Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Re occuring problem with bonnet catch and ad blue was topped up and charged though I didn't ask for it to be done

Service

Despite speaking to service dept on the phone to book in, not all routine work was booked/estimated for and this had to be adjusted on the day.

Service

Poor service, staff not helpful when investigating issues. Had to press quite hard to get any progress. Car was not cleaned after service. Dashcam was disconnected and I was not informed. Was called to bring car in following arrival of parts. Parts

Service

I received exactly the service I expected and paid for

Service

Because they did everything right as expected. (although they didn't last time, hence this re-visit!)

Service

Service carried out as per expectations.

Service

service and mot done. only brakes needed doing.

Service

It is not Rybrook at fault but have had issues with computer. Car returned 3x in its first 6 months-under 5000 on the clock. This is ok but never a courtesy car available so 50 miles round trip each time and no car for a day. Poor

Service

Amazing staff

Service

Always a great service and very easy to deal with.

Service

Generally get booked in quite quickly, polite staff, decent waiting area with wifi so I can work while waiting, with range of refreshments available. Car cleaned and basic safety checks done.

Service

Satisfied with customer service and speed of service.

Service

Always good service

Service

They are the best,polite,efficient and very helpful,nothing is too much trouble. When you consider we are prepared to travel from Bournemouth to get our X5 serviced at Warwick it says it all Our local dealer Marshall's are hopeless.

Service

As above, one of the main reasons for my visit was to get the issue fixed, along with an MOT and end of warranty check. The fact I'm still having issues is somewhat dissapointing.

Service

While you wait service completed on time. Professional staff.

Service

Was told no loan car available, but driver who came to collect my car left his car on my drive but took the key with him. Also parked it in front of my garage, preventing me using another car parked in it!

Service

I had to wait 3 hours for what was supposed to be a 1 hour job.

Service

5 stars for Verona - excellent. 4 stars for Service Team who resolved a specific issue with the computer but in having to fully re-boot it I can now no longer connect my phone or other devices - will not accept my BMW code. Will sort out in New Year.

Service

Very welcoming very professional. All done to Oliver

Service

Work done efficiently plus small additional item

Service

service was good but as above service item brake fluid was not included in the service pack

Service

The service from the service guy was superb

Service

Rybrook were fast, respectful and honoured warranty without me having to complain as I did at my ford dealership

Service

Polite, friendly staff and quick turnaround.

Service

Dash cam was disconnect and not reconnected/informed. Wrong parts ordered on first visit requiring a second visit. Car was not washed or valeted.

Service

I have always been very satisfied. This time just would like to mention that I was served by a young gentleman who did not come across as enthusiastic and helpful. Most likely still learning/in training

Service

Failed to diagnose a 20% drop in fuel economy.

Service

Almost perfect, some nightly communication issues between front desk and the service dept got in the way though.

Service

First class communication and courtesy. I will not hessitate to recommend the service department at Rybrook Warwick.

Service

My problem was solved and car fixed, the team really cared about what they were doing.

Service

The express drop was fantastic and the car was completed well within the time frame I requested.

Service

Problem identified quickly

Service

Easy to book. Picked up / dropped off the car. Washed and Serviced. Vital ease for a busy day.

Service

Quick waiting service

Service

Prompt service, good waiting area and car washed free of charge.

Service

Your customer service has declined.

Service

Professional and fair service.

Service

No problems for me, just took the car in for end of 3 year warranty check and MoT - free of charge - that was the bonus. Again, the service manager, although very busy, had time for me and got me through the system in the time promised.

Service

MOT completed in satisfactory time and car cleaned whilst waiting, great service.

Service

Free drinks and internet to keep you occupied whilst vehicle being attended to

Service

Very satisfied

Service

Car came back lovely and clean and delivered on time

Service

Always good quality service

Service

Completely satisfied

Service

Recall work done without a fuss and cars returned washed and clean which was appreciated.

Service

I feel valued as a customer.

Service

Did exactly what was required at the price quoted 10/10

Service

When I collected the car no one could find the MOT certificate - I had to wait 20 minutes while this was sorted out. The dealer had replaced all 4 tyres and fitted runflats by mistake. I had to return the car and wait 2 hours while they were changed.

Service

Friendly and attentive service makes it a pleasant experience.

Service

just brake fluid service so cannot comment other than to say one presumes it is done correctly! Car returned time in excellent order, beautifully cleaned inside and out.

Service

I'd booked myself in for the wrong type of service. They informed me before they started work on my car to check it was ok. They also endeavoured to get it completed as soon as they could as they knew I was tight on time.

Service

Quick, efficient, collect and return, and even set the tyre pressures (the warning appeared the day before the service so I couldn't fix myself).

Service

Completely satisfied with my visit this time.

Service

Did a competent job but I very much felt that I was just another customer. My previous garage Dick Lovett of Hungerford provided better customer service

Service

All fine

Service

Everyone I met was really good at their job. Particularly Anthony (parts) and Robert (driver) but also Oliver (new?)

Service

Good customer service

Service

Akil Blake was exceptionally helpful and facilitated us placing the order. We are now waiting for a few outstanding questions to be answered.

Service

Communication and updates on progress were very good

Service

I waited 2 hours for the service - no problem I was expecting that. I then waited another 1 1/2 hours for 2 tyres. Drive home. Popped out on the Monday in the car and put it in my garage. On Friday tyre was split. Car not yet returned

Service

Polite and prompt

Service

Informed

Service

The time it took and resolve the problem was minimal. BUT see question 1.

Service

Everything went well

Service

Was able to give me a company car for the day whilst my car was being serviced which helped me get on with my day.

Service

received good advice. previous service dept contact has moved so pleased to establish relationship with new contact

Service

Very straightforward experience and excellent service from Alvin Lee, Sales executive

Sales

Alvin the salesperson went the extra mile to find a vehicle that suited me. I had very specific requirements and he ensured these were met in a timely fashion.

Sales

Akil my sales guy was fantastic, and Georgina in admin was so helpful and friendly

Sales

Everyone at Rybrook Warwick was courteous and helpful. Nothing has been too much trouble

Sales

Good service by all

Sales

Very Pleased with Car and staff

Sales

Unfortunately I was offered a car with heated steering wheel but it arrived without it. I was offered financial compensation, which I took.

Sales

The Sales man Jon at Rybrook was great. He sorted everything out. I had previously been to Sytner Coventry and Solihull, but they really were not that interested is getting me the best deal. Well done Rybrook you did exactly what you said and more ??

Sales

Prompt, courteous and professional with the communication throughout the process

Sales

The dealership went the extra mile to ensure i was buying the right car and the sales experience from all that looked after me was great.

Sales

All went according to plan, with all promises kept.

Sales

As previously stated aftersales contact has not been great - Even a courtesy call would go a long way. Also no "gift" upon purchase - On every BMW purchase a gift was given - Regardless of how small it makes it seem more personal.

Sales

I was completely satisfied with the Service from the Rybrook Warwick Sales Executive (Alvin Lee). Our first meeting was not a pre-booked appointment but Alvin quickly identified suitable available vehicles, including the one I ultimately purchased.

Sales

Throughout the whole process I was kept very well informed. Alvin was very attentive and went out of his way to make the handover as smooth as possible - even coming in early so that I could collect the car before work.

Sales

Charlote

Sales

Kate, was friendly and very knowledgeable.

Sales

Quick process from ordering to delivery