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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Punctual work and car was beautifully cleaned after this warranty work
Good communication. Everything as planned
kept informed on timescales
You carried out everything asked in the timescale you quoted
Friendly. Completed on time
Very efficent & friendly
I fee the Car service was carried out with care and skill. Presentation excellent and car returned cleaned yo a very high standard.
Fast, efficient and friendly service.
Great communication and they kept my car for the week whilst we were on holiday, thereby allowing me to get my car serviced with no impact. Really impressed
Efficient booking-in by telephone for service and MOT. Straightforward checking-in on the day (all Covid 19 measures in place). Rybrook Warwick is happy to welcome dogs and this was SO helpful, so 10/10 for all of your customer service measures.
Just amazing service and looked after the car better than I could have asked. Will come again also makes me consider staying with bmw now for my next car.
As always, they are always there when I need them! Young Tom was exceptionally helpful??
Car was returned on time, washed and with full details of work carried out.
Above & beyond expectations
Easy to book in and minimum waiting time
Staff were extremely nice and covid measures were good! Also washed my car nice
Everything was completed the way it was explained to me
Brake service and, above all, warranty work to a loose and anoyingly squeaky driver's seat were carried out to my full satisfaction.
Did what was needed, provided a loan car, no surprises.
The Service Manager and Service Advisor went out of their way to resolve an issue with BMW
I received outstanding customer service right from my initial telephone contact for a service appointment through to the return of my BMW on completion of work undertaken.
very helpful and caring staff
I booked the service through the connect app, had a call back from Rybrook Warwick to confirm details and add little extras. The service and MOT was timely and cost-effective. Social distancing rules were respected without being intrusive.
Problem was fixed. Excellent service as always.
All the staff are very friendly, polite and professional.
My vehicle was involved in an accident and was in the body-shop for repair. The vehicle required an annual brake fluid change which was arranged by Paul Black during this repair, saving me having to book the car in again once I had got it back
Exactly as I would expect from a premium franchise.
Couldn't have been more helpful
Did what was asked and had no problems since.
very satisfied on what i got Tom Leach was very professional my car was professionally serviced and nice and clean
Everything was done as it should have been
Have always been satisfied with the service and work undertaken by Rybrook and I hope this will continue
Polite, helpful and efficient service
Steve Collett personally dealt with an issue regarding the fuel needle not moving. He kept me updated and ensured everything was sorted. More importantly he said to come back if there were any further issues.
The usual first class service despite COVID-19 restrictions
Everything fixed and team went extra mile to make sure all may concerns were dealt with.
YOUR SERVICES ARE EXCELLENT
If the unexpected happens Rybrook are very helpful
Prompt booking and accommodated dropping car off the previous evening.
Excellent attention to customer service, always detailed explanations of works carried out, very honest approach.
Always look after you . Very friendly and very helpful
Steve Collet could not be more helpful and makes you feel you are important and cares about you
Rybrook kept me informed and when it was clear the car would need to stay in the garage longer than expected I was provided with a car.
Everything completed within the time frame given. Lovely, efficient staff. Especially Verona.
All work carried out within service pack
Service was flawless - prompt, polite, effective.
Great service throughout - from friendly reception staff, to Verona processing the situation to Jack helping out with a key issue, to speaking to Steve about it all. Thank you very much for the car loan - I would have been very stuck without this
Although covid 19 restrictions were in place the service was carried out promptly.
The staff are efficient and make everything clear.
Very prompt while you wait service, no unexpected bills.
Straightforward repair completed
Met all expectations and exceeded some - mainly re time taken
Service varied out on time and at quoted price. Car also cleaned and sanitised - bonus.
See above. The current COVID-19 occurred after my order was placed for a new BMW; no one foresee the country (world) being in 'Lockdown' with vulnerable people, like my son, having to 'shield for months. Mr Fagan informed us of each stage of the car
the sales people were very helpful
Helpful and competent even during covid lockdown
There was a delay with the vehicle due to the virus but as soon as the vehicle came in I was informed immediately
Very satisfied they where friendly helpful and felt very safe in the circumstances of today
Excellent experience from the dealer selling the car-Rybrook Warwick-Alvin Lee
Everything was handled proffessionally and in a friendly way
Great service, given the current situation everything was clearly explained and with links to some great information
The timing of my purchase, during covid-19 lockdown, left me a bit short of help when needed, ie information to change my insurance, but when in contact with their staff they all did their best to help under difficult conditions.
Everything went to plan and as promised