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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
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Michelle Fall was so professional and polite. The staff a polite and professional . I can go to my local dealer where i live but choose to take my car to Rybrook BMW as the staff are very polite and friendly. They give you more than 100%.
I booked a Maintenance Service and explained at the same time that I needed a tail pipe sleeve replaced. I had to return to have the tail pipe fitted. This was inconvenient as I live a fair distance away, particularly as it took over 1.5 hours.
From booking to vehicle collection, end of warranty service, M.O.T. and delivery I was very pleased with service I received.
This was my first time at Rybrook and I will always use them from now on. The team at the dealership was excellent especially Abbie Scarrott. She made me very welcome, and was very open and responsive to my car's needs.
Cannot say anything negative about Michelle Fall or David Preece or any other members of Rybrook team.
BMW Rybrook's service was ok but the billing issue (see comments above) was very disappointing.
SEE ONE ABOVE
Service experience, having a pleasant and quiet environment in which to work while I waited and fixing the only fault I have had in the car.
Booked the car in. Left the keys. They drove me round to a little snack bar. Didn't pay though. I came back sat around for a while. Car was ready. Paid up. Spoke to sales executive (not a salesman) about my new car then drove home. Good
The team at Rybrook Warwick are so friendly and helpful. I feel my car is in safe hands with them.
Efficient, helpful and good quality work
Michelle made me feel as if she really cared for my needs and wanted to make me happy
From start to finish advice and workmanship really good
They where courteous and professional and understood what was required. They kept me informed throughout the period that they had my car.
Due to the reasons above;- Michelle at no stage brought this to my attention even when She walked me out of the showroom to my car. Were it Not Possible to replace Only the towing eye cover in Carbon Black ,why wasn't this discussed with me before ?
They are not sure they have rectified the problem
I have no complaints at all
Every thing seems ok.
Friendly and efficient service.
Efficient booking and confirmation reminder, Efficiency of reception. The service advisor's courtesy, diligence and knowledge and arranging access to a technician for a query on a fault. Courtesy rides home and return a bonus.
Met my expectations of the level of service provided.
Did what they said they would do.
Again very good service.
Prices not matching online booking, argumentative staff and unfinished work makes for a unsatisfactory chore of getting your car serviced.
Always very pleasant at front desk and at service desks. Welcome seating area with drinks etc. Nice to have the car vacuumed and washed before receiving it. Always such friendly staff.
all our questions were addressed and communication with us throughout was very good. Thank you Hannah
Prompt courteous and professional - keen to receive opportunity to further extend the service plan
Service consultant extremely helpful and obliging and the vehicle was returned on time and Clean
Very good service on the whole. Only item to complain of is that a clutch wear index reading could not be taken from my E61 M5 but this is a minor point.
Superb service. Collection from house, and return of vehicle. No problems, all very efficient, friendly and professional
because you have always been so, that is why we use you.
Fixed the problem at no charge, nice clean car inside and out when collected.
The service Dept always there to help me,especially Mark Barrett and Steve Collett,since the passing away of my husband they have been so kind and helpful to me.
Great, well looked after by Michelle
Professional and helpful.
V helpful staff
Finally fixed the issue
Service carried out on time and to quoted cost.
It would have been more but I was being pushed to have some new front tyres when the old ones are not worn out yet. I would have had them replaced if the price had been more competitive.
Prompt service times and very transparent on the issue found. Jacob was great at providing updates on the engine remediation.
I had my car back in 10 days,impressive. My car was scratched on the bonnet while I had this repair.They forgot to screw the wheel arc liner,I had to come back there,then I found other issues engine bay stabilus damaged and rattling engine cover
Every stage with this garage was carried out in a first rate manner.
Some bodywork scratches after the car wash. I was given an invitation to return the car for polishing
Upon picking up the car we were kept waiting, which was most unusual! The customer service representative seemed more interested in a social conversation then dealing with us. One of the general reception staff sorted the problem very professionally
Despite numerous emails and phone calls I still haven't received a copy of the paperwork, receipt from the service I had done on my car.
