything went to plan