Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

Meet the team

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Lee Beacon

Head of Business

Stephanie Wilson

Centre Accountant

Sam Callender

Aftersales Manager

Paul Black

Bodyshop Manager

Lloyd Greenaway

Parts Manager

Steve Collett

Customer Relations Manager

Neil Walker

New Car Retail Sales Manager

Matt Noble

New Car Sales Executive

Richard Dean

BMW Used Car Sales Executive

David Preece

Used Car Sales Executive

James Simmonds

New Car Sales Executive

Laura Hall

Accounts Assistant

Eve Tresigne

Senior Sales Administrator

Annie Bishop

Sales Administrator

Amy Uppal

Showroom Host

Mark Barrett

Service Advisor

Jack Rawlings

Workshop Controller

Jodi Wilkinson

Service Advisor

Jamie Gunton

Service Advisor

Jason Lightowler

Parts Assistant

Mark Coleman

Parts Advisor

Thomas Leach

Parts Advisor

Thomas Billington

Parts Advisor

Nick Jones

Warranty Administrator

Ian Jennings

Service Driver

Robert Smith

Service Driver

BMW Technicians

Meg Neal

Bodyshop advisor

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Reliable and helpful

Service

Excellent service

Service

Brilliant in all areas

Service

Great customer service from booking the car in through to collection

Service

As stated above

Service

Good service, friendly and responsive.

Service

Service good, software updates completed (although I was not informed beforehand that all saved data would be cleared!)

Service

My car was sorted, and I was back on the road with a new tyre fitted, and the car fully valeted at the same price the HIgh St tyre service companies would have charged for the tyre alone.

Service

See previous comment. Just too much waiting around for you to deliver a 'personalized' experience. This is not what customers want.

Service

Once again I have felt like I was an interruption to their day not a customer. My car is working thankyou

Service

friendly and professional staff.

Service

Very good

Service

Easy booking process and comfortable waiting areas, with WiFi and coffee and snacks. Efficient greet and execute processes.

Service

Dealt with promptly with waiting time very acceptable

Service

Of all the local BMW dealers that we could use I find that RYBROOK are head and shoulders above the others. This is very definitely one of the main reasons we are purchasing BMW products.

Service

Car was in for first MOT and brake fluid change. Also mentioned and later shown to the techy a whining noise the car is making when put into drive/reverse. Still making the noise.

Service

Did all promised and cleaned my car too

Service

Car not ready at agreed time

Service

I would rate at 90%, as a few items were below expectations. 1) Cover was left off the diagnostic socket (near bonnet release). Later found in cubby hole in centre dash! 2) All rear seatbelts were left connected (I assume for test?).

Service

Overall very good. My one quibble, could have valeted the interior of the car better.

Service

Great service always

Service

Kept informed if progress throughout day which is important.

Service

Everyone from the receptionist to the service staff seem confident, committed and helpful

Service

Because I have every confidence that the car will be serviced correctly.It was also completed in a satisfactory time.

Service

The dealer diagnosed and repaired the car very efficiently.

Service

Good staff kept me informed along the way

Service

all staff are polite and attentive , no pressure sale staff as well when purchasing vehicles - no compliants what so ever

Service

Excellent, I wasn’t able to delivery car it was collected serviced MOT returned cleaned, what’s not to like

Service

The complete package, brilliant service !!

Service

They did exactly what they was asked ina friendly professional way

Service

Always made to feel welcome and obliging with lifts in to town while we wait for car to be completed wether it’s a service or mot.

Service

All 6 staff I met were excellent. Reception, drivers, Service, Parts, and engineer. This culture has been pretty consistent over many years.

Service

Efficient, courteous and customer first.

Service

Service personnel in the morning were brilliant, organised a same day warranty repair, kept me informed. The service personnel in the evening were disinterested, explained nothing about the cars end of warranty check findings.

Service

From the welcome received upon entering the showroom to the outstanding service received from Mark in the aftersales\service department I felt that my business as a customer actually meant something to the Rybrook team.

Service

Service excellent

Service

Flawless process

Service

The last time that I used rybrook Warwick was Three years ago but the serviceAdvisor remembered my name.good customer service.

