Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good to be able to speak with same service advisor every time

Service

They were very good

Service

Always very satisfied. Excellent customer service, good prices for a main dealer. Personal service.

Service

Went above and beyond to get things ready for an international trip

Service

Polite and efficient

Service

Good welcome, kept upto date with MOT progress. Even though I had cleaned the car before the MOT as I usually do. It came back cleaner than when I took it. Thanks

Service

No problem with the service

Service

Very good customer service. The team addressed all the issues raised and liaised with the Tire Insurance company to have my tire replaced. I didn't have to do anything besides informing that I have the insurance.

Service

Apart from the recent issue with winter tyres the service has been good.

Service

Tom from Service got my car in for repair very quick and the repair took less than predicted

Service

No issues, work carried out efficiently

Service

Excellent service

Service

Good service

Service

Always deliver what is promised

Service

The service at Rybrook was excellent. Best service I've received from a garage to be honest. Friendly, professional, returned calls quickly, super helpful. Great job.

Service

The Service manager, Jack Rawlings, always ensures a superb service

Service

On this occasion I had a windscreen replaced. Steve got me an estimate very quickly and I booked it in on a day that suited me

Service

Problem with car sorted out quickly

Service

Clear communication and all tasks completed

Service

Clarity on choices and costs provided beforehand. Clear comms on the day. Work delivered to good standard. Complimentary valet. Exceptional customer care provided by team member Verona

Service

Excellent customer service

Service

Very efficient service, kept in touch and very helpful with the options available. Especially impressed and grateful to Jessica and Paul Black.

Service

Excellent personal service to support the new BMW I purchased prior to the Co-vid pandemic. Contact has been maintained and Co-vid safe facilities provided to service the car as required.

Service

Service manager very good

Service

Very satisfied and dealt with promptly

Service

Very friendly, very good service

Service

Did the work within the time they gave and also checked the car over for other faults

Service

The service was handled in an efficient and communicative manner.

Service

Great dealership

Service

Over and above service

Service

I was contacted the day before the booking to see if I could talk to the technician about the intermittent fault when dropping the car off. Fantastic. Being able to describe it first hand made me feel much more optimistic about it being found.

Service

The car was ready when promised, the work had been done and the care had been cleaned.

Service

Very satisfied

Service

Can't fault

Service

No complaints!

Service

I can't remember the name of staff members who done the handover of my car, but he explained throughly what work was carried and was really professional

Service

The service supervisor, Jessica Cann, was excellent. She has a very pleasant manner with customers and kept me closely informed all day of issues arising and work done.

Service

Fully satisfied, amazing workforce.

Service

very happy with the service and how they accommodated my need to get home in a hurry .

Service

All was good

Service

Courteous, efficient, well organised; an equivalent type of loan car provided

Service

Very efficient

Service

Rybrook Warwick have managed to source a car of my chosen spec and provided a good deal on the overall cost to change. All this at a time when cars are in short supply. This is my fifth new BMW and the last four having been supplied by Rybrook.

Service

Could not fault.

Service

All arrangements by Steve Collett were spot on.

Service

Service carried out to the Recommended by BMW

Service

Great service

Service

Keeps you informed and good value for money

Service

Friendly staff especially Georgia who was so helpful and knowledgeable from the Warwick branch

Service

Honest communication, friendly people and great facilities. My issue was fixed on the first attempt in just a few hours. Previously it had been misdiagnosed by a different BMW garage.

Service

All problems dealt to satisfaction

Service

their care and attention, very good communication from Verona

Service

Generally ,an excellent service.. This was my first service since purchasing the car. It certainly matches my previous experiences with Mercedes.

Service

You can always wait for your vehicle, in nice surroundings with coffee and biscuits job done.

Service

Exceptional and first class service from both the lady I spoke with on phone and the salesman (who lent me his own car). THAT's service.

Service

Jessica was absolutely brilliant. Very friendly and helpful and I left the garage very happy after my car was in for a service. It was fully serviced, fully working and beautifully clean when I came to pick it up. Many thanks made my day!

Service

Everything was done efficiently.

Service

Friendly staff, always helpful. Great service

Service

Easy location & lovely waiting area !

Service

The dealer service from stsrt to finish was just perfect

Service

Fantastic service from all staff

Service

Above and beyond for service and courtesy

Service

Steve attended to my requirements with an exemplary professional approach. He listened carefully to my concerns when we met, and he ensured that a complete and detailed debrief was provided when I collected the car.

Service

Excellent service provided under warranty. Car was returned fully valeted, no smears - looked amazing. The receptionist gave walking directions to the shopping centre.

