Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Professional and efficient

Service

Sorted the issue to high standard

Service

Job done

Service

The service had from Tina Powell and the other service / after sales staff was excellent

Service

Speedy attention, excellent comfortable waiting area, very good Covid precautions in place

Service

Always a pleasure

Service

Everything as expectedy

Service

Quick efficient service including progress updates on both of the cars on the consecutive days, thank you!

Service

Fixed my issue with little fuss.

Service

I think the video demo of the service is v good

Service

Excellent and efficient service

Service

Efficient service. Competitive

Service

All the staff were friendly friendly and helpful, with all issues fully and properly explained and expected timescales fully explained and updated where relevant.

Service

Excellent quality service as always

Service

Same great service as normal

Service

The staff at the front desk are really excellent and helpful. I usually am well look after by the service lady [Verona Smith] who is very pleasant and helpful.

Service

efficient

Service

As usual from this branch, friendly professional service and excellent service from the mechanics.

Service

Sorted everything and had car ready by lunch

Service

No problems at all and was easy to book online.

Service

Happy with service , kept me up to date while I was waiting

Service

Completed all work in a timely way

Service

got the problem solved

Service

All the staff were courteous and very efficient

Service

Zoe took time to follow up on my questions. Staff were knowledgeable and gave me the information I wanted.

Service

I was extremely impressed with the Covid provisions and felt completely safe and not at risk of any transmission of the virus. All credit to Steve and his team in the servicing department for the efficient and professional approach. Thank you

Service

Fitted me in at short notice, kept me fully informed of progress, work carried out quickly including getting parts in, minimal paperwork.

Service

My car was ready by the afternoon, I had a video of the car pointing everything out to me in the morning.

Service

Lovely loan car for the day and prompt service.

Service

Good handling of COVID. Felt safe and comms very good

Service

There was nothing I could have asked for over the service I received

Service

Great job done on car, and speedy service

Service

Same as above - I made a trip to pick up a part and it was not there as promised

Service

Always the highest level of service at Rybrook Warwick. Excellent care and assistance provided by Steve Collett Customer Service Manager once again.

Service

Abbie has kept us informed whilst the part is on back order. She has also dealt with the extension of the hire car.

Service

Steve in Service was very good. Work was completed while I waited.

Service

Quick service, friendly welcome. Nice to see David Preece who I had a chat with whilst I waited. A very professional chap who I wouldn't hesitate to recommend.

Service

Rybrook Warwick were really good helpful and explained everything. I was recommended Rybrook by a Mercedes dealership after a bad experience at another dealership.

Service

Continued to keep me up to date during process

Service

Again consistently good service

Service

Polite ,courteous service. Everyone friendly. Greeted by name as I enter the showroom. Fantastic personal service.

Service

Abbi was excellent, kept her promises and very professional

Service

Steve and the team are excellent.

Service

The job was done on time, I was provided with a courtesy car, I was kept informed on the progress of the job and, on collection, my car had been valeted.

Service

All good

Service

Team is very caring and attention, have done all the services in the dealership even for my older car that is out of warranty

Service

Work carried out well. Tail light fault investigated and replacements ordered. Steve Collett took the time to answer some questions I had about the warranty and servicing which was excellent. (1st time BMW owner).

Service

Good quality customer service

Service

Did exactly what they said they would. Very dependable, helpful, polite and professional. They also cleaned my car!

Service

Staff were professional, friendly and helpful

Service

Pre warranty expiry review done on time and with the benefit of a loan car

Service

Helpful, proactive and responsive

Service

Faultless

Service

Prompt and reliable service

Service

Friendly and attentive staff. Nice courtesy car.

Service

Car ran beautifully very clean and staff all very friendly

Service

Members of the team went above and beyond

Service

Very helpful and kept me updated with progress of the job.

Service

Dealt with Sam Probert was my Sales exec whose persistance and assistance to find the right vehicle for me and has put me into a brand new car earlier than I was expecting to on my lease. His attention throughout was excellent.

Service

Rybrook and team have always exceeded expectations in my 15 years as a customer.

Service

The service and team were excellent. The best service I have experienced with BMW.

Service

Took car in 08:30 left car with dealer who rang mid afternoon to say finished and ready for collection giving me ample time to arrange collection which is 15 miles from my home.

Service

Fantastic service package when I purchased the car from new - providing peace of mind for ownership

Service

Brakes still function as previously

Service

It was a straightforward booking, and informative communication when the car was in for the service.

