Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great, car valeted and ready in an hour.

Service

Continued from above. There was no information available when I collected the car so I left and will seek a quote from elsewhere.

Service

Everyone are very friendly and welcoming at Rybrook. I was tempted to go to another dealership closer to home but chose to stay due the level of service provided by Zoe and Jon and I have not been let down at all.

Service

always room for improvement, i never give high scores

Service

As above, service waiting time fitted my schedule, reminder from the dealer and the booking in process as easy.

Service

All outstanding issues satisfactorily resolved

Service

Stress free experience

Service

I couldn't fault the service provided and all the staff were excellent.

Service

Very prompt and courteous sevice

Service

Did what was agreed to time and quality

Service

Car was ready for 40mins before I was given my key and paperwork. Very poor valet.

Service

Faultless service experience, really well looked after throughout. Steve was fantastic.

Service

I had a long wait and also the person who gave me my keys back, casually mentioned a tyre needed replacing but then I had to ask loads of more questions like which one, how long etc,

Service

Professional but friendly atmosphere in dealer. From the welcome to collecting of car I have total confidence that whatever issue the car may have it will be and has been sorted

Service

A perfect team

Service

Minor problems sorted out immediately. Very satisfied with service. Could not fault anything.

Service

Everything went smoothly

Service

Work was carried out fine and service reps were good however my seats were extremely dirty and there was oil marks or grease stains on them.

Service

Always a warm welcome and great service. The receptionists / meet and greet are a pleasure to deal with and a credit to the branch

Service

Well looked after with lifts into Leamington, car ready at the time i asked for.

Service

See above

Service

Good customer service

Service

The BMW sat nav couldn't find Rybrook!! I was told last collection time and that I would get a call when done when I hadn't heard from them til ~ 5pm I called them and only had 15 mins to get to the garage. Very poor effort on valet looked rushed

Service

Just fact

Service

They did as I expected.

Service

Pleasant staff and good coffee while waiting

Service

My request to have the body shop look at an "economical" repair and quote me was not done.

Service

Efficient and clear MOT. Advice given for me to follow up.

Service

Great quibble free service.

Service

Easy to deal with and always provide excellent service

Service

Quality of service

Service

Great friendly and helpful service, nothing is too much trouble.

Service

When I first contacted Rybrooke Warwick to get help, they were unable to look at my car for several days and I was advised by them to contact BMW Assist who came out to my car at my home address immediately.

Service

The only negative was for a pre booked 9 o clock drop off with only a couple of other customers and what appeared to be lots of staff members around it took 15 minutes to see a service advisor to take keys and sort paperwork.

Service

Expensive for an interim service. Overcharged on oil. Bad job cleaning car inside and out. Dirty water streaks left all over paint. Windows not cleaned. Terrible job cleaning inside of car.

Service

Even though it was busy I was made comfortable and able to work without issue

Service

Warranty work completed well. Air-con recharge & new windscreen wipers supplied at reasonable cost. Two concerns; informed car OK to collect 15.7. Collecting 16.7.- 90 mins wait before ready. Steering wheel & gear lever covered in dirty handprints

Service

as above plus loan of courtesy car during MOT AND EMMISSIONS TEST

Service

Michelle, very helpful, Thank you

Service

Took too much effort to get the issue resolved. Not the dealerships fault.

Service

Very satisfied

Service

The advisor I dealt with was very pleasant and helpful and answered all my questions knowledgeably.

Service

Speaks for itself

Service

From my phoning for an appointment through to completion of the service I found your staff helpful and attentive and the facilities in your waiting zone first class

Service

Did not feel comfortable with my experience with this dealership compared to others, staff were abrupt, gave me a incorrect price at the beginning, as an employ at BMW Hams Hall thought I might have got a slight discount but not even a drink.

Service

As above

Service

The bare fault indicator light was not corrected at first, and the boot would not open subsequent to receiving the service. We had to return the car - we live in Knowle, so a real hassle. However, the manager was excellent.

Service

Exactly as above, no mechanic that I have spoken to would have let the car go without checking the remaining wheel nuts, I understand it isn't included in the service but would have taken 2 minutes! I hate to think what could have happened

Service

I have never had any major issues but on this occasion when "Jacob" contacted me the day after the service and I provided 2 feedback points that required answers i am still awaiting a response which is not great service

Service

My experience with BMW garages in the northeast was patchy. I was surprised at the friendly atmosphere & the efficiency with which Rybrook handled the services & repairs when needed.

Service

Very responsive, no issues

Service

Simply made the whole process easy from start to finish

Service

Hassle free.

Service

I always get treated extremely well.

