Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above

Service

MOT booked car taken in day before and even done that day.Even so it was kept overnight until I could pick it up Staff ( Jess ) very polite & helpful

Service

My car was returned in perfect condition, valeted. Chris (PL Carbodies) was extremely helpful

Service

No issues service was perfect

Service

No reason not to

Service

As expected and service agent knowledgeable and efficient

Service

Service completed at the agreed time and the vehicle was washed and valeted

Service

They got my car booked in the next day, came and collected it the next morning, when the car couldn't be delivered, they dropped the keys for the car that was left at my place of work.

Service

Work required completed and car washed

Service

Excellent communication, efficient service and no unnecessary work recommended

Service

All very good, but a very expensive procedure.

Service

Tom Leech was incredibly helpful, friendly and efficient. I felt safe and that COViD security had been taken very seriously. The customer service could not have been better.

Service

Fault resolved quickly and efficiently

Service

Jess did a great job keeping me informed and addressing the issues and questions I had and kept me fully informed throughout

Service

Prompt efficient service that delivered what it promised even under the pressures of our current situation ??????????

Service

Professional team!

Service

Very user friendly

Service

Collected my car from home. Very professionally done. Great Communication by Verona. All works completed efficiently on my car. Delivered as agreed. Excellent valet which lifted my spirits in grim times. Thanks so much to all at BMW Rybrook.

Service

Did everything required, on time and car came back looking clean and nicely detailed

Service

Did what they said they would do

Service

Brought car in for a specific problem, but other problems were found, surprising as it has full service history at Rybrook. In fact been Serviced only 2-3 months prior and little mileage inbetween! In the end Rybrook were able to fix the problems!!

Service

Got my car sorted

Service

See answer to Q1

Service

Always courteous, helpful and do make you feel a valued customer when dealing with them.

Service

Helpful staff, car in good hands

Service

Because everything I was told would happen did in the timeframe I was advised it would . Communication was excellent . To busy people that is vital .

Service

Jessica Cann was most helpful and pleasant and everything was handled efficiently

Service

Easy to get booked in, good service whilst in. Followed up on open topic so could be booked in.

Service

Good service

Service

Appointment booking process excellent with home collection of vehicle in COVID lockdown times

Service

The rating I have given says it all.

Service

Excellent service

Service

I have very limited time due to work and needed to wait for the car. I was fitted in on my first available day which I was very pleasantly surprised with. I was communicated with well at every stage of the service from pricing, to work needed.

Service

Having dealt with other BMW dealerships & indeed within the same group, I have always come away with 100% satisfaction from Warwick. Nothing is a problem, they keep me totally informed. Always friendly & professional. Other garages should take note.

Service

As above.

Service

Great customer service, worked to understand the issues and my needs and Abbie worked really hard to make sure I was completely satisfied.

Service

Professional and friendly. Updated and advised throughout the service

Service

Everyone was very good

Service

very efficient

Service

Very helpful, friendly and provided all the necessary details I required.

Service

Good the service was undertaken in quick time and i was kept informed.

Service

Courteous and professional

Service

Every person I spoke to was professional and very pleasant, which makes me want to return.

Service

Price/quality

Service

Efficient organisation kept to length of time allocated for inspection.

Service

resolved the issue quickly and easily.

Service

Efficient friendly service

Service

Jessica was most helpful and kept me well informed.

Service

They gave me 100% percent that's why

Service

Service was very good.

Service

Very happy with the friendly and helpful help by your operative

Service

Every aspect was very good, very safe, well organised.

Service

The process was very efficient and straightforward.

Service

Kept me informed what was going on etc.Steve Collett,Service Manager and Tom could not fault them

Service

No problems, so completely satisfied, not only service completed but additional problem with the car also resolved.

Service

The receptionist greeted me with a smile and was friendly. Verona Smith was my service adviser and was friendly and very efficient customer service. Verona kept me up to date at all times. It made me feel that my business was important to them.

Service

My issues were fixed in 2 days after 13 months. I felt like Rybrook listened and respected me as a customer throughout. Great personalities, great service and a much more detailed video breakdown from the technician. Nice to actually see the work!

Service

Service advisor Jack Rawlings did a very good job sorting out the repairs and liaising with the insurance company

Service

Really easy process even during Covid, loan car provided no issues.

Service

5star service/ customer care / safety first

Service

Staff were very engaged in the process and updated me regularly on progress

Service

2 x recall issues and MOT completed FOC plus car valeted - excellent. It shows you do not only get good service when paying a lot of money for repair and/or maintenance

Service

My car was fixed within a day and the car cleaning at the end was a nice touch

Service

Work on time and found and changed faulty tyre (bulge)

Service

Again it met my expectations.

Service

no issues at all

Service

Nothing was too much trouble during these difficult times for your team

Service

Vehicle winter service MOT car collected and returned on time, being kept informed on progress and delivery.

Service

As far as I can determine all work appears to have been completed satisfactorily and the Rybrook team were polite and helpful.

Service

Again, very efficient from booking to completion.

