Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

service was excellent and was kept informed of the progress of the work being done, felt like a valued customer

Service

Excellent communications, always kept informed of service progress.

Service

No hassle at all with the car being picked up and returned, and very clean throughout.

Service

Because it was quick & easy

Service

I agreed to wait the anticipated 1.5 hours after dropping the car off at 8.30am to change my rear brake pads. By 11.00am I had received no update so I approached the service desk when it was obvious the car was available half an hour earlier.

Service

Very friendly staff, excellent facilities

Service

All good but the car cleaning was sub standard.

Service

The hassle to get booked in for a safety recall was ridiculous

Service

Good friendly serviceand quality of work good but I had to ring to determine return time of vehicle.

Service

A ninety minute appointment turned into two-and-a-half hours and I was not kept up to date

Service

Could not have asked for a better level of service from arrival at reception through to the completion and return of my vehicle.

Service

Work done to a good standard

Service

I have used this dealership for purchases and servicing for over 10 years and wouldn't go anywhere else

Service

I would normally respond by saying 'Completely satisfied' as the work carried out at this Centre is usually very timely and efficient. On this occassion the service itself was fine. However, I did experience a problem with my Engine Management System

Service

No one called back to book service. Impossible to book service on line. Price was extortionate and when I asked, only reason given was that it needed a microfilter. That did not justify the overall cost and demonstrated no understanding of the fees.

Service

Rybrook are awesome and have always looked after me. Even though I'm no longer living in the UK they still look after my car.

Service

Not 5/5 as the software update lost various of my settings e.g. seat positions.

Service

Steve in aftersales, James in sales and the service team all v helpful. All the centre console rattles sorted.

Service

Great service again!

Service

The car was collected exactly as promised and returned earlier than expected in clean and fully-serviced condition.

Service

Wasn't explained completely the extent of my works carried out to the vehicle. I have now lost a permanent operational feature on Locking system that was extremely useful.

Service

Friendly professional service from all levels of staff, nice area to wait (wifi, drinks), great communication when collecting car (called day before)...

Service

The service was completed efficiently; I mentioned that my number plate was delaminating and this was replaced for me.

Service

Great customer service...

Service

Didn't fix the low coolant. I received a text asking if everything is okay I replied saying no and have heard nothing since

Service

Generally good service, but let down by carelessness

Service

As above

Service

Took note of my request to be finished by a time necessary to meet a further appointment

Service

All work done in the timescale promised. Good communication. Cleaning the car

Service

I asked for a quote on a wing mirror repair and have still not received it.

Service

The team did all they could to resolve the issues.

Service

Rude staff member who too keys, made to feel like I knew nothing about the car and had to prove there was an issue before it would be looked at

Service

Timing was perfect and everything was completed on time and I felt well looked after.

Service

Evidence of high costs at the dealership. My car was not clean when returned.

Service

Always good service - very consistent. Nice, pragmatic people.

Service

Steve Collett provides the highest service.

Service

No one called me after leaving a message to find out when my car would be ready so had to chase. When I did call again I asked how much for the repairs and told I'd have to wait till tomorrow so picked the car up the next day.

Service

Good reception and delivery

Service

Always very accommodating with my needs

Service

They didn't phone to say what had happened, they didn't carry out a VHC and they didn't wash the car.

Service

Service workwas OK. I just do not like the service staff

Service

Treated on a one to one basis

Service

I have always found Rybrook to provide great service and the same on this occasion. However due to them providing great service I find booking a service is required further in advance. Well done Rybrook

Service

I was told that the sales department would be open Easter Sunday to collect my car. This was from 2 independent people. This was not the case when I needed my car and the dealership wasn't open.

Service

All the work was addressed and carried out in the appropriate time. Abbie was very friendly, professional and knowledgeable and kept me informed as to the progress of my vehicle. Thank you Abbie, good job.

Service

Warranty work requested on squealing front brakes and driver's seat squeak not carried out. Velour mat on driver's side left completely soaked, requiring 2 days to dry out. Paperwork for service pack bought on the day still not received.

Service

Car still not ready for collection. However, staff have been polite and always kept me informed

Service

Efficient and given me a new BMW 3 series as a courtesy (which I asked for), but did not solve my outstanding problem of the weak Comfort opening problem I have since I bought the car brand new. They just changed the remote's battery. Problem remains

Service

No hassle, great customer service and the work was carried out promptly with the car returned on time.

Service

Again first class service

Service

Would have been 5 stars but had to chase them to see if my car was ready. Service person I dealt with was on his day off and job had been given to someone else. Called enquiring when it'll be ready, as I had a 60 mile journey to get there.

