All fine

Everyone I met was really good at their job. Particularly Anthony (parts) and Robert (driver) but also Oliver (new?)

Good customer service

I waited 2 hours for the service - no problem I was expecting that. I then waited another 1 1/2 hours for 2 tyres. Drive home. Popped out on the Monday in the car and put it in my garage. On Friday tyre was split. Car not yet returned

Informed

The time it took and resolve the problem was minimal. BUT see question 1.

Was able to give me a company car for the day whilst my car was being serviced which helped me get on with my day.

received good advice. previous service dept contact has moved so pleased to establish relationship with new contact

Courteous and helpful staff throughout. Even happy to give me a lift into town.

First class service from entering the building to leaving it. Left car with staff who gave me a lift to nearby shopping centre and picked me up 2 hours later when service was finished. Couldn't ask for more.

Handled everything I needed with great courtesy and professionalism.

Didn't get a walk round of courtesy car so I could check for any dents/scratches . Young chap showed me where the car was parked and said it was similar to mine. He didn't wait for me to find the chair adjustment (which, unlike mine, was electric)

6 years of great service

Excellent from start to finish. Pleasure to deal with, reasonable price for the service received.

Helpful with booking and collection process

Friendly and polite staff. Convenient place to work while waiting

Steve Collett is an outstanding service receptionist and nothing is too much trouble. He is the very best I have ever dealt with.

Instructions from time of booking to going to service not carried out

Part of my air filter is rattling and when I looked into it it looks like the seal has not been replaced properly.

Car is perfect.

Very efficient and you even cleaned my car which was a very unexpected surprise.

The service team were not completely happy with their final checks so the technician took the trouble to call in to my home to complete the checks on his way home. Very thorough. As usual the customer care was excellent

Issues were addressed quickly and efficiently.

I booked my car in for a specific service but when I arrived I was told the computer said it was booked in for an MOT which it had already had earlier in the year. It was easily rectified but shouldn't have happened in the first place

Always good service and comfortable surroundings. I did ask for help for updating my sat nav...which I was told could happen when I booked..but was told I need to do myself when at the service. This, to me, is a difficult process..still not done.

Excellent service by all members of staff from making the booking to completion of the work.

MOT fail due to worn front pads when they were not below legal limit. Tried to overcharge on 2 different occasions and then try to get me to repay for my MOT even when the car was within the 10 day free MOT period.

courtesy car was full of litter and the boot floor was covered in dry mud

Efficient and prompt

Got the work required done quickly and also let me know about other update work required.

Very comfortable customer area with all facilities. Service advisers on hand for any queries. Kept updated at all times.

When seen staff very professional and gave an excellent service

Extremely polite Friendly Got me a coffee and sat me in feont of the rugby to not miss the world cup Car came back sorted and clean and even found my missing headphones in them!

My car was collected from home, given an MOT and returned to me at the end of the day. Payment was dealt with over the phone. No problems at all.

Process worked well however problem was not solved.

Left feeling annoyed that I was doing all the work for a car I purchased that was faulty.

On arrival to collect, I was informed the car was being washed. 5 minutes later, someone then said there was a fault with the repair and it was in pieces. I'd wasted the journey on a Friday night to get there on time to collect, when it was clearly n

good service, no hidden costs, courtesy car available if needed, local to us.

polite, pleasant, and explained everything very well even with an unexpected bill.

I can't think of anything to be dissatisfied about.

I usually get a text informing me my car is due for collection. I did not get one.. also the mileage on my trip meter was unexpectedly high.

Highly professional, knowledgeable staff excellent support team

Very good ... car was clean / serviced and returned on time ...

Friendly staff that go out of their way to help. Car booked in on time and was ready to collect when I had asked. All backed up by a phone call to confirm the service was collect.

Having only driven the car for 2 weeks for the first month, the car was rectified, however more and more paint chips have become apparent. I have now noticed the laser head lights are filling up with condensation (which I believe a result of repairs)

Prompt and clear

Repair parts were paid by bmw, which was good, given the fault. However this was after we had the car checked and then charged for a fix that didn't work.

They did everything that was asked of them, and surpassed some points. The only slight whinge was the car had not been cleaned as well as it could have been on the inside - small gripe only.

