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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Re occuring problem with bonnet catch and ad blue was topped up and charged though I didn't ask for it to be done
Despite speaking to service dept on the phone to book in, not all routine work was booked/estimated for and this had to be adjusted on the day.
Poor service, staff not helpful when investigating issues. Had to press quite hard to get any progress. Car was not cleaned after service. Dashcam was disconnected and I was not informed. Was called to bring car in following arrival of parts. Parts
I received exactly the service I expected and paid for
Because they did everything right as expected. (although they didn't last time, hence this re-visit!)
Service carried out as per expectations.
service and mot done. only brakes needed doing.
It is not Rybrook at fault but have had issues with computer. Car returned 3x in its first 6 months-under 5000 on the clock. This is ok but never a courtesy car available so 50 miles round trip each time and no car for a day. Poor
Always a great service and very easy to deal with.
Generally get booked in quite quickly, polite staff, decent waiting area with wifi so I can work while waiting, with range of refreshments available. Car cleaned and basic safety checks done.
Satisfied with customer service and speed of service.
Always good service
They are the best,polite,efficient and very helpful,nothing is too much trouble. When you consider we are prepared to travel from Bournemouth to get our X5 serviced at Warwick it says it all Our local dealer Marshall's are hopeless.
As above, one of the main reasons for my visit was to get the issue fixed, along with an MOT and end of warranty check. The fact I'm still having issues is somewhat dissapointing.
While you wait service completed on time. Professional staff.
Was told no loan car available, but driver who came to collect my car left his car on my drive but took the key with him. Also parked it in front of my garage, preventing me using another car parked in it!
I had to wait 3 hours for what was supposed to be a 1 hour job.
5 stars for Verona - excellent. 4 stars for Service Team who resolved a specific issue with the computer but in having to fully re-boot it I can now no longer connect my phone or other devices - will not accept my BMW code. Will sort out in New Year.
Very welcoming very professional. All done to Oliver
Work done efficiently plus small additional item
service was good but as above service item brake fluid was not included in the service pack
The service from the service guy was superb
Rybrook were fast, respectful and honoured warranty without me having to complain as I did at my ford dealership
Polite, friendly staff and quick turnaround.
Dash cam was disconnect and not reconnected/informed. Wrong parts ordered on first visit requiring a second visit. Car was not washed or valeted.
I have always been very satisfied. This time just would like to mention that I was served by a young gentleman who did not come across as enthusiastic and helpful. Most likely still learning/in training
Failed to diagnose a 20% drop in fuel economy.
Almost perfect, some nightly communication issues between front desk and the service dept got in the way though.
First class communication and courtesy. I will not hessitate to recommend the service department at Rybrook Warwick.
My problem was solved and car fixed, the team really cared about what they were doing.
The express drop was fantastic and the car was completed well within the time frame I requested.
Problem identified quickly
Easy to book. Picked up / dropped off the car. Washed and Serviced. Vital ease for a busy day.
Quick waiting service
Prompt service, good waiting area and car washed free of charge.
Your customer service has declined.
Professional and fair service.
No problems for me, just took the car in for end of 3 year warranty check and MoT - free of charge - that was the bonus. Again, the service manager, although very busy, had time for me and got me through the system in the time promised.
MOT completed in satisfactory time and car cleaned whilst waiting, great service.
Free drinks and internet to keep you occupied whilst vehicle being attended to
Car came back lovely and clean and delivered on time
Always good quality service
Recall work done without a fuss and cars returned washed and clean which was appreciated.
I feel valued as a customer.
Did exactly what was required at the price quoted 10/10
When I collected the car no one could find the MOT certificate - I had to wait 20 minutes while this was sorted out. The dealer had replaced all 4 tyres and fitted runflats by mistake. I had to return the car and wait 2 hours while they were changed.
Friendly and attentive service makes it a pleasant experience.
just brake fluid service so cannot comment other than to say one presumes it is done correctly! Car returned time in excellent order, beautifully cleaned inside and out.
I'd booked myself in for the wrong type of service. They informed me before they started work on my car to check it was ok. They also endeavoured to get it completed as soon as they could as they knew I was tight on time.
Quick, efficient, collect and return, and even set the tyre pressures (the warning appeared the day before the service so I couldn't fix myself).
Completely satisfied with my visit this time.
Did a competent job but I very much felt that I was just another customer. My previous garage Dick Lovett of Hungerford provided better customer service
Everyone I met was really good at their job. Particularly Anthony (parts) and Robert (driver) but also Oliver (new?)
Good customer service
Akil Blake was exceptionally helpful and facilitated us placing the order. We are now waiting for a few outstanding questions to be answered.
Communication and updates on progress were very good
I waited 2 hours for the service - no problem I was expecting that. I then waited another 1 1/2 hours for 2 tyres. Drive home. Popped out on the Monday in the car and put it in my garage. On Friday tyre was split. Car not yet returned
Polite and prompt
The time it took and resolve the problem was minimal. BUT see question 1.
Everything went well
Was able to give me a company car for the day whilst my car was being serviced which helped me get on with my day.
received good advice. previous service dept contact has moved so pleased to establish relationship with new contact
Courteous and helpful staff throughout. Even happy to give me a lift into town.
First class service from entering the building to leaving it. Left car with staff who gave me a lift to nearby shopping centre and picked me up 2 hours later when service was finished. Couldn't ask for more.
6 years of great service
Handled everything I needed with great courtesy and professionalism.
Didn't get a walk round of courtesy car so I could check for any dents/scratches . Young chap showed me where the car was parked and said it was similar to mine. He didn't wait for me to find the chair adjustment (which, unlike mine, was electric)
Very straightforward experience and excellent service from Alvin Lee, Sales executive
Alvin the salesperson went the extra mile to find a vehicle that suited me. I had very specific requirements and he ensured these were met in a timely fashion.
Akil my sales guy was fantastic, and Georgina in admin was so helpful and friendly
Everyone at Rybrook Warwick was courteous and helpful. Nothing has been too much trouble
Good service by all
Very Pleased with Car and staff
Unfortunately I was offered a car with heated steering wheel but it arrived without it. I was offered financial compensation, which I took.
The Sales man Jon at Rybrook was great. He sorted everything out. I had previously been to Sytner Coventry and Solihull, but they really were not that interested is getting me the best deal. Well done Rybrook you did exactly what you said and more ??
Prompt, courteous and professional with the communication throughout the process
The dealership went the extra mile to ensure i was buying the right car and the sales experience from all that looked after me was great.
All went according to plan, with all promises kept.
As previously stated aftersales contact has not been great - Even a courtesy call would go a long way. Also no "gift" upon purchase - On every BMW purchase a gift was given - Regardless of how small it makes it seem more personal.
I was completely satisfied with the Service from the Rybrook Warwick Sales Executive (Alvin Lee). Our first meeting was not a pre-booked appointment but Alvin quickly identified suitable available vehicles, including the one I ultimately purchased.
Throughout the whole process I was kept very well informed. Alvin was very attentive and went out of his way to make the handover as smooth as possible - even coming in early so that I could collect the car before work.
Kate, was friendly and very knowledgeable.
Quick process from ordering to delivery