The quoted cost of the service was underestimated by c.£150. Also the service adviser, when asked why one tyre had worn excessively on the inside edge, replied "it's one of those things". That's unhelpful and lazy. Tracking is likely to be out...
Work done on time, below quote, friendly professional service
I was able to book the car in very easily and on my day of choice and the work was completed quickly and to the agreed price.
Same as above. Its an exceptional dealership in my experience.
Very poor communication when i collected the car, i had to wait for over 30 minutes. Also, false claims we made about the condition of my car. Ie, told i needed new tyre, when new ones were fitted 2 weeks prior.
Excellent service throughout, Steve Collett is an asset to Rybrook Warwick.
Spend weeks chasing for report. Had to turn up on site to get past Jacob. A senior service engineer said they didnt know I wanted it removed - asked for keys and returned it fixed in less that 10 minutes
Efficiency and staff attitude
A recurring problem. When I came in to discuss for the 3rd time had to wait 20 mins for initial discussion.
Only problem was I booked a courtesy lift with the service online, but when I rang to confirm there were none available. Otherwise all was perfect.
I have paid for a battery that i dint need and my original problem was not sorted.
Slow to diagnose tyre pressure warning problem, resulting in very high repair bill.After more than twentyfive years loyalty to BMW ,purchasing at least ten new cars over this period, I am considering whether to continue as a customer.
Pleasant knowledgeable staff, all requested work carried out, car returned ahead of expected time.
Promised time to delivered time was different thus not fully happy
No problems experienced.
It was a one off, but all the packaging and some tools where left in my car. All the team I engaged with were very helpful and wanted to put me first.
I was completely satisfied
Great customer service from booking the car in through to collection
Reliable and helpful
As stated above
Good service, friendly and responsive.
Brilliant in all areas
Service good, software updates completed (although I was not informed beforehand that all saved data would be cleared!)
My car was sorted, and I was back on the road with a new tyre fitted, and the car fully valeted at the same price the HIgh St tyre service companies would have charged for the tyre alone.
See previous comment. Just too much waiting around for you to deliver a 'personalized' experience. This is not what customers want.
Once again I have felt like I was an interruption to their day not a customer. My car is working thankyou
friendly and professional staff.
Easy booking process and comfortable waiting areas, with WiFi and coffee and snacks. Efficient greet and execute processes.
Dealt with promptly with waiting time very acceptable
Of all the local BMW dealers that we could use I find that RYBROOK are head and shoulders above the others. This is very definitely one of the main reasons we are purchasing BMW products.
Car not ready at agreed time
Did all promised and cleaned my car too
I would rate at 90%, as a few items were below expectations. 1) Cover was left off the diagnostic socket (near bonnet release). Later found in cubby hole in centre dash! 2) All rear seatbelts were left connected (I assume for test?).
Car was in for first MOT and brake fluid change. Also mentioned and later shown to the techy a whining noise the car is making when put into drive/reverse. Still making the noise.
Overall very good. My one quibble, could have valeted the interior of the car better.
James Simmonds ,Sales Executive gave a true five star service whilst changing my car. Daniel Franklin also worked hard on delivering my new BMW. The Sales admin team were however sadly lacking and made several mistakes.
very quick and easy
Akil Blake was very helpful and knowledgable. It has been a while since I last changed my car and he had arranged for my new car to be covered so he could do a big reveal, a nice touch and very thoughtful.
Easy to deal with. Helpful with test drive options. Purchase was made very quick and easy whilst at the same time being thorough. Delivery - car was immaculate and received good instruction on features
They handled an extremely difficult situation caused wholly by BMW UK very well
Everyone was very attentive polite and friendly.
i wouldn't be back unless i thought this
Everything happened as discussed. I like people doing what they say they would do!
NICE WAY THEY TREATED ME
Was kept up to date with delivery progress
Amazing experience throughout