Service

Easy booking and no issues on the day

Service

Although parts were required after an MoT failure, they worked well to complete the work as soon as could be and the loan car facililty reduced the inconvenience.

Service

Amazing service. Rybrook is my preferred partner - and to be honest comprehenshively beats Sytner Coventry in every single way, from service, to quality, to availability.

Service

Well looked after

Service

Car was ready on time

Service

In addition to the above points - when I went to collect my car I was told it had not yet been valeted, and if I really wanted it doing it would mean waiting another 40 minutes. I was made to feel like I was burdening them and should have said no.

Service

As previous answer.

Service

Delay in registering meant lower than normal service

Service

Service completed on time and very helpful and efficient staff

Service

Excellent from start to finish

Service

Not 100% satisfied. Our car was not cleaned very well to be honest, quite dirty & we never had paperwork detailing what works had been carried out?

Service

As my first reason. No problems for me.

Service

Staff were polite and friendly. Work was done to time and quoted price. Car was returned spotlessly clean.

Service

All good.

Service

The work was carried out exactly as agrred

Service

I think it speaks for itself.

Service

Service was technically completed but seemed to be very expensive.

Service

Peace of mind that my 335i is being properly maintained.

Service

Very pleased. Organised well.

Service

The staff know what their doing

Service

The level of service was outstanding, I was well looked after and the work was carried out in plenty of time

Service

Nobody likes it when their car breaks especially before a holiday but my car was diagnosed and repaired in just a few days despite requiring major work and I was kept on the road through. Impeccable service

Service

Easy to contact - got a convenient slot and able to work online at dealership

Service

Helpful staff

Service

Everything was fine

Service

difficult to find a fault

Service

as usual very efficient.

Service

Managed to look at an issue with vehicle and not charge me !!

Service

They fixed some issues without question and were apologetic for the errors made when I purchased the vehicle. Considering the error, it would have been nice to have been offered some complimentary products by way of apology.

Service

Because I am very happy about the way I was treated by everyone at Rybrook, Warwick.The fault has been corrected and I have got my car back. Problem solved.Fir all the reasons quoted

Service

Handled well from initial problem to completion

Service

Based on experience.

Service

Bonnet only latched on one side valet 'good enough' but no better great furniture in recep[tion/service but little customer rapport tried to interest my wife in an i3, but absolutely no new/used sales assistants had any interest

Service

The whole experience was what I would expect. They delivered.

Service

Michelle Fall dealt with my repair booking and was extremely helpful and competent. I had a deadline for the work to be completed as I needed my car to travel abroad. Michelle pulled out all the stops to ensure that the work was completed on time.

Service

The service receptionist was very helpful, although there was a mix-up over the type of booking, and I had to wait to be seen. Sytner Swansea gave better feedback, but Warwick was OK

Service

Great salesman (David Preece), looked after me from start to finish! Even when I had a small problem, it was fixed quickly and I was not inconvenienced at all.

Service

The service experience was very good

Service

Kept me upto date

Service

Problem was fixed quickly. No hassle, great communication, superb courtesy car (7 series!)

Service

car fixed, courtesy car excellent and customer service flawless

Service

Veh serv by you, have extended warranty, tyre/alloy cover. Serv before last, enquired about alloys for touch up,told can't fit in, dept was busy. Serv just only 2 out of 4 alloys allowed warranty limit. Could of had 2 last serv & 2 this serv, unhappy

Service

Electron panel

Service

Pleasant and friendly staff good surroundings and efficient service.

Service

Everything was done in a timely way and the car looked beautiful, having been washed and vacuumed as well.

Service

From the friendly welcome at reception to the excellent personal service, nothing is too much trouble for the team at Rybrook Warwick.

Service

no problems or issues at all

Service

Recognise the fault immediately fixed quickly

Service

cost is high

Service

Generally very good but kept completely in the loop on Saturday morning.

Service

Ryebrook are very good. They get things sorts for me.

Service

The team recovered from this by being apologetic and really kept apologising. But the original service was disappointing

Service

Service was okay, when you get your car serviced yearly in the same garage (Worcester) expectations will be the same or met but never happened. My car wasn't even washed after service, it was pure business in that garage.

Service

service was excellent and was kept informed of the progress of the work being done, felt like a valued customer

Service

No hassle at all with the car being picked up and returned, and very clean throughout.

Service

Excellent communications, always kept informed of service progress.

Service

Because it was quick & easy

Service

Easy booking process, convenient courtesy car, helpful staff.

Service

Very friendly staff, excellent facilities

Service

All good but the car cleaning was sub standard.

