Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I asked for a quote on a wing mirror repair and have still not received it.

Service

Rude staff member who too keys, made to feel like I knew nothing about the car and had to prove there was an issue before it would be looked at

Service

The team did all they could to resolve the issues.

Service

Timing was perfect and everything was completed on time and I felt well looked after.

Service

Always good service - very consistent. Nice, pragmatic people.

Service

Evidence of high costs at the dealership. My car was not clean when returned.

Service

Steve Collett provides the highest service.

Service

No one called me after leaving a message to find out when my car would be ready so had to chase. When I did call again I asked how much for the repairs and told I'd have to wait till tomorrow so picked the car up the next day.

Service

Good reception and delivery

Service

Always very accommodating with my needs

Service

They didn't phone to say what had happened, they didn't carry out a VHC and they didn't wash the car.

Service

I have always found Rybrook to provide great service and the same on this occasion. However due to them providing great service I find booking a service is required further in advance. Well done Rybrook

Service

Service workwas OK. I just do not like the service staff

Service

Treated on a one to one basis

Service

I was told that the sales department would be open Easter Sunday to collect my car. This was from 2 independent people. This was not the case when I needed my car and the dealership wasn't open.

Service

Car still not ready for collection. However, staff have been polite and always kept me informed

Service

Warranty work requested on squealing front brakes and driver's seat squeak not carried out. Velour mat on driver's side left completely soaked, requiring 2 days to dry out. Paperwork for service pack bought on the day still not received.

Service

All the work was addressed and carried out in the appropriate time. Abbie was very friendly, professional and knowledgeable and kept me informed as to the progress of my vehicle. Thank you Abbie, good job.

Service

Would have been 5 stars but had to chase them to see if my car was ready. Service person I dealt with was on his day off and job had been given to someone else. Called enquiring when it'll be ready, as I had a 60 mile journey to get there.

Service

All good, except my wife was kept waiting 15 minutes when collecting the car for me - even though it was at agreed time and all paid for in advance

Service

My car was repaired to a high standard

Service

Efficient and given me a new BMW 3 series as a courtesy (which I asked for), but did not solve my outstanding problem of the weak Comfort opening problem I have since I bought the car brand new. They just changed the remote's battery. Problem remains

Service

No hassle, great customer service and the work was carried out promptly with the car returned on time.

Service

Again first class service

Service

Car was kept longer than planned, but replacement car remained available.

Service

Courtesy car was untidy inside

Service

As to be expected I can't fault the service I received when purchasing the vehicle, however the after sales service has been poor. I certainly didn't expect this level of incompetence from a brand such as BMW.

Service

Fast track service taken, due to no courtesy vehicle available

Service

Guys there are always helpfull and friendly and go above and betond

Service

See above

Service

I could not have asked for more

Service

Everything went like clockwork

Service

Very polite and friendly service assistant who went out of his way to ensure the work was speedily completed.

Service

They got the job done

Service

Highly professional

Service

Again I am not happy at being asked to pay more than I was expecting which was not prior approved. This is sharp practise to say the least.

Service

I only knocked 1 star because as soon as I opened the car the following morning I was alerted to the fact the key fob battery need replacing. Other than that a good service.

Service

Very simple and straightforward

Service

The service adviser was efficient and the vehicle was ready as expected.

Service

Yet again the service is excellent. An impressive dealership from the point you arrive at reception to the driver that collects you. Service is very good and I know this is not accidental as the service has been top draw for a good while.

Service

as above - no issues

Service

All done swiftly with good communication

Service

Twice resolved problems with my car that a dealer closer to me was unable to diagnose. Also found Rybrook easier to deal with.

Service

Camera fitted as requested - No problems

Service

they solved my problem

Service

Efficient trouble free service

Service

The service was outstanding, however two months after buying the car, a light went. I took the car into the bmw garage in Leamington who said I needed new front tyres. Not changed yet but didn't expect this given it had been through recent checks.

Service

Failed to notice badly corroded wheels at end of warranty inspection - I have the pictures. If they missed the obvious how well can they have done the hard stuff?

Service

Problem rectified same day.

Service

Would have given 5 stars but wasn't kept informed of progress. I had to phone several times and was eventually given progress information when the manager took responsibility.

Service

My BMW had a leak in September last year and under warranty was repaired. I was very disappointed that I had to pay £80 because there was a suspected oil leak again.

Service

See above! If you haven't got the part DON't recall the car: simple!

Service

Fixed the issue with my car first time. Kept me up to date and persevered with fixing the rattle on my car even though it wasn't immediately obvious what was causing it.

Service

First Class as always

Service

The cost of parts is so far out of kilter with the open market to make it off putting to use. For example tyres were 20% more expensive than an on you driveway service for the same tyre and that was after an initially higher price.

Service

Good service, not 5* for trying to sell items not required.