Service

They kept me informed all the way

Service

All done and additional repairs carried out during same visit. Car ready for collection at time agreed cleaned and ready to go. Made to feel as very valued customer.

Service

Great service.

Service

Customer service was excellent

Service

I was able to still work whilst waiting for my NOT service, and had access to amenities.

Service

Good service, very helpful and constant feedback and updates

Service

It was simple to arrange a service and MoT. The staff were Covid aware and willing to arrange for me to leave the vehicle and key, safely, without actual contact. Subsequently, I was incapacitated so the vehicle was collected and returned by Rybrook.

Service

I was short on time and they did all they could to assist me to make sure I was back on the road as quickly as possible

Service

The car was with you for 1 week. Tom Leach the service advisor called me several times to keep me updated and advise progress. This personal service was exceptional and exceeded my expectations.

Service

The service I received was excellent

Service

Amazing experience I cannot recommend enough !

Service

Ver smooth, warranty bodywork repair with loan car provided

Service

The service was completed very quickly and I was back in the car as soon as they'd finished. Great contact and helpful assistant.

Service

Kept me informed of progress when vehicle was needed for another day, great loan vehicle, vehicle cleaned for pick up.

Service

Great employees on reception and service department

Service

Can't think of anything that needs improvement

Service

Excellent customer service, very polite staff

Service

Verona delivered 100%

Service

Always a pleasure

Service

... successful end of warranty check. She then took payment very quickly for my brake fluid change and answered my questions on how to renew my warranty. The same member of the team then dropped my car back on my driveway at exactly 17:30 exactly...

Service

Service completed without issue and in a reasonable time.

Service

The service is carried out to a high standard and I feel confidence in BMW and only the work required is carried out. The staff are helpful friendly and professional and give a clear explanation of what is required and the costs involved.

Service

Efficient as always

Service

Everyone was pleasant to deal with

Service

Verona was extremely polite, friendly and conscientious.

Service

Jess was great - kept me updated and explained exactly what the fault was on the car

Service

Because I was very satisfied!

Service

Job was completed on time, and to my satisfaction.

Service

Quality work

Service

Treated like a valued customer.

Service

I was shown back to my vehicle and after a chat with the service manager about updating some electronic devices to be compatible with the Z4 I Left feeling very re-assured with a "great little car" and that all was well. Great Service.

Service

Accolades to Steve Collett for his excellent client care

Service

I called in with a battery problem and even though the service department was busy they sorted my problem out.

Service

Always 100% customer service

Service

Jess was very knowledgeable, helpful and kept me up to date on progress

Service

Very satisfied again making a date and time was no problem and the car was serviced and valeted

Service

Both Leanne and John in Sales were absolutely fantastic both professionally and personally, they answered all of my queries immediately and made purchasing a new car online a complete joy, I would like to convey that BMW has a great attitude towards

Sales

The process was as good as it could have been given the current restrictions. Would have given five stars otherwise.

Sales

Straight forward and trouble free

Sales

Extremely satisfied. Given the lockdown circumstances, everything was done to ensure my safety.

Sales

The worked very hard to make an acceptable deal and ensued that the car delivery was a memorable experience

Sales

As mentioned before, good communications and personal delivery to our house.

Sales

Totally attentive staff and couldn't have helped anymore

Sales

Friendly and courteous people that actually did what they said they would do.

Sales

Salesman Sam Probert was proactively helpful, competent & a pleasure 2 deal with. Went the extra mile to deal with issues & gave outstanding professional service - a credit to BMW and Rybrook. All other Rybrook staff I dealt with were also flawless.

Sales

no areas to moan...felt well informed

Sales

Professional, good communications, listened to my needs. Overall Bal and Simon were extremely professional.

Sales

Nothing was too much trouble during these difficult times and the staff went above and beyond their normal duties and responsibilities

Sales

All staff friendly and helpful

Sales

Sam was lovely and took time to explain everything and made sure I could get the car I wanted at an affordable price for me

Sales

As above, a great experience

Sales

Completely satisfied we were so well looked after

Sales

A very good experience considering the covid restrictions. The salespersons working extra hard with restrictions and distance selling to overcome

Sales

For the last 30+ years I have driven Mercedes. I was merely browsing the BMW range. Your staff impressed me with their ability to identify a suitable product to suit my needs. The test drive of a clean, hygienically sealed vehicle clinched the sale.

Sales

the experience was seamless despite the pandemic and restrictions that that has impacted on specifics such as test driving the vehicle before handover Clear handover process and show around vehicle Information sent ahead re vehicle specifications

Sales

Very keen to help me find my new BMW M135i to my spec as other BMW dealers said I had to wait till Jan/Feb and always keeping me updated.

Sales

I was looked after and the care I received during the pandemic had all the right procedures in place.

Sales

The salesman was brilliant.

Sales

Everything that I asked for was achieved and delivered.

Sales

A big thank you to Rybrook BMW Centre, specially Sam Probert and Paul Donogani. I felt very well taken care of and supported throughout the sale process.