Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Jessica at Rybrook Warwick made the experience easy and ensured I was informed of the cars progress, she was willing to go the extra mile to make a great service an exceptional service.

Service

Excellent customer service from the staff and my car was finished within the specified time.

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Always great. Staff members call with updates and any additional work that needs to be carried out. Just fab!

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Good availability to suit me

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Service manager Jack Rawlings excellent

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Repair carried out efficiently and quickly.

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Service received from staff was as expected and previously advised. Helpful and courteous throughout.

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Helpful staff right from booking to actual service. Kept me informed and car was ready in 90 mins as advised.

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Helpful, professional

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Good service given for recent work completed on my car at short notice

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Great welcome, follow up

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Tom at Rybrook L/Spa was brilliant. He saw us at short notice because our car was making a funny noise and went above and beyond to find parts quickly and at a very competitive price which made the difference to us keeping the car (it's quite old!)

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They have always done a good job on my BMW

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Always been well rested and staff attentive

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Everything as it was promised

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Specifically for your colleague that I saw, Verona Smith, she was knowledgeable, very helpful, polite and friendly. The service itself took a bit longer than I was expecting, but did get sorted (along with a tyre that needed replacing).

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All work completed

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The service was completed on a timely and efficient manner. My car has run excellently since the service and was given a thorough clean!

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all good. superb organisation

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Just really professional and helpful

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Problem solved but additional parts required so car in garage for two days

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Great service great Curtesy car

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I could not have wished for better service than what I received.

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Over the years I have dealt with two of your outlets. In every instance the standard of help, politeness, interest of staff has been exceptional. By today's standards you could be set as an excellent example of how a customer should be treated.

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Exceptional personal service and arrangements

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I have taken every opportunity to praise and thank the Rybrook team throughout my ownership experience. They have been fantastic.

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Same reason as above, the staff were also extremely good.

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Very satisfied in and out in no time thumbs up for great service

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I am always very happy to bring my vehicle to Rybrook Warwick as you are always treated courteously, and like a member of the family. Politeness and attention to the needs of the customer are observed impeccably.

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Very good service.

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All the work on my car was carried out as requested and I was kept informed of everything. Also, I was invited to bring the car back if the work carried out did not resolve the issue.

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Good communication, nice waiting area to work from, competitive price on the additional work that needed doing.

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Service staff excellent, being both friendly and professional consistently . A minor problem post service rectified immediately.

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The service was prompt and on time as promised

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Brilliant

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Excellent.

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Regularly kept updated until the service was completed.

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Our vehicle was in for its first MOT and also a check over before it came out of warranty. We were unhappy with one aspect of the vehicle, this was pointed out to the service representative, the necessary action was taken to rectify the issue.

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Seamless throughout.

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Tom Leach in the servicing department at Wybrook Warwick, was very helpful with an insurance claim, after a mouse chewed wires in the engine compartment of my car. He made sure that the car was mended in time for me to go away.

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Tristan was very helpful and professional

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Sorted my problem

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Tom who was my service manager has given me faith in BMW after going out of his way to help and assist me with the service process

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All great, only small negative was that my car wasn't diagnosed until late in the day/the second day so I had to leave it overnight. But it was worth it.

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Good friendly service would have been higher score, unfortunately no valeting available

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Never an issue and I've used Rybrook for years

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My needs and expectations were managed very well because of the clear explanation of the process both before and after my visit. My car was very well presented after the service, I was particularly impressed with the thorough wash and vac.

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Very courteous and informative

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Very prompt and good quality of service.

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Excellent reception and service greeting and updates

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Verona Smith was really helpful . Explaining the process concisely and really making me feel comfortable . A grrat ambassador for the BMW brand

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The video of the vehicle check was very interesting and was helpful

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Always given excellent service

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You were able to solve the problem with my car promptly.

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Seamless service and kept up to date with progress

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no problems

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All transactions and needs have always been carried out with complete excellance

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All was great

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A contribution was made to the service plan due to mitigating circumstances

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The staff were excellent from the receptionist to the service stafg

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first class

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Excellent culture and service. The best dealership I've used - I always try to go there first - even though it's not the closest.

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Detailed review of service. Good use of documentation and video services.

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Professional and friendly service, completed within the time estimated. Also resolved queries after the service.

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Good service

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Staff very friendly and helpful

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Very friendly.

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Always receive first class service great to deal with and I am always pleased with the great service I receive - if there was 10 stars I would give 10 out of 10!

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As above and also put a good review on Google to show my appreciation.

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Efficient service and at reasonable cost

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The service was carried out as requested, a suspected puncture was confirmed and a new tyre was fitted

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Quick and efficient as usual

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I was welcomed, car serviced on time and returned clean.

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Helpful staff, good communication, clear pricing, very helpful to have pick up and delivery from my home.

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Great overall service and communication, Jess in the service team was exceptional.

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As said above I'm always pleased with what is done & how they deal with me.

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Nice waiting area for me to work while waiting.