Service

I agreed to wait the anticipated 1.5 hours after dropping the car off at 8.30am to change my rear brake pads. By 11.00am I had received no update so I approached the service desk when it was obvious the car was available half an hour earlier.

Service

The hassle to get booked in for a safety recall was ridiculous

Service

Good friendly serviceand quality of work good but I had to ring to determine return time of vehicle.

Service

A ninety minute appointment turned into two-and-a-half hours and I was not kept up to date

Service

Could not have asked for a better level of service from arrival at reception through to the completion and return of my vehicle.

Service

I have used this dealership for purchases and servicing for over 10 years and wouldn't go anywhere else

Service

Work done to a good standard

Service

I would normally respond by saying 'Completely satisfied' as the work carried out at this Centre is usually very timely and efficient. On this occassion the service itself was fine. However, I did experience a problem with my Engine Management System

Service

No one called back to book service. Impossible to book service on line. Price was extortionate and when I asked, only reason given was that it needed a microfilter. That did not justify the overall cost and demonstrated no understanding of the fees.

Service

Rybrook are awesome and have always looked after me. Even though I'm no longer living in the UK they still look after my car.

Service

Not 5/5 as the software update lost various of my settings e.g. seat positions.

Service

Steve in aftersales, James in sales and the service team all v helpful. All the centre console rattles sorted.

Service

Great service again!

Service

The car was collected exactly as promised and returned earlier than expected in clean and fully-serviced condition.

Service

Wasn't explained completely the extent of my works carried out to the vehicle. I have now lost a permanent operational feature on Locking system that was extremely useful.

Service

Great customer service...

Service

The service was completed efficiently; I mentioned that my number plate was delaminating and this was replaced for me.

Service

Friendly professional service from all levels of staff, nice area to wait (wifi, drinks), great communication when collecting car (called day before)...

Service

Generally good service, but let down by carelessness

Service

Didn't fix the low coolant. I received a text asking if everything is okay I replied saying no and have heard nothing since

Service

Again sales team..had a z4 to maybe trade in against a new one Sales person gave us a ridiculous low price and no follow up on a 46 k car So we went to another bmw dealership which was better all round and we bought the car So not good rybrook

Service

Very Efficient, not pushy

Sales

As said earlier both Zoe and Jon have been exceptional. I was tempted to go to another dealership due to the distance but due to the level of service given I stayed with Rybrook and was not let down at all.

Sales

Despite my vehicle not being ready on the originally forecast date the staff were very helpful by providing me with a hire car up until my vehicle was ready to collect.

Sales

Sam Smith and Sam Probert were very professional, informed and efficient

Sales

The whole process was very good.

Sales

the sales team have been excellent, always made welcome by all staff, especially the front desk staff, the service team know us and always say hello, the sales team also now us and are always friendly and take time to speak to us

Sales

Swift deal with very little

Sales

Sales team couldn't do enough for us

Sales

I have dealt with Jon Wilkinson Senior Sales Exec at Rybrook for the past 6 months since he took over my business from a previous sales person and made the buying process very simple

Sales

All staff very helpful especially sales executive.very happy with whole experience So Far.

Sales

There was nothing to fault. Service by all members of staff was perfect. Everyone was very accomodating and very professional.

Sales

Very knowledgeable salesperson (Akil Blake) and the BMW Genius (Can't remember his name sorry) was great too.

Sales

We weren't pushed into anything we didn't want

Sales

Akil delivered exactly what he promised

Sales

Promises kept. Geat handover. Knowledgable staff

Sales

the focus and customer service exceeded our expectation

Sales

Service was good

Sales

Great service

Sales

The car arrived early

Sales

All very clear easy and user friendly. No hassle.

Sales

The staff were very attentive, friendly and helpful.

Sales

Excellent service all round

Sales

Really happy with the service I received. James was friendly, knowledgeable and not too pushy. He found me what I wanted.

Sales

For a premium brand and paying a premium price, my hopes were high of an overall good customer service experience - the sales element / test drive etc was fine, no issue - the order placed & deposit paid the communication from the dealer was poor.

Sales

Jon Wilkinson made the whole process very easy. From my initial email queries to face to face to face in the show room. My questions were answered quickly and I felt confident Jon had a good knowledge of what he was talking about.

Sales

Superb car. Superb service from Jason.

Sales

Friendly, attentive and knowledgable staff in all departments.

Sales

Purchased through Jon Wilkinson who went over and above to make my experience of purchasing a new BMW memorable for all the right reasons. Professional and attentive at all times I would not hesitate to recommend Jon and Rybrook Warwick to anyone.