Service

Always friendly, helpful and efficient

Service

Everything was done in the service with no fuss.

Service

Because service done quickly and waiting area is nice

Service

Done on time and very efficient

Service

If the car comes back O.K this might change

Service

I recently brought the car in for a service. it is always an irritation when you get back into your car and someone else has messed around with the seat settings and the radio and not put them back the way they were left when the car was brought in!

Service

Service was very good, but >£500 for effectively an oil and filter change is too high

Service

Job done on time and as planned

Service

See detail above. To be fair, a potentially tricky intermittent fault seems to have been resolved ok.

Service

Fast, efficient, friendly service

Service

only room for improvement is that there doesnt seem to be enough Loan cars, when you are paying such a premium for a bmw and inflated prices for work to be done i think there really should be less wait times if a loan car is needed.

Service

I had to wait for my car, I could work in a pleaset area, with good facilities. The service was quick. My car was clean and looked like new following service and all details regarding service were explained to me.

Service

The salesperson Sam Smith was very patient and professional. The ordering and collection experience were excellent. No EU-Delivery was offered, some disappointing, but not affecting overall.

Service

The service provided was excellent, staff brilliant, I am still however worried as my oil light keeps coming on. This has been checked three times now and all allegedly is fine however the problem persists.

Service

Small issue with service indicator not being reset is the only reason I did't give Completely satisfied

Service

Great service, quality, waiting times, prices.

Service

On time

Service

Brilliant customer service

Service

Service was great staff very good. I waited while my car was serviced and found the music intrusive while trying to work

Service

I felt the problem took an unreasonable amount of time (7 days) to resolve given the solution was a software update. The brake pads were also changed without Rybrook contacting me to ask me if they could carry out the work.

Service

Excellent service done to timescale promised on booking. Friendly and polite service team. Very comfortable waiting area with excellent facilities. Car returned spotless after being vale tend.

Service

They did the work quickly and kept me informed.

Service

Personal attention from Mark Barrett

Service

Everyone at Rybrook I have come across was very professonal and friendly, willing to help. Great customer experience.

Service

Always given first class service

Service

Everything what I wanted done was completed to a high standard .

Service

As a mother with a toddler I need a car during the day. Its a shame it's such a struggle to get one as a pick/up drop off. Service is quite pricey compared to other makes for an base level car.

Service

Quick - love the quick drop off

Service

When I phoned back to try and get help , there was no prompt response. I was always left waiting.Nobody rang me back.

Service

Excellent service from Steve Collett First class

Service

The warranty work was carried out without issue. However I also asked for a quotation for bodywork repair and now three weeks later I have not yet had a response.

Service

Work completely to a satisfactory standard in a timely fashion. Good communication from the service department.

Service

It was only an MOT but to the best of my knowledge everything is fine

Service

TPMS light had come on along with a message on the dashboard stating that the sensors are unable to read tyre inflation (most likely due to fault as the tyres are inflated). I asked that this be looked at but when the car was returned, it came back.

Service

quick enough, efficient

Service

The staff were very easy to deal with and I felt valued as a customer.

Service

The car has been back in several times to address the same reported faults without resolution. More recently, my car was damaged while in your care and although the issue resolved, it was implied that you had no responsibility for the damage.

Service

I was booked in at short notice for a service / MOT without any fuss

Service

I was escorted to the car, on completion of the service, given the keys and advised all was well. I excepted therefore the paperwork to be in the car. It wasn't, I had to tel. & have it emailed to me.

Service

Staff are always very friendly, helpful and efficient.

Service

Service carried out in a timely manner together with good refreshment facilities whilst I waited.

Service

As per above - I have had an issue since day 1 with the vehicle that no one can seem to resolve nor seems interested in resolving.

Service

The staff at Rybrook are excellent.

Service

Clear explanation for work required and promptly undertaken

Service

Helpful staff. Comfortable waiting area with ability to continue with work activities.

Service

Service was double the price of online quote in line with what the service indicator said was required.

Service

Everything was completely quickly and efficiently.

Service

Mot is done as per expectation

Service

Staff are helpful, good communication

Service

Swift and professional service

Service

I thought it was all fine until I got my car back and found that my rear wiper was broken, car was filthy and that I requested my alloy to be refurbed to then get my car back to find out without the infromitice of your staff to find my alloy damaged

Service

Prompt service completed on time.

Service

I booked a Maintenance Service and explained at the same time that I needed a tail pipe sleeve replaced. I had to return to have the tail pipe fitted. This was inconvenient as I live a fair distance away, particularly as it took over 1.5 hours.

Service

Michelle Fall was so professional and polite. The staff a polite and professional . I can go to my local dealer where i live but choose to take my car to Rybrook BMW as the staff are very polite and friendly. They give you more than 100%.

Service

From booking to vehicle collection, end of warranty service, M.O.T. and delivery I was very pleased with service I received.

