Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They usually go out of their way to be helpful and make my life easy.

Service

Always use this dealer, they have proved to be competent, the lady we dealt with this time was excellent.

Service

Service is efficient

Service

Something new wrong with my car!

Service

In for Mot, no problems found timescale promised for completion while I waited was acceptable

Service

Bang on time. Very courteous. Lovely valeted car

Service

Following the service, I made a journey of 150 miles whereupon brake warning lights appeared. BMW Emergency Service (excellent) found that the brake fluid was leaking and the reservoir virtually empty due to poor workmanship during the service.

Service

Made representations to BMW to successfully get black plastic parts replaced and then done swiftly

Service

Staff helpful and efficient

Service

Good efficient service. I just wish the valeters would not make adjustments to the driver seat position

Service

My car was serviced away from site without my knowledge and returned to me with water inside the car and was overheated with quite a lot of fuel used.

Service

I can always trust staff to get what ever job I need doing done in excellent time.

Service

Car serviced in the time agreed. Nice coffee whilst I waited to be collected by my husband Good communication by phone throughout Lovely lady to deal with when I collected the car

Service

Rybrook BMW like no other dealership their level of customer service beyond excellent.

Service

Service department are excellent

Service

You take the work that is done on your car on trust. eg. oil changes cannot be checked easily as there is no dipstick any longer. I have found your company to be reliable.

Service

Waited over an hour upon arrival even after being told my car was ready. Windows covered in water spots after washing (again)

Service

Did what I asked

Service

Because staff was friendly and done the job

Service

Service personnel were efficient, friendly and helpful.

Service

It was a good experience

Service

Kate and Jon are awesome

Service

Was given a v nice loan car while mine was having an mot! Polite, attentive staff right from reception to service team. No complaints at all.

Service

Excellent service and customer care

Service

Very good experience both in booking the car in for service, having a loan car provided, dropping the car off and collecting the car at the end of the day.

Service

Excellent

Service

very satisfied was looked after like a true customer, vehicle was repaired first time, and in the agreed time frame.

Service

Still waiting for issues to be resolved.

Service

Rybrook WARWICK are consistently brilliant & I cant fault their customer service in any way.

Service

Could be improved if the car cleaning team looked at the car before releasing it for collection.

Service

Very knowledgable staff in a very comfortable environment

Service

Could not ask for anymore

Service

Questionable updates re: both Tyre wear (6mm al round, really?)and Brake Pads which still show 3200 miles for front & 30000 for the rear yet they measure 7mm front & 6mm Rear? Does make me question the whole service

Service

Excellent service

Service

Dropping the car off took far too long given the number of staff who were stood around chatting. Should be able to leave my key and sign the release form with the receptionist and not have to wait to sit down at a desk.

Service

Still waiting for a paint repair

Service

Neither of the issues were resolved

Service

Dealt 100% with issue to resolution. Team was very polite

Service

Dropped car of on Wednesday 28th August for an MOT at 8am. Didn't get car back until Friday afternoon. No good reason given for 3 day MOT. My comments in question 1 also contribute to this low rating.

Service

The dealership I visit is very good on the service side and they always try and fix any issues and provide a high level of care.

Service

Entirely unsatisfied. Car returned to me in unroadworthy condition, with flat tyre, and other issue not sorted. Wheel

Service

Service completed and car valet in 90 minutes

Service

Quick and easy service

Service

I think that when you are having a BMW serviced at the same place as the car was purchased you should at least be offered a loan car . As a result my wife had to do two near 40miles round trips to collect me and take me back to the dealership

Service

The 5 stars say it all I hope? Very pleased. Credit to service advisor Julie who listened to my concerns regarding my pride & joy! Returned spotless & no, it didn't get washed or vacced at my request! My thanks also to Steve Collett & the Technicians

Service

Verona dealt with me brilliantly and swiftly.

Service

Problem reported with telephone connectivity to car, work could not be completed. Was advised that software update would be required, car needed for full day

Service

The vehicle was picked up bang on time & delivered back the same on time after the Rybrook staff had informed it was on the way.

Service

Kazia was polite and professional in their dealings with me. Pick and delivery of my car was on time. Communication on what was being done and the costs were explained to me. Car was delivered back in a cleaner state than when it was picked up!

Service

Brought my vehicle in for an MOT which I had opted to wait whilst it was done. I was able to wait in comfortable surroundings with refreshments and WiFi so I could continue to work. My vehicle was returned to me valeted and looking like new - 10/10

Service

Completed service efficiently & thoroughly

Service

Everything was done to full satisfaction plus had good advice when I'd booked in for the wrong type of service and was accommodated. Had to wait a bit longer in reception when I came to pick it up otherwise 5 star

Service

Everything I required was done

Service

Service Assistant went off to investigate what had happened after last wheel alignment check in April, given that another was now being recommended again due to excessive tyre wear on one tyre. Never came back; still don't know what the situation is.

Service

Verona was excellent from start to finish. Extremely professional and a credit to BMW.