Service

All good, except my wife was kept waiting 15 minutes when collecting the car for me - even though it was at agreed time and all paid for in advance

Service

My car was repaired to a high standard

Service

Car was kept longer than planned, but replacement car remained available.

Service

Courtesy car was untidy inside

Service

Fast track service taken, due to no courtesy vehicle available

Service

Guys there are always helpfull and friendly and go above and betond

Service

See above

Service

As to be expected I can't fault the service I received when purchasing the vehicle, however the after sales service has been poor. I certainly didn't expect this level of incompetence from a brand such as BMW.

Service

They got the job done

Service

Highly professional

Service

I could not have asked for more

Service

I only knocked 1 star because as soon as I opened the car the following morning I was alerted to the fact the key fob battery need replacing. Other than that a good service.

Service

Very polite and friendly service assistant who went out of his way to ensure the work was speedily completed.

Service

Everything went like clockwork

Service

Again I am not happy at being asked to pay more than I was expecting which was not prior approved. This is sharp practise to say the least.

Service

The service adviser was efficient and the vehicle was ready as expected.

Service

Yet again the service is excellent. An impressive dealership from the point you arrive at reception to the driver that collects you. Service is very good and I know this is not accidental as the service has been top draw for a good while.

Service

Very simple and straightforward

Service

All done swiftly with good communication

Service

as above - no issues

Service

Twice resolved problems with my car that a dealer closer to me was unable to diagnose. Also found Rybrook easier to deal with.

Service

Camera fitted as requested - No problems

Service

they solved my problem

Service

Failed to notice badly corroded wheels at end of warranty inspection - I have the pictures. If they missed the obvious how well can they have done the hard stuff?

Service

Efficient trouble free service

Service

The service was outstanding, however two months after buying the car, a light went. I took the car into the bmw garage in Leamington who said I needed new front tyres. Not changed yet but didn't expect this given it had been through recent checks.

Service

Would have given 5 stars but wasn't kept informed of progress. I had to phone several times and was eventually given progress information when the manager took responsibility.

Service

Problem rectified same day.

Service

First Class as always

Service

See above! If you haven't got the part DON't recall the car: simple!

Service

My BMW had a leak in September last year and under warranty was repaired. I was very disappointed that I had to pay £80 because there was a suspected oil leak again.

Service

Fixed the issue with my car first time. Kept me up to date and persevered with fixing the rattle on my car even though it wasn't immediately obvious what was causing it.

Service

The cost of parts is so far out of kilter with the open market to make it off putting to use. For example tyres were 20% more expensive than an on you driveway service for the same tyre and that was after an initially higher price.

Service

Always friendly, helpful and efficient

Service

Good service, not 5* for trying to sell items not required.

Service

Everything was done in the service with no fuss.

Service

Because service done quickly and waiting area is nice

Service

Done on time and very efficient

Service

If the car comes back O.K this might change

Service

I recently brought the car in for a service. it is always an irritation when you get back into your car and someone else has messed around with the seat settings and the radio and not put them back the way they were left when the car was brought in!

Service

Job done on time and as planned

Service

Service was very good, but >£500 for effectively an oil and filter change is too high

Service

See detail above. To be fair, a potentially tricky intermittent fault seems to have been resolved ok.

Service

only room for improvement is that there doesnt seem to be enough Loan cars, when you are paying such a premium for a bmw and inflated prices for work to be done i think there really should be less wait times if a loan car is needed.

Service

Fast, efficient, friendly service

Service

I had to wait for my car, I could work in a pleaset area, with good facilities. The service was quick. My car was clean and looked like new following service and all details regarding service were explained to me.

Service

The salesperson Sam Smith was very patient and professional. The ordering and collection experience were excellent. No EU-Delivery was offered, some disappointing, but not affecting overall.

Service

Great service, quality, waiting times, prices.

Service

Small issue with service indicator not being reset is the only reason I did't give Completely satisfied

Service

The service provided was excellent, staff brilliant, I am still however worried as my oil light keeps coming on. This has been checked three times now and all allegedly is fine however the problem persists.

Service

Brilliant customer service

Service

On time

Service

I felt the problem took an unreasonable amount of time (7 days) to resolve given the solution was a software update. The brake pads were also changed without Rybrook contacting me to ask me if they could carry out the work.

Service

Service was great staff very good. I waited while my car was serviced and found the music intrusive while trying to work

Service

Excellent service done to timescale promised on booking. Friendly and polite service team. Very comfortable waiting area with excellent facilities. Car returned spotless after being vale tend.

Service

Personal attention from Mark Barrett

Service

They did the work quickly and kept me informed.

Service

Everyone at Rybrook I have come across was very professonal and friendly, willing to help. Great customer experience.

