Small issue with service indicator not being reset is the only reason I did't give Completely satisfied
The service provided was excellent, staff brilliant, I am still however worried as my oil light keeps coming on. This has been checked three times now and all allegedly is fine however the problem persists.
Brilliant customer service
Service was great staff very good. I waited while my car was serviced and found the music intrusive while trying to work
I felt the problem took an unreasonable amount of time (7 days) to resolve given the solution was a software update. The brake pads were also changed without Rybrook contacting me to ask me if they could carry out the work.
Excellent service done to timescale promised on booking. Friendly and polite service team. Very comfortable waiting area with excellent facilities. Car returned spotless after being vale tend.
They did the work quickly and kept me informed.
Personal attention from Mark Barrett
Always given first class service
Everyone at Rybrook I have come across was very professonal and friendly, willing to help. Great customer experience.
Everything what I wanted done was completed to a high standard .
As a mother with a toddler I need a car during the day. Its a shame it's such a struggle to get one as a pick/up drop off. Service is quite pricey compared to other makes for an base level car.
When I phoned back to try and get help , there was no prompt response. I was always left waiting.Nobody rang me back.
Quick - love the quick drop off
Excellent service from Steve Collett First class
The warranty work was carried out without issue. However I also asked for a quotation for bodywork repair and now three weeks later I have not yet had a response.
Work completely to a satisfactory standard in a timely fashion. Good communication from the service department.
TPMS light had come on along with a message on the dashboard stating that the sensors are unable to read tyre inflation (most likely due to fault as the tyres are inflated). I asked that this be looked at but when the car was returned, it came back.
It was only an MOT but to the best of my knowledge everything is fine
The staff were very easy to deal with and I felt valued as a customer.
I was booked in at short notice for a service / MOT without any fuss
The car has been back in several times to address the same reported faults without resolution. More recently, my car was damaged while in your care and although the issue resolved, it was implied that you had no responsibility for the damage.
I was escorted to the car, on completion of the service, given the keys and advised all was well. I excepted therefore the paperwork to be in the car. It wasn't, I had to tel. & have it emailed to me.
Staff are always very friendly, helpful and efficient.
Service carried out in a timely manner together with good refreshment facilities whilst I waited.
As per above - I have had an issue since day 1 with the vehicle that no one can seem to resolve nor seems interested in resolving.
The staff at Rybrook are excellent.
Clear explanation for work required and promptly undertaken
Helpful staff. Comfortable waiting area with ability to continue with work activities.
Service was double the price of online quote in line with what the service indicator said was required.
Everything was completely quickly and efficiently.
Mot is done as per expectation
Staff are helpful, good communication
Swift and professional service
I thought it was all fine until I got my car back and found that my rear wiper was broken, car was filthy and that I requested my alloy to be refurbed to then get my car back to find out without the infromitice of your staff to find my alloy damaged
Prompt service completed on time.
From booking to vehicle collection, end of warranty service, M.O.T. and delivery I was very pleased with service I received.
Michelle Fall was so professional and polite. The staff a polite and professional . I can go to my local dealer where i live but choose to take my car to Rybrook BMW as the staff are very polite and friendly. They give you more than 100%.
I booked a Maintenance Service and explained at the same time that I needed a tail pipe sleeve replaced. I had to return to have the tail pipe fitted. This was inconvenient as I live a fair distance away, particularly as it took over 1.5 hours.
This was my first time at Rybrook and I will always use them from now on. The team at the dealership was excellent especially Abbie Scarrott. She made me very welcome, and was very open and responsive to my car's needs.
Cannot say anything negative about Michelle Fall or David Preece or any other members of Rybrook team.
BMW Rybrook's service was ok but the billing issue (see comments above) was very disappointing.
Service experience, having a pleasant and quiet environment in which to work while I waited and fixing the only fault I have had in the car.
Efficient, helpful and good quality work
Michelle made me feel as if she really cared for my needs and wanted to make me happy
Booked the car in. Left the keys. They drove me round to a little snack bar. Didn't pay though. I came back sat around for a while. Car was ready. Paid up. Spoke to sales executive (not a salesman) about my new car then drove home. Good
The team at Rybrook Warwick are so friendly and helpful. I feel my car is in safe hands with them.
They where courteous and professional and understood what was required. They kept me informed throughout the period that they had my car.
From start to finish advice and workmanship really good
They are not sure they have rectified the problem
Due to the reasons above;- Michelle at no stage brought this to my attention even when She walked me out of the showroom to my car. Were it Not Possible to replace Only the towing eye cover in Carbon Black ,why wasn't this discussed with me before ?
I have no complaints at all
Friendly and efficient service.
Efficient booking and confirmation reminder, Efficiency of reception. The service advisor's courtesy, diligence and knowledge and arranging access to a technician for a query on a fault. Courtesy rides home and return a bonus.
Met my expectations of the level of service provided.
Did what they said they would do.
