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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Service promise was fulfilled.
See above plus helpful and polite attention from Tristan. Cleaned returned after cleaning inside and out.
Staff really helpful and explained extra work that was needed.video of repairs v.good
Excellent customer service
I have used this garage for 10 years and the services level has always remained very high
Did what was expected, plus found another issue that was soon sorted. Good value and excellent service.
Fast and professional
Friendly staff and high quality standards
Pleasant staff, knowledgeable, efficient and proponents of customer care, you should be proud of them
A good standard of customer care during this Covid pandemic. All staff were wearing masks. Work required completed in good time and discussion regarding car needs explained clearly.
Jessica from the service desk was professional friendly and explained everything in the correct manner.
Everyone was helpful! The lady who dealt with my service was professional with the dropping off & collecting. Explained it all in a easy to understand manner and helped me locate my vehicle after handing the keys back.
The fault was checked out and it was all explained to us to help us make a decision regarding the car.
Very easy to arrange and drop off / pick up car
Nothing short of excellent customer service from Steve Collett.
Fast and efficient with and problems sorted straight away
Very convenient that a collection/delivery service is now available. Car wash could have been better.
All round good
Verona was excellent, the most friendly and professional person i have dealt with for sometime
Professional and friendly
Everything was good.
Courteous, informative and good value
As a long standing client I was given a warm welcome and Steve who served me clearly explain everything being done and updated me on my tyre condition. The actual service was timeously carried out and the car returned to me cleaned.
Rybrook customer service people and technicians are excellent
Car serviced and cleaned plus use of loan car
Good all round service
Very good service all details checked.
First time I've used Rybrook Warwick and I was very impressed in all aspects of the service I received.
Timely, polite and spot on getting things sorted.
Started on car prompt and kept me updated all the way during service
the best BMW dealer i have dealt with so far for BMW
On my last visit I was dealt with by Jessica Cann you gave me 5* service. She handled everything excellently. Its people like her that give make me go back time and time again.
Saved me a trip coming back.
With the current covid restrictions in place I felt confident that everything was in place to protect customers and the service reception team was top notch
After another customer hit my car in the car park while it was waiting for me to collect, the service staff did everything that they could to minimise the impact on me.
Was well looked after especially under the current COVID conditions
Professional, straightforward experience. Service video very useful. Cost of work undertaken is (in my opinion, expensive).
Solved problem efficiently
Jessica did once again a great job looking after me when I brought in the 225xe for a major service. There was a problem with a defunct key fob, which she resolved under BMW goodwill, which I appreciated. Thank you, Jess, you are a star.
jessica was amazing
Much improved service with good personal attention.
Did more than just a recall check.
Always pleasant and effective personnel
Staff are welcoming and approachable. Staff accommodated my need to drop the car the previous evening and pick up as late as possible. Everything clearly explained. I found the face to face dealings, service video and the report very comprehensive.
Attentive staff and fair prices when price comparison asked for
In two words really.....the TEAM. Such a welcome! Such care! A very pleasant environment and lots of smiles.
Tom was excellent, very supportive and keen to help so I'm really pleased.
The set up at Rybrook (particularly during COVID) was excellent, Steve my service advisor was very friendly and helpful and my car is well, great - especially as it's an entry level car
Appreciated the video showing the condition underneath the car and the accompanying commentary.
I've been looked after by Tom before and he was excellent again.
called to remind me to book service courteous attention at garage price as expected
see above re lack of car collection service
Just always good
Great job on the wheel refurb to correct issues from previous works and always appreciate the mini valet.
professional and thorough, especially considering the times we are living through.
To perform the MOT service you collected the car at my home saving me unwanted exposure to infection
Excellent and on-time service
Work completed on time with friendly and competent handling by the service reception person
service was OK
Always kept informed of what is happening on this occasion an unexpected problem was identified and Customer Service quickly rang to inform me and identify options on how to move forward
The work I needed on my car was done quickly without any problems
Fitted me in at fairly short notice and staff always pleasant
It was found that I needed unexpectedly two new tyres in addition to the brake fluid change. Tyres fitted at a fair price after issue with a wheel sorted. This was completed over 24 hours and I was provided with a loan car to enable me to get home.
Jessica Cann She kept me updated, was very helpful and understanding allowing me to have courtesy car when required and accurate timescales.
They sort it out. Have a laugh with them. (That's just me) Then go away happy This time had to bring my own coffee whilst the car was serviced. (Covi)
Again all was excellent .
