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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Professional and efficient
Sorted the issue to high standard
The service had from Tina Powell and the other service / after sales staff was excellent
Speedy attention, excellent comfortable waiting area, very good Covid precautions in place
Always a pleasure
Everything as expectedy
Quick efficient service including progress updates on both of the cars on the consecutive days, thank you!
Fixed my issue with little fuss.
I think the video demo of the service is v good
Excellent and efficient service
Efficient service. Competitive
All the staff were friendly friendly and helpful, with all issues fully and properly explained and expected timescales fully explained and updated where relevant.
Excellent quality service as always
Same great service as normal
The staff at the front desk are really excellent and helpful. I usually am well look after by the service lady [Verona Smith] who is very pleasant and helpful.
As usual from this branch, friendly professional service and excellent service from the mechanics.
Sorted everything and had car ready by lunch
No problems at all and was easy to book online.
Happy with service , kept me up to date while I was waiting
Completed all work in a timely way
got the problem solved
All the staff were courteous and very efficient
Zoe took time to follow up on my questions. Staff were knowledgeable and gave me the information I wanted.
I was extremely impressed with the Covid provisions and felt completely safe and not at risk of any transmission of the virus. All credit to Steve and his team in the servicing department for the efficient and professional approach. Thank you
Fitted me in at short notice, kept me fully informed of progress, work carried out quickly including getting parts in, minimal paperwork.
My car was ready by the afternoon, I had a video of the car pointing everything out to me in the morning.
Lovely loan car for the day and prompt service.
Good handling of COVID. Felt safe and comms very good
There was nothing I could have asked for over the service I received
Great job done on car, and speedy service
Same as above - I made a trip to pick up a part and it was not there as promised
Always the highest level of service at Rybrook Warwick. Excellent care and assistance provided by Steve Collett Customer Service Manager once again.
Abbie has kept us informed whilst the part is on back order. She has also dealt with the extension of the hire car.
Steve in Service was very good. Work was completed while I waited.
Quick service, friendly welcome. Nice to see David Preece who I had a chat with whilst I waited. A very professional chap who I wouldn't hesitate to recommend.
Rybrook Warwick were really good helpful and explained everything. I was recommended Rybrook by a Mercedes dealership after a bad experience at another dealership.
Continued to keep me up to date during process
Again consistently good service
Polite ,courteous service. Everyone friendly. Greeted by name as I enter the showroom. Fantastic personal service.
Abbi was excellent, kept her promises and very professional
Steve and the team are excellent.
The job was done on time, I was provided with a courtesy car, I was kept informed on the progress of the job and, on collection, my car had been valeted.
Team is very caring and attention, have done all the services in the dealership even for my older car that is out of warranty
Work carried out well. Tail light fault investigated and replacements ordered. Steve Collett took the time to answer some questions I had about the warranty and servicing which was excellent. (1st time BMW owner).
Good quality customer service
Did exactly what they said they would. Very dependable, helpful, polite and professional. They also cleaned my car!
Staff were professional, friendly and helpful
Pre warranty expiry review done on time and with the benefit of a loan car
Helpful, proactive and responsive
Prompt and reliable service
Friendly and attentive staff. Nice courtesy car.
Car ran beautifully very clean and staff all very friendly
Members of the team went above and beyond
Very helpful and kept me updated with progress of the job.
Dealt with Sam Probert was my Sales exec whose persistance and assistance to find the right vehicle for me and has put me into a brand new car earlier than I was expecting to on my lease. His attention throughout was excellent.
Rybrook and team have always exceeded expectations in my 15 years as a customer.
The service and team were excellent. The best service I have experienced with BMW.
Took car in 08:30 left car with dealer who rang mid afternoon to say finished and ready for collection giving me ample time to arrange collection which is 15 miles from my home.
Fantastic service package when I purchased the car from new - providing peace of mind for ownership
Brakes still function as previously
It was a straightforward booking, and informative communication when the car was in for the service.
