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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.
Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.
Good to be able to speak with same service advisor every time
They were very good
Always very satisfied. Excellent customer service, good prices for a main dealer. Personal service.
Went above and beyond to get things ready for an international trip
Polite and efficient
Good welcome, kept upto date with MOT progress. Even though I had cleaned the car before the MOT as I usually do. It came back cleaner than when I took it. Thanks
No problem with the service
Very good customer service. The team addressed all the issues raised and liaised with the Tire Insurance company to have my tire replaced. I didn't have to do anything besides informing that I have the insurance.
Apart from the recent issue with winter tyres the service has been good.
Tom from Service got my car in for repair very quick and the repair took less than predicted
No issues, work carried out efficiently
Always deliver what is promised
The service at Rybrook was excellent. Best service I've received from a garage to be honest. Friendly, professional, returned calls quickly, super helpful. Great job.
The Service manager, Jack Rawlings, always ensures a superb service
On this occasion I had a windscreen replaced. Steve got me an estimate very quickly and I booked it in on a day that suited me
Problem with car sorted out quickly
Clear communication and all tasks completed
Clarity on choices and costs provided beforehand. Clear comms on the day. Work delivered to good standard. Complimentary valet. Exceptional customer care provided by team member Verona
Excellent customer service
Very efficient service, kept in touch and very helpful with the options available. Especially impressed and grateful to Jessica and Paul Black.
Excellent personal service to support the new BMW I purchased prior to the Co-vid pandemic. Contact has been maintained and Co-vid safe facilities provided to service the car as required.
Service manager very good
Very satisfied and dealt with promptly
Very friendly, very good service
Did the work within the time they gave and also checked the car over for other faults
The service was handled in an efficient and communicative manner.
Over and above service
I was contacted the day before the booking to see if I could talk to the technician about the intermittent fault when dropping the car off. Fantastic. Being able to describe it first hand made me feel much more optimistic about it being found.
The car was ready when promised, the work had been done and the care had been cleaned.
I can't remember the name of staff members who done the handover of my car, but he explained throughly what work was carried and was really professional
The service supervisor, Jessica Cann, was excellent. She has a very pleasant manner with customers and kept me closely informed all day of issues arising and work done.
Fully satisfied, amazing workforce.
very happy with the service and how they accommodated my need to get home in a hurry .
All was good
Courteous, efficient, well organised; an equivalent type of loan car provided
Rybrook Warwick have managed to source a car of my chosen spec and provided a good deal on the overall cost to change. All this at a time when cars are in short supply. This is my fifth new BMW and the last four having been supplied by Rybrook.
Could not fault.
All arrangements by Steve Collett were spot on.
Service carried out to the Recommended by BMW
Keeps you informed and good value for money
Friendly staff especially Georgia who was so helpful and knowledgeable from the Warwick branch
Honest communication, friendly people and great facilities. My issue was fixed on the first attempt in just a few hours. Previously it had been misdiagnosed by a different BMW garage.
All problems dealt to satisfaction
their care and attention, very good communication from Verona
Generally ,an excellent service.. This was my first service since purchasing the car. It certainly matches my previous experiences with Mercedes.
You can always wait for your vehicle, in nice surroundings with coffee and biscuits job done.
Exceptional and first class service from both the lady I spoke with on phone and the salesman (who lent me his own car). THAT's service.
Jessica was absolutely brilliant. Very friendly and helpful and I left the garage very happy after my car was in for a service. It was fully serviced, fully working and beautifully clean when I came to pick it up. Many thanks made my day!
Everything was done efficiently.
Friendly staff, always helpful. Great service
Easy location & lovely waiting area !
The dealer service from stsrt to finish was just perfect
Fantastic service from all staff
Above and beyond for service and courtesy
Steve attended to my requirements with an exemplary professional approach. He listened carefully to my concerns when we met, and he ensured that a complete and detailed debrief was provided when I collected the car.
Excellent service provided under warranty. Car was returned fully valeted, no smears - looked amazing. The receptionist gave walking directions to the shopping centre.