Service

Always given first class service

Service

As a mother with a toddler I need a car during the day. Its a shame it's such a struggle to get one as a pick/up drop off. Service is quite pricey compared to other makes for an base level car.

Service

Everything what I wanted done was completed to a high standard .

Service

Quick - love the quick drop off

Service

When I phoned back to try and get help , there was no prompt response. I was always left waiting.Nobody rang me back.

Service

Excellent service from Steve Collett First class

Service

The warranty work was carried out without issue. However I also asked for a quotation for bodywork repair and now three weeks later I have not yet had a response.

Service

Work completely to a satisfactory standard in a timely fashion. Good communication from the service department.

Service

It was only an MOT but to the best of my knowledge everything is fine

Service

TPMS light had come on along with a message on the dashboard stating that the sensors are unable to read tyre inflation (most likely due to fault as the tyres are inflated). I asked that this be looked at but when the car was returned, it came back.

Service

quick enough, efficient

Service

The staff were very easy to deal with and I felt valued as a customer.

Service

The car has been back in several times to address the same reported faults without resolution. More recently, my car was damaged while in your care and although the issue resolved, it was implied that you had no responsibility for the damage.

Service

I was booked in at short notice for a service / MOT without any fuss

Service

I was escorted to the car, on completion of the service, given the keys and advised all was well. I excepted therefore the paperwork to be in the car. It wasn't, I had to tel. & have it emailed to me.

Service

Staff are always very friendly, helpful and efficient.

Service

Service carried out in a timely manner together with good refreshment facilities whilst I waited.

Service

As per above - I have had an issue since day 1 with the vehicle that no one can seem to resolve nor seems interested in resolving.

Service

Clear explanation for work required and promptly undertaken

Service

Everything was completely quickly and efficiently.

Service

The staff at Rybrook are excellent.

Service

Service was double the price of online quote in line with what the service indicator said was required.

Service

Helpful staff. Comfortable waiting area with ability to continue with work activities.

Service

Really happy with the service I received. James was friendly, knowledgeable and not too pushy. He found me what I wanted.

Sales

All very clear easy and user friendly. No hassle.

Sales

The staff were very attentive, friendly and helpful.

Sales

Excellent service all round

Sales

For a premium brand and paying a premium price, my hopes were high of an overall good customer service experience - the sales element / test drive etc was fine, no issue - the order placed & deposit paid the communication from the dealer was poor.

Sales

Jon Wilkinson made the whole process very easy. From my initial email queries to face to face to face in the show room. My questions were answered quickly and I felt confident Jon had a good knowledge of what he was talking about.

Sales

Superb car. Superb service from Jason.

Sales

Friendly, attentive and knowledgable staff in all departments.

Sales

Purchased through Jon Wilkinson who went over and above to make my experience of purchasing a new BMW memorable for all the right reasons. Professional and attentive at all times I would not hesitate to recommend Jon and Rybrook Warwick to anyone.

Sales

Prompt feedback from the Sales Executive, all items dealt with quickly (on time) and professional handover

Sales

James attention to detail

Sales

My sales consultant spent a long while with myself. Covered every aspect fully and there was a relaxed, non-rush experience. The communication was excellent.

Sales

Jon Wilkinson very helpful throughout the process

Sales

Fantastic support great product great price

Sales

VERY SATISFIED! Didn't even know it can take such short time from order to delivery, you guys are magicians!

Sales

Excellent customer service

Sales

Friendly knowledgeable and professional staff. Very responsive

Sales

From start to finish couldn't fault the mobility guy he was great

Sales

Extras I thought where included not there

Sales

Took time to go through the controls of the vehicle, and explain various services / technology available

Sales

Sam has been great.

Sales

Team are great. Having had Warwick look after two previous BMW, the attention to detail and experience is just as great

Sales

Jon Wilkinson made the experience very easy

Sales

Spec changed by factory, was not able to check progress of order unless I rang, car ordered 14th November, had email "your new journey has begun" 6th March followed by "Handover" email 16th March. Wife bought an Audi in 2018, much better process!

Sales

If I'm not happy the I walk.

Sales

Jon was very willing to fit in with my diary and he presented the options available to me very clearly. Adam demonstrated the features of the car in a very empathetic manner.

Sales

Everything happened to schedule.

Sales

It was concise, Jason Thompson kept me up to date with everything throughout my journey.

Sales

Good service

Sales

Two way communication gave me just what I was looking for

Sales

I couldn't have choosen better

Sales

A very pleasant experience dealing with highly professional and knowledgeable individuals

Sales

There were no negative experiences through out all interactions. Staff were always friendly.

Sales

Extremely helpful Executive James Simmons, He helped my Husband make the right choice.