Prices not matching online booking, argumentative staff and unfinished work makes for a unsatisfactory chore of getting your car serviced.
all our questions were addressed and communication with us throughout was very good. Thank you Hannah
Always very pleasant at front desk and at service desks. Welcome seating area with drinks etc. Nice to have the car vacuumed and washed before receiving it. Always such friendly staff.
Service consultant extremely helpful and obliging and the vehicle was returned on time and Clean
Prompt courteous and professional - keen to receive opportunity to further extend the service plan
Very good service on the whole. Only item to complain of is that a clutch wear index reading could not be taken from my E61 M5 but this is a minor point.
Superb service. Collection from house, and return of vehicle. No problems, all very efficient, friendly and professional
because you have always been so, that is why we use you.
Fixed the problem at no charge, nice clean car inside and out when collected.
Great, well looked after by Michelle
The service Dept always there to help me,especially Mark Barrett and Steve Collett,since the passing away of my husband they have been so kind and helpful to me.
Professional and helpful.
Service carried out on time and to quoted cost.
It would have been more but I was being pushed to have some new front tyres when the old ones are not worn out yet. I would have had them replaced if the price had been more competitive.
I had my car back in 10 days,impressive. My car was scratched on the bonnet while I had this repair.They forgot to screw the wheel arc liner,I had to come back there,then I found other issues engine bay stabilus damaged and rattling engine cover
Prompt service times and very transparent on the issue found. Jacob was great at providing updates on the engine remediation.
Despite numerous emails and phone calls I still haven't received a copy of the paperwork, receipt from the service I had done on my car.
Upon picking up the car we were kept waiting, which was most unusual! The customer service representative seemed more interested in a social conversation then dealing with us. One of the general reception staff sorted the problem very professionally
The quoted cost of the service was underestimated by c.£150. Also the service adviser, when asked why one tyre had worn excessively on the inside edge, replied "it's one of those things". That's unhelpful and lazy. Tracking is likely to be out...
Every stage with this garage was carried out in a first rate manner.
Some bodywork scratches after the car wash. I was given an invitation to return the car for polishing
Work done on time, below quote, friendly professional service
I was able to book the car in very easily and on my day of choice and the work was completed quickly and to the agreed price.
Same as above. Its an exceptional dealership in my experience.
Very poor communication when i collected the car, i had to wait for over 30 minutes. Also, false claims we made about the condition of my car. Ie, told i needed new tyre, when new ones were fitted 2 weeks prior.
Excellent service throughout, Steve Collett is an asset to Rybrook Warwick.
A recurring problem. When I came in to discuss for the 3rd time had to wait 20 mins for initial discussion.
Spend weeks chasing for report. Had to turn up on site to get past Jacob. A senior service engineer said they didnt know I wanted it removed - asked for keys and returned it fixed in less that 10 minutes
Efficiency and staff attitude
Only problem was I booked a courtesy lift with the service online, but when I rang to confirm there were none available. Otherwise all was perfect.
Extras I thought where included not there
Took time to go through the controls of the vehicle, and explain various services / technology available
Team are great. Having had Warwick look after two previous BMW, the attention to detail and experience is just as great
Jon Wilkinson made the experience very easy
Spec changed by factory, was not able to check progress of order unless I rang, car ordered 14th November, had email "your new journey has begun" 6th March followed by "Handover" email 16th March. Wife bought an Audi in 2018, much better process!
If I'm not happy the I walk.
Jon was very willing to fit in with my diary and he presented the options available to me very clearly. Adam demonstrated the features of the car in a very empathetic manner.
Everything happened to schedule.
It was concise, Jason Thompson kept me up to date with everything throughout my journey.
Two way communication gave me just what I was looking for
I couldn't have choosen better
A very pleasant experience dealing with highly professional and knowledgeable individuals
There were no negative experiences through out all interactions. Staff were always friendly.
Extremely helpful Executive James Simmons, He helped my Husband make the right choice.
Sam Probert, the sales guy who dealt with me at the dealership was polite, efficient and organised. In contrast to some other sales people I have dealt with (notably at BMW/Mini) he was honest, straightforward and easy to work with.
I was kept well informed throughout the process.
James Simmonds ,Sales Executive gave a true five star service whilst changing my car. Daniel Franklin also worked hard on delivering my new BMW. The Sales admin team were however sadly lacking and made several mistakes.
Akil Blake was very helpful and knowledgable. It has been a while since I last changed my car and he had arranged for my new car to be covered so he could do a big reveal, a nice touch and very thoughtful.
Easy to deal with. Helpful with test drive options. Purchase was made very quick and easy whilst at the same time being thorough. Delivery - car was immaculate and received good instruction on features
They handled an extremely difficult situation caused wholly by BMW UK very well
Everyone was very attentive polite and friendly.
i wouldn't be back unless i thought this
Everything happened as discussed. I like people doing what they say they would do!
Rybrook Warwick
Warwick