Again everything was as good as it could be
Very nice service sales rep. It helps that the invoice was lower than expected!!
Courtesy and friendliness of all staff, availability of service appointment, proximity to home. Reassurance of long-term customer relationship.
Jess was excellent keeping me up to date on progress with my car. Jess went above and beyond to resolve an issue with my wheel centre caps, taking personal responsibility to resolve the issue and making sure the issue was resolved to my satisfaction
Rybrook Warwick are very professional
Fast drop-off, oil service done quickly, friendly and courteous staff, useful video showing me the car being serviced
Your colleague Verona was very helpful and pleasant and kept me informed at all times. The issue with my car was resolved promptly and to my satisfaction.
Customer service exceeded expectations
my expectations were exceeded by the service given and offered.
Jess was excellent. She arranged a courtesy car and ensured that the correct part was used (not easy when my car is an Alpina!)
Absolutely no complaints whatsoever. Everyone was welcoming and helpful.
Very happy with the service as always looked after very well by Steve Collett
Any queries and questions I had were dealt with immediately. Outstanding and welcoming place to drop my car off at. Will 100% be going here whenever my car is in need of attention.
Picked the car up & redelivered it. Seamless & painless.
Again, the whole process was slick, friendly and the dealership were excellent.
Very professional team.
Positive sales experience
Tom Leech my service advisor went out of his way to make the service experience as smooth and trouble free as possible.
Excellent attention to detail and car returned beautifully cleaned and sanitised.
The service was excellent and the repair conducted in a timely manner. The price also seemed very reasonable.
Jessica Cann the service advisor was fantastic.
Courteous professional and prompt service
My car was taken into workshop at the arranged time and it was ready for me to pick up at the time I was given.
managed to get the work done in time and sort the issue
Excellent service and lovely people especially Steve Collett.
Jessica, the service representative, was excellent. Friendly, knowledgable and efficient. The service was carried out within an anticipated time frame ( I was waiting), and the work carried out explained to me clearly. The price was as quoted.
all work carried out proffesionally everything organised when further repairs needed
They let me know my MOT was nearly up while I waited for a service, then did me a good deal on some extra services and the MOT then and there. All done within a couple of hours.
I feel as if they give good advice and look after my best interests when it comes to my car.
Good service. Friendly efficient staff. Nice environment.
Good combs and follow up
Easy drop off and pick up and totally informed of the service
First class service throughout visit. All service requirements fulfilled and car returned clean and washed.
Tom managed our appointment with professionalism and care.
Diagnosis excellent, fix problem, in budget, on time and beautiful cleaning job
Always do what you say
Jessica was excellent in her care and attention
Everything done well, happy
Professional service throughout
Passed my MOT, good communication
Very satisfying, with overall service.
As always I find Rybrook Warwick a delight to deal with-courteous,helpful and very polite at all times.
I've been using the dealership for over 10 years, I know staff members personally, that makes a difference. Perfect service.
efficient service throught
Amazing service, Leanne who dealt with my sale after picking it up from a previous colleague who had left did a brilliant job and made hand over day very seamless.
Cannot fault them in any way
Salesmen very helpful
Leanne was excellent at dealing quickly with all our queries.
Very efficient handover...whole process took less than an hour and my bew car was immaculate
Great communication and service
No problems at all
Staff are all very friendly and approachable, made the purchase and collection very easy.
Paul in sales knew his stuff and listened to what we were looking for in our next car
It was a very easy procedure , even during the covid restrictions ..
I was informed throughout the process, and it went smoothly. Remote signage worked well and unveiling was exciting. Overall I am very happy with everything.
Pleasant sales experience
Sam and Shaun were very helpful and made me patient with me.
Every step was pleasurable and was very customer focused listening to my requirements and needs
Extremely satisfied from start to finish.
I think the team did an exceptional job given the Covid restrictions.
Always kept informed of progress. The Sales contact was really helpful and always had my best interests at heart. Great overall service