i waited while the car was serviced and it did not take too long.there is also a very good waiting area with free coffee and other drinks - also papers to read and tv.
as above, waiting area as a little cool due to air conditioning
Perfect customer service and care to my car
quick, good value and very helpful
I appreciate the cost of repairing the airbag fault to be quite considerable but the cost to replace the brake fluid was too high.
Nothing to complain about and in some cases above and beyond.
Quick and efficient and polite.
Work done on time and price as quoted
The service team at Rybrook have always given me excellent customer service over the last 10 years and its one of the main reasons I have remained a bmw purchaser .
Excellent customer service from all staff and made to feel welcome and that they wanted my business.
Every thing done correctly. On time. Car spotless when handed back
Flawless, and the car was very well valeted as part of the service.
Always a struggle to find somewhere to park on arrival at Warwick.
I have found the service to be efficient and honest.
My car failed it's MOT..I was provided with a loan car for the day and my car passed it's MOT later that day.
All of the staff were very friendly, efficient and kept me informed at all times. The work on the car was very satisfactory.
Recent work was done promptly and efficiently. Only issue was with the post-vacuuming; caused a problem with the airbag warning light staying on, which caused me 25 minutes delay whilst it was fixed. Have had issues caused by valeting before.
Excellent service, was able to work in comfortable surroundings whilst waiting. Service itself was excellent Rybrook team identified and corrected an issue with the car suspension without adding significant time or cost to the service
Could have more service loan cars available
Streamlined and efficient
They did the service and MOT, and cleaned the car, then gave me the notes on the service to show what came up. That's good, pretty standard.
Service plus remedial work items were properly handled, and Jodi Wilkinson did what he committed to do. My vehicle was ready for collection at the pre-arranged time.
Service done quickly efficiently and politely
Rybrook did an exceptional job of resolving the issue of my vehicles bonnet, which was due to poor build quality.
I expected a good experience when having my car serviced and I got it
Welcoming and very efficient service.
As soon as you walk through the door the experience begins. Warm welcome, no judgement, like Id experienced with other brands. Very easy to deal with and the best courtesy car Ive ever been given : 530D M sport. Might upgrade next time
Very smooth visit, MoT completed well within time I was told it would take.
Efficient, courteous service.
Rybrook Warwick have been my BMW dealer for close to 10 years and over this period of time I have found them to be reliable and helpful
Always treated with upmost respect and always has a great feeling when walking in
Good service from all staff but particularly from David Preece, good product and smart people and premises.
Very good customer service and looked after car very well.
This is my second BMW that Rybrook have serviced the experience of dealing with Rybrook has been very good over a period of 9 years..
Staff all busy but not much waiting. Service quality fine....
Friendly, welcoming service with excellent Communication. The whole team no matter who I spoken to were helpful and made me feel like the service they offered was special to me.
As above, plus the staff were very friendly.
Service was great although there was a queue to check the car in and out at the service desk. Guess it was the busy time of day.
Everything done on time and staff very welcoming
Collection and delivery was as stated and full information on the service and recalls explained
Service advisor was great, but haven't heard back about my broken wind deflector and my broken seat still isn't as it should be.
Basically as above, but will add that when Rybrook have not got a courtesy car,one is sourced from "Enterprise" & this is the only time when problems occur.Regrettably not enough room here to list what Rybrook & myself have had to putup with.
Took more than one day to complete the work, by I was kept informed and car was delivered back to me.
They were able to perform some of the service tasks needed but they left it till late In the day to inspect my car so not all the addtional work identified could be completed.
They make it really easy, pick up and drop back, and an update phone call
Listened to my problem and this was corrected
See above. Attention to details and customer satiafaction
Very good service. From being greeted on entering the dealership through the whole process very good service.
Everything was as one would like
The answer speaks for itself.
I had called with an issue I have experienced since I had brought the car. The service guys got myself booked in for the same day and I also got the vehicle back on the same day.
I found my visit to Rybrook Warwick a very positive ex.
Steve Collett, in difficult circumstances, worked very hard to ensure a satisfactory outcome which he achieved in spades - I am genuinely impressed.
Service a bit expensive. I also requested and received a body shop quote. I have used the body shop several times before and, as always, the service was particularly good.
The service and repairs were done in accordance with your service manager's explanation.
The service experience has been reasonably positive however I feel that a call earlier in the day to say when/ whether the car will be ready would that day etc would be beneficial to the customer.
I was kept communicated with throughout the process and advised on any further work and costs.
I was kept fully informed by your friendly helpful staff.
Excellent service from BMW Warwick. The only slight blip was the returning of the hire car, but this was quickly sorted.
Done the job it good time and completed in the Time to suit me for collection
Kept waiting on arrival but otherwise good.
The service was outstanding.However I was first told I had an oil change and on the day of the service I was told it was actually a full service and the bill would come to £999 pounds which is a lot to stomp up with at short notice.
Great team and very polite. Very quick to respond to requests.
No hiccups date was given and everything went to plan
Excellent service from everyone involved from start to finish.
Matt keep me informed of the delivery date, giving me time to plan to collect and also information about how to hand back my old car
This is my 4th purchase from Rybrook BMW and I believe customer loyalty is important. I am always made to feel that my business is welcome at this most professional of dealerships.
Rybrook Warwick
Warwick