Happy with the service received when dropping off and collecting my car

No courtesy cars available for weeks and weeks

The car was cleaned, charged & returned when promised, service done entirely to my satisfaction.

Friendly, well organised service

Kept my car for 10 nights for routine work with little explanation as to what was happening. When work did not complete as expected they were not able to provide a suitable courtesy car, causing considerable inconvenience.

Despite my car being ready in the car park and that I only had to pay for the MOT I was made to wait for over 10 minutes before there was a sevice advisor available. During that time there were several people on the check-in doing nothing.

As previously mentioned Great Service

Very thing was completed when they said it would be.

Very polite, courteous and helpful service. Turned my appointment around very quickly and effectively

excellent, prompt, polite, easy to use! Lovely receptionist. Great courtesy car. Impressive!

Came up to have second phone linked to blue tooth and now first phone isn't! Was told car could do both!

I was asked what time I would like my car back and requested 3pm which bearing in mind, the car was dropped off the previous afternoon. I contacted the garage at approx 1.30 to confirm the car would be available and the lady dealing with my booking -

Poor experience from start to finish. Have already tweeted BMW UK.

Work completed on time and service agent Verona very helpful and courteous.

Done effiently and kept informed

I was told that they would follow up a problem I had with my alloys with BMW as they were corroding from the centre caps. I have still not heard back from them. This was over 2 weeks ago.

The repair took longer than I anticipated so information on the progress of the job would have been useful.

Excellent communication throughout and a prompt turnaround to an unanticipated problem.

On time, checks on time for collection, polite speedy service

We were looked after by Verona, who was extremely polite with great customer service keeping us informed throughout our time there

I come away from your premises knowing that I am valued as a customer and that really matters.

Simple service

Oliver constantly kept me informed of what was happening with the repair and always gave me a warm welcome when I arrived at the dealership.

Prompt and thorough

Work completed in good time - pleasant area to wait

All my issues resolved on warranty

I have always had top quality service

Following completion of the service there was some confusion about the date of the next service necessitating a telephone call to be made. I felt that this anomaly could have been mentioned when the vehicle was collected.

When I told the service centre about this on the 9th of October it was suggested that the car was collected on the 15th for them to check the problem. I was not happy for the car to sit for eight days with a wet footwell.

Rybrook consistently deliver the end to end service that you expect from BMW

The garage met all my requests as far as timings went.

Pleasure to deal with and very please with the level of service I received Many thanks!

Everything was carried out that was demanded and required from the visit.

MOT carried out promptly at a reasonable price with great customer service. Car returned on time and very clean!

Courteous and helpful staff

Efficient, polite and very helpful - very professional

My vehicle had the correct replacement parts and fixes done (which should have been done in the pre-delivery inspection, but that is for another day) so I am happy with that. But the service I received afterwards was poor to say the least.

Same as above

The car was re-recovered 3 days later with the same issue. Also damage to the gearbox cover identified at BMW Wolverhampton as urgent, not mentioned by Warwick. No heath check from BMW Warwick either. Loan car supplied from Lch was not a similar cr

Staff were brilliant, and were trying to sort out the options for me. However, the long wait at the end was annoying, but I do understand these things happen.

The invoice provided was initially incorrect, when challenged it was changed and the member of staff said they would post me an updated one - it is yet to arrive.

Service is well organised, the environment for me whilst I wait for my car is very comfortable and friendly and allows me to keep working electronically

You are excellent but nothing in this world is perfect.....not even my wife, says a cynical old man!

Very disappointed that the car was not cleaned when I collected late in the day

The lift to and from the dealership was useful (it was a £2000 repair) I have deducted a point because I feel this was a particularly expensive repair which reflects the materials chosen by BMW during the manufacture of this vehicle. <100k miles.

As always what was needed was done, and though there were recommendations the work wasn't pushed on the day.

As in all businesses there is always room for improvement in Ryebrooks case your invoicing needs much more clarification.

They usually go out of their way to be helpful and make my life easy.

Always use this dealer, they have proved to be competent, the lady we dealt with this time was excellent.

Service is efficient

Something new wrong with my car!

