Explore the dealership

Welcome to Rybrook Warwick

Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way.

Our business is based on the customer and our team are committed to making it a welcoming and friendly experience.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service promise was fulfilled.

Service

See above plus helpful and polite attention from Tristan. Cleaned returned after cleaning inside and out.

Service

Staff really helpful and explained extra work that was needed.video of repairs v.good

Service

Excellent customer service

Service

I have used this garage for 10 years and the services level has always remained very high

Service

Did what was expected, plus found another issue that was soon sorted. Good value and excellent service.

Service

Fast and professional

Service

Friendly staff and high quality standards

Service

Pleasant staff, knowledgeable, efficient and proponents of customer care, you should be proud of them

Service

A good standard of customer care during this Covid pandemic. All staff were wearing masks. Work required completed in good time and discussion regarding car needs explained clearly.

Service

Jessica from the service desk was professional friendly and explained everything in the correct manner.

Service

Everyone was helpful! The lady who dealt with my service was professional with the dropping off & collecting. Explained it all in a easy to understand manner and helped me locate my vehicle after handing the keys back.

Service

Efficient

Service

The fault was checked out and it was all explained to us to help us make a decision regarding the car.

Service

No problems

Service

Very easy to arrange and drop off / pick up car

Service

Nothing short of excellent customer service from Steve Collett.

Service

Fast and efficient with and problems sorted straight away

Service

Very convenient that a collection/delivery service is now available. Car wash could have been better.

Service

All round good

Service

Verona was excellent, the most friendly and professional person i have dealt with for sometime

Service

Professional and friendly

Service

Everything was good.

Service

Courteous, informative and good value

Service

As a long standing client I was given a warm welcome and Steve who served me clearly explain everything being done and updated me on my tyre condition. The actual service was timeously carried out and the car returned to me cleaned.

Service

Rybrook customer service people and technicians are excellent

Service

Car serviced and cleaned plus use of loan car

Service

Good all round service

Service

Very good service all details checked.

Service

First time I've used Rybrook Warwick and I was very impressed in all aspects of the service I received.

Service

Timely, polite and spot on getting things sorted.

Service

Started on car prompt and kept me updated all the way during service

Service

the best BMW dealer i have dealt with so far for BMW

Service

On my last visit I was dealt with by Jessica Cann you gave me 5* service. She handled everything excellently. Its people like her that give make me go back time and time again.

Service

Saved me a trip coming back.

Service

With the current covid restrictions in place I felt confident that everything was in place to protect customers and the service reception team was top notch

Service

After another customer hit my car in the car park while it was waiting for me to collect, the service staff did everything that they could to minimise the impact on me.

Service

Was well looked after especially under the current COVID conditions

Service

Professional, straightforward experience. Service video very useful. Cost of work undertaken is (in my opinion, expensive).

Service

Solved problem efficiently

Service

Jessica did once again a great job looking after me when I brought in the 225xe for a major service. There was a problem with a defunct key fob, which she resolved under BMW goodwill, which I appreciated. Thank you, Jess, you are a star.

Service

jessica was amazing

Service

Much improved service with good personal attention.

Service

Did more than just a recall check.

Service

Nice staff

Service

Always pleasant and effective personnel

Service

Staff are welcoming and approachable. Staff accommodated my need to drop the car the previous evening and pick up as late as possible. Everything clearly explained. I found the face to face dealings, service video and the report very comprehensive.

Service

Attentive staff and fair prices when price comparison asked for

Service

In two words really.....the TEAM. Such a welcome! Such care! A very pleasant environment and lots of smiles.

Service

Tom was excellent, very supportive and keen to help so I'm really pleased.

Service

The set up at Rybrook (particularly during COVID) was excellent, Steve my service advisor was very friendly and helpful and my car is well, great - especially as it's an entry level car

Service

Appreciated the video showing the condition underneath the car and the accompanying commentary.

Service

I've been looked after by Tom before and he was excellent again.

Service

called to remind me to book service courteous attention at garage price as expected

Service

see above re lack of car collection service

Service

Just always good

Service

Great job on the wheel refurb to correct issues from previous works and always appreciate the mini valet.

Service

Very pleased

Service

professional and thorough, especially considering the times we are living through.

Service

To perform the MOT service you collected the car at my home saving me unwanted exposure to infection

Service

Excellent and on-time service

Service

As above

Service

Work completed on time with friendly and competent handling by the service reception person

Service

service was OK

Service

Always kept informed of what is happening on this occasion an unexpected problem was identified and Customer Service quickly rang to inform me and identify options on how to move forward

Service

The work I needed on my car was done quickly without any problems

Service

Fitted me in at fairly short notice and staff always pleasant

Service

It was found that I needed unexpectedly two new tyres in addition to the brake fluid change. Tyres fitted at a fair price after issue with a wheel sorted. This was completed over 24 hours and I was provided with a loan car to enable me to get home.

Service

Very satisfied

Service

Jessica Cann She kept me updated, was very helpful and understanding allowing me to have courtesy car when required and accurate timescales.

Service

They sort it out. Have a laugh with them. (That's just me) Then go away happy This time had to bring my own coffee whilst the car was serviced. (Covi)

Service

Again all was excellent .