Service

Good service.

Service

Usual smooth process

Service

The service was excellent. Everyone was very polite. Just a shame about the handbreak

Service

Rybrook warwick are the best,always helpful and enthusiastic,very polite staff who really look after you. We live in Bournemouth and are prepared to travel to warwick for servicing as they have mechanics who know how to sort out any problems.

Service

All service requirements carried out.

Service

My car went to the body shop at Rybrook, Warwick to have a new alloy fitted. When I picked the car up later in the day there were 3 scratches on the body work. Not how I expect to find my car after a visit to the body shop!

Service

Excellent experience throughout.

Service

Work was carried out to the expected standard of a BMW dealership

Service

The job was done in the time promised and with respect towards my time restraints that I raised concerns over on the telephone.

Service

Wrong part sent - vehicle return delayed 24 hours

Service

Vehicle returned nicely cleaned and I felt confident they had done a good job.

Service

Fast lane service excellent

Service

Staff were very knowledgeable and helpful, also very friendly

Service

I have tyre and alloy protection. The first time when I scuffed it, BMW Rybrook repaired it. Now the colour has faded off that repair and I'm being told that they don't have a record of fixing it and they don't accept the insurance I have.

Service

Nothing to complain about all good and in the specified time given

Service

Because I find this company reliable and the service they give is first class.

Service

I was very satisfied, although the car was ready one day later than originally agreed.

Service

visited with working air conditioning, left with air conditioning not working have an appointment tomorrow for engineer to look at it 23/8/19

Service

Everything was completed to my satisfaction.

Service

The staff on reception were brilliant but unfortunately felt let down by the service staff.

Service

Excellent service from start to finish. Staff are very personable and authentic . Abi arranged a courtesy car for us and work was completed very efficiently. Nice to have a browse around the showroom and chat with sales staff without being pressure

Service

I took my car for a service at 8.30 and arranged to collect at 3 pm as I had to be in Stourbridge by 4.30. I arrived at 3.15 and the car was still on the car park and had not been serviced, I was told it would take 40 mins but wasn't ready until 5.30

Service

Consistently the best service of any car dealer I've ever dealt with, including other BMW dealers

Service

No problems

Service

Superb customer service from moment of entering. Made to feel that you are the reason they are there. Actually switched service and purchase to them after calling in for minor problem and surprised by level of service provided.

Service

To many reasons to explain in 800 characters!!!

Service

Work carried out quickly and efficiently

Service

Only scored 4.5 as I only found out through chance that a recall with the car's steering had been fixed while the car was in the garage. I would have liked to have been told about this beforehand.

Service

Work/service always done to my satisfaction and the car returned in a beautifully clean condition. Car returned with radio tuned in to Radio 1 and needed retuning. This was slightly irritating.

Service

As always service was excellent

Service

I arrived for my original booking only to be told the bodyshop technician wasn't in. So had to go home. Returned a week later. Splitter and skirts fitted very badly, big panel gaps, scratches on bumper, interior and exterior left filthy. Very unhappy

Service

I would be completey satisfied if they cleaned the car boot ,i observed this multiple times that they dont clean the car boot ,all the other things are absolutely spot on

Service

As well as being very attentive the staff never keep you waiting too long and always sort out any issues very quickly.

Service

More than efficient. I reported one tyre had a problem; Rybrook engineers discovered all 4 were faulty, and replaced all 4 under my tyre policy.

Service

After spending £600.00 on break pads and a new tyre I discovered that the new tyre on the rear was set to 2.6 bar versus the existing rear was 2.2 bar. Surely the fitters check this before returning the car?

Service

The usual complete service support that I am accustomed to from the Service team at Warwick, this despite an extremely long delay in obtaining parts from BMW AG!

Service

Time was at a premium and the job was done in the time promised also impressed with the honesty of the service staff in leaving a discovered £5 pound note in the car.

Service

Initially they stated they couldn't find the fault...then they ordered the wrong part and couldn't complete the works....and the fault still isn't fixed...

Service

Terrible roads left my prized 3 Series M Sport Touring requiring three new tyres. I arrived to the dealership late in the afternoon without prior appointment and was seen immediately.

Service

Verona was very helpful when my car developed a fault just a few hours after collecting it from service.

Service

Well looked after

Service

The service was over priced, the courtesy car had 1mile of fuel in the tank, my car was still dirty inside after the valet.

Service

Rybrook have had the car 4 times to repair and still have not fixed the issue. The last time I specifically asked them to examine the exhaust. No explanation received only that they need it back again. Also car was returned nearly empty, no warning.

Service

Continued from above. There was no information available when I collected the car so I left and will seek a quote from elsewhere.

Service

Great, car valeted and ready in an hour.

Service

Everyone are very friendly and welcoming at Rybrook. I was tempted to go to another dealership closer to home but chose to stay due the level of service provided by Zoe and Jon and I have not been let down at all.