Service

This was my first time at Rybrook and I will always use them from now on. The team at the dealership was excellent especially Abbie Scarrott. She made me very welcome, and was very open and responsive to my car's needs.

Service

BMW Rybrook's service was ok but the billing issue (see comments above) was very disappointing.

Service

SEE ONE ABOVE

Service

Cannot say anything negative about Michelle Fall or David Preece or any other members of Rybrook team.

Service

Service experience, having a pleasant and quiet environment in which to work while I waited and fixing the only fault I have had in the car.

Service

Efficient, helpful and good quality work

Service

The team at Rybrook Warwick are so friendly and helpful. I feel my car is in safe hands with them.

Service

Michelle made me feel as if she really cared for my needs and wanted to make me happy

Service

Booked the car in. Left the keys. They drove me round to a little snack bar. Didn't pay though. I came back sat around for a while. Car was ready. Paid up. Spoke to sales executive (not a salesman) about my new car then drove home. Good

Service

From start to finish advice and workmanship really good

Service

They where courteous and professional and understood what was required. They kept me informed throughout the period that they had my car.

Service

Due to the reasons above;- Michelle at no stage brought this to my attention even when She walked me out of the showroom to my car. Were it Not Possible to replace Only the towing eye cover in Carbon Black ,why wasn't this discussed with me before ?

Service

They are not sure they have rectified the problem

Service

I have no complaints at all

Service

Every thing seems ok.

Service

Friendly and efficient service.

Service

Efficient booking and confirmation reminder, Efficiency of reception. The service advisor's courtesy, diligence and knowledge and arranging access to a technician for a query on a fault. Courtesy rides home and return a bonus.

Service

Met my expectations of the level of service provided.

Service

Did what they said they would do.

Service

Again very good service.

Service

all our questions were addressed and communication with us throughout was very good. Thank you Hannah

Service

Prices not matching online booking, argumentative staff and unfinished work makes for a unsatisfactory chore of getting your car serviced.

Service

Always very pleasant at front desk and at service desks. Welcome seating area with drinks etc. Nice to have the car vacuumed and washed before receiving it. Always such friendly staff.

Service

Prompt feedback from the Sales Executive, all items dealt with quickly (on time) and professional handover

Sales

James attention to detail

Sales

Jon Wilkinson very helpful throughout the process

Sales

My sales consultant spent a long while with myself. Covered every aspect fully and there was a relaxed, non-rush experience. The communication was excellent.

Sales

Fantastic support great product great price

Sales

Excellent customer service

Sales

VERY SATISFIED! Didn't even know it can take such short time from order to delivery, you guys are magicians!

Sales

Friendly knowledgeable and professional staff. Very responsive

Sales

Extras I thought where included not there

Sales

From start to finish couldn't fault the mobility guy he was great

Sales

Took time to go through the controls of the vehicle, and explain various services / technology available

Sales

Sam has been great.

Sales

Team are great. Having had Warwick look after two previous BMW, the attention to detail and experience is just as great

Sales

Jon Wilkinson made the experience very easy

Sales

Spec changed by factory, was not able to check progress of order unless I rang, car ordered 14th November, had email "your new journey has begun" 6th March followed by "Handover" email 16th March. Wife bought an Audi in 2018, much better process!

Sales

If I'm not happy the I walk.

Sales

Jon was very willing to fit in with my diary and he presented the options available to me very clearly. Adam demonstrated the features of the car in a very empathetic manner.

Sales

Everything happened to schedule.

Sales

It was concise, Jason Thompson kept me up to date with everything throughout my journey.

Sales

Good service

Sales

Two way communication gave me just what I was looking for

Sales

I couldn't have choosen better

Sales

A very pleasant experience dealing with highly professional and knowledgeable individuals

Sales

There were no negative experiences through out all interactions. Staff were always friendly.

Sales

Extremely helpful Executive James Simmons, He helped my Husband make the right choice.

Sales

Sam Probert, the sales guy who dealt with me at the dealership was polite, efficient and organised. In contrast to some other sales people I have dealt with (notably at BMW/Mini) he was honest, straightforward and easy to work with.

Sales

I was kept well informed throughout the process.

Sales

James Simmonds ,Sales Executive gave a true five star service whilst changing my car. Daniel Franklin also worked hard on delivering my new BMW. The Sales admin team were however sadly lacking and made several mistakes.

Sales

very quick and easy

Sales

Akil Blake was very helpful and knowledgable. It has been a while since I last changed my car and he had arranged for my new car to be covered so he could do a big reveal, a nice touch and very thoughtful.

Sales

Easy to deal with. Helpful with test drive options. Purchase was made very quick and easy whilst at the same time being thorough. Delivery - car was immaculate and received good instruction on features

Sales

They handled an extremely difficult situation caused wholly by BMW UK very well

Sales

Everyone was very attentive polite and friendly.