Service

Front Tyres were both changed at the quoted price and car was cleaned

Service

Helpful, friendly, went above and beyond, highly recommended

Service

Did everything requested. Staff are always very friendly and accomodating on reception. Abbie Scarrott on services is excellent as nothing is too much trouble and gives you confidence that the work has been done to a high standard. .

Service

Nick was fab keeping me up to speed on the progress of my service as this was taking longer than first predicted. Very pleased with the overall experience.

Service

Professional and polite service. Thorough in a nice environment.

Service

Everything went smoothly in my last visit. The car was serviced quickly and cleaned also. Everything was explained to me

Service

Great communications inc a video inspection of the car to confirm the works that needed to be performed

Service

problem sorted first time and quickly

Service

Found issue quickly and fixed without fuss.

Service

everything works fine

Service

Verona was very good. Things could have been difficult with covid but customer service was excellent

Service

Always an excellent dealership. Courteous staff, a good explanation of the work done. Reasonable prices for a main dealer.

Service

Very efficient, especially given current circumstances with Covid-19. Excellent service overall.

Service

It could not have been a better experience. Everything was catered for.

Service

Everything, but the price brilliant. Particularly impressed with my BMW service contact. She was excellent

Service

Girls very polite and helpful

Service

They give a very good service with the collection and delivery of your vehicle.

Service

As a new dealer to us, as we have just moved to the area, they could not have been more helpful in arranging our service and picking the car up from our house. It all went very smoothly. All the people we spoke to or met were really friendly too.

Service

Everything done with no fuss

Service

MOT booked car taken in day before and even done that day.Even so it was kept overnight until I could pick it up Staff ( Jess ) very polite & helpful

Service

No issues service was perfect

Service

My car was returned in perfect condition, valeted. Chris (PL Carbodies) was extremely helpful

Service

See above

Service

No reason not to

Service

They got my car booked in the next day, came and collected it the next morning, when the car couldn't be delivered, they dropped the keys for the car that was left at my place of work.

Service

As expected and service agent knowledgeable and efficient

Service

Service completed at the agreed time and the vehicle was washed and valeted

Service

Work required completed and car washed

Service

All very good, but a very expensive procedure.

Service

Excellent communication, efficient service and no unnecessary work recommended

Service

Tom Leech was incredibly helpful, friendly and efficient. I felt safe and that COViD security had been taken very seriously. The customer service could not have been better.

Service

Jess did a great job keeping me informed and addressing the issues and questions I had and kept me fully informed throughout

Service

Fault resolved quickly and efficiently

Service

Prompt efficient service that delivered what it promised even under the pressures of our current situation ??????????

Service

Professional team!

Service

Very user friendly

Service

Collected my car from home. Very professionally done. Great Communication by Verona. All works completed efficiently on my car. Delivered as agreed. Excellent valet which lifted my spirits in grim times. Thanks so much to all at BMW Rybrook.

Service

Did everything required, on time and car came back looking clean and nicely detailed

Service

Did what they said they would do

Service

Got my car sorted

Service

Brought car in for a specific problem, but other problems were found, surprising as it has full service history at Rybrook. In fact been Serviced only 2-3 months prior and little mileage inbetween! In the end Rybrook were able to fix the problems!!

Service

Everything was covid safe and I felt very relaxed. Everything was explained to me throughout the process and Sam was very personable and great to deal with.

Sales

Very helpful knowledgeable staff, had all the answers.

Sales

Kept well informed from point of purchases through to delivery. Very professional service.

Sales

Sometimes a little difficult to get hold of someone specific, but there was always someone else to answer or clarify any questions

Sales

Sam went above and beyond to make the whole process as straightforward as possible and kept me informed of progress every step of the way.

Sales

Great service and a great car, so please with the car and the brand

Sales

They did everything they could while adhering to Covid guidelines.

Sales

Used click and collect which was really effective given the current circumstances. Was still made to feel like a valued customer despite not being able to have the usual handover experience

Sales

Leanne was the perfect sales person and made the process so easy and pleasurable

Sales

Sam was Always on hand to speak, always kept me updated and helped me through some stressful situations with DVLA/private reg. Sam/the centre even treated me to a birthday gift/Card as I collected car on my birthday which was fantastic! Little things

Sales

Despite lockdown kept informed of expected delivery. Lockdown restrictions also meant that handover of car was not as usual but received many emails and videos of the features and tutorials which were excellent.

Sales

Despite Covid restrictions I was given all the information I needed. All the hard work was taken out of the experience and it was a very easy, satisfying transaction

Sales

Sam was particularly helpful and courteous given how awkward it was to make the purchase given all the covid restrictions

Sales

Both Leanne and John in Sales were absolutely fantastic both professionally and personally, they answered all of my queries immediately and made purchasing a new car online a complete joy, I would like to convey that BMW has a great attitude towards

Sales

The process was as good as it could have been given the current restrictions. Would have given five stars otherwise.

Sales

Straight forward and trouble free

Sales

Extremely satisfied. Given the lockdown circumstances, everything was done to ensure my safety.