Service

Could not fault the customer service experience received

Service

It all worked well

Service

Helped all through the process and went by beyond expected levels

Service

Great service and kept up to date on progress throughout the day.

Service

My car was looked after very well

Service

Always good , nice team

Service

Because it's the service was excellent

Service

Mostly satisfied, would be fully satisfied but for my car having a couple of minor issues since coming back to me.

Service

Efficient & timely

Service

A bit opf a mix up on the order of a spare part meant that it had to be re-ordered and rescheduled after sitting for nearly two hours in the dealership - could have checked this on my arrival. Thats said the follow up work was to the expected std.

Service

Did what was needed first time on time

Service

The work was exactly as agreed

Service

They identified that I needed a service so saving me money and time. I had booked in for a winter check which I consequently didn't need. They were, as usual, helpful and friendly.

Service

My Mini is eligible for complementary MOTs - confirmed by email this time - but charge was made. Happily withdrawn, although I did pay the charge for the last two years.

Service

Everything completed to a high standard.

Service

It was completed quickly and efficiently

Service

Great communication and on time.

Service

Warm friendly service with minimal waiting time.

Service

My experience was great warm and welcoming staff, I must say A young lady called Michelle Hall only been a few months with Rybrook was so nice understanding and so professional kept me in the loop what was going happening Thankyou Michelle

Service

No problems, helpful updates.

Service

Friendly expertise

Service

Good service and good turn around time.

Service

I arrived to collect my car at the time advised, but ended up waiting nearly 30 mins despite the car being outside on the forecourt.

Service

Happy with MOT protect but service took an hour longer than I was told, coffee machine was broken and my keys were lost for a small period.

Service

You delivered what you promised

Service

The car had a number of warranty issues and a service dealt with, it was done quickly and easily. My only quibble is that there are many new staff who need some training and not to jump to something not being covered under warranty without checking

Service

All I needed to be done was carried out efficiently.

Service

Thorough

Service

Quality products. Knowledgeable friendly staff

Service

Because I was very satisfied!

Service

I left the car from 8am , I asked to look at a scuff on the bumper and give quote. I picked it up at 4pm they hadn’t looked at it so when prompted, someone went to look and said they would email me. They did, I might have said yes there then though

Service

Had to return car as bonnet was jammed shut. But this was fixed quickly while I waited.

Service

As above. Workmanship excellent, back-up not.

Service

They dealt with my problem very quickly and efficiently.

Service

Generally good service, however I did have to chase several times for progress and work took a bit longer than anticipated

Service

Everything completed timely and properly

Service

Faultless from booking on the telephone to collecting my car after service.

Service

Service carried out and vehicle booked in for warranty work without quible.

Service

Fantastic service, a lovely environment and good value. Michelle was very helpful.

Service

Satpal was an absolute star dealing with an unhappy me! He went out of his way to help. He's credit to your team

Service

Dealt with the problems in an effective and simplistic way

Service

Treated me well but did not find a reason for the fault

Service

Great service - very prompt. Car valeted and no charge

Service

Attentive and fixed a service around my schedule needs

Service

Quick and complete resolution of our issue with the car, including a courtesy car while it was being carried out

Service

see answer no.1

Service

The car was serviced in the time they stated. They phoned when ready for collection and the courtesy car was a great help.

Service

Both me and my car are well looked after.

Service

No problems at all .

Service

I had left an important issue to the last minute and you managed to resolve it very quickly which was an enormous help.

Service

Overall, good experience. Spent about 45 minutes longer than i needed to waiting for the car as the service rep had gone to lunch. It wasn't until i saw the car sitting in the car park and asked if it was ready that they looked for the paperwork

Service

Service experience was great. Only the price wasn't. £700+ for front discs and pads and rear pads seems really expensive, even for a BMW

Service

The car required action due to a recall, but I was not informed this would clear all the sat nav/tel phone settings etc and it took a while to re-install all of these.