Service

always room for improvement, i never give high scores

Service

As above, service waiting time fitted my schedule, reminder from the dealer and the booking in process as easy.

Service

All outstanding issues satisfactorily resolved

Service

I couldn't fault the service provided and all the staff were excellent.

Service

Stress free experience

Service

Very prompt and courteous sevice

Service

Faultless service experience, really well looked after throughout. Steve was fantastic.

Service

Did what was agreed to time and quality

Service

Car was ready for 40mins before I was given my key and paperwork. Very poor valet.

Service

I had a long wait and also the person who gave me my keys back, casually mentioned a tyre needed replacing but then I had to ask loads of more questions like which one, how long etc,

Service

Everything went smoothly

Service

A perfect team

Service

Minor problems sorted out immediately. Very satisfied with service. Could not fault anything.

Service

Professional but friendly atmosphere in dealer. From the welcome to collecting of car I have total confidence that whatever issue the car may have it will be and has been sorted

Service

Always a warm welcome and great service. The receptionists / meet and greet are a pleasure to deal with and a credit to the branch

Service

Good customer service

Service

See above

Service

The BMW sat nav couldn't find Rybrook!! I was told last collection time and that I would get a call when done when I hadn't heard from them til ~ 5pm I called them and only had 15 mins to get to the garage. Very poor effort on valet looked rushed

Service

Well looked after with lifts into Leamington, car ready at the time i asked for.

Service

Work was carried out fine and service reps were good however my seats were extremely dirty and there was oil marks or grease stains on them.

Service

Just fact

Service

My request to have the body shop look at an "economical" repair and quote me was not done.

Service

They did as I expected.

Service

Pleasant staff and good coffee while waiting

Service

Efficient and clear MOT. Advice given for me to follow up.

Service

Quality of service

Service

Great quibble free service.

Service

Easy to deal with and always provide excellent service

Service

Great friendly and helpful service, nothing is too much trouble.

Service

When I first contacted Rybrooke Warwick to get help, they were unable to look at my car for several days and I was advised by them to contact BMW Assist who came out to my car at my home address immediately.

Service

The only negative was for a pre booked 9 o clock drop off with only a couple of other customers and what appeared to be lots of staff members around it took 15 minutes to see a service advisor to take keys and sort paperwork.

Service

Expensive for an interim service. Overcharged on oil. Bad job cleaning car inside and out. Dirty water streaks left all over paint. Windows not cleaned. Terrible job cleaning inside of car.

Service

Even though it was busy I was made comfortable and able to work without issue

Service

as above plus loan of courtesy car during MOT AND EMMISSIONS TEST

Service

Took too much effort to get the issue resolved. Not the dealerships fault.

Service

Warranty work completed well. Air-con recharge & new windscreen wipers supplied at reasonable cost. Two concerns; informed car OK to collect 15.7. Collecting 16.7.- 90 mins wait before ready. Steering wheel & gear lever covered in dirty handprints

Service

Michelle, very helpful, Thank you

Service

Very satisfied

Service

Speaks for itself

Service

The advisor I dealt with was very pleasant and helpful and answered all my questions knowledgeably.

Service

From my phoning for an appointment through to completion of the service I found your staff helpful and attentive and the facilities in your waiting zone first class

Service

Quick and detailed handover. BMW Genius able to demonstrate cars additional extras

Sales

Very happy. Quite hard to see how the experience could have been improved. Was much more pleasant and joyful experience than we had on the handover of my previous car from another luxury brand - albeit 3 years ago.

Sales

Jon Wilkinson at Rybrook warwick makes the buying of my car's very straightforward

Sales

Warwick BMW centre valued me as their customer & kept me posted

Sales

Excellent friendly non

Sales

The overall experience was exceptional.

Sales

Treated well from outset, customer service exceptional from moment of entering premises. Questions answered, promises upheld and whole experience made pleasant as it should be when spending on a new car.

Sales

Very pleased especially with the service from Akil

Sales

Could not have been more helpful

Sales

Kate Conroy was excellent. Attentive without being pushy.

Sales

Rybrook Warwick were very helpful and accommodating in allowing me to get the car prepared by a third party prior to collection - this was very much appreciated!

Sales

Everyone was very friendly and kept me up to date.

Sales

Charlot Simpson-Vye at Rybrook Warwick was really helpful and went above and beyond to make this whole experience for me

Sales

Very Efficient, not pushy

Sales

As said earlier both Zoe and Jon have been exceptional. I was tempted to go to another dealership due to the distance but due to the level of service given I stayed with Rybrook and was not let down at all.

Sales

Despite my vehicle not being ready on the originally forecast date the staff were very helpful by providing me with a hire car up until my vehicle was ready to collect.

Sales

Sam Smith and Sam Probert were very professional, informed and efficient

Sales

The whole process was very good.

Sales

the sales team have been excellent, always made welcome by all staff, especially the front desk staff, the service team know us and always say hello, the sales team also now us and are always friendly and take time to speak to us