Always treated with respect, staff very helpful
because I was completely satisfied
Steve v helpful and despite the wait for parts, he was courteous, polite and respectful. V please
Pleasant, efficient and covid safe. Much better than last time.
Always good service
friendly, efficient and helpful
The whole process has taken place without problems especially considering the problems due to the Covid virus
Negotiated a fair deal, clarity on all aspects
Outstanding Service. The Sales team has tried to find ways to do business with me and has achieved that keeping my customer satisfaction in a very high level.
It's been as good as it could be given the situation with Covid
Bal handled my sale expertly in a friendly and professional manner. I really can't praise him enough
Mark who was the sales person was excellent kind and very helpful A very professional person with great care to the customer
Understood requirements and found a car that suited our budget
Excellent Service form start to finish. Bal Parmar-Rathour provided a quality service that wasn't pushy and was professional. Thank you!
Mark took the time to understand my needs and worked very hard to actually sell me a car. He went the extra mile literally to deliver the car for me and take aware my old one. Great service. I bought because of him.
No problems at all. Plenty of time and attention provided. Completely satisfied with the whole experience.
Couldn't fault the service we received
From start to finish the process was very easy
Nice and easy
Very friendly and professional service.
So many companies/places fall short on customer service, but not Rybrook Warwick. Definitely a 5 star experience. Made to feel like a valued customer.
Excellent customer service, nothing is ever too much trouble. Zoe Watson, is absolutely fantastic and can't help enough.
From end to end the service was amazing! I never felt uncomfortable or overlooked once! Well done team!
Have used the BMW centre for a number of years and once again it was outstanding service throughout the buying experience. Kept up to date with timely phone calls and emails. Thought and time was given to making the collection a memorable experience.
Despite living over 150 miles away from the dealership, the process was straight forward. Kept informed all the way through the process and queries were dealt with quickly. Handover was a real occasion, and the effort much appreciated.
Sam Probert was very helpful and professional. He kept me up to date with the delivery of my new 1 series, and answered all questions I had. I felt very comfortable in the show room with all the COVID-19 measures in place. Big shout out to Sam :)
Very professional and really on the ball with a quick turnaround on the offer. Alvin at Rybrook was really enthusiatic to get a sale and this came through with the level of inofrmation and the speed that it was presented. Far superior to others
Zoe was friendly and helpful as well as making the handover as smooth as possible.
It was really great to see the staff engaging in the experience & excitement with me. OMG, the car is amazing very please with it.
Professional service from those on reception. Safe seating environment when required and covid measures explained with practicality and understanding of the seriousness of the issue.
Great experience, nothing too much trouble and Sam Probert the sales person was very helpful
Walked into the dealer with no more that a list of requirements for my next vehicle. My needs and requirements were listened to, understood and I walked out with my X2
Under difficult circumstances every effort was made to make the process a positive experience.
All staff were friendly, the dealership felt COVID safe and the car new was the icing on the cake - plus the bow on it when we drove in was fab!
Really great experience, everyone was very friendly and helpful, Car was presented in first class condition, Salesman was really good extremely professional and very helpful
The only work that I had to do was research the car that I wanted. After that, they handled everything very professionally, sourced a car that more than met my specifications and offered me a price and part exchange which I couldn't refuse.
From the first point of contact to the car handover every aspect was explained and dealt with in a highly efficient yet personal manner.
Very comfortable and easy handover with introduction to business GM - nice touch.
Smooth handover again handled with efficiency by Mark
Clear, unambiguous and efficient.
We visited Ryebrook in Warwick and were seen immediately. The reception staff were really helpful and Sam Probert who dealt with my purchase was courteous, polite and extremely professional but in a very friendly way.
The Sales Exec and the Business Manager went to great lengths to ensure that my buying experience was positive and that my expectations were met at all levels, which I very much appreciated
Customer service from start to finish was exceptional
The purchase and delivery of my new car was as I expected from the BMW dealership.
Because the whole experience from start to finish was great