Service

Always treated with respect, staff very helpful

Service

because I was completely satisfied

Service

Steve v helpful and despite the wait for parts, he was courteous, polite and respectful. V please

Service

Pleasant, efficient and covid safe. Much better than last time.

Service

Always good service

Service

friendly, efficient and helpful

Sales

The whole process has taken place without problems especially considering the problems due to the Covid virus

Sales

Negotiated a fair deal, clarity on all aspects

Sales

Outstanding Service. The Sales team has tried to find ways to do business with me and has achieved that keeping my customer satisfaction in a very high level.

Sales

It's been as good as it could be given the situation with Covid

Sales

Bal handled my sale expertly in a friendly and professional manner. I really can't praise him enough

Sales

Mark who was the sales person was excellent kind and very helpful A very professional person with great care to the customer

Sales

Understood requirements and found a car that suited our budget

Sales

Excellent Service form start to finish. Bal Parmar-Rathour provided a quality service that wasn't pushy and was professional. Thank you!

Sales

Mark took the time to understand my needs and worked very hard to actually sell me a car. He went the extra mile literally to deliver the car for me and take aware my old one. Great service. I bought because of him.

Sales

No problems at all. Plenty of time and attention provided. Completely satisfied with the whole experience.

Sales

Couldn't fault the service we received

Sales

From start to finish the process was very easy

Sales

Nice and easy

Sales

Very friendly and professional service.

Sales

So many companies/places fall short on customer service, but not Rybrook Warwick. Definitely a 5 star experience. Made to feel like a valued customer.

Sales

Excellent customer service, nothing is ever too much trouble. Zoe Watson, is absolutely fantastic and can't help enough.

Sales

From end to end the service was amazing! I never felt uncomfortable or overlooked once! Well done team!

Sales

Have used the BMW centre for a number of years and once again it was outstanding service throughout the buying experience. Kept up to date with timely phone calls and emails. Thought and time was given to making the collection a memorable experience.

Sales

Despite living over 150 miles away from the dealership, the process was straight forward. Kept informed all the way through the process and queries were dealt with quickly. Handover was a real occasion, and the effort much appreciated.

Sales

Sam Probert was very helpful and professional. He kept me up to date with the delivery of my new 1 series, and answered all questions I had. I felt very comfortable in the show room with all the COVID-19 measures in place. Big shout out to Sam :)

Sales

Very professional and really on the ball with a quick turnaround on the offer. Alvin at Rybrook was really enthusiatic to get a sale and this came through with the level of inofrmation and the speed that it was presented. Far superior to others

Sales

Zoe was friendly and helpful as well as making the handover as smooth as possible.

Sales

It was really great to see the staff engaging in the experience & excitement with me. OMG, the car is amazing very please with it.

Sales

Professional service from those on reception. Safe seating environment when required and covid measures explained with practicality and understanding of the seriousness of the issue.

Sales

Great experience, nothing too much trouble and Sam Probert the sales person was very helpful

Sales

Walked into the dealer with no more that a list of requirements for my next vehicle. My needs and requirements were listened to, understood and I walked out with my X2

Sales

Under difficult circumstances every effort was made to make the process a positive experience.

Sales

All staff were friendly, the dealership felt COVID safe and the car new was the icing on the cake - plus the bow on it when we drove in was fab!

Sales

Really great experience, everyone was very friendly and helpful, Car was presented in first class condition, Salesman was really good extremely professional and very helpful

Sales

The only work that I had to do was research the car that I wanted. After that, they handled everything very professionally, sourced a car that more than met my specifications and offered me a price and part exchange which I couldn't refuse.

Sales

From the first point of contact to the car handover every aspect was explained and dealt with in a highly efficient yet personal manner.

Sales

Very comfortable and easy handover with introduction to business GM - nice touch.

Sales

Smooth handover again handled with efficiency by Mark

Sales

Clear, unambiguous and efficient.

Sales

We visited Ryebrook in Warwick and were seen immediately. The reception staff were really helpful and Sam Probert who dealt with my purchase was courteous, polite and extremely professional but in a very friendly way.

Sales

The Sales Exec and the Business Manager went to great lengths to ensure that my buying experience was positive and that my expectations were met at all levels, which I very much appreciated

Sales

Customer service from start to finish was exceptional

Sales

The purchase and delivery of my new car was as I expected from the BMW dealership.

Sales

Because the whole experience from start to finish was great