In for Mot, no problems found timescale promised for completion while I waited was acceptable

Bang on time. Very courteous. Lovely valeted car

Made representations to BMW to successfully get black plastic parts replaced and then done swiftly

Staff helpful and efficient

Following the service, I made a journey of 150 miles whereupon brake warning lights appeared. BMW Emergency Service (excellent) found that the brake fluid was leaking and the reservoir virtually empty due to poor workmanship during the service.

So accommodating ....

I can always trust staff to get what ever job I need doing done in excellent time.

Good efficient service. I just wish the valeters would not make adjustments to the driver seat position

My car was serviced away from site without my knowledge and returned to me with water inside the car and was overheated with quite a lot of fuel used.

Car serviced in the time agreed. Nice coffee whilst I waited to be collected by my husband Good communication by phone throughout Lovely lady to deal with when I collected the car

Rybrook BMW like no other dealership their level of customer service beyond excellent.

You take the work that is done on your car on trust. eg. oil changes cannot be checked easily as there is no dipstick any longer. I have found your company to be reliable.

Did what I asked

Waited over an hour upon arrival even after being told my car was ready. Windows covered in water spots after washing (again)

Because staff was friendly and done the job

Service department are excellent

Service personnel were efficient, friendly and helpful.

Excellent service and customer care

Was given a v nice loan car while mine was having an mot! Polite, attentive staff right from reception to service team. No complaints at all.

Kate and Jon are awesome

It was a good experience

Excellent

very satisfied was looked after like a true customer, vehicle was repaired first time, and in the agreed time frame.

Very good experience both in booking the car in for service, having a loan car provided, dropping the car off and collecting the car at the end of the day.

Still waiting for issues to be resolved.

Rybrook WARWICK are consistently brilliant & I cant fault their customer service in any way.

Kate, was friendly and very knowledgeable.

Quick process from ordering to delivery

very good did what they said

Jon Wilkinson was professional, friendly and practical and gave good advice.

Car delivery was a few days late and broken down after 9 days of ownership. Now have to wait 4-5 weeks for part delivery and repair.

Really good experience

Pleasant,helpful, staff. Should have been informed about the media issue though.

They couldn't have been more helpful

Sales person and all other staff were pleasant - able to answer questions in detail and to my satisfaction. Reassured me if I need help make contact with them

The staff at Warwick worked well to get me the car I wanted at a great price, despite an initial hiccup

Simple because I am completely satisfied

Alvin was fantastic as a sales executive that assisted throughout the sales process from the very start to end in the most professional manner. I have bought many cars in the past from many sales people, but Alex outshines all of them!

I was well informed on every stage of the process

Sales person new what I was asking for and kept me informed with the progress

Busy people but good. I could not pick up my car on the day I had planned but it was quickly sorted

My original car that I ordered was damaged in a hail storm in Munich, which I learned about the day before I was due to collect it. An alternative vehicle was sourced down London, but it took two weeks to get to Warwick and comms were awful.

Kate was lovely and very helpful.

A very smooth and helpful experience, particularly like the ongoing Genius support. My two previous BMWs were bought from the same centre and I am a satisfied return customer. I would like to mention the body shop in particular - great service!

Clean/professional and well organised.

Sales person very attentive and helpful !!

The sales experience was excellent

The people at the showroom could not have been more helpful. The car is lovelly and we are still finding out things about it.

The garage I have used for over 25 years (Rybrook Leamington) is excellent for servicing etc.Top notch.

Great service. Amazing product and I felt like the the sales assistant Kate and her manager would really help me get the best deal possible.

Not enough information. I had to keep asking for updates, what I needed on the day, etc.

Flawless from start to finish

The car arrived before the expected delivery date and the whole experience went so smoothly.

Very happy. Quite hard to see how the experience could have been improved. Was much more pleasant and joyful experience than we had on the handover of my previous car from another luxury brand - albeit 3 years ago.

Quick and detailed handover. BMW Genius able to demonstrate cars additional extras

Jon Wilkinson at Rybrook warwick makes the buying of my car's very straightforward

Warwick BMW centre valued me as their customer & kept me posted

The overall experience was exceptional.

Excellent friendly non

Treated well from outset, customer service exceptional from moment of entering premises. Questions answered, promises upheld and whole experience made pleasant as it should be when spending on a new car.

Very pleased especially with the service from Akil

Could not have been more helpful