Service

Again everything was as good as it could be

Service

Very nice service sales rep. It helps that the invoice was lower than expected!!

Service

Courtesy and friendliness of all staff, availability of service appointment, proximity to home. Reassurance of long-term customer relationship.

Service

Jess was excellent keeping me up to date on progress with my car. Jess went above and beyond to resolve an issue with my wheel centre caps, taking personal responsibility to resolve the issue and making sure the issue was resolved to my satisfaction

Service

Rybrook Warwick are very professional

Service

Fast drop-off, oil service done quickly, friendly and courteous staff, useful video showing me the car being serviced

Service

Your colleague Verona was very helpful and pleasant and kept me informed at all times. The issue with my car was resolved promptly and to my satisfaction.

Service

Customer service exceeded expectations

Service

my expectations were exceeded by the service given and offered.

Service

Jess was excellent. She arranged a courtesy car and ensured that the correct part was used (not easy when my car is an Alpina!)

Service

Absolutely no complaints whatsoever. Everyone was welcoming and helpful.

Service

Very happy with the service as always looked after very well by Steve Collett

Service

Any queries and questions I had were dealt with immediately. Outstanding and welcoming place to drop my car off at. Will 100% be going here whenever my car is in need of attention.

Service

Picked the car up & redelivered it. Seamless & painless.

Service

Again, the whole process was slick, friendly and the dealership were excellent.

Service

Very professional team.

Service

Positive sales experience

Service

Tom Leech my service advisor went out of his way to make the service experience as smooth and trouble free as possible.

Service

Excellent attention to detail and car returned beautifully cleaned and sanitised.

Service

The service was excellent and the repair conducted in a timely manner. The price also seemed very reasonable.

Service

Jessica Cann the service advisor was fantastic.

Service

Courteous professional and prompt service

Service

My car was taken into workshop at the arranged time and it was ready for me to pick up at the time I was given.

Service

managed to get the work done in time and sort the issue

Service

Excellent service and lovely people especially Steve Collett.

Service

Jessica, the service representative, was excellent. Friendly, knowledgable and efficient. The service was carried out within an anticipated time frame ( I was waiting), and the work carried out explained to me clearly. The price was as quoted.

Service

all work carried out proffesionally everything organised when further repairs needed

Service

They let me know my MOT was nearly up while I waited for a service, then did me a good deal on some extra services and the MOT then and there. All done within a couple of hours.

Service

I feel as if they give good advice and look after my best interests when it comes to my car.

Service

Good service. Friendly efficient staff. Nice environment.

Service

Good combs and follow up

Service

Easy drop off and pick up and totally informed of the service

Service

First class service throughout visit. All service requirements fulfilled and car returned clean and washed.

Service

Tom managed our appointment with professionalism and care.

Service

Very good

Service

Diagnosis excellent, fix problem, in budget, on time and beautiful cleaning job

Service

Always do what you say

Service

Jessica was excellent in her care and attention

Service

Everything done well, happy

Service

Professional service throughout

Service

Passed my MOT, good communication

Service

Very satisfying, with overall service.

Service

As always I find Rybrook Warwick a delight to deal with-courteous,helpful and very polite at all times.

Sales

I've been using the dealership for over 10 years, I know staff members personally, that makes a difference. Perfect service.

Sales

efficient service throught

Sales

Amazing service, Leanne who dealt with my sale after picking it up from a previous colleague who had left did a brilliant job and made hand over day very seamless.

Sales

Cannot fault them in any way

Sales

Salesmen very helpful

Sales

Very efficient

Sales

Leanne was excellent at dealing quickly with all our queries.

Sales

Very efficient handover...whole process took less than an hour and my bew car was immaculate

Sales

Great service

Sales

Great communication and service

Sales

No problems at all

Sales

Staff are all very friendly and approachable, made the purchase and collection very easy.

Sales

Paul in sales knew his stuff and listened to what we were looking for in our next car

Sales

It was a very easy procedure , even during the covid restrictions ..

Sales

I was informed throughout the process, and it went smoothly. Remote signage worked well and unveiling was exciting. Overall I am very happy with everything.

Sales

Pleasant sales experience

Sales

Sam and Shaun were very helpful and made me patient with me.

Sales

Every step was pleasurable and was very customer focused listening to my requirements and needs

Sales

Extremely satisfied from start to finish.

Sales

I think the team did an exceptional job given the Covid restrictions.

Sales

Always kept informed of progress. The Sales contact was really helpful and always had my best interests at heart. Great overall service