Front Tyres were both changed at the quoted price and car was cleaned
Helpful, friendly, went above and beyond, highly recommended
Did everything requested. Staff are always very friendly and accomodating on reception. Abbie Scarrott on services is excellent as nothing is too much trouble and gives you confidence that the work has been done to a high standard. .
Nick was fab keeping me up to speed on the progress of my service as this was taking longer than first predicted. Very pleased with the overall experience.
Professional and polite service. Thorough in a nice environment.
Everything went smoothly in my last visit. The car was serviced quickly and cleaned also. Everything was explained to me
Great communications inc a video inspection of the car to confirm the works that needed to be performed
problem sorted first time and quickly
Found issue quickly and fixed without fuss.
everything works fine
Verona was very good. Things could have been difficult with covid but customer service was excellent
Always an excellent dealership. Courteous staff, a good explanation of the work done. Reasonable prices for a main dealer.
Very efficient, especially given current circumstances with Covid-19. Excellent service overall.
It could not have been a better experience. Everything was catered for.
Everything, but the price brilliant. Particularly impressed with my BMW service contact. She was excellent
Girls very polite and helpful
They give a very good service with the collection and delivery of your vehicle.
As a new dealer to us, as we have just moved to the area, they could not have been more helpful in arranging our service and picking the car up from our house. It all went very smoothly. All the people we spoke to or met were really friendly too.
Everything done with no fuss
MOT booked car taken in day before and even done that day.Even so it was kept overnight until I could pick it up Staff ( Jess ) very polite & helpful
No issues service was perfect
My car was returned in perfect condition, valeted. Chris (PL Carbodies) was extremely helpful
No reason not to
They got my car booked in the next day, came and collected it the next morning, when the car couldn't be delivered, they dropped the keys for the car that was left at my place of work.
As expected and service agent knowledgeable and efficient
Service completed at the agreed time and the vehicle was washed and valeted
Work required completed and car washed
All very good, but a very expensive procedure.
Excellent communication, efficient service and no unnecessary work recommended
Tom Leech was incredibly helpful, friendly and efficient. I felt safe and that COViD security had been taken very seriously. The customer service could not have been better.
Jess did a great job keeping me informed and addressing the issues and questions I had and kept me fully informed throughout
Fault resolved quickly and efficiently
Prompt efficient service that delivered what it promised even under the pressures of our current situation ??????????
Very user friendly
Collected my car from home. Very professionally done. Great Communication by Verona. All works completed efficiently on my car. Delivered as agreed. Excellent valet which lifted my spirits in grim times. Thanks so much to all at BMW Rybrook.
Did everything required, on time and car came back looking clean and nicely detailed
Did what they said they would do
Got my car sorted
Brought car in for a specific problem, but other problems were found, surprising as it has full service history at Rybrook. In fact been Serviced only 2-3 months prior and little mileage inbetween! In the end Rybrook were able to fix the problems!!
Everything was covid safe and I felt very relaxed. Everything was explained to me throughout the process and Sam was very personable and great to deal with.
Very helpful knowledgeable staff, had all the answers.
Kept well informed from point of purchases through to delivery. Very professional service.
Sometimes a little difficult to get hold of someone specific, but there was always someone else to answer or clarify any questions
Sam went above and beyond to make the whole process as straightforward as possible and kept me informed of progress every step of the way.
Great service and a great car, so please with the car and the brand
They did everything they could while adhering to Covid guidelines.
Used click and collect which was really effective given the current circumstances. Was still made to feel like a valued customer despite not being able to have the usual handover experience
Leanne was the perfect sales person and made the process so easy and pleasurable
Sam was Always on hand to speak, always kept me updated and helped me through some stressful situations with DVLA/private reg. Sam/the centre even treated me to a birthday gift/Card as I collected car on my birthday which was fantastic! Little things
Despite lockdown kept informed of expected delivery. Lockdown restrictions also meant that handover of car was not as usual but received many emails and videos of the features and tutorials which were excellent.
Despite Covid restrictions I was given all the information I needed. All the hard work was taken out of the experience and it was a very easy, satisfying transaction
Sam was particularly helpful and courteous given how awkward it was to make the purchase given all the covid restrictions
Both Leanne and John in Sales were absolutely fantastic both professionally and personally, they answered all of my queries immediately and made purchasing a new car online a complete joy, I would like to convey that BMW has a great attitude towards
The process was as good as it could have been given the current restrictions. Would have given five stars otherwise.
Straight forward and trouble free
Extremely satisfied. Given the lockdown circumstances, everything was done to ensure my safety.