Service carried out on time and to quoted cost.
It would have been more but I was being pushed to have some new front tyres when the old ones are not worn out yet. I would have had them replaced if the price had been more competitive.
Prompt service times and very transparent on the issue found. Jacob was great at providing updates on the engine remediation.
I had my car back in 10 days,impressive. My car was scratched on the bonnet while I had this repair.They forgot to screw the wheel arc liner,I had to come back there,then I found other issues engine bay stabilus damaged and rattling engine cover
Some bodywork scratches after the car wash. I was given an invitation to return the car for polishing
The quoted cost of the service was underestimated by c.£150. Also the service adviser, when asked why one tyre had worn excessively on the inside edge, replied "it's one of those things". That's unhelpful and lazy. Tracking is likely to be out...
Upon picking up the car we were kept waiting, which was most unusual! The customer service representative seemed more interested in a social conversation then dealing with us. One of the general reception staff sorted the problem very professionally
Work done on time, below quote, friendly professional service
Every stage with this garage was carried out in a first rate manner.
Despite numerous emails and phone calls I still haven't received a copy of the paperwork, receipt from the service I had done on my car.
I was able to book the car in very easily and on my day of choice and the work was completed quickly and to the agreed price.
Same as above. Its an exceptional dealership in my experience.
Very poor communication when i collected the car, i had to wait for over 30 minutes. Also, false claims we made about the condition of my car. Ie, told i needed new tyre, when new ones were fitted 2 weeks prior.
Excellent service throughout, Steve Collett is an asset to Rybrook Warwick.
Spend weeks chasing for report. Had to turn up on site to get past Jacob. A senior service engineer said they didnt know I wanted it removed - asked for keys and returned it fixed in less that 10 minutes
Efficiency and staff attitude
A recurring problem. When I came in to discuss for the 3rd time had to wait 20 mins for initial discussion.
Only problem was I booked a courtesy lift with the service online, but when I rang to confirm there were none available. Otherwise all was perfect.
I have paid for a battery that i dint need and my original problem was not sorted.
Pleasant knowledgeable staff, all requested work carried out, car returned ahead of expected time.
Promised time to delivered time was different thus not fully happy
Slow to diagnose tyre pressure warning problem, resulting in very high repair bill.After more than twentyfive years loyalty to BMW ,purchasing at least ten new cars over this period, I am considering whether to continue as a customer.
It was a one off, but all the packaging and some tools where left in my car. All the team I engaged with were very helpful and wanted to put me first.
I was completely satisfied
Good service, friendly and responsive.
Great customer service from booking the car in through to collection
Service good, software updates completed (although I was not informed beforehand that all saved data would be cleared!)
My car was sorted, and I was back on the road with a new tyre fitted, and the car fully valeted at the same price the HIgh St tyre service companies would have charged for the tyre alone.
See previous comment. Just too much waiting around for you to deliver a 'personalized' experience. This is not what customers want.
Once again I have felt like I was an interruption to their day not a customer. My car is working thankyou
friendly and professional staff.
Easy booking process and comfortable waiting areas, with WiFi and coffee and snacks. Efficient greet and execute processes.
Of all the local BMW dealers that we could use I find that RYBROOK are head and shoulders above the others. This is very definitely one of the main reasons we are purchasing BMW products.
Dealt with promptly with waiting time very acceptable
Car not ready at agreed time
Did all promised and cleaned my car too
I would rate at 90%, as a few items were below expectations. 1) Cover was left off the diagnostic socket (near bonnet release). Later found in cubby hole in centre dash! 2) All rear seatbelts were left connected (I assume for test?).
Car was in for first MOT and brake fluid change. Also mentioned and later shown to the techy a whining noise the car is making when put into drive/reverse. Still making the noise.
Overall very good. My one quibble, could have valeted the interior of the car better.
Kept informed if progress throughout day which is important.
Everyone from the receptionist to the service staff seem confident, committed and helpful
Good staff kept me informed along the way
Because I have every confidence that the car will be serviced correctly.It was also completed in a satisfactory time.
The dealer diagnosed and repaired the car very efficiently.
all staff are polite and attentive , no pressure sale staff as well when purchasing vehicles - no compliants what so ever
The complete package, brilliant service !!