Service

As above, by far the best service

Service

After 33,000 miles I was expecting a full service including an oil change with the MOT. Ended up with an inspection service only, so now have to book another service within a couple of months time to complete a full service.

Service

Car was valeted and ready on time

Service

Pleased with service

Service

Excellent facilities whilst I waited for the service to be completed exactly in the time specified

Service

We dropped the car off early and asked for it to be done as quickly as possible; we gat a call before 11 am to say the car had been serviced and valeted. Excellent sevice.

Service

Took longer than anticipated as booked in time was not the actual time carvwent through as all engineers were busy. Note I was booked in for 8.30am

Service

CAR COLLECTED FROM STOW ON THE WOLD FOR TEST AND SERVICE

Service

Quick service with great waiting facilities

Service

A hassle free experience plus good coffee

Service

Good dealer, knowledgeable staff.

Service

Total confidence in advice and work done

Service

Had a few issues with the car but it was put right without delay and Rybrook Warwick dealt with it all with courtesy and professionalism. Extreemly pleased with how I was treated.

Service

Marked this down because I had to wait a long time to drop my keys off with a service manager on a straight forward service that was pre-arranged and nothing to discuss. It would have been much better if I could have dropped them off at reception.

Service

Good service

Service

The car went in for a soft ware recall and since then on the radio DAB I no longer get the information, it just says what station the radio is tuned to.

Service

On time and well looked after.

Service

Great service nothing is to much trouble and well looked after

Service

Efficient and friendly service

Service

It was only a tyre change but completed as quoted, in the time quoted but slightly cheaper than the original quote.

Service

Vastly improved vs my last visit with very polite, attentive and timely service.I appreciate that it’s probably policy, but I still disagree with the ‘intercept on entry’ by three receptionists......

Service

First service with no problems

Service

The whole experience from start to finish was smooth, a very friendly customer based service.

Service

The only reason I haven't given a 5 rating is because I didn't feel the cleaning of my car was to the normal standard, the boot was not cleaned at all.

Service

Overall very good experience.

Service

excellent service

Service

Nice people, polite, courteous, efficient, effective. The best

Service

Some glitches but resolved very quickly. Staff were eager to help and very professional in their approach to me as a customer.

Service

Was kept up to date with delivery progress

Sales

Excellent service.

Sales

Amazing experience throughout

Sales

Doesn’t want to liaten customers

Sales

Came across very professional and helpful.

Sales

Well informed throughout build process and verygood collection arrangements

Sales

Would give a 5 star but slight `irritation` that time scales were missed and had to repeat minor detail requirements.

Sales

It became available on time and in good order. Also the positive and friendly relationship with the salesman continued.

Sales

Always helpful when buying a car front them

Sales

As mentioned for Question 1 every little detail is taken care of and all the staff we came in contact with were really very helpful and courteous.

Sales

Special thanks to James Simmonds at Rybrook Warwick who supported excellently through the whole process.

Sales

Sam dealt with this very professionally and efficiently

Sales

We found the Rybrook Warwick dealership a clean and pleasent showroom, we were left to look at the vehicles ourselves before being able to discuss the details without being pressured all of the time.The sales personnel were very pleasant and helpful.

Sales

Very helpful staff

Sales

Delay by 6 weeks marred the experience

Sales

very satisfied indeed with the whole experience.

Sales

Helpful and not pushy..... I swapped dealers from Coventry to Warwick as Coventry were more interested in making a sale than finding the car I wanted

Sales

See 1

Sales

No call back by the salesman after delivery of the vehicle

Sales

The sale person was professional,helpful and very pleasant.

Sales

As mentioned the Staff were welcoming and made me feel special... from helping me choose the car, to going through the process of showing me numerous scenarios and worked up a Car and financial package i could not refuse, to the handover..

Sales

This is the second car I have purchased through your dealership and to date I have not experienced any negatives.

Sales

Attentive Sales person in Sam Probert

Sales

The sales executive was extremely helpful and quick to respond throughout the whole process. Everything went very smoothly on delivery day and my expectations were exceeded.

Sales

very helpful, very friendly, felt like a valued customer

Sales

Had a excellent experience and Sam Smith was great