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Car was returned clean and polished I received excellent service from the young lady who was dealing with my car ,she was very helpful, friendly ,flexible and a credit to your company.

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One of the best ever over 5 decades

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I was very pleased with the way the needs of my car were dealt with.

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Service promise was fulfilled.

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See above plus helpful and polite attention from Tristan. Cleaned returned after cleaning inside and out.

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Staff really helpful and explained extra work that was needed.video of repairs v.good

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Excellent customer service

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I have used this garage for 10 years and the services level has always remained very high

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Fast and professional

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Did what was expected, plus found another issue that was soon sorted. Good value and excellent service.

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Friendly staff and high quality standards

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Pleasant staff, knowledgeable, efficient and proponents of customer care, you should be proud of them

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Jessica from the service desk was professional friendly and explained everything in the correct manner.

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A good standard of customer care during this Covid pandemic. All staff were wearing masks. Work required completed in good time and discussion regarding car needs explained clearly.

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Everyone was helpful! The lady who dealt with my service was professional with the dropping off & collecting. Explained it all in a easy to understand manner and helped me locate my vehicle after handing the keys back.

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Efficient

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The fault was checked out and it was all explained to us to help us make a decision regarding the car.

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No problems

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Very easy to arrange and drop off / pick up car

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Fast and efficient with and problems sorted straight away

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Nothing short of excellent customer service from Steve Collett.

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Very convenient that a collection/delivery service is now available. Car wash could have been better.

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All round good

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Verona was excellent, the most friendly and professional person i have dealt with for sometime

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Professional and friendly

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Everything was good.

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As a long standing client I was given a warm welcome and Steve who served me clearly explain everything being done and updated me on my tyre condition. The actual service was timeously carried out and the car returned to me cleaned.

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Courteous, informative and good value

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Car serviced and cleaned plus use of loan car

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Rybrook customer service people and technicians are excellent

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Very good service all details checked.

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Good all round service

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First time I've used Rybrook Warwick and I was very impressed in all aspects of the service I received.

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Started on car prompt and kept me updated all the way during service

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Saved me a trip coming back.

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the best BMW dealer i have dealt with so far for BMW

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On my last visit I was dealt with by Jessica Cann you gave me 5* service. She handled everything excellently. Its people like her that give make me go back time and time again.

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Timely, polite and spot on getting things sorted.

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After another customer hit my car in the car park while it was waiting for me to collect, the service staff did everything that they could to minimise the impact on me.

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With the current covid restrictions in place I felt confident that everything was in place to protect customers and the service reception team was top notch

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Was well looked after especially under the current COVID conditions

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Professional, straightforward experience. Service video very useful. Cost of work undertaken is (in my opinion, expensive).

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Solved problem efficiently

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Jessica did once again a great job looking after me when I brought in the 225xe for a major service. There was a problem with a defunct key fob, which she resolved under BMW goodwill, which I appreciated. Thank you, Jess, you are a star.

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Much improved service with good personal attention.

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Did more than just a recall check.

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Always pleasant and effective personnel

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Nice staff

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Staff are welcoming and approachable. Staff accommodated my need to drop the car the previous evening and pick up as late as possible. Everything clearly explained. I found the face to face dealings, service video and the report very comprehensive.

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jessica was amazing

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In two words really.....the TEAM. Such a welcome! Such care! A very pleasant environment and lots of smiles.

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Attentive staff and fair prices when price comparison asked for

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All very good Jon Williams looked after me well during the sale experience

Sales

Sales service was great, Sam made sure we got what we wanted in the car, and worked with our needs.

Sales

Every aspect was done very well.

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Excellent service. Kept fully updated throughout the process.

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I ordered my car in lockdown. We came and looked at colours outside,it was a good experience. Now we have been inside the showroom it also is a excellent space with very friendly staff everywhere.

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Everything handled in an efficient friendly manner

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Although we are experiencing difficult times due to COVID, everything ran so smoothly and it was an easy process

Sales

Very well organised, despite pandemic restrictions.

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Purchase was dealt with very efficiently and professionally. Updates on delivery were received regularly, very helpful staff.

Sales

I always receive excellent customer satisfaction from Rybrook Warwick during the purchase and delivery process of my new cars in 2014, 2017 and 2021 and that is why I keep placing my business with them.

Sales

Awesome service.

Sales

Sam was excellent throughout

Sales

Tricky during Covid but found the process smooth and efficient.

Sales

Although no physical contact until collecting the vehicle due to COVID we were kept informed regularly with the progress.

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Great service, attentive and always putting the customer first. Any issues were quickly resolved.

Sales

Everything was covid safe and I felt very relaxed. Everything was explained to me throughout the process and Sam was very personable and great to deal with.

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Very helpful knowledgeable staff, had all the answers.

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Kept well informed from point of purchases through to delivery. Very professional service.

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Sometimes a little difficult to get hold of someone specific, but there was always someone else to answer or clarify any questions

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Sam went above and beyond to make the whole process as straightforward as possible and kept me informed of progress every step of the way.

Sales

Great service and a great car, so please with the car and the brand