Excellent, I wasnt able to delivery car it was collected serviced MOT returned cleaned, whats not to like
They did exactly what they was asked ina friendly professional way
Always made to feel welcome and obliging with lifts in to town while we wait for car to be completed wether its a service or mot.
All 6 staff I met were excellent. Reception, drivers, Service, Parts, and engineer. This culture has been pretty consistent over many years.
Efficient, courteous and customer first.
Service personnel in the morning were brilliant, organised a same day warranty repair, kept me informed. The service personnel in the evening were disinterested, explained nothing about the cars end of warranty check findings.
From the welcome received upon entering the showroom to the outstanding service received from Mark in the aftersales\service department I felt that my business as a customer actually meant something to the Rybrook team.
The last time that I used rybrook Warwick was Three years ago but the serviceAdvisor remembered my name.good customer service.
Could not fault the customer service experience received
Helped all through the process and went by beyond expected levels
Great service and kept up to date on progress throughout the day.
My car was looked after very well
Because it's the service was excellent
Mostly satisfied, would be fully satisfied but for my car having a couple of minor issues since coming back to me.
A bit opf a mix up on the order of a spare part meant that it had to be re-ordered and rescheduled after sitting for nearly two hours in the dealership - could have checked this on my arrival. Thats said the follow up work was to the expected std.
Did what was needed first time on time
They identified that I needed a service so saving me money and time. I had booked in for a winter check which I consequently didn't need. They were, as usual, helpful and friendly.
The work was exactly as agreed
It was completed quickly and efficiently
My Mini is eligible for complementary MOTs - confirmed by email this time - but charge was made. Happily withdrawn, although I did pay the charge for the last two years.
Everything completed to a high standard.
Great communication and on time.
My experience was great warm and welcoming staff, I must say A young lady called Michelle Hall only been a few months with Rybrook was so nice understanding and so professional kept me in the loop what was going happening Thankyou Michelle
Warm friendly service with minimal waiting time.
Good service and good turn around time.
No problems, helpful updates.
I arrived to collect my car at the time advised, but ended up waiting nearly 30 mins despite the car being outside on the forecourt.
Happy with MOT protect but service took an hour longer than I was told, coffee machine was broken and my keys were lost for a small period.
You delivered what you promised
The car had a number of warranty issues and a service dealt with, it was done quickly and easily. My only quibble is that there are many new staff who need some training and not to jump to something not being covered under warranty without checking
All I needed to be done was carried out efficiently.
Because I was very satisfied!
Quality products. Knowledgeable friendly staff
I left the car from 8am , I asked to look at a scuff on the bumper and give quote. I picked it up at 4pm they hadnt looked at it so when prompted, someone went to look and said they would email me. They did, I might have said yes there then though
Had to return car as bonnet was jammed shut. But this was fixed quickly while I waited.
As above. Workmanship excellent, back-up not.
They dealt with my problem very quickly and efficiently.
Generally good service, however I did have to chase several times for progress and work took a bit longer than anticipated
Was kept up to date with delivery progress
Amazing experience throughout
Doesnt want to liaten customers
Came across very professional and helpful.
Well informed throughout build process and verygood collection arrangements
Would give a 5 star but slight `irritation` that time scales were missed and had to repeat minor detail requirements.
It became available on time and in good order. Also the positive and friendly relationship with the salesman continued.
Always helpful when buying a car front them
As mentioned for Question 1 every little detail is taken care of and all the staff we came in contact with were really very helpful and courteous.
Special thanks to James Simmonds at Rybrook Warwick who supported excellently through the whole process.
Sam dealt with this very professionally and efficiently
We found the Rybrook Warwick dealership a clean and pleasent showroom, we were left to look at the vehicles ourselves before being able to discuss the details without being pressured all of the time.The sales personnel were very pleasant and helpful.
Delay by 6 weeks marred the experience
very satisfied indeed with the whole experience.
Helpful and not pushy..... I swapped dealers from Coventry to Warwick as Coventry were more interested in making a sale than finding the car I wanted
Rybrook Warwick
Warwick
